SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I thank you for your follow up on this matter and have received an email stating the replacement part was shipped I am not happy that it will take another days to ship this merchandise My main complaint is that your customer service department has promised me several different dates for shipping, then days later sent emails saying that the original part was incorrectly ordered by your customer service representative or that the dates originally promised were incorrect and have been re-scheduled At this point I have no faith in anything that your customer service tells me or any emails sent from your service department Since this problem has already been on-going for weeks and I've had to contact service at least to times I asked the customer service supervisor to at least sent the replacement part overnight so I did not have to wait another week and then be in the same situation with no parts in hand and she refused On my initial conversation with the service supervisor I indicated that if they had originally told me that the part would take weeks to deliver I would not have been thrilled, but to keep switching the delivery date is in essence over promising and under delivering and only making the situation more worse
Regards,
*** ***

Since this complaint I have received the part that I was promised but with no reason or explanation as to why the delay in shippingSo I don’t know how the Revdex.com handle a situation like thisI am thankful for you prompt action on my behalf

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Rest assure that I still have not received my item, in which one of your employees verified that I should have my item by the end of the day on April Your apology means nothing, you don't value your customers or satisfactorily customer.
Regards,
*** ***

Ms***,Again, we are sorry that you are dissatisfied with your experience as customer experience is extremely important to us here at SharkNinjaWe ask you to trust that it is for our mutual protection that we have the appropriate security measures in placeWe sincerely apologize for any inconvenience this may have caused youUnfortunately, we will have to refer you to a local retailer for future purchases.Please refer to our website for additional information regarding our credit card policyWe have included the link below for your convenienceIf you should have any questions please do not hesitate to let us know
***Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:they reached out to me and issue was resolved.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Day Ms***,As discussed by phone today, our records indicate that your Shark Rotator Powered Lift-Away order (***) is paid in full as of 05/13/We sincerely apologize for any inconvenience this may have caused youShould you have any further questions or concerns regarding your order please do not hesitate to contact us directly at 1-*** Regards,*** on behalf ofSharkNinEscalations Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you you guys so much for helping he I have heard of the Revdex.com but have never used it and never thought it would be this effectiveYou guys are awesome! As a mother of five kids I would like to show my appreciation to your company and thanks to all your time and effort put into solving my issueHopefully shark does fulfill their side and thank you again for all your help.
Regards,
*** ***

Good Day Ms***,We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priority.We, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Nincoffee bar, purchased on or
around December 23rd, includes a year limited warrantyWe have attached a copy of the warranty for your recordsPlease review page for detailed information regarding the warranty terms(attached) Please note that we require the ability to troubleshoot the issue over the phone and only in the event we can not resolve the matter over the phone would we offer to repair or replace the product at our discretionPlease note, shipping is a third party charge and is non refundable. If you should change your mind please do not hesitate to contact us directly for assistance Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms***,We understand your concerns and are sorry you have had a negative experience with placing the orderIf you chose to place the order on our website by taking advantage of a current offer and discover something is missing from your box please let us know right away so that we can rectify the situation immediatelyIn the meantime, the offers available on the website are subject to change.We sincerely hope that this resolves the matter to your satisfaction.Best Regards,*** on behalf ofSharkNinEscalations Team

I am not paying anything, once they ship a new one, and provide tracking number with a free return lable I will send the one that doesnt work backsorrycant accept their response
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Saying they called doesn't solve the problem.Calling me again probably won't solve the problem, either.Solving the problem is as simple as sending the replacement part, and since they already have all of the information needed to do so, i'm seeing a company that's refusing to solve the problem.
Regards,
*** ***

Good Day Mr***,We are sorry to hear that you are dissatisfied with your experience as customer experience is our priority at SharkNinjaOur records indicate that we had emailed your order confirmation on 04/17/which included your payment scheduleThis order (***) was set to bill in
payment installments of $Our records also indicate that your 09/14/& 10/14/payments did not processWe had advised you of the missed payments via email, the same email address provided at the time of the order(attached)We will ask that you contact us at your earliest convenience to arrange for payment of the $We can be reached at 1-*** Monday-Friday, 8am-10pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[AGAIN, It's a $vacuum cleaner, why would I call a number for the *** department to see how it can be fixed. A replacement should be sent with zero customer interaction as long as the purchase is verified with a receiptEuro-Pro has TERRIBLE CUSTOMER SERVICE, and they do not care about their products after being sold. I will be sending my complaint to the CEO of Euro-Pro. Unfortunately you have lost me as a customer and I will let as many other people know what terrible warranty and customer service that your company has. If you treat all customers who have problems like this by continually telling them to call the *** team, I really don't see how your company has survived this long! What a complete JOKE the company is and WHAT A JOKE the person who handles Revdex.com complaints! I will also not accept your response, so it will be noted on the Revdex.com website]
Regards,
*** ***

Good Day Ms***,We are sorry to hear that you are dissatisfied with your warranty service as customer experience is extremely important to us here at SharkNinjaOur warranties are considered to be best in classThat being said, the life span of a battery is heavily dependent on the consumers
charging habits, duration and frequency of useIt is important to charge the battery in accordance with our use and care instructions listed in the owners manual to maintain the longest life possible for our batteriesTo provide an example of battery depletion, if the hand held vacuum is used a few times a week for quick pick ups (5-minutes), the life of the battery should range between 9-monthsIt is considered to purchase a replacement battery every year or so when considering the average household useIf you chose to use the hand held vacuum daily, to clean a large area of the house, the battery will need to be replaced much more frequentlyPerhaps, every months or so.In the event you wish to purchase a replacement battery, please feel free to reach out to us for immediate assistance Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are sorry to hear that you have had this experience with your Shark Sonic Duo solutionI left you a detailed voice mail message this morning asking that you contact our escalation team for immediate resolveAs a onetime gesture we would like to offer to waive the shipping on your
orderPlease call us at 1-*** to take advantage of this offer.Regards,Euro-Pro Escalations Team

Mrs***,We are sorry to hear that you were dissatisfied with your warranty options for your Shark Rotator Pro VacuumIn the event troubleshooting the issue over the phone does not resolve the issue we will ask that you return the vacuum to us for repair or replacement under your warranty
While the repair/replacement is at no charge to you and fully covered under your warranty, we do ask that you pay the shippingI have attached your warranty terms for you to reviewThis was extracted from page of your owner's guide which was found in the box with your vacuumLastly, when you spoke with our customer service representative on 11/01/and expressed your dissatisfaction with being asked to return the vacuum at your cost the representative offered you our express replacement programIn this case we offer to ship you a brand new vacuum at a fraction of the retail cost ($shipping included) and do not require you to return the original vacuumYou had accepted this offer on 11/01/and your new Shark Rotator Pro Vacuum shipped the very next dayThis sale is finalThe *** tracking information confirms the vacuum was delivered to you on 11/04/Tracking number ***Should you have any other concerns please do not hesitate to contact us directly at ***. Regards,SharkNinEscalations Team

Good Day Ms***,We are sorry to hear that you are unhappy with your purchase as customer experience is extremely important to us.We urge you to reach out to the retailer this product was purchased from in order to receive a refund on the productUnfortunately, because the product was not
purchased from SharkNindirectly, we are unable to assist you with this request.Providing you still have a valid sales receipt and are within the allotted time frame provided by the retailer, they should be able to grant your request.If we can be of further assistance please do not hesitate to let us know. Best Regards,*** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,
*** ***

Mr***,We are sorry to hear that you are dissatisfied with the resolution provided regarding your *** *** *** *** VacuumUpon review of your description of the incident, we can confirm that this is likely static electricityIf the shock was from the machine, it is a normal
occurrence and can be prevented by keeping hands moisturized, not wearing wool/polyester clothing while vacuuming, and/or grounding yourselfIf you were shocked from the cord, we will ask that you let us know as we may require the product be returned for further analysis.For further assistance please contact us at ***We are available Monday-Friday, 9am-5pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team