Shoe Metro

***
***
Revdex.com
of San Diego & Imperial Counties
Viewridge Ave #
San
Diego CA
February
12,
Case
ID: ***
Dear
*** ***,
I
am sorry to hear that the customer
","sans-serif""> felt the need to write to the RevDex.comMs***’s order with us contains items; they are listed below
Coach
Sonya Womens Size Brown Textile Winter Boots,
Western
Chief Seattle Plaid Womens Size Gray Rubber Rain Boots
Coach
Shaine Womens Size Black Textile Fashion Mid-Calf Boots
We
received Ms ***’s return parcel and processed it initially on Jan, 15th for the
pair of “Coach Sonya” for $Ms*** has also initiated a return request
with eBay for the pair of “Coach Sonya” independently from our return
procedure. eBay issued an additional $
for this same item back in Jan, 12th as well
Ms
*** then informed us that she has also returned the pair of “Western Chief”
as wellThis was confirmed with our staff and a refund of $was issued
on Feb, 10th.
According
to Ms***’s information, she returned these items in a parcel via UPS with
tracking number ***According to our records, we have not
received the pair of “Coach Shaine” back as a returnHence we did not process
a refund for that item
In
conclusion, Ms *** has already received refund in the amount of $in
total on her transaction for the return one of her items purchased on this order
A proof of refund on her *** Transaction is attached
If
Ms *** *** account is set up directly with her bank account, she will
need to access her *** account in order to withdraw the funds, as well as
manually deposit it back into her accountPlease note, that *** does not
automatically process this transfer for herAs soon as the credit has been
applied, the funds will be available for her immediately and she would have been
notified via email
We
sincerely regret if this has caused any inconvenience, but we hope that Revdex.com
will recognize that we will continue to strive to provide customer satisfaction
at the highest level
Sincerely,
*** **
Shoe
Metro Customer Care

Hello,The customer has been refunded the amount requested for the customs, in the amount of $We apologize for any inconvenience, and please let us know if there are any questions.Thank you

Hello,We are a re-seller of inventory so while we're able to offer great pricing, our products won't be under the same guarantee the direct manufacturer would offer However we'd be happy to offer a full refund for the shoes since it sounds like there may have been a defect with the shoes.You
will receive a refund back to the original method of payment within - business days, and for the inconvenience you may keep the shoes or donate them.Thank you

Hello, Thank you for the feedback and we apologize for any inconvenienceA pre-paid return label will be sent to the email address on file, and the returned shoes will be refunded in full.Thank you,Shoe Metro

Hello *** ***We received the email asking about the full refund on 8/24/and on that day the refund was processedYou should've received the refund within 5-business days, and we apologize for any miscommunication or inconvenience!Please let us know if you have any questions and thank
you

Hello,I apologize for the inconvenience! You won't have to pay for return shipping, just use the pre-paid return shipping label sent on 2/16/and you can be sure of a full refundInventory was checked, and unfortunately couldn't find any pairs to match your request of EU or US 9.Thank you for
the feedback, and again, sorry for the service you received.Shoe Metro/Apparel Save

Hello, A supervisor attempted to contact customer on 10/12/but noted that voicemail was not an option, and the phone just rangA pre-paid label is being emailed to the address on file, so the boots can be sent back and fully refunded. Thank you!*** Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The message from Shoe Metro via Revdex.com indicated they would gather information and answer by the afternoon of 4/27.  As of 4/30, nothing at all has happened.]
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The business's message forward to me by Revdex.com just a false. Actually the business sent an email to me in 05/28/2015, in that email, they don't want to take any responsibility for my lost package, and they just advice me to wait. I don't think the business has good faith to resolve my problem. ]
Regards,
[redacted]

Wyslalem masaz do "biznesu", aby rozwiazac problem, jesli moze mi zwrotu pieniedzy na buty, ale wciaz czekam na odpowiedz.Bardzo dziekuje za pomocWojtek
Revdex.com:
Sprawdzilismy odpowiedz wykonane przez firmy w odniesieniu do skargi ID [redacted], a okaze sie, ze uchwala ta bedzie satysfcjonujace dla mnie. Bede czekac na biznes, aby wykonac te akcje, a jesli tak, to rozwazy te skarge rozwiazany.
Pozdrawiam,
[redacted]

Hello Revdex.com,I sent a second email the afternoon of 4/24 to *. [redacted] at the Revdex.com, with a request to forward the email to the customer with the proposed resolution.  I did this upon the suggestion of the person I spoke to at the Revdex.com after realizing I couldn't respond to the complaint more than once.Here is the email sent; was it received and forwarded to the customer?  [redacted] <c[redacted]@shoemetro.com>Apr 24 (7 days ago)to l[redacted]Hello, Please forward this response to Customer [redacted] and thank you.[redacted]Shoe MetroHello,We certainly apologize for the inconvenience and laid out the order as follows.7 pairs of shoes ordered      $212.93Discount applied                        50.00 (-)Shipping                                       25.93TOTAL                                        188.86$7.14 per pair was discounted4 pairs of shoes returned     101.96minus the discount                 28.56Refund Amount                        73.40Refunded in 11/14                   51.96To be refunded                          21.44Paypal is the fastest way to ensure the delivery of your refund.  If you already have an account, let us know which email is associated with that account.  If you do not have an account, it is a quick and easy process to set it up.Sincerely,Shoe Metro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The...

business has respinded to me, and refunded my money. I need to close this complaint.
Regards,
[redacted]

The customer had emailed us and responded to with an apology and the information that the refund was processed.Thank you

Hello,The refund back to the PayPal account associated with the email [redacted] was issued back on 7/14/15, and should be available.  PayPal refund transaction ID [redacted]Thank you,Shoe Metro

Hello [redacted],We received an "unresolved" regarding this complaint, and I wanted to add more documentation so this case could be hopefully closed.1. 10/2/15 This order has the same shipping address in our system and [redacted]'s system:[redacted] DR APT [redacted], **, [redacted]United States757[redacted]2. 10/3/15We are unable to change the address once in transit, but noted his acct:If order returns: PLEASE RESHIP TO THE FOLLOWING ADDRESS- [redacted] st apt [redacted]3. 10/13A CS team member did try to work with USPS who said it would be re-routed to the address the customer originally wanted.Customer claimed it still didn't arrive; full refund was issued.Thank you-- [redacted]

Tracking indicates the package is taking longer than expected and has a delivery date around 9/10/15. We will refund the shipping now, and if the package does not arrive by 9/11/15 the entire order will be refunded.Post Operator:  Expected delivery on or about 09/10/2015  END OF...

ELECTRONIC TRACKINGDateTimeStatusLocation08/27/201523:40Departed from USANew York, NY08/26/201523:40Accepted by US Post OfficeNew York, NY    On Tue, 1 Sep, 2015 05:42:54 PM PDT, T[redacted] asked:Hi there, I was a recent purchaser of your [redacted] clogs in yellowsize 10 for women...well unfortunately I have yet to receive my package. Ihave been charged for the purchase so I was wondering if I might needed toseek the Revdex.com, or not. Thankyou for your time, T[redacted]On Wed, 2 Sep, 2015 02:06:36 PM PDT, [redacted] responded:Dear T[redacted],Thank you for contacting us. We are sorry to hear that you have yet to receive your package. Your order has already been shipped via USPS Mail. Please keep in mind that your delivery time is based on the shipping method chosen, which was economy and can take anywhere from 10-30 business days. We are still within our delivery time frame as we are currently on our 7th business day. Here is the tracking number for your shipment: [redacted] You can track it at: http://tracking.asendiausa.com/t.aspx?p= This will give you all the information you need including the destination and delivery date on the website. If you have any special delivery instructions or requests, please contact the courier directly. Let us know if we could be of further assistance. Sincerely, [redacted] S Apparel SaveOn Thu, 3 Sep, 2015 05:55:46 PM PDT, T[redacted] asked:Thank You for your enlightenment. That makes me feel better.Sincerely,T[redacted] N

Hello,We still don't have the item back to our warehouse, however we'd be more than happy to assist; is there any tracking information or receipt from the shipping carrier that can be provided? When was it send back, and was it via USPS? Thank you,Shoe MetroHi ShoeMetro.com,Thank you for...

shopping with us, we value you as a customer. Our records do not show a return on your account; please provide us with the return tracking information to ensure it is received and you are refunded within the expected time frame. We look forward to your response. Sincerely, Shoe MetroOn Mon, 23 Nov, 2015 10:40:58 AM PST, ShoeMetro.com asked: Name : [redacted] E-Mail :[redacted]@i[redacted]orgPhone :317-[redacted] Subject :return has not been processed Comments :I returned a pair of boots 3 1/2 weeks ago and my account was never refunded. The order number is #[redacted]. I am hoping someone can tell me the status of this. Thank you IP Address : [redacted]&nbsp;

Hello Revdex.com,The amount of $108.98 has been refunded back to the customer to the original method of payment, and please let the customer can dispose of the shoes as they see fit. Thank you,ShoeMetro

Hello,You were certainly entitled to a prompt refund and I apologize for the delay sending it back to [redacted]  I see the refund was processed as of 4/15/15, and would like to offer you a 20% off your next order for the inconvenience.  Sincerely,Shoe Metro

Hello,We apologize for any inconvenience and you will have a response this afternoon after retrieving information regarding this issue!Thank you,Shoe Metro