Service Champions

Service Champions backs up their products and workmanship, returning to repair a leak at no cost to us

very polite, knowledgeable young man

I have used Service Champions twice now and have to compliment their company on the service technicians they employ They service technicians that worked on unit are professional, courteous and knowledgeable They are clean cut, pleasant and very knowledgeable I will definitely use Service Champions in the future

*** was polite and helpful and found that my system was in good shape and did not need a part he suggested as it had been added in the past

Very good service from polite, professional service peopleI was not called in advance as the scheduler told me I would be

*** *** was on time and professional

I was extremely happy with the service from *** *** at Service Champions! He was polite, professional and kind!

He is very good He is skillful, thorough, and patient He explained the test result in great detail to me I will definitely recommend to firiends

Initial Business Response /* (1000, 12, 2015/07/29) */
2nd Response to Revdex.com (Not official response to client but information that we want you to review):
To Whom It May Concern,
We would like to provide you with the following information regarding the concern that has been filed from Mr
*** ***, case # XXXXXXXX
On June 9, we received a telephone call asking us to come out to their home to take a look at their air conditioner; the unit was not turning onWe scheduled an appointment with the client for June 18th with an arrival window between the hours of 11am and 3pmClient called in on June 12th and asked us if we could look at the Furnace instead of the air conditioner since they were able to get the air conditioner to work but their furnace was now making a high pitched noiseWe did call and confirm the appointment with the client to ensure that he would be there
The day of the appointment, we dispatched out technician to Mr***'s homeWhen our technician arrived at the home, the client was not thereOur technician waited for a bit at the home with the clients' sonThe client did not show up so we had to move our technician along to the next call
That same night, Mr*** called our call center and stated that he had another company out to his home previouslyThe other company informed him of a certain part that needed to be replacedHe informed our call center agent that he wanted us to order the part he needed and then come out to his home to replace itHe was getting very irate and upset when our representative informed him that we would need to get him set up with another diagnostic appointment so we could be sure that what the prior company had told him was true and accurateAt some point in the conversation, he began to demand to speak directly to a supervisorOne of our supervisors stepped in to speak with himHowever, Mr*** would only shout, curse, interrupt, and speak over our supervisor, resulting in her inability to properly assist himMr*** stated to our supervisor that he did not want to speak to her again and then proceeded to hang up on our supervisor while she was attempting to assist him with his concerns and getting him rescheduled
Two (2) days later, Mr*** had provided us with an unfavorable survey about our companyStating, "It took days to schedule an appointment" and "(he) did not receive a courtesy call and left the home to pick up (his) son at 2:pm that day"The day that we received the survey email was on a Saturday and the representative that handles these items, who is also the supervisor he spoke with, does not work on the weekendsShe had one of our other supervisors reach out to the client to resolve the concern
On June 23rd, one of our other supervisors reached out to the client and was able to, what we had thought at the time, a resolution for the situation by getting him rescheduled with an appointment to have one of our technicians come out to the home to look over the unit and provide repair options and pricingWe also provided the client with a $gift card that he could use towards the repair work
We sent our technician to the clients' home on June 25th with an arrival window of pm - pmWhen our technician arrived at our clients' home, the client began to get very irateWhile our technician was explaining the situation to the client, Mr*** began turning bright red in anger and shaking his fists while swearing towards our technicianOur technician was being verbally threatened by Mr*** and was making him feel very uncomfortable and on guardMr*** got uncomfortably close to our technician, and appeared to be in a fighting stance, ready to swing, so our technician backed away from the clientHere is a copy of our technicians notes from that appointment, "Variable speed motor is in the process of failingClient is very upset with our labor only pricingWill be following up with client when I have a delivery time for a new variable speed motor if they decide to go through ushusband has colorful language."
July 8th our supervisor reached out to our technician to see if Mr*** was going to be moving forward with the repair work and was informed that the client had chosen not to move forward with the repair workOur supervisor then called Mr*** and left a voicemail to see if there was anything further we could do to assist them or provide them with any further assistance- We had not heard anything from Mr*** until we received the letter from the Revdex.com
Since receiving the letter from Revdex.com, we have reached out to the client to try and resolve the situationWe explained to Mr*** that we do not charge by the hourWe only charge by the job typeWe have also informed them that we were not and are not charging for the part, as it is covered under their part warrantyThe labor warranty expired on December 13, so we will have to charge the client for the laborWe have also informed Mr*** that we have discounted the price for labor to replace the part to $
We called Mr*** on July 23rd and left a message stating that we have ordered the part for them and will be providing a telephone call to him once we receive the partWe have not heard from the client again at this timeBut will be in contact with them to make sure that all of Mr***' concerns are being addressed and taken care of
Initial Consumer Rebuttal /* (3000, 15, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the comment Mr*** got uncomfortably close to our technician, and appeared to be in a fighting stance, ready to swing, so our technician backed away from the clientMr *** never threaten the technician other than to voice his dissatisfaction with the labor charge quoteMr*** is in agreement with the new labor charge of $
Final Business Response /* (4000, 18, 2015/08/10) */
We stand by our First response
Final Consumer Response /* (4200, 22, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with nor will I ever recommend this business

*** performed a service check on my HVACHe was thorough and very respectfulI was very pleased with the fact that he reviewed everything with me and was very patientI would highly recommend him and Service Champions

We had our bi-annual inspection this morning and our technician was *** *** What a great guy Very personable and informative He explained everything to me with clarity that I could even understandIt was a very pleasurable visit and I look forward to our next inspection We have always had a great experience with Service Champions
*** ***

*** from Service Champions did an excellent job today when he was out inspecting my HVAC system and performing an AC tune upAs always, Service Champions offers a great service for homeowners and their field technicians a professional, courteous and very knowledgeable
I want to thank *** for his outstanding service today and as always, when it comes to HVAC work, Service Champions is on speed dial
Sincerely,
***

*** was very personable and knowledgeable regarding furnaces He was very thorough with the inspection I liked that he explained and showed me the process of the inspection
Based on his attention to detail,I wold recommend Service Champions
***

*** and company handle themselves very professional

Awesome service! I have yet to receive anything other than top notch on time service! ** was my latest Tech and he is friendly and knowledgable!

Excellent service

Great service, fast and professionalHighly recommended

Very polite and professional Really easy to talk too

I thoroughly appreciated the service given by Steven ***, of Service Champions He was courteous and very professional He even willingly helped me with another problem Very pleased with his service Would request him again

*** *** was so helpful! I have a service contract with Service Champions and all the service over the years has kept my old furnace/AC going these many yearsEach rep has been sociable and helpful but *** shines!