Select Home Warranty

We di apologize. We will stop the first check and re-issue another one that will be sent out today. A copy of the new check will be emailed to the customer.

The customer was advised of the cancellation policy on the Terms of Agreement, which the customer signed, initialed and sent back to Select Home Warranty, which states that they agree to all of the Terms of Agreement.See Below: 13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty. If the customer did not agree to these terms they could have not continued with warranty after the first 30 days and would have received a full refund, the cusotmer had also had coverage for the time they were a customer with Select Home Warranty.

Complaint: [redacted]
I am rejecting this response because it is BS!  I still feel like this company is a scam! They sent me a $10 check for cancelling my policy with...

them.  They never entertained the idea of paying the legitimate claim they were supposed to. I followed what I was told to do by their incompetent employee over the phone and then they say I didn't follow the procedure in the written contract.  This is the worst company I've dealt with in my 43 years of existence.
Regards,
[redacted]

Select Home Warranty has refunded the customer as per theTerms & Conditions of the policy, the customer has received a pro-ratedrefund less the 50.00 cancellation fee.The refund was issued as of 11/20/2014, back to the customercredit card.

Complaint: [redacted]
I am rejecting this response because:
Due to the Select Home Warranty's failure to comply to the terms of the contract, I was...

forced to resolve the issue on my own.  I am owed $60 for the copay paid to Select Home Warranty's contracted pool service and an additional $270 paid to the outside company to fix my pool to mitigate further damage.  Select Home Warranty has acted in bad faith in regards to the terms of the contract.
Regards,
[redacted]

Mr. [redacted] spoke with the customer today and the customer agreed on cancelling their contract. As a courtesy customers cancellation fee will be waved. As soon as the check is issued we will have it mailed out to the customer right away.

Complaint: [redacted]
I am rejecting this response because: this company always find a loop hole to not pay what is rightfully due to the member. 
Regards,
[redacted]

On 10/6/2014, customer did place a claim for the pool pumpand we secures [redacted], they assessed that the pool pumpsmotor shorted, we did review the repairs completely as the customer had notmoved into the home yet.Select Home Warranty did advise customer that we would notbe able to...

move forward with the claim as there was rust and corrosion on theunit.  We did advise we would be more thanhappy to review claim further. Customer has requested a refund of his policy on 10/16/2014and we are currently processing his request. Select Home Warranty will refund customeraccording to the Terms of Agreement.

There is only one version of the contract and leaks are not covered. Please see section 6.4.3This Agreement does NOT cover portable pools, spas or hot tubs. This Agreement does NOT cover the following list of modules, components and parts relating to the pool/spa: (i) pool sweep motors; (ii)...

lights; (iii) liners; (iv) structural defects; (v) solar equipment; (vi) jets; (vii) control switches; (viii) computerized control boards; (ix) ornamental fountains, waterfalls and their components; (x) pool covers; (xi) fill line and fill valve; (xii) built-in or detachable cleaning equipment including, but not limited to, pool sweeps, pop up heads, turbo valves; (xiii) pool chemicals; (xiv) skimmers; (xv) chlorinators; (xvi) fuel storage tanks; (xvii) heat pumps; (xviii) ionizers; and (xix) disposable filtration components;(xx)above ground pool/spa(xxi)leaks(xxii)plumbing.

They didn't respond to their terrible customer service that I accused them of. I challenge anyone to call them for place a claim. See how you are treated

The customer placed a claim with Select Home Warranty fortheir heating system on 02/06/2015 through our Answering Service at 9:50am.  We reached out to the customer on2/6/2014 at 10:07 am to contact us to get further information regarding theclaim.  The customer emailed Select HomeWarranty...

on 2/11/2015, we then secured [redacted], a technician thatreplaced the customer Thermostat in July.[redacted] Mechanical went out to the residence on2/13/2015, they determined that the unit needed a breaker and 2 heatsequencers.  We did request maintenancerecords, which is regular protocol for HVAC system major repairs.  The customer sent in a service invoice thatthey had the Panel Mount Breaker replace and added 10lbs of freon on 03/06/2014.We received the customers’ invoice on 2/13/2015 and advisedthat normal procedure is to review the claim, in these cases we advise thecustomer to have the work done and submit the invoice so that they are notwithout heat.  The customer was unable toprovide any maintenance records and we advised them that we will be more thanhappy to offer a courtesy reimbursement.The customer was sent a reimbursement agreement, which wasnot returned to us as yet so we can process the payment.Select Home Warranty is more than willing to resolve thismatter.

The customer placed a claim before the policy was effective , The customer enrolled on 10/20/2016. Please see section 4. Term. The term of Your service contract, as set forth in this Agreement, shall begin thirty (20) days following Select’s receipt of all outstanding payments and premiums due to...

Select are received by Select (“Effective Date”) please add an additional 5 days for credit/debit card payments. This makes the effective date 11/10/2016. The policy was not active at the time of claim. The claim is not covered.

Select Home Warranty did mail a check for both claims in the amount of 200.00 for both claims to the customer.We will have a representative contact the customer to verify the mailing address and reissue if necessary.

The customer request to cancel their contract in the time we were looking into the matter, to this date we have not received any documentation to support the customers response of contacting us.At this time the contract has been cancelled per the customers request and we have filled our contractual obligation as far as the customer allowed.

I am rejecting this response because:
To start with back on april the 9th I setteled this claim or as so I thought. claim number [redacted] with Revdex.com new jersey...

asking select home warranty to cancel and fully refund me my money because they didn't warranty any claim I had made and they agreed. Called 4-30-14 to find out what is going on and they said I didn't cancelled but according to their emails and phone calls I did. So now they are saying they are not going to give me a full refund but a prorate refund. That is not what I agreed to. Also the 100 dollar refund for the garage door opener they are refusing to refund that either. Not happy at all with this company just want my money back in full so I can go to another better company. looking online a t ripoff.com and there is a bunch of complaints against them saying the same thing that they will not warranty anything and will not give back a refund. this I think is a crock of crap and needs to be resolved.
will not accept any thing less than my full refund of 400 dollars as though I already spent around 500 to fix all the things that they was suppose to warranty. Will not accept anything less then this don't even ask!!!!!!!!!
Regards,

A stop payment was issued on the customers refund check on 10/19/17. A new refund check was mailed out to the customer on 10/30/17 check #[redacted] which was cashed by the customer on 11/7/17. No additional funds due at this time.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Want to use this medium to appreciate Revdex.com for your help in resolving this complaint . My payment was given back to me.
Regards,
[redacted]

The customer has been informed that a circulation pump is not covered under the agreement. The customers claim has been denied. No additional funds due at this time.

We have been informed by [redacted] that they have been trying to reach the customer to schedule an appointment. We have provided them with all numbers on file including a cell phone number. If there is an alternative way they can reach you sooner please let us know so that they can schedule your...

appointment.

We have reached out to the customer numerous times with no response.  For help with this issue the customer may call Mr [redacted] at ###-###-#### Mon-Fri 9-6 est.