Select Home Warranty

The business can refund the full purchase price to the original purchaser
of the "warranty" rather than us if need be. Since they were unwilling to pay for a service that should have been covered under their section 6.1.1, they are in breach of the contract. Someone should get their money back

The customer has been refunded all 3 payments.

We have made numerous attempts to find a technician for this customer. All technicians we have called do not service the particular area the customer is in. If you would like to secure your technician and submit a diagnosis for review we can proceed with the claim accordingly, or if you would like...

to terminate your contract we can proceed with that option as well and waive any cancellation penalties for the inconvenience. Please let us know so that we may proceed accordingly.

Select Home Warranty has issued a pro-rated refund in the amount of 291.00 on 2/11/2015 directly to the customers credit card.

The customer had an electrical issue on the patio which it outside  the living area of the home. Issue like that aren't  covered. We did approved a $125 good will reimbursement for the claim.

We did speak with the customer and explained section 9.1.2 of the terms , We don't cover installation Water heaters require periodic flushing. This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers,...

leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures.The customer elected to cancel the policy and will be sent a refund check.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Well pump is considered additional coverage per our contract. The customer has been approved per section 10.1 the full allowance for a replacement pump which is $400. Please have the reimbursement form signed and sent back so that I may process the reimbursement check for you.

Complaint: [redacted]
I am rejecting this response because: the part could have been delivered within 2 days. I contacted another repair shop who claimed thy could have it next day. I believe this was intentional.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  In spite of the fact that Select Home Warranty assured us that a reimbursement had been sent out, we still have not received any correspondence, forms or reimbursement...

from them as of today - March 19, 2017.
Regards,
[redacted]

We did speak with the customer and explained why the issue falls outside of coverage. The customer requested to cancel so we have waived the cancellation fee as a good will.

We have removed from all marketing lists.

We did speak with the customer and assisted with the claims process.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Refund check was postmarked 12/31/2015 and I received it on 1/06/2016.  I had to call the company regarding the $75.00 they were charging me for canceling.  Mr [redacted] was very helpful in getting that charge refunded directly to my credit card.
Regards,
[redacted]

We did speak with the customer. hey did not agree with the tech diagnosis. They will be getting a second opinion and sending it in.

The refund check has been issued and mailed.

We have already approved this amount . The customer was already sent a reimbursement agreement.

We have contacted the customer and it appears the check went to the wrong address. We are sending a new check to the customer.

The customer had disputed the charges with their credit card company. At this time there is nothing that we can do until the customers credit card company makes a final determination. No additional funds due at this time.