Select Home Warranty

Select Home Warranty has been in contact with the customer and has confirmed that their refund check has been mailed as of 2/12/

We spoke with the customer and offered a full refund or $towards his claimThe customer chose $towards his claimWe have already received the signed reimbursement form and a check will arrive in 7-days

I will accept the $and the $dollars!

My request was for complete reimbursement of my contract as they did not meet the deadlines of this to be handled. That there was not an approval to do work when they were hereHe also said they had to wait for an additional approval from Select and that would take another to business days. Then it would take another week minimum to get the part ordered and then make another appointment for it to be repaired. SO this was at least another two weeks after all of this. days to repair a washing machine is a complete failure of this program. This is when I said I would not pay in advance for a repair not made. My information was not only from the repairmen sent to me, but additionally the manager is who called me and gave me all the other information about the delays and approvals and them not stocking nor sending part with repairman.I have already had the washing machine repaired. It was the pump as I told them to begin withThe part was $and $to install it. Two days for repairman to come out with part and minutes to exchange parts.This is why I want my money back, this whole situation and what kind of scam this appears to be.If I have to go to public media and the Attorney General I will just to save others this headache

Complaint: ***
I am rejecting this response because: Mr*** did not offer me a $reimbursementIf he had, I would have accepted it and been satisfiedHe plainly told me that it wasn't covered due to what the Select Home Warranty rep typed as the plumber's response which was untrueHowever, if they would like to contact me and offer me the $reimbursement I would accept and put this to restAgain, I stress, the plumber never told them it was a "slab leak"
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'm still not happy with this companies service and wish I had never let my old home warranty go to change to them, but I want this matter done and over with so I will accept the refund of my money and end contact with them, they still cost me $for repairs out of my own pocket that would have been covered with my old policyI still say they are fraudulent and run a very corrupt business with bad customer service
Regards,
*** ***

We did speak with the customer and explained why his issue falls outside of the coverage

Complaint: ***
I am rejecting this response because: Select Home Warranty and I had a contractThe contract was if I had a problem with a system in my home they would find a technician to come out give a diagnosis and repair the issueThis never happened, times I was told a technician would comeTwice the technician never showed up and once they said they didn't service my areaIf I would have wanted to find my own tech why would I need themIf they would have contacted the plumber that came to my house and found the problem like they said they would they would have discovered that the leak was coming from a crack in the drain pipe and there was a crack in the internal cold water lineInstead they made their own diagnosis without seeing the problem or talking to the person that hadWhen I submitted the quote the customer service representative said that was steep, this should have told me then that they just didn't want to pay for the repair.
Regards,
*** ***

The customer was already refunded on 12/11/directly to their credit card

The customers check has been mailed as of Thursday, January 2015, please allow 7-business days to receive it in the mail

Select Home Warranty has been trying to reach out to the customer since 02/17/2015, in order to resolve the issue of the claim.On 12/26/the customer contacted Select Home Warranty to place a claim for the Speed Queen Dryer, the customer was advised that they can secure their own technician.The
customer sent in an invoice in on 2/16/2015, we did request for pictures and the model & serial number as well, while we review the invoice.The Dryer required a new motor, the customer had the work done and submitted the invoice for review, we determined that the repairs are worth more than the actual repairs andhave offered the customer a reimbursement of 100.00.We are more than willing to work on the issue of the settlement that was initially offered with the customer, once the customer returns our phone calls.Select Home Warranty has been trying to reach out to the customer since 02/17/2015, in order to resolve the issue of the claim

Complaint:***I am rejecting this response because:This response reference a***, which is not me or my account. My name is*** and the response was sent to the wrong account.Regards,*** ***

The cutomer is leaving out parts of the non covered issues on the policyThe policy DOES NOT COVER water heater leaks for any reasonPlease see section "This Agreement does NOT cover solar or tankless water heating systems or the components thereofThis Agreement does NOT cover the following list of modules, components and parts relating to the water heating system:(i) flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps" Furthermore the customer has made a small claims court against us where we will be fighting this over there.The customer claims have been denied according to the policy agreement

Complaint: ***
I am rejecting this response because: I still haven’t received the check in the mail
Regards,
*** ***

We are processing the customers cancellation request as previously requested

Unfortunately, without the requested three years maintenance records the maximum allowance will remain at $If the customer can provide us with the documents needed we can review their claim for an additional allowanceNo additional funds due at this time

We spoke to the customer and a technician is going out

Select Home Warranty would like to apologize if providingproof of payment seems like much to require, but, we have many people who havefiled claims and at this time the only proof of payment we do accept isthe statement if paid by credit card.We have hundreds of customers send in proof of payment on adaily basis, the customer can black out parts they do not want us to see andsend us the copy, along with the name and address f the customer listed.We do understand not all customers are trying to take advantage,but, we have to make sure it does not happen with any customers any more.We have not flat out denied the customer, we are willing togive half of the amount until the proof payment is received

The second check was mailed on 11/to *** *** *** *** *** ** Please give it some more time to arrive

The customers claim has been authorized for the $The contractor will be notified that the claim has been authorized for repairsPlease contact them within hours if they do not call you to schedule an appointment