Select Home Warranty

The customer did reach the policy max on the first repair.

We did speak with the customer and approved a claim reimbursement.

The customer was approved for the parts portion of the repair, as stated in the terms we do not cover installation. The customer was not happy with this and disputed the payment for the policy. The cutomer now does not have a policy with us and is no longer covered.

We spoke with the customer  on 6/1. we are awaiting his invoice for the repair to review.

The check for 45.00 has been mailed to the customer as of 8/26/2015

Complaint: [redacted]
I am rejecting this response because: my heater still hasn't been repaired, nor has the mounting bracket the contractor has been returned either.
Regards,
[redacted]

The customers' claim is currently under review and they will be contacted by a Manager on 05/26/2015, to further discuss and hopefully come to a resolve that will satisfy the customer.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The customer informed us that they do not have any maintenance records. Per section 9.1.2 Select reserves the right to request maintenance records. Since the customer cannot provide any to us for review the maximum approved allowance on their claim is $150. If the customer can supply us with...

maintenance records as previously requested we can review their claim for an additional allowance.

I am rejecting this response because:They say nothing about the fraud committed by their...

contractor, the condescending conversations from their representatives, nor the unacceptable delays and broken promises of return calls.  All I have received are empty apologies, inflated bills, and a still-broken oven.

The customer is not due the amount they are requesting. The customer requested to cancel the policy on 10/5/2016. the policy has already been canceled, a refund check has already been mailed to the customer. The customer does not have an active policy with us.

The customer policy was not active. Just because we took the information on a claim does not mean we dispatch for that claim . Every claim get reviews to see if it is eligible for a dispatch. The claims were placed on 11/9 and the policy went into effect 11/10.

We did speak with the customer and have approved them for the policy limit.

Complaint: [redacted]
I am rejecting this response because: I have called after the 30 day window for my return to be...

processed and the vendor told me "we sent the check". However, it has yet to be reciev d and their isn't any tracking info. Iv asked for tracking info to verify delivery and have been refused. Again...this is AFTER the 30 day window of when I should have received my refund per the contract. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I checked my credit card.  [redacted] ending in [redacted] which still hasn't been credited back 108 as of today and this is the card that was charged on Aug 10th .  I checked yesterday and again at 11:58 central time march 3rd.  This was the card that was charged 899.99 on Aug 10th and 69.99 on Aug 10th as well. I am fine with the compensation when or if it comes through because that was the agreed amount.  I would appreciate a letter or statement from Select Home Warranty stating why this had to be done.  It wasn't very professional and I have a good feeling this is how they do business vs a one time mistake.  The reason I get this impression is because countless people who I have mentioned told me it would be mailed.  They told me they had mailed me a check on Jan 26th.  I still haven't received that check.  I am curious how a check was mailed really wasn't mailed when your records state it was.  Very unprofessional as a business.  I also am very hesitant to depend on Select Home Warranty as a Company if this is how they treat their customers.  I depend on a warranty company which is why I purchased the contract and did it for 2 years.  and once again, they stated they credited back my card and I don't see it.  I waited a day to see it clear.  It's not pending. 
Regards,
[redacted]

The customers reimbursement check was never mailed out as the customer had an open balance with us for their premiums. The customer had a balance of $200 left to pay which was never collected since they renewed their contract. Therefore, any reimbursement payments due get applied towards any outstanding balances. If the customer wishes to proceed with cancelling their services we can go ahead and process their request. Please confirm if you wish to cancel your services. No additional funds due at this time.

We spoke with the customer. We have issued a full refund to the customer as we were not able to provide proper service. A check will be mailed in the next 2-3 business days for the full policy amount.

Select Home Warranty has refunded the customers' credit card directly

We went ahead and issued a full refund for this customer. They should be able to view their refund on their credit card statement within the next 2-3 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If and when I get the refund!!
Regards,
[redacted]