Senior Move Magic

We have received your letter regarding the complaint you received from Mrs*** *** in regards to her husband’s account with our companyWe sincerely regret they encountered a problem with National Readers of North AmericaWe have reviewed the account history of Mr*** and we
found he purchased an order in October After discussing his order with a Sales Representative, a supervisor contacted Mr***, and again reviewed the price, selection and terms of the agreementOnly when Mr*** indicated he had a thorough and precise understanding of the order and remitted the initial down payment, did we enter the order for the full term with the various publishersAt the time of the verification we have confirmed the supervisor thoroughly covered the price and currency the charge was to be remitted inAn order confirmation letter was sent out to the address provided to us at the time of the saleIncluded in the confirmation letter was price, magazine titles, waiting period and much more informationWe have canceled Mr*** account with no further obligation to himThere will be no further attempts to collect on this accountPlease disregard any invoices that may arrive in the next two weeks, these are system generatedIn addition to cancelling his account, we have added his name to our ‘Do Not Call’ list to prevent any further contactWe appreciate the opportunity to respondIn the event you need any further assistance please do not hesitate to contact us Sincerely, Abby J***

We have received your letter regarding the complaint filed by Mrs*** ***We sincerely regret she encountered a problem with National Readers of North AmericaAccording to our data base Mrs*** ordered our service in July of During the initial sales call Mrs*** spoke with a
Supervisor who went over the price, terms and conditions of the saleOnce Mrs*** expressed her satisfaction an order-confirmation was sent to the address she providedWe understand that people sometimes change their minds, therefor we have cancelled Mrs***’s account with no further obligation to her and there will be no further attempts to collect on this accountPlease disregard any invoices that may arrive in the next two weeks, these are system generatedFurther, we have placed her contact number on our company's 'Do Not Call' list to prevent any future contactWe appreciate the opportunity to address this matter and hope it is to the customer’s satisfactionIn the event you need any further assistance please do not hesitate to contact us Sincerely, Abby J***

We have received your letter regarding the complaint your office received from Mr*** *** ***We sincerely regret he encountered a problem with National Publisher’s Marketing Center
We have reviewed the account history of Mr*** and we found that he purchased an order on July
29, Subsequent to discussing his order with a Sales Representative, a Supervisor contacted Mr*** and again, reviewed the price, selection and terms of the agreementOnly when Mr*** indicated he had a thorough and precise understanding of the order and remitted the initial down payment, did we enter the order for the full term with the various publishersAll of our orders are subject to a 3-day cancellation policy that is agreed to before moving forward in the order processIt was clearly explained to Mr*** during this initial phone call that he was agreeing to pay monthly payments for months of serviceThis service included magazines that are able to be switched and changed at no cost, anytime during the service
We understand that sometimes people change their mind, so in an effort to maintain great customer service, we have cancelled Mr***’ accountAlso, we have cancelled all of his magazine subscriptionsThis make take anywhere from six to eight weeks until the issues cease to arriveFurther, to avoid any future contact with Mr***, his telephone number has been placed on our Do Not Call list
At National Publisher’s Marketing Center, we sincerely hope that this issue has now been resolved to the customers’ satisfactionIf there is anything more we can do to assist in this matter, please contact us right away
Sincerely,
*** ***/ss
National Publisher’s Marketing Center

I am writing this as a response to the
complaint received from Mr. [redacted]. It is unfortunate that any issues
arose during his service with National Readers of North America.
According
to the file on record for Mr. [redacted], it
appears that he ordered our service on December 9,...

2016. On that date, Mr.
[redacted] spoke with a Supervisor who explained
all the details of our service along with pricing and the cancelation policy.
After Mr. [redacted] agreed
and made the first payment, we sent him an order confirmation outlining the
terms of service agreed upon. Each of our orders is subject to cancelation
within three days of the original purchase date.
We
appreciate the opportunity to respond to this issue and at this time we have
canceled Mr. [redacted]’s account.
As of today, we have canceled all of his magazine subscriptions. This may take
anywhere from six to eight weeks until issues cease to arrive. In order to
avoid any future contact with Mr. [redacted], his
telephone number has been placed on our Companies’ “Do Not Call or Mail”
list. 
Here at
National Readers of North America, we sincerely hope that this issue has been
resolved to the customers’ satisfaction. If there is anything more we can do to
assist in this matter, please contact us right away.
 
Sincerely,
     
 
Abby
J[redacted]
National
Readers of North America

I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service on September 22, 2014. On...

that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancelation policy.
Ms. [redacted] was offered a “$250 gift card bundle pack” as a premium gift for signing up for our service. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation letter outlining the terms of service agreed upon. Included with the order confirmation letter was a gift release form to be completed by the customer. After receipt of the second payment and the signed release form we then send out the gift card bundle pack. Unfortunately we never received the form from Ms. [redacted]. Upon receipt of this correspondence we mailed out an additional gift release form to the address on file. We have made several attempts to contact Ms. [redacted] regarding this issue in hopes to explain the process necessary for us to release the gift card bundle pack to her. As of today, we have not been able to reach her. As soon as our company has the signed release form from Ms. [redacted] we will gladly send out her $250 gift card bundle pack.
To avoid any future contact with Ms. [redacted], her telephone number will be placed on our Do Not Call list. She may contact us regarding her gift card pack if she has any questions or issues. We will look for the release form from Ms. [redacted] so that we can fulfill the request and resolve this.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
 
Sincerely,
     
Abby J[redacted]
National Readers of North America

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our...

service on April 16th, 2015. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue. As of today we have cancelled Ms. [redacted]’ account. There will be no further attempts to collect payment and her account has been set to a zero balance. As of today, we have cancelled all of her magazine subscriptions. This make take anywhere from six to eight weeks until the issues cease to arrive.
To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

[redacted]
National Readers of North America

I am writing this as a response to the complaint your office received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service on November...

7, 2014. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue. To ensure customer satisfaction, we have cancelled Ms. [redacted]’s account. There will be no further attempts to collect payment and her account has been set to a zero balance. At this time, we have also cancelled all of her magazine subscriptions. This may take anywhere from six to eight weeks until the issues cease to arrive. Further, to avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

[redacted]
National Readers of North America

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service...

on June 29, 2015. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date. I am not sure why Ms. [redacted] is claiming she didn’t order our service when we have records of this occurring. Also, we were sent an e-mail on November 11, 2015 with an address update to change the magazines from the original address listed at the time of purchase to the current address which is also listed on the complaint we received. It is okay though because we understand that people change their minds at times. So, as of today we have cancelled Ms. [redacted]s’ account. There will be no further attempts to collect payment and her account has been set to a zero balance. There is no monetary amount to refund as both of her payments were charged back previously. Each payment was for the amount of $57.50 and both were charged back on August 31, 2015. At this time, we have also cancelled all of her magazine subscriptions. This make take anywhere from six to eight weeks until the issues cease to arrive. To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
We appreciate the opportunity to respond to this issue. At National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

[redacted]
National Readers of North America

We have received your letter regarding the complaint you received from [redacted]. We sincerely regret he encountered a problem with National Readers of North America. 
Our company records show [redacted] ordered our service in August 2015. During that initial sales...

call [redacted] spoke with a Supervisor who went over the price, terms and agreement of the sale. Once [redacted] expressed his satisfaction an order-confirmation was sent to the address he provided.
We understand that people sometimes change their minds so in the effort to maintain the highest in customer satisfaction, we have cancelled [redacted]’s account with no further obligation.
Further, we have placed his contact information on our company's 'Do Not Call’ list to prevent any future contact. We appreciate the opportunity to respond to this matter.
In the event you need any further assistance please do not hesitate to contact us.     
Sincerely,
[redacted]

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service on May 13, 2014. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue. We have cancelled Ms. [redacted]s’ account upon receipt of this correspondence. There will be no further attempts to collect payment and her account has been set to a zero balance. For your reference, we do not report to any Credit Bureaus. Ms. [redacted] may continue to receive her magazine subscriptions with our compliments and no further obligation. To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

Abby Johnson
National Readers of North America

Dear Revdex.com,I am very pleased with the way the National Readers of North America turned out. Thank you very much.[redacted]Please view attached document.

We have received your letter dated September 29, 2016, regarding the complaint you received from MS. [redacted]. We regret that she encountered a problem with National Readers of North America.
 
Our company records show Ms. [redacted] ordered our service on April 6, 2016. During that...

initial contact Ms. [redacted] also spoke with a Supervisor who went over the price, selection and terms of the agreement. Once Ms. [redacted] expressed her satisfaction, she made her initial down payment and an order-confirmation was sent to the address she provided.
 
We appreciate your office bringing this matter to our attention. We have cancelled Ms. [redacted]’s account with no further obligation to her.  Further, we have placed her contact number on our company's 'Do Not Call' list to prevent any future contact.
 
We appreciate the opportunity to respond. In the event you need any further assistance please do not hesitate to contact us.
Sincerely,
Abby J[redacted]

To Whom It May Concern,
I am writing this as a response to the complaint received from Ms. [redacted]. It is unfortunate that any issues arose during her service with National Readers of North America.
According to the file on record for Ms. [redacted], it appears that she ordered our service...

on November 24, 2015. On that date, Ms. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. After Ms. [redacted] agreed and made the first payment, we sent her an order confirmation outlining the terms of service agreed upon. Each of our orders is subject to cancellation within three days of the original purchase date.
We appreciate the opportunity to respond to this issue. As of today, there will be no further attempts to collect payment and her account has been set to a zero balance. Also, we have cancelled all of her magazine subscriptions. This may take anywhere from six to eight weeks until the issues cease to arrive. To avoid any future contact with Ms. [redacted], her telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,

[redacted]
National Readers of North America

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I am not Ms [redacted] and it doesn't resolve my situation with Nation Readers of North America. If I need to resubmit my issue with them, I will. But please send my complaint [redacted]) to them and I will respond to that. I'm glad Ms [redacted]' issue was resolved and I hope NRNA can show the same business ethics with my case.

We have received your letter regarding the complaint you received from [redacted]. We sincerely regret she encountered a problem with National Readers of North America. 
Our company records show [redacted] ordered our service In June of 2016. During that initial...

sales call [redacted] spoke with a Supervisor who went over the price, terms and agreement of the sale. Once [redacted] expressed her satisfaction an order-confirmation was sent to the address she provided.
We understand that people sometimes change their minds so in the effort to maintain the highest in customer satisfaction, we have cancelled [redacted]’s account with no further obligation.
Upon further review of [redacted]’s account, we see that a charge back was submitted on July 18, 2016 in the amount of $39.87, which is the amount of her initial payment. All monies put forth for our service have been credited back to [redacted], on the credit card she provided at the time of the sale.
Further, we have placed her contact information on our company's 'Do Not Call' list to prevent any future contact. We appreciate the opportunity to respond to this matter.
In the event you need any further assistance please do not hesitate to contact us.

To Whom It May Concern,
I am writing this as a response to the complaint you received from Mr. [redacted]. It is unfortunate that any issues arose during his experience with National Readers of North America.
Upon receipt of this complaint, I am not exactly sure what it is that Mr. [redacted] is...

wishing for me to assist him any further. As discussed with Mr. [redacted], it takes one day for any of our magazine orders to go from the Sales team to be viewable in our website for our Customer Service department. Until this is complete, our Reps will not be able to adjust, cancel, refund or even pull up an order. This is simply due to our orders being uploaded into the system in batch format each night during a routine nightly uploading process. Unfortunately, until our orders are loaded all the way through our system, there is no way for us to view Mr. [redacted]’s order to refund it.
As explained to Mr. [redacted], when he calls back tomorrow we will gladly issue a full refund and cancel out his order with no obligation.
We appreciate the opportunity to respond to this issue, and to avoid any future contact with Mr. [redacted], his telephone number will be placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely, [redacted]
National Readers of North America

We have received your letter regarding the complaint you received from Ms. [redacted]. We sincerely regret she encountered a problem with National Readers of North America. Our company records show Ms. [redacted] ordered our service in February 2017. During that initial sales call Ms. [redacted] spoke...

with a Supervisor who went over the price, terms and agreement of the sale. Once Ms. [redacted] expressed her satisfaction and made her initial payment, an order-confirmation was sent to the address she provided. Our Customer Service Department spoke to Ms. [redacted] today, May 4, 2017 regarding the issues at hand. Per our conversation with Ms. [redacted], her account has been settled with no further obligation. In the effort to maintain the highest in customer satisfaction, Ms. [redacted] will be receiving magazines for the payments she has already made. Further, we have placed her contact information on our companies’  “Do Not Call or Mail” list to prevent any future contact. We appreciate the opportunity to respond to this matter and we are pleased that this has been resolved to the customer’s satisfaction. In the event you need any further assistance please do not hesitate to contact us.   Sincerely,       Abby J[redacted]

We have received your letter regarding the complaint you received from Ms. [redacted]. We sincerely regret she encountered a problem with National Readers of North America. Our company records show Ms. [redacted] ordered our service in August of 2016. During that initial sales call Ms. [redacted] spoke...

with a Supervisor who went over the price, terms and agreement of the sale. Once Ms. [redacted] expressed her satisfaction and made her initial payment, an order-confirmation was sent to the address she provided. We understand that people sometimes change their minds, so in the effort to maintain the highest in customer satisfaction, we have canceled Ms. [redacted]’s account with no further obligation. There will be no further attempts to collect on this account. Please disregard any invoices that may arrive in the next two weeks, these are system generated.As for Ms. [redacted]’s request for a refund. Ms. [redacted] had the only payment she made reversed to her credit card on September 15, 2016, therefore, all monies paid on this account have already been refunded. Further, we have placed her contact information on our companies’  “Do Not Call or Mail” list to prevent any future contact.We appreciate the opportunity to respond to this matter. In the event you need any further assistance please do not hesitate to contact us. Sincerely,  Abby J[redacted]