SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I do not accept the business response. The business falsely advertised their product. I contacted the business about the product to confirm it's functionality and ability before using it. Shark confirmed that product does in fact clean the carpet. On September 7th I spoke to [redacted] in the consumer escalation department who agreed to refund me for purchase due to the fact the company false advertisement. Refund supposedly refunded once receipt it emailed. Shark response to Revdex.com contradict agreement and conversation with [redacted] on September 7th 2017.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
I rechecked the billing address and is the same that I have been using it for more than 10 years.  Looks like SHARKNINJA is lying by saying that the billing address did not match.First by rejecting my purchase and putting me on an unwelcoming and banning me from future purchase like a criminal.  And now they are responding by telling a big LIE that my billing address did not match?The credit card payment would it stop me if the billing address was not correct!!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I do not have email. I have never received any written response from Shark. I have called them and I am told they will call me within 2 and 4 hours and they never do !!  They will not take a check or money order to process my refund. Even though I paid for it by check. But it was purchased from a [redacted] catalogue ( The original complaint !) I will never even buy a shark product, repairs are almost non existent.

Good Day Ms. [redacted], Your Ninja Coffee Bar, purchased on or around 04/01/2017, comes with a 1 year limited warranty. We had attached a copy of the owners manual for your records. In the event SharkNinja can not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to you. We simply ask that you pay $19.95 plus tax for return shipping. This is a third party charge. SharkNinja is offering to cover the replacement cost. If you should have any questions or concerns regarding your options, please do not hesitate to contact us directly. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
This information, about the check being issued has been provided to me over the phone for more then 90 days after the parts were returned. I still don't have a check and my money. Today is the 10th of March. There is no check in my mail. How long does the mail travel around the US? 2-3 days if mailed on time? It is waist of time for me to remember every month t o follow up with t he business about the refund and it is frustrating to hear the same story about the check bing mailed. Attached is the receipt with the dates I called and information received. I need my refund in full of $39.00 with the compensation for the lost time working on receiving the money back.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you for fixing the link, it happens and I understand that technology is not perfect. Thank you for going the extra mile and waving the cost of the item. Please next time ensure that the staff provide customers with a explanation of what went wrong instead of just demanding payment. This was the first interaction with your company and did not come over in a vey professional way. 
Regards,
[redacted]

Ms. [redacted],We sincerely apologize for any delays in our initial contact. Please return our calls at your earliest convenience as we look forward to working with you to come to an immediate resolve. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]  [redacted]

Ms. [redacted],We are sorry to hear that you have had this experience with your Shark Cordless Hand Vac. Given the symptom you had described (not holding a charge) we had sent out a battery and charging adapter at no charge in an effort to resolve the issue. When this didn't resolve the issue the only...

thing left to do was to take the hand vac in for repair or replacement under your warranty terms. Shipping is not covered under your warranty. In an effort to resolve this matter I have made a one time exception and have placed the order to have the SV780 Shark Cordless Hand Vac replaced for you. Please allow 3-5 business days to receive the new unit.Should you have any questions or concerns going forward please contact us directly at 1-800-[redacted].Regards,SharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you had experianced a delay in receiving your return bag and we would like to sincerely appologize for any inconvience this may have caused you. Should you have any questions or concerns related to the vaulintary recall process, please do not hesitate to contact one of our dedicated agents standing by to assist you in this process. Please call ###-###-#### or send us an email to [redacted]Regards,Euro-pro Escalations Team

Mr. [redacted],We sincerely apologize for any delay in our response to your email attempts. We are sorry to hear that you are have trouble with your Shark vacuum. Often times these things can be resolved over the phone. For immediate assistance please contact us directly at [redacted]. Our agents...

are standing by ready to assist you.Again, we apologize for the experience you had in trying to reach us and we look forward to resolving the matter for you. Regards,SharkNinja Escalations Team

Under standard warranty practice, in the event a SharkNinja customer care representative cannot resolve the matter over the phone we will ask the consumer to return the product in question, prepaid for repair or replacement. If the product is found to be defective in material or workmanship, SharkNinja will repair or replace the product free of charge. Proof of purchase is required and a fee of $19.95 will apply to cover the cost of return freight. If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact me directly.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Ms. [redacted],Once again, We are sorry you are dissatisfied with the warranty repair process. In order for us to better assist you with your Shark Cordless Vacuum we will ask you to return the vacuum to us for repair or replacement under your warranty terms. If you should have any questions or concerns regarding this process please do not hesitate to contact us directly for further assistance.Regards,SharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. 
Your company is a joke. You can see through my extensive notes in my file that for one, I was not offered a replacement I demanded my refund but was told I can only get replacement. Secondly you can see that the replacement was alreadyreceived and not one thing was mentioned about disliking it. I am dissatisfied in your company and all the customer service or lack of I received. I had to complain to get my shipping waived for me as well. I should not have had to endure such headaches for the fact your customer services representatives could not give straight, direct or honest information. Please note I am fully aware of all the time frames on which I called, complained and received information and emails from your company. Your timing of responding to this is obvious you have failed to provide accurate information!
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.   We were billed in US  $320.59 which converted to $410.58 [redacted].  Your ad said the item was in [redacted] funds, so all we want is to pay the $320.59 [redacted].  ( The advertisement  said 4 payments @49.95 + S&H  CAD + applicable taxes.)  We also purchased an attachment kit for $69.95.  We were told if we paid in one lump sum we would get the priority shipping at no charge.   When we realized we were charged for the priority shipping, we called and questioned the charge and the international charge.  That was corrected changing the charge from $360.55 to $320.59.  At that time we were unaware this was going to be charged in US funds.  When we saw the charge to our credit bill account, we called again, and have called several times.   You people don't seem to understand.  Our complaint is that the advertisement clearly stated CAD and we were charged in US Funds.  One of your supervisors, [redacted], agreed that this should have been in CDN funds and advised that we would be credited the difference.   If you cannot correct this so that we are paying the $320.59 [redacted], please send us the return information so that we can return the item.  We will expect a full refund including shipping in both directions, if this is the action we must take.  THIS IS CLEARLY FALSE ADVERTISING!!! Regards,
[redacted]

We are sorry to hear that you were unable to reach us. We will be sure to try you again by phone within 1-2 business days.  Regards,[redacted] on Behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Mr. [redacted],We are sorry to hear that you have experienced a delay with your order. Our records indicate the the original order shipped on 02/15/2016 but we understand that it had never been delivered. On 02/23/2016 we arranged to reship the order for you with priority processing. The order shipped...

same day and is due to arrive to you by end of day today. The [redacted] tracking number is [redacted]. Should you have any questions or require additional assistance please do not hesitate to contact SharkNinja directly. Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mrs. [redacted],We are sorry to hear that you are having this experience with your Shark vacuums. We currently do not show any record of you contacting Shark directly regarding this. Please contact us by phone so that we can walk you through the necessary troubleshooting steps to locate the reason...

behind your loss of suction. In the event the troubleshooting does not work over the phone we will be happy to have you send in your vacuum(s) for repair under your warranty terms. I have attached the warranty terms located in your owner's guide for your records. Please contact us at [redacted]. We are here to help.Regards,SharkNinja Escalations Team[redacted]