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Senior Move Magic Reviews (83)

I am writing this as a response to the complaint received from Ms*** ***It is unfortunate that any issues arose during her service with National Readers of North AmericaAccording to the file on record for Ms***, it appears that she ordered our service on January 14, On that
date, Ms*** spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policyAfter Ms*** agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancellation within three days of the original purchase dateWe appreciate the opportunity to respond to this issue and at this time we have cancelled Ms***’s accountUpon receipt of this correspondence, we have issued a full refund to Ms*** in the amount of $Please allow three to five business days for this to reflect in her accountThere will be no further attempts to collect payment and her account has been set to a zero balanceAs of today, we have cancelled all of her magazine subscriptionsThis may take anywhere from six to eight weeks until the issues cease to arrive if they do begin being receivedFurther, to avoid any future contact with Ms***, her telephone number has been placed on our “Do Not Call” listHere at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right awaySincerely, Abby J*** National Readers of North America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I am writing this as a response to the complaint you received from Mr*** *** It is unfortunate that any issues arose during his experience with National Readers of North AmericaUpon receipt of this complaint, in looking at the account information for Mr***, it appears he ordered our
service on January 15, On that date, Mr*** spoke with a Supervisor who explained all of the details, along with pricing and the cancellation policyAfter Mr*** agreed and made the first payment, we sent him an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancellation within three days of the original purchase dateWe apologize for any misunderstanding during the explanation of our servicesIt was explained that there would be monthly payments and also that it could take six to sixteen weeks before the magazines begin to arriveWe appreciate the opportunity to respond to this issue, and at this time we have cancelled Mr***’s account with no further obligationAs of today, we have cancelled all of his magazine subscriptions as wellThis may take anywhere from six to eight weeks until issues cease to arrive, should they beginTo avoid any future contact with Mr***, his telephone number has been placed on our Do Not Call listHere at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right awaySincerely, Abby J*** National Readers of North America

We have received your letter regarding the complaint you received from Ms*** ***We sincerely regret she encountered a problem with Magazine Publisher’s Service
Our company records show Ms*** *** ordered our service on January 6, During that initial sales call Ms
*** *** spoke with a Supervisor who went over the price, terms and agreement of the saleOnce Ms*** expressed her satisfaction, an order-confirmation was sent to the address she providedAll orders are subject to cancellation days from the date of saleOnce that third day has lapsed the order is submitted to the various Publishers for the full term
It is unfortunate that there was a misunderstanding in regards to when Ms*** would begin to receive her subscriptionsAlso, that the payments were in US dollarsThis causes the amounts to vary due to the exchange rate, of which we have no control overDue to this, we have issued a full refund in the amount of $as of todayPlease allow 3-business days for this to reflect in her account
We understand that people sometimes change their minds, so in the effort to maintain the highest in customer satisfaction, we have cancelled Ms***’s account with no further obligationWe also have cancelled all magazine subscriptions on said accountPlease allow 6-weeks for all magazines to stop arriving if they do begin to arriveFurther, we have placed her contact information on our company's 'Do Not Call or Mail' list to prevent any future contact
We appreciate the opportunity to respondIn the event you need any further assistance please do not hesitate to contact us
Sincerely,
Dallas Wilson/ss
Magazine Publisher’s Service

We provided a refund to the consumer on April 28,

We have received your letter regarding the complaint you received from Ms*** *** on April 19, Upon receipt of your correspondence we searched our company’s database and cannot locate an account for a Ms*** with the information provided in the complaintThere is nothing further
I can do here for Ms***, unless the account she is referring to is under a different name or telephone number If indeed Ms*** has an account with National Readers of North America, we would like her to contact us with more account information in the hopes of resolving this complaint to her satisfactionFurther, in an effort to maintain the highest in customer satisfaction, we have placed her contact information on our companies’ “Do Not Call or Mail” list to prevent any future contactWe sincerely appreciate your office providing us the opportunity to respond and to adjust this matter to the consumer’s satisfactionIf you have any further questions please do not hesitate to contact us Sincerely, Abby J*** National Readers of North America

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms*** ***It is unfortunate that any issues arose during her service with National Readers of North America
According to the file on record for Ms***, it appears that she ordered our service
on May 13, On that date, Ms*** spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policyAfter Ms*** agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancellation within three days of the original purchase date
We appreciate the opportunity to respond to this issueAs of today we have cancelled Ms***s’ accountThere will be no further attempts to collect payment and her account has been set to a zero balanceAs of today, we have cancelled all of her magazine subscriptionsThis make take anywhere from six to eight weeks until the issues cease to arrive
To avoid any future contact with Ms***, her telephone number has been placed on our Do Not Call list
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away
Sincerely,
*** ***
National Readers of North America

We have received your letter regarding the complaint filed by Ms*** ***We sincerely regret she encountered a problem with National Readers of North AmericaAccording to our data base Ms*** ordered our service in January During the initial sales call Ms*** spoke with a
Supervisor who went over the price, terms and conditions of the saleOnce Ms*** expressed her satisfaction an order-confirmation was sent to the address she providedWe understand that people sometimes change their minds, therefor we have cancelled Ms***’s account with no further obligation to her and there will be no further attempts to collect on this accountPlease disregard any invoices that may arrive in the next two weeks, these are system generatedFurther, we have placed her contact number on our company's 'Do Not Call' list to prevent any future contactWe appreciate the opportunity to address this matter and hope it is to the customer’s satisfactionIn the event you need any further assistance please do not hesitate to contact us Sincerely, Abby J***

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms*** ***It is unfortunate that any issues arose during her service with National Readers of North America
According to the file on record for Ms***, it appears that she ordered our service
on June 18, On that date, Ms*** spoke with a Supervisor who explained all the details of our service along with pricing and the cancellation policyAfter Ms*** agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancellation within three days of the original purchase date
We appreciate the opportunity to respond to this issue and at this time we have cancelled Ms***’s accountAs of today, we have cancelled all of her magazine subscriptionsThis may take anywhere from six to eight weeks until the issues cease to arriveTo avoid any future contact with Ms***, her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away
Sincerely,
*** ***
National Readers of North America

We have received your letter regarding the complaint filed by Mr*** ***We sincerely regret he encountered a problem with National Readers of North AmericaAccording to our data base Mr*** ordered our service in February During the initial sales call Mr
*** spoke with a Supervisor who went over the price, terms and conditions of the saleOnce Mr*** expressed his satisfaction an order-confirmation was sent to the address he provided.We understand that people sometimes change their minds, therefor we have cancelled Mr***'s account with no further obligation to himIn addition to canceling his account we have issued a full refund to Mr***Please allow seven to ten business days for this to reflect in his accountFurther, we have placed his contact number on our company's 'Do Not Call' list to prevent any future contactWe appreciate the opportunity to address this matter and hope it is to the customer’s satisfactionIn the event you need any further assistance please do not hesitate to contact us. Sincerely,Abby J***

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms*** ***It is unfortunate that any issues arose during her service with National Readers of North America
According to the file on record for Ms***, it appears that she ordered our service on
May 13, On that date, Ms*** spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policyAfter Ms*** agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed uponEach of our orders is subject to cancellation within three days of the original purchase date
We appreciate the opportunity to respond to this issueWe have cancelled Ms***s’ account upon receipt of this correspondenceThere will be no further attempts to collect payment and her account has been set to a zero balanceFor your reference, we do not report to any Credit BureausMs*** may continue to receive her magazine subscriptions with our compliments and no further obligationTo avoid any future contact with Ms***, her telephone number has been placed on our Do Not Call list
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away
Sincerely,
Abby Johnson
National Readers of North America

Complaint: *** I am rejecting this response because: I really appreciate that National Readers is willing to put me on their "Do Not Call List, " however everyday they continue to call me every single day and I still get calls from their Periodical group. Please do not call me anymore. Thank you

Revdex.com:I only received one refund from National Readers of North America which was credited to my account on May 13thIt was either the original refund I was promised on May 3rd, or it was the additional one they said they gave meAs of today, May 26th, I have only received one refundWith that said, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope to recieve no more correspondense or cheap magazines with offers to win prizes attachedI have sent all back to senderPlease note that that the watch that is being sent will also be returnedThank you for responding with respect

We have received your letter regarding the
complaint you received from Mr*** *** We sincerely regret he
encountered a problem with National Readers of North America
Our company
records show Mr*** ordered our service in November of During that
initial sales call Mr
*** spoke with a Supervisor who went over the
price, terms and agreement of the saleOnce Mr*** expressed his
satisfaction and made his initial payment, an order-confirmation was sent to
the address he provided
We
understand that people sometimes change their minds, so in the effort to
maintain the highest in customer satisfaction, we have canceled Mr*** account
with no further obligationIn addition, we have also issued a full refund as
of March 10, Please allow seven to ten business days for this to reflect
in Mr*** account
Further,
we have placed his contact information on our companies’ “Do Not
Call or Mail” list to prevent any future contact
We
appreciate the opportunity to respond to this matterIn the event you need any
further assistance please do not hesitate to contact us
Sincerely,
Abby
J***

We have received your letter regarding the complaint you received from Ms*** ***, regarding her mother’s account with our companyWe regret that they encountered a problem with National Readers of North America
We have reviewed the details of this account and found Ms*** placed an
order with our Sales Department in August of At the time of sale it appeared she had a thorough and precise understanding of the price, terms and selectionOnly when Ms*** confirmed she wanted the order and submitted the down payment did we enter the order with the various publishers as agreedThere was no reason for us to believe she was not in complete understanding of the terms at the time of sale
We appreciate your office bringing this matter to our attentionWe have cancelled Ms***’s account with no further obligation to her. Further, we have placed her contact number on our company's 'Do Not Call' list to prevent any future contact
In the event you need any further assistance please do not hesitate to contact us
Sincerely,
Abby J***

To Whom it may concern; We at National Readers of North America apologize for the delayed response in this matterThis seems to be the second complaint that for some reason, did not come through on our endWe would like to get this issue resolved for Ms***, however, after doing an
extensive search in our data base, we were unable to locate an account for her.Please let us know if she has provided any further information that may assist us in our search. Sincerely,Abby J***

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to meAlthough I do agree with the timeline of events they have stated, the resolution is acceptable.
Regards,
Randi Bostic

We have received your letter regarding the complaint you received from *** *** ***We sincerely regret she encountered a problem with National Readers of North America
Our company records show *** *** ordered our service in May of During that initial sales call *** ***
spoke with a Supervisor who went over the price, terms and agreement of the saleOnce *** *** expressed her satisfaction and made her initial payment, an order-confirmation was sent to the address she provided
At no point did we offer *** *** a seven day trial, however, we understand that people sometimes change their minds, so in the effort to maintain the highest in customer satisfaction, we have canceled *** ***’s account with no further obligation
Further, we have placed her contact information on our companies’ “Do Not Call or Mail” list to prevent any future contact.We appreciate the opportunity to respond to this matterIn the event you need any further assistance please do not hesitate to contact us

We have received your letter regarding the complaint you received from *** *** *** regarding her husband’s account with our companyWe sincerely regret they encountered a problem with National Readers of North America.
Our company records show *** ***
ordered our service in May of During that initial sales call *** *** spoke with a Supervisor who went over the price, terms and agreement of the saleOnce *** *** expressed his satisfaction and made the initial down payment an order-confirmation was sent to the address he provided
We understand that people sometimes change their minds so in the effort to maintain the highest in customer satisfaction, we have cancelled *** *** account with no further obligation
In order for *** *** to receive the watch he was required to return a release form indicating where he would like it sentWe did not receive his release form which was in his initial confirmation letterNevertheless, we will send *** *** his watch todayWe apologize for the delyOur company does not offer any type of “trips” such as the ones *** *** spoke of in the complaint, therefore we are unable to assist in that matter
Further, we have placed his contact information on our company's 'Do Not Call’ list to prevent any future contactWe appreciate the opportunity to respond to this matter
In the event you need any further assistance please do not hesitate to contact us

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Address: 13626 Geyser Path, Apple Valley, Minnesota, United States, 55124-7628

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