SharkNinja

Good Day Mrs***,We are sorry to hear that you've had a negative experience with your orderCustomer experience is extremely important to us here at SharkNinjaIn an effort to resolve the matter for you we will cancel your parts order and ship you a new replacement NV750W vacuum at no
additional charge to youWe simply ask that you allow 3-business days to receive your new vacuum via *** ground.We sincerely hope that this resolves the matter to your satisfactionIf we can be of further assistance please do not hesitate to contact us directly.Best Regards,*** on behalf ofSharkNinEscalations Team###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***Leave a message

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I was sent the wrong itemIt’s not the correct item that I receivedI ordered the correct item and received a wron product
Regards,
*** ***

Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is our highest priorityWe will be reaching out to you today at the phone number listed in this complaint to review possible options for resolveIf you miss our call we will ask that you reach
out to us directly at 1-*** Monday-Friday, 8am-10pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Mr***,We are sorry you have had a negative experience with your *** garment steamerUpon speaking with you today you had mentioned that you had never contacted us to advise of any issues you were havingThat is unfortunate as we would have been able to first troubleshoot the issues over the
phone and if that didn't work we would have offered a repair or replacement under your warranty agreementAll you would have had to pay was the shipping both waysPlease see the terms of your warranty located at the back of your owner's manualSeeing as the *** garment steamer was purchased on 11/01/In an effort to resolve and better your experience I had offered to arrange to have the unit come in for repair or replacement at no charge to youUnfortunately, you had refused my offerIf given a chance we would like to make this right for you.I will keep the offer on the table should you change your mind.Regards,*** ***Euro-Pro Escalations Team###-###-####

Revdex.com:
I have rejected the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Please send me the replacement -floor nozzleI'm rejecting Shark's response because I still need a vacuum that works and the replacement nozzle will be #(I have tried different vacuums sent by Shark and all have the same problemI really hope it worksPlease test it to make sure it works before sending it to meIn addition if there is a vacuum with the same model of the one I originally bought I would like it so I can return it to the store]How many vacuums do I need to go through in hopes of getting one that works and that Shark will recognize there is a problem with this design. -*** ***
Regards,
*** ***

Mr***,We are sorry to hear that you have had this experience placing your order with SharkUnfortunately, we do not accept checks over the phoneIf you place the order through our infomercial or website, it does require a credit cardOtherwise, we will have to refer you to a retail store
Should you have any questions please do not hesitate to contact us directly.Regards,Euro-Pro Escalations Team

Ms.***,
We are sorry to hear about the negative experience you had with placing your order for the Shark Rotator vacuumAs Per our conversation today you have advised that you have already returned the order to us using our FedEx pre paid return labelAs soon as the order is received back
we will process the refund directly to your Visa card
Should you have any questions or concerns please do not hesitate to contact me directly
Again, we are extremely sorry for any inconvenience this may have caused you
Regards,
*** ***
Euro-Pro Escalations Team
*** X.***

Ms***,We are sorry to hear that you have had a negative experience with SharkUpon further review of your file we show that a supervisor has attempted to reach you on 01/& 01/in an attempt to resolve this matter for youOn both occasions a voice mail message was left for you with their
contact detailsOur records indicate that we tried to troubleshoot the issue over the phone and when we were unable to resolve the loss of suction we offered for you to send the vacuum in for repair or replacement under your warrantyPlease review the terms of your warranty in your owner's manual that came in the box with the unitIf you are not willing to return your vacuum for servicing we can offer you our express replacement program where you are offered a new vacuum at a discounted rateThis vacuum option comes with a day warranty and the sale is finalPlease feel free to contact us directly when you decide how you would prefer to move forward with this. Regards,SharkNinEscalations Team

Good Day Ms***,We are sorry to hear that you have had this experience as customer experience is our highest priorityOur records show that on 09/22/we had processed the refund to your credit card in the amount of $Last digits being We normally ask that you allow 3-business
days for the transaction to reflect on your accountIf you should have any questions or concerns, please do not hesitate to contact us directlyWe can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are sorry to hear that you are dissatisfied with your Ninproduct and servicesWe can confirm that a representative had tried to reach out to you by phone on several occasionsWe have taken note of the desired contact number and will arrange to
have someone contact you immediatelyWe sincerely apologize for the delay and any inconvenience this may have caused you.Should you miss the call, please feel free to contact us directly at ###-###-####Our business hours are Monday-Saturday 7am-11pm est& Sunday 9am-8pm est.Regards,Euro-Pro Escalations Team

Mrs***,We are very sorry to hear that you have had this experience when trying to place your orderUnfortunately, there was an error with your transaction and the order has not been processedIn order for you to place a new order please ensure that your "bill to" address and security code
match that of your payment method.These security measures are in place to ensure your security.Should you have any further questions or require assistance please do not hesitate to contact us directly. Regards,SharkNinEscalations Team***

Good Day Ms***, We are sorry to hear that you have had this experience with your NinCoffee Bar as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour NinCoffee Bar, purchased on or around 04/01/2017, comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis information is available in your owner's manual that arrives inside the box with the product(also attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1-***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST Best Regards, *** on behalf of SharkNinEscalations Team

Mr***,We are sorry to hear that you have had a negative experience with your Shark Rotator VacuumUpon reviewing the file I see that we had made an exception and placed the order for the motorized floor nozzle at no charge to youYour warranty agreement does not cover the cost of replacement
partsUnfortunately, the part has been on back order and your order was sitting in priority sequenceIn an effort to expedite this for you I have made arrangements to place a new order using a different distribution centerWe sincerely apologize for the delayYour order will arrive shortly via FedEx ground.Should you have any questions or concerns please do not hesitate to contact me directly.Regards,*** ***Euro-Pro Escalations Team*** x.***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does resolve my issues in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Day Ms***,We are sorry to hear that you are having a negative experience with your NinCoffee Bar as customer experience is our highest priorityUpon reviewing your file it appears as though your coffee grounds are too fine to use the permanent filterHave you tried using a No
paper filter or have you tried a larger ground? If you are experiencing any other issues, please do not hesitate to let us knowIf a protection plan was purchased through Walmart we will have to advise that you speak with them regarding any additional coverage you may haveYour NinCoffee bar comes with a year limited warrantyIf you wish to return the product for repair or replacement under your warranty we will ask that you pay $shipping plus applicable taxesWe have attached your owner's manual should you wish to review your warranty terms. Best Regards,*** on behalf ofSharkNinEscalations Team

Mrs***We are very sorry to hear that you are dissatisfied with the outcome of the polish applicationPolish application requires precision and if not applied by following the application steps it may dry unevenlyWithin our owner's guide we provide tips and to assist with the
application processIt is import to correct any uneven areas while the polish is still wetOnce the polish dries it can no longer be correctedUnfortunately, the polish will need to be removed using a polish remover deemed safe for your floor typePlease consult your floor manufacturerIf you should have any questions or concerns please do not hesitate to contact us directly at *** Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Mrs***,We are sorry to hear that you are dissatisfied with Shark product and servicesUnfortunately, the motorized floor nozzle for your Shark Rotator vacuum is on back orderThis part may not be available for another 4-weeksThis timeline is subject to changeIn an effort to
compensate you for this experience we would like to offer a $discount on any Shark or NinproductShould you need more information regarding this offer please do not hesitate to contact me directly.We sincerely apologize for any inconvenience this may have caused you.Regards,*** ***Euro-Pro Escalations Team###-###-####