SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
My credit card was not billed yet. The transaction was pending on 01/17/2015 when I made the order. I notified my credit card immediately after canceling the order that I was flagging the charge for dispute and they informed me that pending charges have 10 days to post it. The item is no longer displayed as a pending charge and it did not post. I am attempting to resolve this pre-emptively because your company failed to contact me or acknowledge my cancellation, even after I notified you three times. I will most certainly dispute the charges should they appear on my credit card statement. The credit card company already has it on record that I flagged the charge for dispute and the log of my chat session with them explaining how I canceled the order but your company refused to acknowledge it.I will stick your return label on the package should it arrive at my home (which is far more than you deserve), but I accept zero liability or responsibility for this package that I canceled and that you never should have shipped. This whole nonsense of "when you receive it back", you will credit my account is utter garbage and unacceptable. I am in no way responsible for this charge and your company had no right to send me a canceled order in the first place. I could care less if you recieve it back or no. I am not liable for your mistakes. 
Regards,
[redacted]

Good day Ms. [redacted],We are sorry to hear that you are having a negative experience with your product. Unfortunately, we will have to ask that you contact the manufacturer for additional assistance regarding the product in question. Please reference your owners guide for detailed information regarding...

your warranty and servicing options. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,I called the number, I fully understand that it is a " 3rd party" offer. Maybe your company should reevaluate your third party's you do business with!
[redacted]

Mr. [redacted],We sincerely apologize for any delays in receiving your replacement extension wand. On 12/14/2015 we had received confirmation of the return of your original extension wand and as promised had cleared the hold on the new wand. The new replacement extension wand was shipped out to you on...

12/14/2015. [redacted] tracking number is [redacted] has reported this package was delivered on 12/16/2015. If you have not received this package please contact us directly for immediate assistance. We apologize for the delay and any inconvenience this may have caused you. Regards,SharkNinja Escalations Team[redacted]

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience with your Shark order.Upon further review of your file we can confirm that the missing dusting brush, mini motorized brush, under appliance wand and accessory bag have shipped out to you on 09/08/2017. [redacted] ground...

tracking number is [redacted]. Tracking confirms this was delivered to you on 9/12/2017.If you should have any questions or concerns please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, *
[redacted]

Ms. [redacted],We are very sorry to hear that you are dissatisfied with your Shark product and services. As discussed by phone today, we would like to offer you a new replacement NV650W. Stock has become available. Unfortunately, we can not guarantee that you will receive the vacuum in the Maroon color....

The second option was a refund via check for the original purchase providing the Koh'ls sales receipt is submitted to me via email. In the meantime, please keep an eye out for an email from [redacted] with your prepaid return label for return of your Shark Powered Lift Away Vacuum.Should you have any questions please do not hesitate to contact me directly by phone or email.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Revdex.com: they have not offered anything that is nearly close to acceptable considering they straight out lied to me numerous times have lied to other people as well in addition they've blocked me on social media so I'm not sure how I'm supposed to communicate with them there and when I do call and leave a message nobody returns my call so I'm not sure exactly what I'm supposed to do to speak with them in addition I had asked to speak with somebody above just a customer service representative and they told me that was not possible I will not accept anything less than what I've asked for considering they have lied they fraudulently took my money by fraudulently telling me that something else was true when in fact it was not they have refused to pull the call which I told them existed and what date I placed it and they have done nothing of that sort to prove that they in fact did lie they need to be held responsible for their actions
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have asked for a refund for the money that I used to purchase the product, but instead, I was finally sent a replacement item 2 entire months later. I do not feel that this completely solves the problem because it does not excuse the fact that your company provided horrible customer service for an entire two months. I hope that no other consumer purchases your products so that they don't have to deal with the terrible customer service that you provide. 
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you are dissatisfied with the information provided. In order for us to better assist you with your Shark Cordless Vacuum we will as you to return the vacuum to us for repair or replacement under your warranty terms. If you should have any questions or concerns...

regarding this process please do not hesitate to contact us directly. Regards,SharkNinja Escalations Team[redacted]

Mr. [redacted],We are sorry to hear you have had this experience with your Shark purchase. As discussed today by phone, our records indicate that you were refunded for the order on 01/09/2015 in the amount of $209.74. This refund was processed directly to your [redacted] ending in [redacted]. You should be...

able to confirm this with your credit card company.Should you have any questions or concerns regarding this matter please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted] x.[redacted]

Good Day Ms. [redacted], We are sorry to hear that you have had this experience with your Shark Vacuum as customer experience is our highest priority. We, at SharkNinja are proud to offer consumers best in class warranties on their SharkNinja products. Your Shark Cordless Vacuum, purchased on or around...

12/25/16, comes with a 1 year limited warranty. We have attached a copy of the warranty for your records. Under standard warranty practice, in the event a SharkNinja can not ship your model vacuum in a timely fashion we reserve the right to replace your vacuum with one of equal or greater value. If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directly.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience with your Ninja Coffee Bar as customer experience is our highest priority.We will be reaching out to you by phone in the next 1-2 business days to offer you options for resolving your matter.  We look forward to...

working with you. Best Regards,[redacted] on behalf ofSharkNinja Escalations team

Mr. [redacted],We sincerely apologize for the delay in receiving your replacement vacuum. I can confirm that the order was placed for you. You will receive an email with your tracking number today.Please allow 3-5 business days to receive the vacuum to your address. If you do not receive the vacuum...

please feel free to contact me directly for immediate assistance. We apologize for the delay and any inconvenience this may have caused you.Regards,[redacted]Euro-Pro Escalations Team###-###-####

I never received any emails regarding status, however, each time I have phoned the merchant within the timeframe of approximately one year, they have told me the part is on back order and I will receive it in 4-6 weeks.  As a federal government auditor of ~10 years, I can pretty much assure you I will not be receiving the part.  It should not take one year to receive a part like this.

Good Day Ms. [redacted],We are sorry to hear that you remain dissatisfied with our offer to resolve this matter for you.While we did not agree with your claim that this vacuum was falsely advertised we did, however, offer to refund you for your purchase as a one time exception and gesture of good will. If you are no longer interested in this option, please let us know. That said, if you are interested in moving forward with your request to have the product refunded, please email the valid sales receipt so that we may process this request for you.If you have any questions regarding next steps, please feel free to reach out to us directly. Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:Thank you for helping to resolve this situation. I do not have mind paying for the blender in another secure form of payment and am still willing to if they want to set something up like that. I am, however, glad at their generosity and desire to build costumer goodwill by saying that they will let me have it free of charge. I truly feel badly that they did not get their payment for the blender. If they want me to have it as a complimentary blender, as they stated, and not accept another form of payment, than that works for me I guess. I am truly thankful to Shark Ninja for their generosity!
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The solution they provided is exactly as I stated in the problem. Initially, they told me that they will ship the replacement first and then I ship the vacuum which they changed later on after making me wait for 15 days. So, in their resolution they've not changed anything and repeated the same thing again without even giving the reason why did they change the process after 15 days.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy  or resolve my issues and/or concerns in reference to  complaint # [redacted].  I HaAs As I Said Previously ,  I Have Already Given SHark Ninja Enough Of My Money .  I Do Not Feel I Should HAve To pay Anything To HavE New Parts shipped To Me.   I Have The Original Owners Manual And I Know What It Says. BUt I Will Not Be Spending Any With THis Company .  Any Good Company Would Ship New Unfaulty Parts Free Of Charge To Keep CustomerS Satisfied. Especially WHen The Original Product Didnt Even LAst For Half Of The Warranty Time. 
Regards,
[redacted]

Mr. [redacted],We are sorry to hear you have had this experience with your replacement vacuum. We are working diligently on getting your replacement out to you as quickly as possible. SharkNinja reserves the right to replace the unit with one of equal or greater value in an effort to ship a vacuum to...

you quickly. Should you have any further questions or concerns please do not hesitate to contact us directly. Regards,SharkNinja Escalations Team