Sheridan Labs

Dear [redacted] : Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We note that you have not expressed any concern with our Equinox DaynNight Serum and RVTL Anti-aging Cream We stand by the quality of our products and take pride in them and in our proprietary formulas As a measure of our good faith, we invite you to retain the Equinox DaynNight Serum and RVTL Anti-aging Cream currently in your possession for your own personal use In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement We are confident in our products and believe that you will continue to enjoy using suchThe Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Equinox DaynNight Serum and RVTL Anti-aging Cream and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Equinox DaynNight Serum and RVTL Anti-aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking FeeWe have cancelled your subscription and you will no longer receive additional shipments of Equinox DaynNight Serum and RVTL Anti-aging Cream As set forth above, you are free to keep the Equinox DaynNight Serum and RVTL Anti-aging Cream that you already have in your possession We are also authorized to provide you with a refund in the amount of $($was previously refunded to you on 8/31/and $was previously refunded to you on 9/9/16) This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached Upon receipt, we will forward the refund to you We appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureCordially, Customer Service Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear [redacted] ,According to our records, you have been refunded $ In my previous correspondence with you we offered a total refund of $ We cannot approve the final refund of $until the Release is signed and returned to us (which I have attached for your convenience) If you are not interested in receiving the final refund of $then we will consider this matter resolved.Thank you.Customer Service Representative

Dear ***: Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We note that you have not expressed any concern with our Brio Day and Night Serum and
Allegro Anti-Aging Cream. We stand by the quality of our products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you to retain the Brio Day and Night Serum and Allegro Anti-Aging Cream currently in your possession for your own personal use. In waiving our right to the return thereof, we hope to further accommodate you as we work out a settlement arrangement. We are confident in our products and believe that you will continue to enjoy using suchThe Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum and Allegro Anti-Aging Cream and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum and Allegro Anti-Aging Cream to facilitate your continued access to and use of Equinox DaynNight Serum and Revital Anti-Aging Cream. We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part: No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking FeeWe have cancelled your subscription and you will no longer receive additional shipments of Brio Day and Night Serum and Allegro Anti-Aging Cream. As set forth above, you are free to keep the Brio Day and Night Serum and Allegro Anti-Aging Cream that you already have in your possession. We are also authorized to provide you with a refund in the amount of $212.00. This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. Before we can process your refund, we will need you to complete and return our standard form Refund Acceptance and Release which is attached. Upon receipt, we will forward the refund to you. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureCordially, Customer Service Representative

Dear ***:
Thank you for bringing your concerns to our attention. We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience. We note that you have not
expressed any concern with our Equinox DaynNight
Serum and Revital Anti-Aging
Cream. We stand by the quality of our
products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use.
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement. We are confident in our products and believe
that you will continue to enjoy using such
The Terms and Conditions of our website explain the trial
offer and associated customer obligations.
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would
receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for days. If it was not right for you, you agreed to
cancel the product subscription within days.
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program. The subscription ensured that you would
receive an ongoing day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream.
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy.
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you. You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above.
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”). If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply. The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream. As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession. We are also
authorized to provide you with a refund in the amount of $212.00. This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative

Dear Kathryn:
Thank you for bringing your concerns to our attention. We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience. We note that you have not
expressed any concern with our Revital Anti-Aging
Cream. We stand by the quality of our products and
take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you
to retain the Revital Anti-Aging Cream currently in your possession for your
own personal use. In waiving our right
to the return thereof, we hope to further accommodate you as we work out a
settlement arrangement. We are confident
in our products and believe that you will continue to enjoy using such
The Terms and Conditions of our website explain the trial
offer and associated customer obligations.
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would
receive a day supply of Revital Anti-Aging Cream and agreed to test it at
your convenience for days. If it was
not right for you, you agreed to cancel the product subscription within
days. We did not hear from you and, as
provided in the Terms and Conditions, you qualified to be and were enrolled in
our subscription program. The
subscription ensured that you would receive an ongoing day supply of Revital
Anti-Aging Cream to facilitate your continued access to and use of Revital
Anti-Aging Cream. We invite you to again
review and refresh your recollection of the Terms and Conditions on our
website, including specifically our liberal refund policy.
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you. You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above.
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”). If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply. The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee
We have cancelled your subscription and you will no longer
receive additional shipments of Revital Anti-Aging Cream. As set forth above, you are free to keep the Revital
Anti-Aging Cream that you already have in your possession. We are also authorized to provide you with a
refund in the amount of $(of which $was refunded to you on August
7, 2015). This amount exceeds the refund
amount outlined in our Terms and Conditions, but we are happy to offer it to
you in order to settle and resolve all claims and concerns that you may
have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Wanda S***

Dear ***:
Thank you for bringing your concerns to our attention. We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience. We note that you have not
expressed any concern with our Equinox DaynNight
Serum and Revital Anti-Aging
Cream. We stand by the quality of our
products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use.
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement. We are confident in our products and believe
that you will continue to enjoy using such
The Terms and Conditions of our website explain the trial
offer and associated customer obligations.
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would
receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for days. If it was not right for you, you agreed to
cancel the product subscription within days.
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program. The subscription ensured that you would
receive an ongoing day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream.
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy.
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you. You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above.
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”). If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply. The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream. As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession. We are also
authorized to provide you with a refund in the amount of $***. This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative

Dear ***,We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream. We are
authorized to provide you with a refund in the amount of $(of which $was previously refunded to you on
December 21, 2015). This amount exceeds the refund amount
outlined in our Terms and Conditions, but we are happy to offer it to you in
order to settle and resolve all claims and concerns that you may have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative

Complaint: ***
I am rejecting this response because: As I have stated earlier, I tried the product and saw no resultsI only tried this product for days and it was a day "FREE" trial. After cancelling the product, I am then told that my trial period started from the day of purchase which I argued that you can't try a product during the shipping periodThen I'm told about having to ship back the product and being charged a $restocking fee for each product ordered (there were 2)None of this information was disclosed to me when I sent for the "FREE" trial itemsThis is not how a good business should be runI have signed and emailed the requested released formI am now waiting for my refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did express a problem with this productI called within the days of trying it and told them that I used it for days and so no results! I did not know I was receiving a supply and only had days to try it starting on the day I purchased itThis was supposed to be a free trial! I am asking for the additional amount that was not covered by my charge card of $and I do not want to sign a release form!
Sincerely,
*** ***

Dear ***:
Thank you for bringing your concerns to our attention. We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience. We note that you have not
expressed any concern with our Equinox DaynNight
Serum and Revital Anti-Aging
Cream. We stand by the quality of our
products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use.
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement. We are confident in our products and believe
that you will continue to enjoy using such
The Terms and Conditions of our website explain the trial
offer and associated customer obligations.
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would
receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for days. If it was not right for you, you agreed to
cancel the product subscription within days.
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program. The subscription ensured that you would
receive an ongoing day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream.
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy.
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you. You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above.
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”). If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply. The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream. As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession. We are also
authorized to provide you with a refund in the amount of $(of which $
was previously refunded to you on 12/23/15).
This amount exceeds the refund amount outlined in our Terms and
Conditions, but we are happy to offer it to you in order to settle and resolve
all claims and concerns that you may have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative

Complaint: ***
I am rejecting this response because:They supply a lump sum settlement that is $less than what they took from me without permission I assume financial responsibility for the first charge of $4.95, for the sample I signed up for I called within the given time frame to cancel my subscription, and my credit card was not charged by Sheridan Labs, or one of their companies the following month However months after the trial sample was charged, new monthly and sometimes twice monthly charges were posted to our credit card without authorization Please supply total refund that is due in my case, $
Sincerely,
*** ***

Dear ***,Thank you for your response. According to our records, you requested the trial products, which were shipped to you, and you were charged the shipping and handling fees. At this time we will not refund you the $shipping and handling charges you accrued. Customer Service Representative

***,We are working on cancelling your account. We will keep you updated.Thank you.Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kathryn S***

Dear ***:
Thank you for bringing your concerns to our attention. We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience. We note that you have not
expressed any concern with our Equinox DaynNight
Serum and Revital Anti-Aging
Cream. We stand by the quality of our
products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use.
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement. We are confident in our products and believe
that you will continue to enjoy using such
The Terms and Conditions of our website explain the trial
offer and associated customer obligations.
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would
receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for days. If it was not right for you, you agreed to
cancel the product subscription within days.
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program. The subscription ensured that you would
receive an ongoing day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream.
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy.
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you. You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above.
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”). If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply. The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream. As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession. We are also
authorized to provide you with a refund in the amount of $(of which
$was previously approved for refund).
This amount exceeds the refund amount outlined in our Terms and
Conditions, but we are happy to offer it to you in order to settle and resolve
all claims and concerns that you may have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After going through e mail copies that I had made for myself, I did indeed find the fine print that presented the process of payment. I feel that the "trial period" is misrepresented - as there was no way that I had the product being used for days prior to the payment being deducted from my account. HOWEVER, I am using this as a lesson learned to apply more diligence with such matters and will not pursue any request for refund of this purchase, etc
Sincerely,
*** ***

Dear ***:
Thank you for bringing your concerns to our attention. We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience. We note that you have not
expressed any concern with our Equinox DaynNight
Serum. We stand by the quality of our products and
take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum currently in your possession for your own
personal use. In waiving our right to
the return thereof, we hope to further accommodate you as we work out a
settlement arrangement. We are confident
in our products and believe that you will continue to enjoy using such
The Terms and Conditions of our website explain the trial
offer and associated customer obligations.
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would
receive a day supply of Equinox DaynNight Serum and agreed to test it at
your convenience for days. If it was
not right for you, you agreed to cancel the product subscription within
days. We did not hear from you and, as
provided in the Terms and Conditions, you qualified to be and were enrolled in
our subscription program. The
subscription ensured that you would receive an ongoing day supply of Equinox
DaynNight Serum to facilitate your continued access to and use of Equinox
DaynNight Serum. We invite you to again
review and refresh your recollection of the Terms and Conditions on our
website, including specifically our liberal refund policy.
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you. You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above.
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”). If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply. The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum. As set forth above, you are free to keep the Equinox
DaynNight Serum that you already have in your possession. We are also authorized to provide you with a
refund in the amount of $(of which $was previously refunded to you
on 1/18/16). This amount exceeds the
refund amount outlined in our Terms and Conditions, but we are happy to offer
it to you in order to settle and resolve all claims and concerns that you may
have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative

Dear ***:
Thank you for bringing your concerns to our attention. We look forward to working with you to reach
a timely and informal resolution of this matter and hope to minimize any
inconvenience. We note that you have not
expressed any concern with our Equinox DaynNight
Serum and Revital Anti-Aging
Cream. We stand by the quality of our
products and take pride in them and in our proprietary formulas. As a measure of our good faith, we invite you
to retain the Equinox DaynNight Serum and Revital Anti-Aging Cream currently in
your possession for your own personal use.
In waiving our right to the return thereof, we hope to further
accommodate you as we work out a settlement arrangement. We are confident in our products and believe
that you will continue to enjoy using such
The Terms and Conditions of our website explain the trial
offer and associated customer obligations.
Prior to purchasing anything from our website, you necessarily certified
that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would
receive a day supply of Equinox DaynNight Serum and Revital Anti-Aging Cream
and agreed to test it at your convenience for days. If it was not right for you, you agreed to
cancel the product subscription within days.
We did not hear from you and, as provided in the Terms and Conditions,
you qualified to be and were enrolled in our subscription program. The subscription ensured that you would
receive an ongoing day supply of Equinox DaynNight Serum and Revital
Anti-Aging Cream to facilitate your continued access to and use of Equinox
DaynNight Serum and Revital Anti-Aging Cream.
We invite you to again review and refresh your recollection of the Terms
and Conditions on our website, including specifically our liberal refund
policy.
The Refund Policy outlined in the Terms and Conditions
states, in part:
No refund will be given for any
unused Product returned more than fourteen (14) days after the Company’s
shipment thereof to you or returned in an unacceptable condition (i.e.,
unsuitable for resale), unless it was damaged by the Company prior to or during
shipment to you. You have a duty to
inspect all Product deliveries upon receipt and timely return any non conforming
Products to the Company as set forth above.
All unused Products that are timely returned in an acceptable condition
may be eligible for a refund, subject to a restocking fee of twenty dollars
($20) or twenty percent (20%) of the purchase price, whichever is greater
(“Restocking Fee”). If the Product was
damaged by the Company prior to or during shipment, a Restocking Fee may not
apply. The refund amount will be equal
to the purchase price for the accepted, returned Product minus the Restocking
Fee
We have cancelled your subscription and you will no longer
receive additional shipments of Equinox DaynNight Serum and Revital Anti-Aging
Cream. As set forth above, you are free
to keep the Equinox DaynNight Serum and Revital Anti-Aging Cream that you already
have in your possession. We are also
authorized to provide you with a refund in the amount of $(of which $
was previously refunded to you on 12/29/15).
This amount exceeds the refund amount outlined in our Terms and
Conditions, but we are happy to offer it to you in order to settle and resolve
all claims and concerns that you may have.
Before we can process your refund, we will need you to
complete and return our standard form Refund Acceptance and Release which is
attached. Upon receipt, we will forward
the refund to you.
We appreciate the opportunity of being of service to you and
hope you will consider using our products again in the future
Cordially,
Customer Service Representative