SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Good MorningI recieved an e mail from the company via Revdex.com and I am not satisfied, I don’t want to go through calling them again and being put on hold for excessively long waits, to be told I willhave to pay a shipping and handling fee, the help line is a dead end. the company already has my address and in order for this to be resolved in my opinionis for them to send the enclosures in the mail to my home not my email addressfree of charge because they were omitted from the packagethat is a “resolved” situationnot telling me to use the general intake line for customer service they are a joke on that arena.please don’t consider this a closed case
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
OMG please stop lying!  I have a "LIFETIME WARRANTY" on my vacuum, how dare you say you are doing this by the kindness of your heart!  Regards,
[redacted]

Revdex.com:
TThey were to call 2 days ago and never did. I still have no vacuum, do I need an attorney?
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Mrs. [redacted],Upon further review, our records indicate that the order has been cancelled because the quantity limit of 5 has been exceeded.  Please feel free to reorder with a maximum quantity of 5 per item, per customer. We sincerely apologize for any inconvenience this may have caused....

Should you have any questions or concerns please do not hesitate to contact us.Regards,SharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This matter will not be resolved until I have confirmation that my name is no longer associated with the Steam Mop purchase made by someone in New York State.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Your offer to replace what's already been replaced unsuccessfully and charging your customer is not acceptable.  There is a flaw in your product and replacing it with another flawed product is not fixing the problem.  Please provide alternative options.
Regards,
[redacted]

The reason I am rejecting this message at this time is that the item has been returned tracking# [redacted].  You have been in receipt of this item for 5 business days now and I have not received full credit as suggested by this company.  I am awaiting a credit of Trans Date   Post Date    Type   Description   Amount    11/05/2014  11/05/2014     [redacted]    [redacted]  11/03/2014  11/05/2014     [redacted]    [redacted]So until these is done I am not withdrawing my complaint of this business.
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Nope- I don't have any questions. I've already contacted [redacted] and nobody has owned the situation or offered to help me past "We're sorry your unsatisfied. Pay to ship us your vacuum. If it's our fault, please wait 6-8 weeks for a replacement." Hence, the reason for my contacting the Revdex.com. I've gotten nowhere with your internal channels.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I want the responses via email on this site.  This way it is public and everyone can see the ridiculous requirements you have for a person.  I also cannot find a licensed contractor who will come to my home FOR FREE to give an estimate on a job that has already been done by me, so this is another nonsense requirement on the part of this company.
Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I spoke with a supervisor by the name of [redacted] on 2/9/15. I was given the same two options. Wait 4-6 weeks for back ordered part, which it has already been 3 weeks, and still no date available as to when part will become available. I was also told to ship product for repair, at my expense. I don't believe this is fair. My initial purchase occurred 7/2013 and this is already the SECOND unit I have been through since then. I spent $260.00 on this product. It's not like it was a $50.00 item. I don't feel I should have to spend any additional money on it. I informed [redacted] what two alternatives I had, which would alleviate this problem. First, ship the product to them in exchange for full refund. I was informed that they don't offer refunds. Only the retail location I purchased it from could offer me one and seeing that it was beyond 90 days they would not offer me one. The second alternative would be to mail me a new unit in exchange for the defective unit. I was informed that they are unable to do such a thing. I don't understand that because they did it for me with my first defective unit. The phone call with [redacted] ended up with no resolution, rather her hanging up on me. I have never experienced such poor customer service and surely will never buy nor recommend anyone else buying any of your products. purchase nor refer anyone from purchasing any of your products in the future.
Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . The first time the order was cancelled was due to a customer service representative messing up. The second time the it was cancelled was [redacted] to a "glitch" in the Shark system. Now After all the issue I have had I am now being told I cannot use the [redacted] service that is offered on the Shark website. So this would mean I would not get the benefits using they [redacted] service and would also have to pay more due to using a credit card and not the [redacted] system.  The complete mess up and disregard for the issues at hand to again to tell to order again is absurd. Regards,[redacted]

Good Day Mr. [redacted],We are very sorry to hear that your family has had this experience with your Ninja Coffee Bar as customer experience is our highest priority.Upon further review of your file we can confirm that as discussed via telephone on Thursday, December 28th 2017, our warehouses, are in fact,...

closed for inventory count and will not resume shipping prior to Monday, January 8th 2018. Your order is sitting in priority sequence and will ship as soon as possible.If you should have any questions please do not hesitate to contact us directly. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

We are sorry to hear that you have had this experience with your Shark order. I have left you a detailed voice mail message asking that you please call me directly for further resolve. I look forward to working with you to resolve this matter.

Mr [redacted],Unfortunately, once an order is flagged and canceled as a preventative measure, it can not be placed again via SharkNinja directly. While we can not share the details in an effort to maintain the security of both parties, we can share that this order was not flagged because of a minor typo. Please feel free to make your purchase via your local retailer. We appreciate your understanding and look forward to serving you in the future. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Good Day Ms. [redacted], We are sorry to hear that you are dissatisfied with your order as customer experience is extremely important to us at SharkNinja. Upon further review of your file we noticed that you spoke with a customer service representative on 12/03/2016. In an effort to resolve the matter...

for you the representative offered to ship you the missing parts and accessories at no additional charge. See attached.The parts shipped on 12/05/2016 and are expected to be delivered by end of day on 12/09/2016. The tracking number is [redacted]. In addition to this, the customer service representative offered to discount your order in the amount of $75.61. This was amount was deducted from your last two payments. See attached. We sincerely hope that this resolves the matter for you. Should you require additional assistance please do not hesitate to contact us directly at [redacted]                    Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Mrs. [redacted],We are sorry to hear that you have had this experience with your Auto-IQ Nutri Ninja Blender purchase. I have attached your order confirmation for your review. While we do not physically send anything out in the box with respects to the lifetime warranty, it is included in the breakdown...

of the order. You do in fact have the lifetime warranty with this purchase. If you would prefer to have something in writing, in addition to the order confirmation I would be happy to send you an email personally which will confirm that you have the lifetime warranty on your Auto-IQ Nutri Ninja Blender. Please confirm that the Nutri Ninja Cookbook was received in the box. If it was not, I will be happy to send it out to you right away.Should you have any questions or need additional information please let me know. Regards,[redacted]SharkNinja Escalations Team[redacted]