Shoe Metro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer did not wait the 5 days indicated in their last email to receive a full refund, however they should receive it back to the original method of payment within the next 2 - 3 business days depending on the financial institution.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Hi, I recently opened a case with you (ID [redacted]) but the company has agreed to refund my return (I was able to reach them right after I sent the money to you. The money was sent to Amazon (where I originally bought the boots) and is currently being processed.
Thanks,
[redacted]
Hi, I recently...

opened a case with you (ID [redacted]) but the company has agreed to refund my return (I was able to reach them right after I sent the money to you. The money was sent to Amazon (where I originally bought the boots) and is currently being processed.
Thanks,
[redacted]
Hi, I recently opened a case with you (ID [redacted]) but the company has agreed to refund my return (I was able to reach them right after I sent the money to you. The money was sent to Amazon (where I originally bought the boots) and is currently being processed.
Thanks,
[redacted]

Hello,The tracking for this package does display the information that it was refused and on the way back. As soon as it arrives at the warehouse, a refund will be processed back to the original method of payment for the customer.Thank you

Hello, The order came through the system for a size 8 shoe, which is what was processed and shipped. AMZ has processed a courtesy refund to the customer, and the customer is welcome to contact them for any additional information on timeframe.Please let us know if you have any questions and...

thank you!Sincerely,ShoeMetro

I ordered shoes last summer. They were never recieved. A few months ago they told me they would reship the product so I stopped my Revdex.com complaint at that time. The shoes were never re-shipped. They told me I could get a refund 2 weeks ago and I still have not recived said refund. Its been almost a year and they are just stringing me along.Desired Outcome:refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello Revdex.com,Please forward this to the customer - We certainly apologize and unfortunately the package does not to appear to have returned to our warehouse for processing a store credit.  At this point, we can make the exception but would like to know if you'd prefer a store credit or a full...

refund of $53.96 back to the original method of payment?Thank you,Shoe Metro

Hello,I'm sorry for any confusion and a return label has been emailed to the address provided to us.  The customer's account has been noted that store credit will be issued and 15% can be taken off the next order for the inconvenience.Let me know if you have any other questions and thank...

you.Shoe Metro

Revdex.com:
I have reviewed the response made by the business in reference to comp[redacted]nt ID [redacted], At first,I never received any message from shoe metro. As they said,I'd like a refund. It's a disappoint shopping experience. I will wait for the business to perform this action and, if it does, will consider this comp[redacted]nt resolved.
Regards,
[redacted]

Dear Revdex.com,We apologized for the very long delay and for the extreme inconvenience have issued a full refund back to the original method of payment. I sincerely hope that message was conveyed in the first response. We usually run a trace on packages with long delays but waived that option so we could reach a resolution quickly. If the customer would like to shop again, they are welcome to take advantage of a 25% discount on their next purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I NEVER RECIEVED AN REFUND BUT I RECIEVED AN EMAIL ON 10/29/15 SAYING THEY WOULD SEND IT THE MANAGER FOR FASTER REFUND PROCCESSING AND I WOULD RECIEVE AN EMAIL WHEN REFUND WAS COMLETE I BEVER RECIEVED THE CONFIRMATION EMAIL AND AS OF TODA 11/9/2015 AT 10:35 PM I CHECKED MY ACCOUNT AND NOT RECIEVED A REFUND. THIS IS A COPY OF THE EMAIL I RECIEVED ON 10/29/15
ShoeMetro - [redacted] Marketplace <[redacted]@marketplace.[redacted].com>
To
[redacted]


Oct 29 at 10:59 AM
Hi [redacted] - [redacted] Marketplace,
I have had your case forwarded over to a Manager in order to expedite the process. You will receive a refund confirmation by the end of the business day. Thank you for your patience. If you have any further questions or concerns please let me know. I would be more than happy to assist you.
Sincerely,
[redacted]
Shoe Metro
:::[redacted]:::
:::[redacted]:::
==
THANK YOU [redacted] ANY QUESTIONS CALL 757-[redacted]

On Tue, 3 Mar, 2015 10:28:13 AM PST, [redacted] responded:Hi [redacted],I have notated your order accordingly. They will be reshipped once the package has been received and processed. Sincerely, [redacted] Shoe MetroOn Tue, 3 Mar, 2015 10:10:19 AM PST, [redacted] asked:I will be happy to...

accept the shipment.On Mar 3, 2015 1:08 PM, "Shoe Metro Support" <[email protected]> wrote:> Hi [redacted],>> As a courtesy, we can reship these out to you at no additional cost when> it is received and processed. Or if you prefer a refund, we can have that> processed as soon as the package has been received and processed as well.> Please advise.>> Sincerely,> [redacted]> Shoe Metro>> :::a0Kd000000K09RAEAZ:::>> :::a0Kd000000K09RAEAZ:::>On Tue, 3 Mar, 2015 10:08:50 AM PST, [redacted] responded:Hi [redacted],As a courtesy, we can reship these out to you at no additional cost when it is received and processed. Or if you prefer a refund, we can have that processed as soon as the package has been received and processed as well. Please advise. Sincerely, [redacted] Shoe MetroOn Tue, 3 Mar, 2015 09:41:01 AM PST, [redacted] asked:My issue was never the fee, it was that I was being asked to pay $150 feewithout knowing what was in the box. No sender info, no info as to thecontents...nothing! I was left with no choice but to refuse as I had noidea what I was being asked to pay for. I paid the fee on the other boxbecause it was one pair if boots and I could clearly tell what they were.had I had an issue with the fee I would have returned those too.That is not an appropriate way to do business. Your boces should beclearly marked as to the sender and/or contents.If this cannot be resolved I will definitely bne contacting the Revdex.com.[redacted]On Tue, Mar 3, 2015 at 12:27 PM, Shoe Metro Support <[email protected]>wrote:

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted]2 and will wait for the...

business to perform this action.  Seeing their next steps is necessary before I am able to consider my complaint resolved.
Regards,
[redacted]

Review: Hello,

I ordered two pairs of shoes from shoemetro.com on 3/9/15; I needed to return one pair (it did not fit properly). I have ordered many pairs of shoes from shoemetro in the past. They have the following return policy that allows you to return the shoes with free shipping in exchange for store credit. I have used this service MANY times. This is the policy, cut and pasted from there website TODAY 5/4/15:

Free Return Shipping Eligibility

Free return shipping is available for US customers who elect to return their merchandise for store credit, rather than for a refund to their original method of payment. If you are interested in taking advantage of this option, please contact our Customer Care for assistance. Your store credit will be issued in the form of a coupon code, which you can enter when making your next purchase.

When I contacted shoemetro last week with regard to getting a free return shipping label, I was informed that they no longer offer this policy. This is despite the fact that (a) the policy was in effect when I ordered the shoes; and (b) the policy is still posted on their website under "returns". I wrote an email back to them yesterday, and was told that they changed the policy on 4/27/15. Again, there is nothing on the website indicating the policy change, nor was there any email to customers to let them know of the change.Desired Settlement: I would like shoemetro to honor the policy that was in place at the time I ordered the shoes (and which is still in place on their website)--I would like to be sent the free shipping label so that I can return the shoes for store credit.

Business

Response:

Hello,

Review: From here forward, ApparelSave aka Shoe Metro shall be referred to as “Business”

I informed Business that I returned item and confirmed verbally and again via email that Business received returned item. They had taken down tracking number and tracked and verified receipt of item by employee name [redacted] (UPS: [redacted]). I confirmed this over the phone and again via Ebay “messaging.” Business stated that a refund would be issued within 7 days of May 10, 2014.

After no refund as stated by Business, I called and Business repeatedly stated that they had no record of my return. In my last conversation. Business told me that they have too many items and my return was probably received by Business, but lost and they could NOT do anything without the tracking number (AGAIN).

I had misplaced the tracking number and was forced to drive the office I had shipped the item from, which was 1 hour away to get the tracking number. To date, I have received zero refund.

I believe that Business has done this to many other customers and have heard that a possible class action suit might be filed against Business. I had sent many kind, polite and non litigious messages to Business and they did not care. Looking at the volume of items they sell, I would imagine that they have done this to many people in the past and will continue to do so.Desired Settlement: Full reimbursement of charges for my item #[redacted], along with gas money and hassle. Refund of item plus $100 is desired outcome.

Business

Response:

[redacted]

Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave #200

San

Diego CA 92123

July

10, 2014

Case

ID: [redacted]

Dear

[redacted],

I

am sorry to hear that the customer felt the need to write to the RevDex.com. We received M. [redacted]’s return information about his return. After

confirmation, Mr. [redacted]’s refund of $ 48.59 (original item cost of $44.99 and

California Tax of $3.60) was processed for him on June, 17th via

PayPal Transaction [redacted].

If

Mr. [redacted] has his PayPal account set up directly with his bank account, he

will need to access his PayPal account in order to withdraw the funds, as well

as manually deposit it back into his bank account. Please note, that PayPal

does not automatically process this transfer.

We

sincerely regret if this has caused any inconvenience, but we hope that Revdex.com

will recognize that we will continue to strive to provide customer satisfaction

at the highest level.

Sincerely,

[redacted].

Shoe

Metro Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Short and simple:

I

had correspondence with [redacted] U. on April

22, 2014

I had correspondence from [redacted] M. on April 26, 2014

2 x [redacted] S also on April 26, 2014 for tracking

number which I already provided verbally.

Following additional confirmation I had already provided this company, they continued to refuse to issue my refund.

Contacted [redacted] S. again on June 2, 2014 stating I already

provided tracking number and they had received item. I sent jpeg’s of confirmation that they

received my return and it was signed for by [redacted] (UPS: [redacted]) on

May 10, 2014.

Following third confirmation of my return, they continued to refuse

my request for reimbursement. I again

had correspondence with [redacted] B on June 3, 2014. She did not even know what was going on and

sent a link having nothing to do with my message.

Had a message from [redacted] C., not helping at all on June 7,

2014 and this mess continued for longer than I want to continue to write with [redacted]

F., [redacted] U., [redacted] M. and [redacted] B.

Bottom line is that this company kept my money and return

with no intention of refunding me. They

played stupid with generic responses regarding status of my refund. I was forced to waste time and I want what I

asked for. Just because a company sells

a lot of goods does not mean that you can treat a customer (1 out of a million)

like garbage.

Took a lot of fighting to get a refund for an item they had likely already re-sold. See attached documentation regarding proof of delivery. Please note the date they received item back.

Regards,

Review: An attempt to address a shorted refund with customer service was started on 1/9/15. Over the next week of back and forth emails, I was given the runaround and finally blown off after requesting that a manager deal with my concern.

To be as brief as possible, I bought enough merchandise to get a $50 discount according to a Shoe Metro sale running at the time. I returned part of it and their personnel revoked the discount completely even though the terms indicated otherwise. The statement of policy that informed my 9/8/14 purchase was:

"EXTRA $50 OFF PURCHASE OF $200

Use code SHOP3 to take an extra $50 off your purchase of $200 or more. Offer valid through 9/15/2014 at 11:00am ET. Promo code may only be applied to one order per promotion period. Promo code must be entered at time of order online. Offer valid at ShoeMetro.com only. Discount applies to merchandise only, not to packaging, shipping and handling, or applicable taxes. One coupon per order. May not be combined with any other offer. Does not apply to prior orders or open orders. Not valid for cash or cash equivalent. Sale and promotional items must be returned for the original method of payment or store credit. If you return a portion of your purchase, a portion of the discount will be lost. Exclusions may apply. Promotional codes are non-transferable. Offer may be altered or discontinued at any time." More recent sales have included the exact same verbiage "If you return a portion of your purchase, a portion of the discount will be lost."

The reply received 1/15 and toward the end was "We do apologize that it was unclear that once your return brought the order below the $200 requirement that the discount will be voided."--as if the dictionary definition of the word 'portion' is muddled. Really???Desired Settlement: I want (1) an apology, (2) the prorated refund to be calculated correctly and the rest of what is owed credited back to my card, (3) their sale terms to say what they mean and mean what they say, and (4) a $25 gift card for their failure of business character that pushed me to seek external enforcement.

Business

Response:

Hello,

Review: I purchased a pair of boots from Shoe Metro and when I received them and was looking them over I noticed a spot approximately 2 inches long that was missing stitching and left the area like a open hole. I tried calling customer service last week and there was no answer. I have also sent 2 emails to the company and they haven't responded at all.Desired Settlement: I would like them to send me a return shipping label and return my money. These boots were supposed to be a gift over a week ago.

Business

Response:

[redacted]

Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave #200

San

Diego CA 92123

February

7, 2014

Case

ID: [redacted]

Dear [redacted],

I

am sorry to hear that the customer felt the need to write to the RevDex.com. Our representative has started to correspond to Ms. [redacted] about her

order since Feb 5th, and we have begun to develop a resolution for

her purchase. Our representative is actively responding to Ms. [redacted]’s

messages and will continue to communicate with her until the issue is resolved. We hope

that Revdex.com will recognize that we will continue to strive to provide customer

satisfaction at the highest level.

Sincerely,

J.

Shoe

Metro Customer Care