Select Home Warranty

We have tried numerous times to reach the customer but have not heard backThe customer may call Mr *** at ###-###-#### for help with this issue

Complaint: ***
I am rejecting this response because: the business hasn't sent anyone out to fix nor look at
the unitThe wanted to cancel my policy in full and refund me policy costMy AC unit needs to be fixedThis business is a jokeThey would rather cancel policy and give money back instead of sending tech out to fix the issueI need help with this situation.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The amount to be refunded $when their is over months left on the contract.
Regards,
*** ***

Unfortunately the customer is not eligible for a refund as multiple claims were submitted during their warranty terms and contractors were assigned and repairs were completedWith respects to the claim currently being processed the customer was informed on 8/1/that we are in the process of
locating a technicianThe customer has been offered to secure their own technician but are refusing to do soWe are working very hard on finding a contractor but it is a very busy time of year for contractors in this customers neighborhoodIf the customer wishes they can still secure their own technician or allow us to continue to locate a tech

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Im only getting a partial refund, instead of a full refundthe amount of
food wasted due to this companies negligence, far out weighs the other portion of the refund I'm gettingAnd it didn't seem they even cared about me noto getting my refrigerator worked worked on at all.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The request for three years of maintenance records is a ridiculous demand to a residential private individualIt’s simply not what the average person does, and fails the Reasonable expectation doctrineYou’ve simply inserted this clause in your policies to escape ever paying a payoutI’m glad to have cancelled my policy from a company like yours!
Regards,
*** ***

We will go ahead and proceed to cancel this customers contractA pro rated refund will be calculated and a check will be mailed out to the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am going to accept the $and walk away....I am tired of fighting a big business You have not adequately dealt with my problem and all the grief, wasted time, missed work etc have not been compensated but I am tired of trying to get blood from a turnip For what it's worth, I will steer as many people as I can away from this business because I feel like I have been treated without respect or regard and your customer service is crap
Regards,
*** ***

This customers claim has been denied as there was freon leakingIn addition, per the diagnosis received the issue was due to lack of maintenance which is not covered under our contractThe customers claim has been deniedNo additional funds due at this time

The customer placed a claim for plumbing fixtures leakingThe customer does not have plumbing fixture coverage as this is an additional add on rider, however we ill dispatch a tech to see if we can help

Select Home Warranty is more than willing to move forwardwith any claim as long as it falls within the parameters of the Terms &Conditions.The customer placed the claim for the washing machine on10/16/2014, a technician was secured and the diagnostic was that the door bootis leakingSelect Home
Warranty will repair any mechanical part that failscaused the *** to not operate. The door boot/door boot sealseal is also the entry point for water during the fill cycleIf thewasher is leaking water, the front door boot seal might have atear or rip and is letting water leak pastThe boot seal cantear when the washer is overloaded. Our policy states that we send a technician to the home,once the technician arrives he is to be paid the deductible, that is thecustomers responsibility whether an item is covered or not per the Terms ofAgreement.We do understand the customers concern and apologize for anymisunderstanding regarding the actual coverage for the washing machineTherepair is not of a mechanical failure and we are unable to cover the repair Select Home Warranty has handled two previous claims for thecustomer and have satisfied each claim, we have also satisfied our contractual obligation regarding the washingmachine claim by sending a technician to the home and diagnosing the issue, andunfortunately in this case we are not able to move forward with the repair, norare we able to refund the deductible.Select Home Warranty would be more than happy to assist thecustomer in any way and look forward to continuing to service their needs

We have already approved the customer for a reimbursement according to the policy termsWe have approved the reimbursement according to the depreciated value of the unitThe oven is years oldwe have already approved and additional good will and have upped the reimbursement to $The
customer is not entitled to a full refund , The cutomer may get a prorated refund if they are not satisfiedThe customer may reach out to Mr *** at *** *** for help with this issue

We did speak with the customer and are sending an additional $check

The maximum approved allowance on the customers claim is $maintenance records were submitted by the customer but after further review two of those years submitted were not counted as maintenance records as physical work was performed on the unit so they were not validThe final determination
is a maximum allowance of $towards the customers claimNo additional funds due

Select Home Warranty has spoken with the customer and have issued a refund directly to the customers credit card Please acknowledge attached refund receipt

Complaint: ***
I am rejecting this response because: I have attached the contract I received on Aug 10, My contract clearly states payment of $ I was told yesterday I was originally charged $then the transaction was voided & then charged $2-hours later after my initial warranty purchase I was never notified of the voided transaction or the price increase.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
First, my issue remains that when I updated my personal residence home warranty plan back in August of after the servicing of one of my two ac units, the SelectHomeWarranty representative added the extension, and an additional ac coverage, to the wrong property (my rental unit) It should be noted that the day I had the downstairs ac unit serviced, I called to add the second unit and told them that the house was for sale and I wanted the other unit covered just in case In addition, my rental property only has one ac unit! Because they added the extension to my rental property, the home warranty plan on my personal residence expired (without notice, contact or warning) in mid-December I was not made aware of this until February 5, 2016...where I was strong-armed into buying another extension on my personal residence since the house was under contract for sale.Second, after reporting the matter to the Revdex.com, the supervisor, Mr*** agreed to fix the ac unit and waive the service charge of $ At that time, I accepted their response as a reasonable settlement and expected Select to honor their commitment (see previous proposed resolution filed in February) The repair of my ac unit was scheduled for March 12, 2016...well after the one month waiting period even if SelectHomeWarranty had not made the original mishap on policies Again, my original contention is that there never should have been a lapse in coverage and that if someone listens to the tape recorded conversations, they will see the obvious error on the part of SelectHomeWarranty However, by March 12, well after the one month waiting period, Select denied authorization to service my ac unit, or even cover the replacement of the regulators ($cost) Then, after taking more than two weeks to even decide on my other two claims, they now state that neither the microwave or sink drain issues are covered under their plans, which is nonsense I've had this home warranty coverage in place for more than two years, having paid more than $in premiums to SelectHomeWarranty for my two plans.In addition, the technician who serviced my ac unit, to the cost of $480, said that this is the typical MO for SelectHomeWarranty and that this was his last job for them.Because these three items were identified in the home sale inspection, time was of the essence Also, because Select took so long to make a decision and ultimately decided not to provide the standard coverage, I was forced to pay other vendors a premium fee to complete such last-minute repairs in order to close on the property (scheduled for March 28, 2016) I have never had such poor service, support and response from a company in my life and believe that the public should be made aware of these unscrupulous practices Even after Select agreed to perform such services in order to remedy my previous disagreement, they failed to even do that
Regards,
*** ***

The customer purchased the policy on 07/10/2014, and coverage started days after the initial purchase. Select Home Warranty requested pictures and records on 12/10/the same day that the technician, *** *** went out to the home.On 12/12/while the claim was still in review the customer called and requested to cancel the policy, we received another email on 12/16/for the contract to be cancelled.The customer did not give us a chance to review the claim in full, at the time cancellation is requested we are no longer required to move forward in the review process.Select Home Warranty has refunded the customer in the amount of on December 24, directly to their credit card

We spoke with the customerWe are sending him a check for $to help with his claimA check will be going out in days