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Senior Move Magic Reviews (83)

Regarding Complaint # [redacted] To Whom It May Concern, I am writing this as a response to the complaint received from [redacted] ***It is unfortunate that any issues arose during his service with National Readers of North America According to the file on record for [redacted] ***, it appears that he ordered our service on February 17, On that date, [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policyAfter [redacted] agreed and made the first payment, we sent him an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancellation within three days of the original purchase date We appreciate the opportunity to respond to this issue and at this time we have cancelled [redacted] ***’s accountWe also issued a refund to [redacted] in the amount of $on May 3, and an additional refund in the amount of $on May 9, There will be no further attempts to collect payment and his account has been set to a zero balanceAs of today, we have cancelled all of his magazine subscriptionsThis may take anywhere from six to eight weeks until the issues cease to arrive, if they have already begunTo avoid any future contact with [redacted] ***, his telephone number has been placed on our Do Not Call list Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away

We have received your letter regarding the complaint you received from Ms [redacted] on April 19, Upon receipt of your correspondence we searched our company’s database and cannot locate an account for a Ms [redacted] with the information provided in the complaintThere is nothing further I can do here for Ms***, unless the account she is referring to is under a different name or telephone number If indeed Ms [redacted] has an account with National Readers of North America, we would like her to contact us with more account information in the hopes of resolving this complaint to her satisfactionFurther, in an effort to maintain the highest in customer satisfaction, we have placed her contact information on our companies’ “Do Not Call or Mail” list to prevent any future contactWe sincerely appreciate your office providing us the opportunity to respond and to adjust this matter to the consumer’s satisfactionIf you have any further questions please do not hesitate to contact us Sincerely, Abby J [redacted] National Readers of North America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI hope to recieve no more correspondense or cheap magazines with offers to win prizes attachedI have sent all back to senderPlease note that that the watch that is being sent will also be returnedThank you for responding with respect

Revdex.com:I only received one refund from National Readers of North America which was credited to my account on May 13thIt was either the original refund I was promised on May 3rd, or it was the additional one they said they gave meAs of today, May 26th, I have only received one refundWith that said, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

We have received your letter regarding the complaint you received from Ms [redacted] , regarding her mother’s account with our companyWe regret that they encountered a problem with National Readers of North America We have reviewed the details of this account and found Ms [redacted] placed an order with our Sales Department in August of At the time of sale it appeared she had a thorough and precise understanding of the price, terms and selectionOnly when Ms [redacted] confirmed she wanted the order and submitted the down payment did we enter the order with the various publishers as agreedThere was no reason for us to believe she was not in complete understanding of the terms at the time of sale We appreciate your office bringing this matter to our attentionWe have cancelled Ms [redacted] ’s account with no further obligation to her Further, we have placed her contact number on our company's 'Do Not Call' list to prevent any future contact In the event you need any further assistance please do not hesitate to contact us Sincerely, Abby J [redacted]

We have received your letter regarding the complaint you received from Mr [redacted] We sincerely regret he encountered a problem with National Readers of North America Our company records show Mr [redacted] ordered our service in November of During that initial sales call Mr [redacted] spoke with a Supervisor who went over the price, terms and agreement of the saleOnce Mr [redacted] expressed his satisfaction and made his initial payment, an order-confirmation was sent to the address he provided We understand that people sometimes change their minds, so in the effort to maintain the highest in customer satisfaction, we have canceled Mr [redacted] account with no further obligationIn addition, we have also issued a full refund as of March 10, Please allow seven to ten business days for this to reflect in Mr [redacted] account Further, we have placed his contact information on our companies’ “Do Not Call or Mail” list to prevent any future contact We appreciate the opportunity to respond to this matterIn the event you need any further assistance please do not hesitate to contact us Sincerely, Abby J [redacted]

I am writing this as a response to the complaint received from Ms [redacted] ***It is unfortunate that any issues arose during her service with National Readers of North America According to the file on record for Ms [redacted] it appears that she ordered our service on April 27, On that date, Ms [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policyAfter Ms [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancellation within three days of the original purchase date We appreciate the opportunity to respond to this issue and to inform you that as of April 28, 2016, we did indeed cancel Ms [redacted] account upon her requestWe have also issued a full refund to Ms [redacted] in the amount of $There will be no further attempts to collect payment and her account has been set to a zero balanceAs of today, we have cancelled all of her magazine subscriptionsTo avoid any future contact with Ms [redacted] we have placed her telephone number on our Do Not Call list Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away

To Whom It May Concern, I am writing this as a response to the complaint received from Ms [redacted] ***It is unfortunate that any issues arose during her service with National Readers of North America According to the file on record for Ms***, it appears that she ordered our service on June 29, On that date, Ms [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policyAfter Ms [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancellation within three days of the original purchase dateI am not sure why Ms [redacted] is claiming she didn’t order our service when we have records of this occurringAlso, we were sent an e-mail on November 11, with an address update to change the magazines from the original address listed at the time of purchase to the current address which is also listed on the complaint we receivedIt is okay though because we understand that people change their minds at timesSo, as of today we have cancelled Ms***s’ accountThere will be no further attempts to collect payment and her account has been set to a zero balanceThere is no monetary amount to refund as both of her payments were charged back previouslyEach payment was for the amount of $and both were charged back on August 31, At this time, we have also cancelled all of her magazine subscriptionsThis make take anywhere from six to eight weeks until the issues cease to arriveTo avoid any future contact with Ms***, her telephone number has been placed on our Do Not Call list We appreciate the opportunity to respond to this issueAt National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away Sincerely, [redacted] National Readers of North America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We have received your letter dated September 29, 2016, regarding the complaint you received from MS [redacted] We regret that she encountered a problem with National Readers of North America Our company records show Ms [redacted] ordered our service on April 6, During that initial contact Ms [redacted] also spoke with a Supervisor who went over the price, selection and terms of the agreementOnce Ms [redacted] expressed her satisfaction, she made her initial down payment and an order-confirmation was sent to the address she provided We appreciate your office bringing this matter to our attentionWe have cancelled Ms [redacted] ’s account with no further obligation to her Further, we have placed her contact number on our company's 'Do Not Call' list to prevent any future contact We appreciate the opportunity to respondIn the event you need any further assistance please do not hesitate to contact us Sincerely, Abby J [redacted]

To Whom It May Concern, I am writing this as a response to the complaint you received from Mr [redacted] ***It is unfortunate that any issues arose during his experience with National Readers of North America Upon receipt of this complaint, I am not exactly sure what it is that Mr [redacted] is wishing for me to assist him any furtherAs discussed with Mr***, it takes one day for any of our magazine orders to go from the Sales team to be viewable in our website for our Customer Service departmentUntil this is complete, our Reps will not be able to adjust, cancel, refund or even pull up an orderThis is simply due to our orders being uploaded into the system in batch format each night during a routine nightly uploading processUnfortunately, until our orders are loaded all the way through our system, there is no way for us to view Mr***’s order to refund it As explained to Mr***, when he calls back tomorrow we will gladly issue a full refund and cancel out his order with no obligation We appreciate the opportunity to respond to this issue, and to avoid any future contact with Mr***, his telephone number will be placed on our Do Not Call list Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away Sincerely, [redacted] National Readers of North America

Complaint: [redacted] I am rejecting this response because: I am not Ms [redacted] and it doesn't resolve my situation with Nation Readers of North AmericaIf I need to resubmit my issue with them, I willBut please send my complaint [redacted] ***) to them and I will respond to thatI'm glad Ms ***' issue was resolved and I hope NRNA can show the same business ethics with my case

We have received your letter regarding the complaint you received from Ms [redacted] We sincerely regret she encountered a problem with National Readers of North AmericaOur company records show Ms [redacted] ordered our service in August of During that initial sales call Ms [redacted] spoke with a Supervisor who went over the price, terms and agreement of the saleOnce Ms [redacted] expressed her satisfaction and made her initial payment, an order-confirmation was sent to the address she providedWe understand that people sometimes change their minds, so in the effort to maintain the highest in customer satisfaction, we have canceled Ms [redacted] ’s account with no further obligationThere will be no further attempts to collect on this accountPlease disregard any invoices that may arrive in the next two weeks, these are system generated.As for Ms [redacted] ’s request for a refundMs [redacted] had the only payment she made reversed to her credit card on September 15, 2016, therefore, all monies paid on this account have already been refundedFurther, we have placed her contact information on our companies’ “Do Not Call or Mail” list to prevent any future contact.We appreciate the opportunity to respond to this matterIn the event you need any further assistance please do not hesitate to contact usSincerely, Abby J [redacted]

We have received your letter regarding the complaint you received from Mr [redacted] ***We sincerely regret he encountered a problem with National Readers of North AmericaOur company records show Mr [redacted] ordered our service in October of During that initial sales call Mr [redacted] spoke with a Supervisor who went over the price, terms and agreement of the saleOnce Mr [redacted] expressed his satisfaction and made his initial payment, an order-confirmation was sent to the address he providedWe understand that people sometimes change their minds, so in the effort to maintain the highest in customer satisfaction, we have canceled Mr***’s account with no further obligation to himThere will be no further attempts to collect on this accountPlease disregard any invoices that may arrive in the next two weeks, these are system generatedFurther, we have placed his contact information on our companies’ “Do Not Call or Mail” list to prevent any future contact.We appreciate the opportunity to respond to this matterIn the event you need any further assistance please do not hesitate to contact usSincerely,Abby J [redacted]

I am writing this as a response to the complaint your office received from Ms [redacted] It is unfortunate that any issues arose during her service with National Readers of North America According to the file on record for Ms [redacted] , it appears that she ordered our service on November 7, On that date, Ms [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policyAfter Ms [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancellation within three days of the original purchase date We appreciate the opportunity to respond to this issueTo ensure customer satisfaction, we have cancelled Ms [redacted] ’s accountThere will be no further attempts to collect payment and her account has been set to a zero balanceAt this time, we have also cancelled all of her magazine subscriptionsThis may take anywhere from six to eight weeks until the issues cease to arriveFurther, to avoid any future contact with Ms [redacted] , her telephone number has been placed on our Do Not Call list Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away Sincerely, [redacted] National Readers of North America

We have received your letter regarding the complaint you received from Ms [redacted] ***We sincerely regret she encountered a problem with National Readers of North AmericaOur company records show Ms [redacted] ordered our service in February During that initial sales call Ms [redacted] spoke with a Supervisor who went over the price, terms and agreement of the saleOnce Ms [redacted] expressed her satisfaction and made her initial payment, an order-confirmation was sent to the address she providedOur Customer Service Department spoke to Ms [redacted] today, May 4, regarding the issues at handPer our conversation with Ms***, her account has been settled with no further obligationIn the effort to maintain the highest in customer satisfaction, Ms [redacted] will be receiving magazines for the payments she has already madeFurther, we have placed her contact information on our companies’ “Do Not Call or Mail” list to prevent any future contactWe appreciate the opportunity to respond to this matter and we are pleased that this has been resolved to the customer’s satisfactionIn the event you need any further assistance please do not hesitate to contact us Sincerely, Abby J [redacted]

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

We have received your letter regarding the complaint your office received from Mr [redacted] We sincerely regret he encountered a problem with National Readers of North America According to the file on record for Mr [redacted] , it appears that he ordered our service on July 18, On that date, Mr [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policyOnly when Mr [redacted] indicated that he had a thorough and precise understanding of the order and remitted the initial down payment, did we enter the order for the full term with the various publishersEach of our orders is subject to cancellation within three days of the original purchase date We appreciate the opportunity to respond to this issue and, we have cancelled Mr [redacted] ’s accountAlso, as of today, we have cancelled all of his magazine subscriptionsThis can take anywhere from six to eight weeks until the issues cease to arriveFinally, to avoid any future contact with Mr [redacted] , his telephone number has been placed on our Do Not Call list Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away Sincerely, [redacted] /ss National Readers of North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

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