Sheridan Labs

Dear [redacted],We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  We are authorized to provide you with a refund in the amount of $[redacted] (of which $[redacted]
was previously refunded to you on...

2/03/16). 
This amount exceeds the refund amount outlined in our Terms and
Conditions, but we are happy to offer it to you in order to settle and resolve
all claims and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Dear [redacted],Your order has been canceled.  You were only charged the shipping fees for the trial products.Thank you.Customer Service Representative

Complaint: [redacted]
I am rejecting this response because: Maybe the company name is different.  I spoke to someone at the number:  877-880-7729  Thank you for your help.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Equinox DaynNight...

Serum and Revital Anti-Aging
Cream.  We stand by the quality of our
products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use. 
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement.  We are confident in our products and believe
that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to
cancel the product subscription within 14 days. 
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would
receive an ongoing 30 day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream. 
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession.  We are also
authorized to provide you with a refund in the amount of $[redacted] (of which $[redacted]
was previously refunded to you).  This
amount exceeds the refund amount outlined in our Terms and Conditions, but we
are happy to offer it to you in order to settle and resolve all claims and
concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

I am the attorney for Sheridan Labs.  Sheridan Labs dissolved as an entity in late 2015 early 2016.  It has had not business operations since that time.  This complaint was directed at Sheridan Labs in error.

I acted for this business at its attorney during its dissolution in 2015.  It has not been in business since that time.  There are no employees and no one to pass this complaint to.  There will be no further response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Brio Day and Night...

Serum and Allegro Anti-Aging
Cream.  We stand by the quality of our
products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Brio Day and Night Serum and Allegro Anti-Aging Cream currently
in your possession for your own personal use. 
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement.  We are confident in our products and believe
that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Brio Day and Night Serum and Allegro Anti-Aging
Cream and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to
cancel the product subscription within 14 days. 
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would
receive an ongoing 30 day supply of Brio Day and Night Serum and Allegro
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream. 
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Brio Day and Night Serum and Allegro Anti-Aging
Cream.  As set forth above, you are free
to keep the Brio Day and Night Serum and Allegro Anti-Aging Cream that you already
have in your possession.  We are also
authorized to provide you with a refund in the amount of $99.00.  This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Dear Sheila:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Equinox DaynNight...

Serum and Revital Anti-Aging
Cream.  We stand by the quality of our
products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use. 
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement.  We are confident in our products and believe
that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to
cancel the product subscription within 14 days. 
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would
receive an ongoing 30 day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream. 
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession.  We are also
authorized to provide you with a refund in the amount of $192.00 (of which
$79.00 was refunded to you on August 7, 2015). 
This amount exceeds the refund amount outlined in our Terms and
Conditions, but we are happy to offer it to you in order to settle and resolve
all claims and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Dear Mona:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Equinox DaynNight...

Serum and Revital Anti-Aging
Cream.  We stand by the quality of our
products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use. 
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement.  We are confident in our products and believe
that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to
cancel the product subscription within 14 days. 
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would
receive an ongoing 30 day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream. 
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession.  We are also
authorized to provide you with a refund in the amount of $[redacted].  This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending receipt of refund. Thank you for your quick response to my complaint.
Sincerely,
Jackie S[redacted]

Dear [redacted],Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution to this matter and hope to minimize any inconvenience. We have cancelled your subscription and you will no longer receive additional shipments of Equinox...

DaynNight Serum and RVTL Anti-aging.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Customer Service Representative

Dear [redacted]: Thank you for bringing your concerns to our attention.  We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience.  We note that you have not expressed any concern with our Equinox DaynNight Serum and...

RVTL Anti-aging Cream.  We stand by the quality of our products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you to retain the Equinox DaynNight Serum and RVTL Anti-aging Cream currently in your possession for your own personal use.  In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement.  We are confident in our products and believe that you will continue to enjoy using such. The Terms and Conditions of our website explain the trial offer and associated customer obligations.  Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would receive a 30 day supply of Equinox DaynNight Serum and RVTL Anti-aging Cream and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to cancel the product subscription within 14 days.  We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would receive an ongoing 30 day supply of Equinox DaynNight Serum and RVTL Anti-aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream.  We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy.  The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you.  You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above.  All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”).  If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply.  The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee. We have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum and RVTL Anti-aging Cream.  As set forth above, you are free to keep the Equinox DaynNight Serum and RVTL Anti-aging Cream that you already have in your possession.  We are also authorized to provide you with a refund in the amount of $1337.04 ($72.10 was previously refunded to you on 8/31/16 and $204.94 was previously refunded to you on 9/9/16).  This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have.  Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached.  Upon receipt, we will forward the refund to you.  We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Cordially, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   However, the response says "Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached.  Upon receipt, we will forward the refund to you."  No form was attached.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],Your orders have been canceled.Please let us know if we can be of further assistance.Cordially,Customer Service Representative

Dear *.*. [redacted],We have cancelled your membership.  You will not be charged for anything else.  You are welcome to keep the trial products.Thank you.Customer Service Representative