Service Champions

[redacted] of Service Champions was professional, efficient, and courteous. After inspecting our system, he explained the tests he ran, the results he found, and presented me with options.

I wish to praise both Service Champions Sacramento and especially Ben for their/his great service on our HVAC unit. They were extremely polite and very knowledgeable and not only fixed the problem, but explained what they had done in layman's terms. We have used Service Champions for about four years now and have been extremely pleased with their service.

Mark Weber provided very professional service to me today in servicing my
heating system, and also a little more.His information was very helpful in understanding
my system and how it works. He is a definite asset to your company and I will
tell other friends about your company and will use your service again.

The technician, [redacted], was prompt and efficient. I appreciated a phone call 30 minutes to the arrival time so that I could prepare the area prior to his review of the heater. After performing the inspection of our unit he gave tips and recommendations on cost saving measures as well as how to prolong the use of our heater. I will definitely use Service Champions in the future for all my heating and AC needs.

I am very pleased with my service visit this date with Service Champions Concord and appreciate their competency.

I am 82 with physical problems, woke up to a cold house and called Service Champions. They had a service person, [redacted] out within the hour. I had my heat restored quickly and efficiently. I have always had good experiences with Service Champions. They installed my central heating and cooling some years ago, have given my equipment periodic servicing. I an always get a "real person" right away, and their service technicians are exceptional.

Our service tech was [redacted]. He was friendly, courteous, professional and competent. We were very pleased with his services and would be happy to have him return to perform our next scheduled service.

[redacted] was very professional and courteous. He explained all our options and the contracts thoroughly. We felt we were given the best option for our money and will be satisfied with our decisions.

I feel Service Champions is an efficient company. Each and every employee I have been in contact with, is knowledgable and courteous. I will stay with them forever.

A scheduled maintenance was performed this morning by [redacted] with Service Champions of Concord. He arrived promptly and did a great job. [redacted] explained each step clearly which I appreciated as I do not hear well. He was friendly and helpful and asked if he was explaining in a way I could understand. He was competent and thorough and I am very satisfied with the encounter.

I've used Service Champions over 10 years. Always professional . I recommend them highly

[redacted] was my Service Champion representative today. I had routine maintenance done and he was so polite and professional. Thank you [redacted] for also serving in the Armed Forces!!!!

I am so happy that I chose Service Champion to install my furnance and a/c. The service in the front office as well as the people they send into the field have been very professional and courteous.

[redacted] explained everything in detail, was patient and very professional. I would welcome him to assist me again anytime. He is great example of Service Champions' values and I'm grateful for his work.

[redacted] was very thorough and pleasant to talk with during my semi-annual furnace tuneup.

I was very happy with Service Champions. [redacted] was prompt, polite, and informative about my choices. I look forward to working with this company.

Great service from [redacted] and [redacted]. Tasks were provided in an efficient manner.
Tune-up and replace of control board.

[redacted] did a fine job explaining what he was checking and giving the results of the tests.

Wonderful service! Courteous and very polite. They are honest, upfront and fair.
Thank you!

[redacted] are very knowledgeable AC/ Heating professionals that provide an excellent service with outstanding customer communication. Service Champions are very lucky to have them represent the company.

Review: When I originally signed contract 10-20-09, my a/c unit was one year old and still under Amana warranty. I was assured by service Champions that they would honor the Amanda warranty. Yet on 12-11-12 I was charged for parts still under warranty. When I asked tech why, he said Amana would not take back the part or honor warranty. I called Amana directly and they assured me all parts are covered for ten years. On last service report, after I told tech a/c 5 years old, he put down 6, confirmed by Amana.Desired Settlement: I want refund at least for parts. Total 160.00. Also, their contract w/ me stated: "If you are not 100% satisfied with out people, service or repair, you do not pay". I have had to reschedule appointments, ect. I want full refund of 179.00 12/11/12 + 288 7/5/12= $467

Business

Response:

Business' Initial Response

Our service manager spoke with the client on the phone and explained our warranty policies. We agreed that the client would have owe our company no payment and there would be no service performed.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I explained to the warranty to the service manager, not the other way around. He apologized. I accepted the apology. Even though I feel they owe me additional money in the way of a refund, I am willing to let this go so as not to have anything further to do with Service Champions.