Sheridan Labs

Dear ***: Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We note that you have not expressed any concern with our Equinox DaynNight Serum.
We stand by the quality of our products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you to retain the Equinox DaynNight Serum currently in your possession for your own personal useIn waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement. We are confident in our products and believe that you will continue to enjoy using suchThe Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Equinox DaynNight Serum and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Equinox DaynNight Serum to facilitate your continued access to and use of Equinox DaynNight Serum. We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking FeeDear ***:Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We note that you have not expressed any concern with our Equinox DaynNight Serum. We stand by the quality of our products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you to retain the Equinox DaynNight Serum currently in your possession for your own personal useIn waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement. We are confident in our products and believe that you will continue to enjoy using such.The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Equinox DaynNight Serum and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Equinox DaynNight Serum to facilitate your continued access to and use of Equinox DaynNight Serum. We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking FeeWe have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum. As set forth above, you are free to keep the Equinox DaynNight Serum that you already have in your possession. We are also authorized to provide you with a refund in the amount of $186.00. This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. We have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum. As set forth above, you are free to keep the Equinox DaynNight Serum that you already have in your possession. We are also authorized to provide you with a refund in the amount of $396.00. This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached. Upon receipt, we will forward the refund to you. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureCordially, Customer Service Representative

Dear Wanda:
Thank you for bringing your concerns to our attention. We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience. We note that you have not
expressed any concern with our Equinox DaynNight
Serum and Revital Anti-Aging
Cream. We stand by the quality of our
products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use.
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement. We are confident in our products and believe
that you will continue to enjoy using such
The Terms and Conditions of our website explain the trial
offer and associated customer obligations.
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would
receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for days. If it was not right for you, you agreed to
cancel the product subscription within days.
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program. The subscription ensured that you would
receive an ongoing day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream.
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy.
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you. You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above.
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”). If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply. The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream. As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession. We are also
authorized to provide you with a refund in the amount of $192.00. This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative

Dear Mary ***,Our records show that a refund in the amount of $was approved on June 12, 2015. I will follow up with our accounting department to check on the status of the refund.Thank you for your patience.Customer Service Representative

Complaint: ***
I am rejecting this response because:
This letter is in reply to your response received on 1/4/2016.Dealing with your company has proved to be a customer's nightmare.It is obvious from your response that you do not know why I cancelled the "enrolment" to your products.After trying the products for days, the allergic skin reactions were becoming worse I called on the 11th day of my trial to inform your company, expecting (as your receipt and advertisement state) "a full refund, no questions asked" but instead had to deal with an absolute fiasco of lies The agony of dealing with your customer service has proved to me (and my suspicion is to many others as well) why company's like your's cannot be trusted and why customers should be very wary in making on-line purchases of your products Your company insisted I return the used products in order to get only a partial refund, which cost me even more time, money, and aggravation It took days out of my life (and the involvement of my credit card company) to finally receive confirmation of my cancellation, as your company failed to do so upon my initial and second request Needless to say, these "free" trial products (you really should not lie in putting "$0.00" next to the products on the receipt unless they truly are free, as this is extremely misleading, if not downright deceiving advertising) cost me a lot more than the small refund you offer in your "Release" letter I will not be releasing your company of the responsibility of the deception you have created, eroding the good faith of online consumers such as myself I do expect that you will take responsibility, make some changes, and refund me the true value of my costs and not waste any more of my time
Sincerely,
**

Dear ***: Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We note that you have not expressed any concern with our Brio Day and Night Serum and
Allegro Anti-Aging Cream. We stand by the quality of our products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you to retain the Brio Day and Night Serum and Allegro Anti-Aging Cream currently in your possession for your own personal use. In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement. We are confident in our products and believe that you will continue to enjoy using suchThe Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum and Allegro Anti-Aging Cream and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum and Allegro Anti-Aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream. We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking FeeWe have cancelled your subscription and you will no longer receive additional shipments of Brio Day and Night Serum and Allegro Anti-Aging Cream. As set forth above, you are free to keep the Brio Day and Night Serum and Allegro Anti-Aging Cream that you already have in your possession. We are also authorized to provide you with a refund in the amount of $($was previously refunded to you on 9/6/16). This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached. Upon receipt, we will forward the refund to you. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureCordially, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Janice:
Thank you for bringing your concerns to our attention. We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience. We note that you have not
expressed any concern with our Equinox DaynNight
Serum and Revital Anti-Aging
Cream. We stand by the quality of our
products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use.
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement. We are confident in our products and believe
that you will continue to enjoy using such
The Terms and Conditions of our website explain the trial
offer and associated customer obligations.
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would
receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for days. If it was not right for you, you agreed to
cancel the product subscription within days.
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program. The subscription ensured that you would
receive an ongoing day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream.
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy.
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you. You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above.
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”). If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply. The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream. As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession. We are also
authorized to provide you with a refund in the amount of $138.00. This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative

Dear ***:Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We note that you have not expressed any concern with our RVTL Anti-Aging Cream.
We stand by the quality of our products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you to retain the RVTL Anti-Aging Cream currently in your possession for your own personal use. In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement. We are confident in our products and believe that you will continue to enjoy using such.The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of RVTL Anti-Aging Cream and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of RVTL Anti-Aging Cream to facilitate your continued access to and use of RVTL Anti-Aging Cream. We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking FeeWe have cancelled your subscription and you will no longer receive additional shipments of RVTL Anti-Aging Cream. As set forth above, you are free to keep the RVTL Anti-Aging Cream that you already have in your possession. We are also authorized to provide you with a refund in the amount of $103.00. This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached. Upon receipt, we will forward the refund to you. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Cordially,Customer Service Representative

Dear [redacted]: Thank you for bringing your concerns to our attention.  We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.  We stand by the quality of our products and take pride in them and in our proprietary...

formulas.  The Terms and Conditions of our website explain the trial offer and associated customer obligations.  Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would receive a 30 day supply of Allegro Anti-aging and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to cancel the product subscription within 14 days.  We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would receive an ongoing 30 day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging.  We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.  The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.  You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.  All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).  If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.  The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee. We have cancelled your subscription and you will no longer receive additional shipments of Allegro Anti-aging.  We are authorized to provide you with a refund in the amount of $177.00.  This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have.  Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached.  Upon receipt, we will forward the refund to you.  We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Cordially, Customer Service Representative

Dear [redacted]:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Equinox DaynNight...

Serum and Revital Anti-Aging
Cream.  We stand by the quality of our
products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use. 
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement.  We are confident in our products and believe
that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to
cancel the product subscription within 14 days. 
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would
receive an ongoing 30 day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream. 
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession.  We are also
authorized to provide you with a refund in the amount of $184.00.  This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Stacy L[redacted]

Dear [redacted],We will look into this and keep you updated.Thank you.Customer Service

Dear Jackie:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Equinox DaynNight...

Serum and Revital Anti-Aging
Cream.  We stand by the quality of our
products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use. 
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement.  We are confident in our products and believe
that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to
cancel the product subscription within 14 days. 
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would
receive an ongoing 30 day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream. 
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession.  We are also
authorized to provide you with a refund in the amount of $384.00.  This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have. 
 Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Complaint: [redacted]
I am rejecting this response because:Product has been returned.  Advertising is misleading there is no mention in any of the literature there will be additional charges forthcoming as I have reviewed the literature. Advertising does not provide full disclosure.  There is no mention the cost was an introductory price with an additional fee to be charged if the product was not returned.  The product has been returned. I do not agree with your contention I should be charged a restocking fee.  I paid the cost of the return shipping.  I want the remaining cost refunded.I am requesting the remaining $20 for each product be refunded to me which equals a total of $40 be refunded to me.
Sincerely,
[redacted]

Dear Pat,Your account was only charged for the trial product.  We have canceled all further shipments.Cordially,Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Sheridan Labs has been out of business since 2015.  This is likely intended for a different business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Pat B[redacted]

Dear [redacted]:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Equinox DaynNight...

Serum and Revital Anti-Aging
Cream.  We stand by the quality of our
products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use. 
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement.  We are confident in our products and believe
that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to
cancel the product subscription within 14 days. 
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would
receive an ongoing 30 day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream. 
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession.  We are also
authorized to provide you with a refund in the amount of $[redacted] (of which
$[redacted] was previously refunded to you on 1/28/16).  This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Dear Shantel,As we previously responded on May 18, 2015, since you did not order the product, you will need to contact your credit card company directly and report a fraudulent transaction on your account.  Your credit card company will work with you on this.Cordially,Customer Service...

Representative