Select Home Warranty

Complaint: ***
I am rejecting this response because:
TThey could not find a repairman that would work for them on washerAfter weeks without they issued a small partial payment to compensate me months afterwardsThe dryer quit months agoAfter I field complaint they assigned a repairman manThey do not respond ,they do not fix issues in timely manner They will not return callsI do not feel I should have to pay for poor slow and no serviceThey took my money upfront and first problem refused to refundStill not provided service and now acting like they are on here to look betterIt should not take weeks of calling and having to file complaint to get help for something I paid forI want a refund
Regards,
*** ***

The customer has been issued a check for their refund, we have mailed it as of 12/29/- priority mail

Complaint: ***
I am rejecting this response because:
They said they had exclusive right to the service technician ( sec7) so why did I have to find a technician to do my workI will not be using their services at all and want my full refund back. They should pay reciprocal companies in a timely matter and they would continue to do business with them. If they company would have come to my home to repair the work they would have only received $from me but they wanted me to find my own so they bill would be my responsibility instead of theirs (SHW). These price adjustments shouldn't be the 10th item you talk about especially in the 7th item you speak on who has the rights concerning the service technicianTherefore before I even got to the limited amount I would have had to pay when I lost a month before my warranty went into effect after holding my monies with NO service this SHOULD NOT be acceptable. This is a rip-offIt all state about peace of mind and that you will be provided with a repair professional you can trust and that was an assuranceStop missing leading the public because this is on the Quote sheetNothing stating about limited time and limited amounts your company would paySo I would like my FULL REFUND and BYE- BYE
Regards,
*** ***

Complaint: ***
I am rejecting this response because: they just spoke with me once and said they would refund me the moneyBut when I asked them to repair or replace my washer they said it's an old machine and we don't know what would be coveredI called a technicians and got it inspected and it a mechanical problem which is covered under my contractBut they decided to refund me because they would have to replace the washer with a new oneI had to pay to the technician for inspection even after having a warranty with this thief companyThey just want you money and when it comes to delivering what they promised, they back offAll I wanted is to get the washer fixed under warranty which I bought from them and they couldn't do it as promisedMy lawyer will also call them for the phone conversation recordings and will sue this company real badI request the BBC to take action against this thief company.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
It's a new home to me and there were no records provided from previous home ownerThere's a reason Select Home Warranty is not acceedited by Revdex.comShady business, provides zero value to their customerWould recommend other home owners to look at other home warranty companies that don't have this ridiculous clauseHave already let my real estate agent to steer her customers away
Regards

Complaint: ***
I am rejecting this response because: As earlier indicated, the company took an unacceptable months to resolve this situation I also had other claim that was problematicPrior to filing a complaint with Revdex.com, I spoke with Mr*** several times who was unable to resolve these issues due to the actions of the claims departmentAs a result of their on-going negligence, I incurred additional costs due to loss of food, time off from work, etc Essentially to date, I have been in limbo without use of my kitchen refrigerator, and still must deal with the inconvenience of having to hire my own contractor to fix it The company offered $toward the replacement of a $2,refrigerator Since the only alternative was to continue working with them by having another contractor deployed, I accepted the capped monetary amount I have yet to receive this check I strongly recommend that consumers beware of SHW's business practices, particularly the claims department
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The check got to me today, that is greatBut they only sent the check out when I threatened to report them, they only do anything they say
they will do when I threaten to report themI can't resolve this matter because I want them to do the things they say they're going to do when they say they're going to do themI shouldn't have to threaten anything to get things resolvedThis business is so unprofessional.
Regards,
Courtney ***

We did speak with the customer and upped the reimbursement for the claim

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Nicholas ***

The customer was already informed that their A/C claim was denied as leaks and freon were not coveredThe customer requested to cancel the warranty not long after that at which time we proceeded with cancelling their contractThe customers contract has already been cancelled as previously informedNo additional funds are due at this time

Select Home Warranty has refunded the customer as per the policies Terms of Agreement, a pro-rated amount of on 2/2/directly to their credit card

Select Home Warranty has been in contact with the customer and have refunded them in full as of 06/01/

Select Home Warranty requested maintenance records for the HVAC System, the customer has had the policy since 06/2015, there should have been maintenance performed on the unit since the house was purchased.The cusotmer has already requested to cancel the policy

we spoke with the customer and we have approved her for $towards claimWe apologize for the negative experienceWe will send the customer a reimbursement agreementonce this is signed a check will go out

Please refer to section of your contract:Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You
shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home service contract Your cancellation request has been submittedAs soon as the refund check is processed it will be mailed out to you

The first time the customer contacted our office and requested cancellation was June not May as they are statingIn addition a technician was assigned for their washer claim and per their contract they must pay the technician $to diagnose the issuePer the diagnosis received the customers claim was deniedIn order to review claims we must receive a diagnosis which was provided by the technician dispatched for the customers claimThe customers refund check #*** has already been mailed outNo additional funds are due at this time

Complaint: ***
I am rejecting this response because:the damaged parts are covered by their own admission I agree to paying for the freon I just want the company to cover the parts so we can have heat It is listed in Again, I just want the needed damaged parts replaced and I will pay for all freon required
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer placed a claim for a refrigerator , the issue with the fridge was the sealed system.As part of the terms section those parts are not covered.The customer requested to cancel and we have already waived the cancellation fee for the customerWe have gone above the policy terms for
the customer

The customers reimbursement check was mailed outTheir check number is ***They should be receiving it shortly