Sheridan Labs

Dear Stacy,We have cancelled your account.Please let us know if you have any other concerns.Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mona U[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Shantel N[redacted]

Dear [redacted],Your account has been cancelled and no monies have been taken from your account.CordiallyCustomer Service Representative

Dear [redacted],According to our records, we show that Equinox DaynNight
Serum and Revital Anti-Aging Cream were ordered on October 8, 2015 by [redacted].  One credit card ending in [redacted] was charged two separate shipping fees of $4.95 for these products.  On approximately October 22, 2015,...

a shipment of Equinox DaynNight Serum was sent to you and your credit card ending in [redacted] was charged $109.00.  On October 28, 2015, a refund in the amount of $43.60 was approved.  No other charges have been processed on the credit card ending in [redacted].We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  We are authorized to provide you with a refund in the amount of $109.00 (of which
$43.60 was previously approved for refund). 
This amount exceeds the refund amount outlined in our Terms and
Conditions, but we are happy to offer it to you in order to settle and resolve
all claims and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Dear [redacted],
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  We are authorized to provide you with a refund in the amount of $103.00 (of which $83.00 was previously refunded to you on January...

25, 2016).  This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

[redacted],We are looking into your matter and working with Collect Pros to have you removed from their collections list. We will keep you updated.Thank you.Customer Service Representative

Dear [redacted],We have offered you a refund of $99.00 once we receive the signed Release from you.  Unfortunately, unless we receive a signed Release, we cannot authorize the refund.  I have attached the Release for your convenience.Thank you.Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they do officially cancel my account.  
Sincerely,
[redacted]

Dear [redacted]:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Revital Anti-Aging...

Cream.  We stand by the quality of our products and
take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Revital Anti-Aging Cream currently in your possession for your
own personal use.  In waiving our right
to the return thereof, we hope to further accommodate you as we work out a
settlement arrangement.  We are confident
in our products and believe that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Revital Anti-Aging Cream and agreed to test it at
your convenience for 14 days.  If it was
not right for you, you agreed to cancel the product subscription within 14
days.  We did not hear from you and, as
provided in the Terms and Conditions, you qualified to be and were enrolled in
our subscription program.  The
subscription ensured that you would receive an ongoing 30 day supply of Revital
Anti-Aging Cream to facilitate your continued access to and use of Revital
Anti-Aging Cream.  We invite you to again
review and refresh your recollection of the Terms and Conditions on our
website, including specifically our liberal refund policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Revital Anti-Aging Cream.  As set forth above, you are free to keep the Revital
Anti-Aging Cream that you already have in your possession.  We are also authorized to provide you with a
refund in the amount of $186.00.  This
amount exceeds the refund amount outlined in our Terms and Conditions, but we
are happy to offer it to you in order to settle and resolve all claims and
concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this is not the correct business.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am the attorney for Sheridan Labs.  There must be some confusion here.  Sheridan Labs has been out of business since 2015 and has not sold any product since that time.  This appears to be an issue with a different company. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They do not mention the refund of...

$7.90, which they charged my account.....$2.95 plus $4.95 for s&h for products I DID NOT order. I had agreed to the $2.95 for an EYE product, which I NEVER rec'd. I am very happy that they have cancelled the membership I NEVER agreed to. These products may very well be good; however, their business practices are very unethical and fraudulent.Sincerely,*. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only problem is that a form for refund should have been attached, but did not appear. Please let me know if this is a problem. Other than that I am pleasantly surprised by you assistance.
Sincerely,
[redacted]

Dear [redacted]:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Equinox DaynNight...

Serum and Revital Anti-Aging
Cream.  We stand by the quality of our
products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use. 
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement.  We are confident in our products and believe
that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to
cancel the product subscription within 14 days. 
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would
receive an ongoing 30 day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream. 
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession.  We are also
authorized to provide you with a refund in the amount of $[redacted] (of which $[redacted]
was previously refunded to you on 12/17/15). 
This amount exceeds the refund amount outlined in our Terms and
Conditions, but we are happy to offer it to you in order to settle and resolve
all claims and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Dear [redacted]:
Thank you for bringing your concerns to our attention.  We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience.  We note that you have not
expressed any concern with our Equinox DaynNight...

Serum and Revital Anti-Aging
Cream.  We stand by the quality of our
products and take pride in them and in our proprietary formulas.  As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use. 
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement.  We are confident in our products and believe
that you will continue to enjoy using such.
The Terms and Conditions of our website explain the trial
offer and associated customer obligations. 
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions.  We relied upon your certification.  Specifically, you acknowledged you would
receive a 30 day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for 14 days.  If it was not right for you, you agreed to
cancel the product subscription within 14 days. 
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program.  The subscription ensured that you would
receive an ongoing 30 day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream. 
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy. 
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you.  You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above. 
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”).  If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply.  The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee.
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream.  As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession.  We are also
authorized to provide you with a refund in the amount of $[redacted] (of which $212
was previously refunded to you).  This
amount exceeds the refund amount outlined in our Terms and Conditions, but we
are happy to offer it to you in order to settle and resolve all claims and
concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative

Dear [redacted],According to our records, you have been refunded $172.00  In my previous correspondence with you we offered a total refund of $212.  We cannot approve the final refund of $40 until the Release is signed and returned to us (which I have attached for your convenience).  If you are not interested in receiving the final refund of $40 then we will consider this matter resolved.Thank you.Customer Service Representative

Dear [redacted],We have cancelled your subscription.  We are authorized to provide you with a refund in the amount of $[redacted].  This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims...

and concerns that you may have. 
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached.  Upon receipt, we will forward
the refund to you. 
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future.
Cordially,
Customer Service Representative