SharkNinja

Mrs. [redacted],We are very sorry to hear that you have had this experience with your Shark Powered Lift-Away vacuum as customer experience is extremely important to us. We tried to reach you by phone on several occasions but unfortunately could not get through. We were hoping to speak with you...

regarding the experience. We would like to offer further assistance. Please feel free to reach out to me by phone at your earliest convenience. I am available Monday-Friday, 9am-5pm EST. Please note that I am out of the office on 09/02/2016, returning to the office on 09/06/2016. Your reference number is [redacted]. Regards,[redacted] on behalf ofSharkNinja Escalations Team###-###-#### Ext. [redacted]

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience as customer experience is extremely important to us.Unfortunately, we had experienced an unexpected issue with our [redacted] account and were unable to acquire your payment initially. In an effort to resolve this matter...

for you, we have decided to waive the balance of your order. ($36.11) Please enjoy your complementary glass carafe.We sincerely hope that this resolves the matter to your satisfaction. If we can be of further assistance please do not hesitate to let us know. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms.[redacted],We understand your frustration and we do apologize for any inconvenience this delay may have caused you. Our records show that you spoke with a member of our escalations team on 03/10 regarding the refund check. We have confirmed for you that the check (#[redacted]) had been mailed out on 03/05 and should arrive very shortly. Should you have any further questions please do not hesitate to reach out to us directly.Regards,[redacted]Euro-Pro Escalations Team###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am sick to death of receiving crap vacuums, this is the 3rd time, the 4th vacuum. This one has now caused physical damage to my wife, the last one literally blew up and you didn't even bother to ask if anybody was hurt and if there was any damage to my wood floors. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I thank you for the resolution of this item. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I never agreed to accept third party offers NEVER! Matter of fact I told the sales agent I made the purchase through that I don't want and don't accept any offers I just want the vacuum and that's it. So to suggest that maybe I agreed to third party offers is obviously your companies way of avoiding this problem and getting this complaint closed. There is only one way to get this complaint closed and that's to admit you sold my information without my permission and to correct the problem.
Regards,
[redacted]

Ms. [redacted],We had attempted to reach you to review additional options for resolve. We left a detailed voicemail message with our direct contact details. Please contact us directly at your earliest convenience. We look forward to working towards a resolve.  Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

As you can see it shark did not even read my complaint and my reply as their answer back is a clone of their old answer. They just repeat themselves with out trying to resolve anything.    Shark I find you being a very unreasonable company. The owner is on TV saying how great your company is and how great he is. Which he is misquoting the company, as I do not find your company great at all. Since I have been dealing with the company all I have been getting as you know is aggravation. The owner should know what you are doing to the customers. The owner would not like to find out what you are doing to good customers. You are ruining the shark name. You have everything you need to resolve this case in your hands. I gave the damage report with out hesitation so we can get this matter resolved. I see you want to keep playing games to resolve this problem, so if you do not resolve this problem to my satisfaction. I will have to go to small claims court as I see this is the only way to get this resolved. I will send the civil complaint summons to the store I purchased it from and they would be more than kind to give it to you with no problem. As your company still refuses to give me the address and continue to be obstinate. I feel very bad that we could not resolve this problem together. As I told you in the beginning your customer relations department is very unreasonable when I asked you for your phone number all they do is keep playing games. The easiest way to resolve this matter is in the civil court and let the judge hear our case. I remain an unsatisfied customer of yours.      Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Good Day Ms. [redacted],We are very sorry to hear that you are dissatisfied with your experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file, we can confirm that a replacement floor nozzle was shipped out to you on 12/13/2016, in an attempt to...

resolve this matter for you. The [redacted] tracking number is [redacted]. Your replacement floor nozzle should arrive by end of business day on 12/23/2016.In the event this replacement floor nozzle does not resolve this matter to your satisfaction we will ask that you reach out to us directly. We would be happy to make arrangements for your vacuum to be returned to SharkNinja for replacement. We can be reached at [redacted]1-###-###-####, Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm Est.Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],Our sincerest apologies for the previous typo in your name. We are doing our best to resolve the matter to your satisfaction. A member of our escalation team had reached out to you by phone on 2/14/18 and a voicemail message was left for you. Unfortunately, our call has not been returned. We will make another attempt to reach you this afternoon at the phone number provided. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience with your Ninja Coffee Bar as customer experience is extremely important to us here at SharkNinja.Our records show that a member of our escalations team reached out to you by phone on Thursday, June 1st and offered you...

additional assistance. We sincerely hope that this matter has been resolved to your satisfaction.If we can be of further assistance, please do not hesitate to contact us directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mr. [redacted],We are sorry to hear that you have had this experience with your order as customer experience is extremely important to us. We left you a voice mail message today asking that you contact SharkNinja directly. We would like to resolve this matter for you immediately. We can process the...

payment of the balance owed to the new credit card, less the 20% discount you were originally offered and have you removed from collections. Please contact us Monday-Friday, 9am-5pm EST. We look forward to hearing from you. Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Ms. [redacted],We are sorry to hear that you are dissatisfied with your experience as customer experience is important to us here at SharkNinja. Should you change your mind and wish to contact us please do not hesitate to call us directly at 1-[redacted]. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Once again, there is no realistic reason I cannot purchase this item online, the excuse that it's a security issue is bogus, I do thousands of dollars a year online with a multitude of businesses and this is the only company I've ever had a problem with. 
Regards,
[redacted]

Ms. [redacted],We are sorry to hear that you are dissatisfied with your Shark Rotator Powered Lift Away Vacuum order. We have attached the order details and [redacted] shipping information for your records. The order was placed via our website on 08/10/2015 and shipped that same day. It was delivered to...

the desired address on 08/13/2015, just three days later. Our records do not indicate that a back order notification was emailed. If you have changed your mind and wish to return the order for a refund less the shipping charge please call us at [redacted] to make the necessary arrangements. Regards,SharkNinja Escalations Team

Ms. [redacted],As explained previously, until the balance owing is paid in full your account is on a hold. We can not process a return for refund until the hold is lifted. Unfortunately, the only way to lift the hold is to bay the balance owed. Once paid we can send you a [redacted] return label for return of your order. Once the order is received back we will refund you.If you should have any questions please do not hesitate to contact us directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Good Day Mr. [redacted],We are sorry to hear that you are experiencing difficulty placing an order on our website as customer experience is important to us here at SharkNinja.We have been unable to locate you in our database. Perhaps, you attempted to place the order using a different name or phone...

number? If your order was canceled it is usually a preventative measure for our mutual protection.For additional assistance regarding your order please do not hesitate to contact us directly at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
I received phone calls back however they did not leave ext.  I had to go through the customer service and explain this situation I was told I would get a call back.  I could not call back in a speak with the supervisor directly I had to start the process over.  However the first 3 times I called in no one called me back or left a message.
I purchased my vacuum in April 2014.  The button on the vacuum for the brush does not work - not the brush.  I am not sure why the whole vacuum needs to be replaced and the body cannot be sent.
When I purchased the vacuum at their 1.800  number I was told I would have the 5 year VIP warranty.  Now because the whole vacuum has to be replaced after 5 months of use even though I have had the vacuum for 7  months - 2 months not being able to use the vacuum due to the back order of the brush that I did not need and it did not work, the 5 year warranty is going away. I now have a 2 year warranty  - if anything else goes wrong I can return the vacuum at my expense get it repaired.
Because I have not had the vacuum a year - why would the warranty go away after only a few months.  Why would they need to replace the whole vacuum and not just the body that is not working.  I have only had the vacuum working for 5 months. 
?
Regards,
[redacted]

Good day Ms. [redacted],We are sorry to hear that you are having a negative experience with your Shark Ion Flex Duo Clean Vacuum as customer experience is our highest priority.We will reach out to you by phone to investigate the concerns you are having with your vacuum and offer additional...

assistance. In the event we can not resolve the matter over the phone by troubleshooting the issue we will offer a warranty option. Please note, shipping is a third party charge and is non refundable.We look forward to working with you to come to a resolve in this matter. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you were caught off guard by our emails. I have tried to reach you by phone to review the order details with you. I left you a detailed voice mail message with my contact details. Please find attached your order details and payment schedule for your Ninja Mega...

Kitchen System purchased by calling our infomercial on 07/21/2014 . Our records indicate that your final payment which was due on  October20th 2014 had declined ([redacted]). We had sent an email on 3 separate occasions asking that you contact us to resolve the issue. Often times it is just a matter of the credit card expiring and the consumer forgets to notify us that they were issued a new card. When we had not received a response for 30 days the file was sent to our collection group. Please contact Euro-Pro Operating LLC at [redacted] to make appropriate payment arrangements. Hours of operations are Monday through Friday from 9:00 AM to 8:00 PM ET. Should you have any questions please do not hesitate to contact me directly.Regards,[redacted]Euro-Pro Escalations Team[redacted].