Sheridan Labs

Complaint: [redacted] I am rejecting this response because:Product has been returned Advertising is misleading there is no mention in any of the literature there will be additional charges forthcoming as I have reviewed the literatureAdvertising does not provide full disclosure There is no mention the cost was an introductory price with an additional fee to be charged if the product was not returned The product has been returnedI do not agree with your contention I should be charged a restocking fee I paid the cost of the return shipping I want the remaining cost refunded.I am requesting the remaining $for each product be refunded to me which equals a total of $be refunded to me Sincerely, [redacted]

Dear Lucinda: Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We note that you have not expressed any concern with our Equinox DaynNight Serum and Revital Anti-Aging Cream We stand by the quality of our products and take pride in them and in our proprietary formulas As a measure of our good faith, we invite you to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in your possession for your own personal use In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement We are confident in our products and believe that you will continue to enjoy using such The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee We have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging Cream As set forth above, you are free to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already have in your possession We are also authorized to provide you with a refund in the amount of $ [redacted] This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Stacy L***

Dear [redacted] : Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We note that you have not expressed any concern with our Revital Anti-Aging Cream We stand by the quality of our products and take pride in them and in our proprietary formulas As a measure of our good faith, we invite you to retain the Revital Anti-Aging Cream currently in your possession for your own personal use In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement We are confident in our products and believe that you will continue to enjoy using such The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Revital Anti-Aging Cream and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Revital Anti-Aging Cream to facilitate your continued access to and use of Revital Anti-Aging Cream We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee We have cancelled your subscription and you will no longer receive additional shipments of Revital Anti-Aging Cream As set forth above, you are free to keep the Revital Anti-Aging Cream that you already have in your possession We are also authorized to provide you with a refund in the amount of $ This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the response says "Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you." No form was attached Sincerely, [redacted]

Dear [redacted] : Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We note that you have not expressed any concern with our Equinox DaynNight Serum and Revital Anti-Aging Cream We stand by the quality of our products and take pride in them and in our proprietary formulas As a measure of our good faith, we invite you to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in your possession for your own personal use In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement We are confident in our products and believe that you will continue to enjoy using such The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee We have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging Cream As set forth above, you are free to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already have in your possession We are also authorized to provide you with a refund in the amount of $ [redacted] (of which $ [redacted] was previously refunded to you on 12/17/15) This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

Dear ***,We have cancelled your subscription We are authorized to provide you with a refund in the amount of $ [redacted] This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

Complaint: [redacted] I am rejecting this response because: They do not mention the refund of $7.90, which they charged my account.....$plus $for s&h for products I DID NOT orderI had agreed to the $for an EYE product, which I NEVER rec'dI am very happy that they have cancelled the membership I NEVER agreed toThese products may very well be good; however, their business practices are very unethical and fraudulent.Sincerely,* [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This will resolve all my issues.I have checked the message over and cannot seem to find the form or attachment that is spoken of that I need to fill out Please clarify this process for me.Other than that, thank you for all the timely response to this matter.Sincerely, [redacted] * [redacted]

Dear [redacted] ,We have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging Cream We are authorized to provide you with a refund in the amount of $ [redacted] (of which $ [redacted] was previously refunded to you on 2/03/16) This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

Complaint: [redacted] I am rejecting this response because: Maybe the company name is different I spoke to someone at the number: 877-880- Thank you for your help.Sincerely, [redacted]

Dear [redacted] : Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We note that you have not expressed any concern with our Brio Day and Night Serum and Allegro Anti-Aging Cream We stand by the quality of our products and take pride in them and in our proprietary formulas As a measure of our good faith, we invite you to retain the Brio Day and Night Serum and Allegro Anti-Aging Cream currently in your possession for your own personal use In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement We are confident in our products and believe that you will continue to enjoy using such The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum and Allegro Anti-Aging Cream and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum and Allegro Anti-Aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee We have cancelled your subscription and you will no longer receive additional shipments of Brio Day and Night Serum and Allegro Anti-Aging Cream As set forth above, you are free to keep the Brio Day and Night Serum and Allegro Anti-Aging Cream that you already have in your possession We are also authorized to provide you with a refund in the amount of $ This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

[redacted] ,We are looking into your matter and working with Collect Pros to have you removed from their collections listWe will keep you updated.Thank you.Customer Service Representative

Dear ***, We have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging Cream We are authorized to provide you with a refund in the amount of $(of which $was previously refunded to you on January 25, 2016) This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

Dear ***: Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We note that you have not expressed any concern with our Equinox DaynNight Serum and Revital Anti-Aging Cream We stand by the quality of our products and take pride in them and in our proprietary formulas As a measure of our good faith, we invite you to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in your possession for your own personal use In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement We are confident in our products and believe that you will continue to enjoy using such The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee We have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging Cream As set forth above, you are free to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already have in your possession We are also authorized to provide you with a refund in the amount of $ [redacted] (of which $ was previously refunded to you) This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Shantel N***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear ***: Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We note that you have not expressed any concern with our Equinox DaynNight Serum and Revital Anti-Aging Cream We stand by the quality of our products and take pride in them and in our proprietary formulas As a measure of our good faith, we invite you to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in your possession for your own personal use In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement We are confident in our products and believe that you will continue to enjoy using such The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee We have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging Cream As set forth above, you are free to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already have in your possession We are also authorized to provide you with a refund in the amount of $ [redacted] (of which $ [redacted] was previously refunded to you on 1/28/16) This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

Dear ***: Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We note that you have not expressed any concern with our Equinox DaynNight Serum and Revital Anti-Aging Cream We stand by the quality of our products and take pride in them and in our proprietary formulas As a measure of our good faith, we invite you to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in your possession for your own personal use In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement We are confident in our products and believe that you will continue to enjoy using such The Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee We have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging Cream As set forth above, you are free to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already have in your possession We are also authorized to provide you with a refund in the amount of $ [redacted] This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Cordially, Customer Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Mona U***