Shoe Metro

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The business has respinded to me, and refunded my moneyI need to close this complaint Regards, [redacted]

Wyslalem masaz do "biznesu", aby rozwiazac problem, jesli moze mi zwrotu pieniedzy na buty, ale wciaz czekam na odpowiedz.Bardzo dziekuje za pomocWojtek Revdex.com: Sprawdzilismy odpowiedz wykonane przez firmy w odniesieniu do skargi ID [redacted] , a okaze sie, ze uchwala ta bedzie satysfcjonujace dla mnieBede czekac na biznes, aby wykonac te akcje, a jesli tak, to rozwazy te skarge rozwiazany Pozdrawiam, [redacted]

I ordered shoes last summerThey were never recievedA few months ago they told me they would reship the product so I stopped my Revdex.com complaint at that timeThe shoes were never re-shippedThey told me I could get a refund weeks ago and I still have not recived said refundIts been almost a year and they are just stringing me along.Desired Outcome:refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Hello,The refund back to the PayPal account associated with the email [redacted] @ [redacted] was issued back on 7/14/15, and should be available PayPal refund transaction ID [redacted] Thank you,Shoe Metro

Hello,I'm sorry for any confusion and a return label has been emailed to the address provided to us The customer's account has been noted that store credit will be issued and 15% can be taken off the next order for the inconvenience.Let me know if you have any other questions and thank you.Shoe Metro

Hello ***,We received an "unresolved" regarding this complaint, and I wanted to add more documentation so this case could be hopefully closed10/2/This order has the same shipping address in our system and [redacted] 's system: [redacted] [redacted] DR APT [redacted] , **, [redacted] United States[redacted] 10/3/15We are unable to change the address once in transit, but noted his acct:If order returns: PLEASE RESHIP TO THE FOLLOWING ADDRESS- [redacted] st apt [redacted] ***10/13A CS team member did try to work with USPS who said it would be re-routed to the address the customer originally wanted.Customer claimed it still didn't arrive; full refund was issued.Thank you-- [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Dear Revdex.com,We apologized for the very long delay and for the extreme inconvenience have issued a full refund back to the original method of paymentI sincerely hope that message was conveyed in the first responseWe usually run a trace on packages with long delays but waived that option so we could reach a resolution quicklyIf the customer would like to shop again, they are welcome to take advantage of a 25% discount on their next purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,We still don't have the item back to our warehouse, however we'd be more than happy to assist; is there any tracking information or receipt from the shipping carrier that can be provided? When was it send back, and was it via USPS? Thank you,Shoe MetroHi ShoeMetro.com,Thank you for shopping with us, we value you as a customerOur records do not show a return on your account; please provide us with the return tracking information to ensure it is received and you are refunded within the expected time frameWe look forward to your responseSincerely, Shoe MetroOn Mon, Nov, 10:40:AM PST, ShoeMetro.com asked: Name : [redacted] E-Mail :***@i [redacted] orgPhone :317- [redacted] Subject :return has not been processed Comments :I returned a pair of boots 1/weeks ago and my account was never refundedThe order number is # [redacted] I am hoping someone can tell me the status of thisThank you IP Address : [redacted]  

Hello Revdex.com,Please forward this to the customer - We certainly apologize and unfortunately the package does not to appear to have returned to our warehouse for processing a store credit At this point, we can make the exception but would like to know if you'd prefer a store credit or a full refund of $back to the original method of payment?Thank you,Shoe Metro

Hello, A total of $was refunded back to the customer and should be available to the original method of payment. Thank you

Hello,This customer was issued a full refund for the discrepancy in their orderApologies for all the inconvenience!Thank you

***
***
Revdex.com
of San Diego & Imperial Counties
Viewridge Ave #
San
Diego CA
February
16,
Case
ID: ***
Dear
*** ***,
I
am sorry to hear that the customer
","sans-serif""> felt the need to write to the RevDex.comWe received Ms***’s message through our Customer Response Management
system on 2/11, and we sincerely regret to hear that she encountered issues
with the items on her order
We
sent a response to her on 2/to offer a replacement item or a refund for the incorrect
itemA copy of that response is attached for your reviewAt this time we are
awaiting her reply to our message so we can arrange a resolution that is best
suited for her. We hope to hear from Ms
*** in the near future
We
sincerely regret if this has caused any inconvenience, but we hope that Revdex.com
will recognize that we will continue to strive to provide customer satisfaction
at the highest level
Sincerely,
*** **
Shoe
Metro Customer Care

Hello,We apologize for all the inconvenience! The full refund has been processed back to the original method of payment on 10/29/15. The order was re-routed, however it appears to still be undeliveredWe're sorry it didn't arrive, and if you have any additional questions please let us
know.Sincerely,ShoeMetro/***

***
***Revdex.com
of San Diego & Imperial Counties
Viewridge Ave #200San
Diego CA
January
16,
Case
ID: ***
Dear
*** ***,
I
am sorry to hear that the customer felt the need to write to the RevDex.comWe
processed Ms***’ return on December 22ndWe are sorry to hear that Ms*** has not received
her refund since then; we have submitted another request today for Sears to issue
said refundAttached with the email is a copy of Ms***’ order information
showing her refund status.
Since
the order was placed on Sears.com, Sears is the entity that processed the
payment originallyThis refund will be processed by Sears.com to the original
payment method Ms*** used for this purchase
We
sincerely regret if this has caused any inconvenience, but we hope that Revdex.com
will recognize that we will continue to strive to provide customer satisfaction
at the highest level
Sincerely,
*** *
Shoe
Metro Customer Care

Hello,Although a pre-paid label isn't included for a fit issue, we would be happy to receive them back and inspect the shoes for any defectsIf defects are found, the original shipping will be refunded along with the product cost. Please let us know if you have any additional questions and
thank you

Dear Revdex.com,I am so impressed with your work on my complaint !!! Welldone I'm on a budget in
my personal expenses, because I am the owner of a small business in Russia, and I try to work in a serious economic crisis. It takes a lot of time and money, therefore I could not answer you on timeI ask you to close my complaint because, I did not able to do itsorry for my English :)Thank you for help in solving my problem with shoemetro.You are the bestBest regards, *** ***

***
***
Revdex.com
of San Diego & Imperial Counties
Viewridge Ave #
San
Diego CA
February
12,
Case
ID: ***
Dear
*** ***,
I
am sorry to hear that the customer
","sans-serif""> felt the need to write to the RevDex.comMs***’s order with us contains items; they are listed below
Coach
Sonya Womens Size Brown Textile Winter Boots,
Western
Chief Seattle Plaid Womens Size Gray Rubber Rain Boots
Coach
Shaine Womens Size Black Textile Fashion Mid-Calf Boots
We
received Ms ***’s return parcel and processed it initially on Jan, 15th for the
pair of “Coach Sonya” for $Ms*** has also initiated a return request
with eBay for the pair of “Coach Sonya” independently from our return
procedure. eBay issued an additional $
for this same item back in Jan, 12th as well
Ms
*** then informed us that she has also returned the pair of “Western Chief”
as wellThis was confirmed with our staff and a refund of $was issued
on Feb, 10th.
According
to Ms***’s information, she returned these items in a parcel via UPS with
tracking number ***According to our records, we have not
received the pair of “Coach Shaine” back as a returnHence we did not process
a refund for that item
In
conclusion, Ms *** has already received refund in the amount of $in
total on her transaction for the return one of her items purchased on this order
A proof of refund on her *** Transaction is attached
If
Ms *** *** account is set up directly with her bank account, she will
need to access her *** account in order to withdraw the funds, as well as
manually deposit it back into her accountPlease note, that *** does not
automatically process this transfer for herAs soon as the credit has been
applied, the funds will be available for her immediately and she would have been
notified via email
We
sincerely regret if this has caused any inconvenience, but we hope that Revdex.com
will recognize that we will continue to strive to provide customer satisfaction
at the highest level
Sincerely,
*** **
Shoe
Metro Customer Care