Senior Move Magic

We have received your letter regarding the complaint your office received from Mr. [redacted]. We sincerely regret he encountered a problem with National Readers of North America.
According to the file on record for Mr. [redacted], it appears that he ordered our service on July 18, 2014. On...

that date, Mr. [redacted] spoke with a Supervisor who explained all of the details of our service along with pricing and the cancellation policy. Only when Mr. [redacted] indicated that he had a thorough and precise understanding of the order and remitted the initial down payment, did we enter the order for the full term with the various publishers. Each of our orders is subject to cancellation within three days of the original purchase date.

We appreciate the opportunity to respond to this issue and, we have cancelled Mr. [redacted]’s account. Also, as of today, we have cancelled all of his magazine subscriptions. This can take anywhere from six to eight weeks until the issues cease to arrive. Finally, to avoid any future contact with Mr. [redacted], his telephone number has been placed on our Do Not Call list.
Here at National Readers of North America, we sincerely hope that this issue has now been resolved to the customers’ satisfaction. If there is anything more we can do to assist in this matter, please contact us right away.
Sincerely,
[redacted]/ss
National Readers of North America

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have received your letter regarding the complaint you received from Mr. [redacted]. We sincerely regret he encountered a problem with National Readers of North America. Our company records show Mr. [redacted] ordered our service in October of 2016. During that initial sales call Mr. [redacted] spoke with...

a Supervisor who went over the price, terms and agreement of the sale. Once Mr. [redacted] expressed his satisfaction and made his initial payment, an order-confirmation was sent to the address he provided. We understand that people sometimes change their minds, so in the effort to maintain the highest in customer satisfaction, we have canceled Mr. [redacted]’s account with no further obligation to him. There will be no further attempts to collect on this account. Please disregard any invoices that may arrive in the next two weeks, these are system generated. Further, we have placed his contact information on our companies’ “Do Not Call or Mail” list to prevent any future contact.We appreciate the opportunity to respond to this matter. In the event you need any further assistance please do not hesitate to contact us. Sincerely,Abby J[redacted]