Shoe Metro

Review: I received a pair of shoes on 8/20 and returned them the following day for a store credit. I've called numerous times and have yet to receive my $53.99 credit. Now when I try to call the phone either rings and rings or I'm put on hold and no one ever picks up. I just want my credit. Thank you.Desired Settlement: I would like my store credit issued ASAP.

Business

Response:

Hello Revdex.com,

Review: 11/23/2014 I ordered Michael Kors Borerum Studded High Top Sneakers I got my shoes at 12/11/2014 and in one month they turned into trash. You can see the foto and screenshots about my case in my negative reviews at Russian customer forum

02/6/2015 I wrote shoemetro about this problems with my shoes via email, later I've wrote them twice at there ''contact us" page and,finally, at fourth time, they answered me "From your email we understand that you may have reached out to us a few times and have not received any assistance". Ok, at my 5-th letter I described my case again. There answer was: "We are sorry to hear about the shoes. Unfortunately, we do not accept or replace shoes that have been worn, and that is out of our return period. Please be advised, we offer all our customers a great 60 day return period if you are not happy with the shoes. We recommend you contact the manufacture for warranty issues. However, I will be more than happy to offer you a 20% partial refund off your next order as a courtesy".

I refused because I do not believe shoemetro.I spent a lot at this store although this is the second case of receiving the defective shoes from thems purchased at 6/17/2013

So,shoemetro refused to compensate me the price :"We are sorry that you feel that way. Unfortunately, we are unable to offer a refund on items worn for a month as we do not know how the shoes have been worn and what kind of wear has been placed on the the shoes". I am a respectable customer -all that I write, I can prove. So, I need your help

Business

Response:

Hello Revdex.com,

I really wish I could give them no stars at all. I purchased a pair of Franco Sarto riding boots off of their website on June 19th, 2015 against my better judgement. They arrived in the mail today June 25, so fairly decent shipping. WELL, I should've listened to my gut when something told me ordering off their site would be a sketchy experience. I was under the impression, Hey! I'm getting a good deal here considering the boot I want normally retails at around $170+ & finding secondhand for my size STILL at a reasonable price is next to impossible. Via email the day I ordered them it stated I was getting a size 8. Well needless to say, I received a 6 which I can't even get my feet into. Not to mention, there are marks & mysterious stains all over the outside of the boot which wasn't stated in the listing on the website. I called their customer service (I had to leave my name, number, & order number) which I most likely won't be hearing back from them & emailed them. After reading these reviews (I wish I would have in the first place, duh!) these have pretty much validated how I feel about this company & clearly others feel the same. I am so livid about this, but then again just goes to show you, always read reviews first & go with your gut! So now I'm stuck with these ill-fitting, mysteriously-stained, (no original box & packaging) boots I suppose will sit in my Poshmark or Mercari store for the next 6 months until they sell. Possibly longer.. Thanks, Shoemetro.. For NOTHING.

Review: I ordered 3 pairs of boots from show metro on December 1st. I received the goods in not new condition as advertised. I contacted the seller and told them about the used items and I questioned the authenticity of the boots because of crooked labels. I returned all the items from the purchase of $241.94 and they issued me a partial refund and still owe me $161.57. I have gotten the many excuses and they keep telling me to wait for the refund. It has been over 6 weeks since they received their goods back and still no return.Desired Settlement: I would like the rest of my refund of $161.57.

Business

Response:

[redacted]

Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave #200

San

Diego CA 92123

February

12, 2015

Case

ID: [redacted]

Dear

[redacted],

I

am sorry to hear that the customer felt the need to write to the RevDex.com. Ms. [redacted]’s order with us contains 3 items; they are listed below

Coach

Sonya Womens Size 5 Brown Textile Winter Boots,

Western

Chief Seattle Plaid Womens Size 5 Gray Rubber Rain Boots

Coach

Shaine Womens Size 5 Black Textile Fashion Mid-Calf Boots

We

received Ms [redacted]’s return parcel and processed it initially on Jan, 15th for the

pair of “Coach Sonya” for $38.99. Ms. [redacted] has also initiated a return request

with eBay for the pair of “Coach Sonya” independently from our normal return

procedure. eBay issued an additional $41.38

for this same item back in Jan, 12th as well.

Ms

[redacted] then informed us that she has also returned the pair of “Western Chief”

as well. This was confirmed with our staff and a refund of $111.98 was issued

on Feb, 10th.

According

to Ms. [redacted]’s information, she returned these 2 items in a parcel via UPS with

tracking number [redacted]. According to our records, we have not

received the pair of “Coach Shaine” back as a return. Hence we did not process

a refund for that item.

In

conclusion, Ms [redacted] has already received refund in the amount of $192.35 in

total on her transaction for the return one 2 of her 3 items purchased on this order.

A proof of refund on her [redacted] Transaction is attached.

If

Ms [redacted] account is set up directly with her bank account, she will

need to access her [redacted] account in order to withdraw the funds, as well as

manually deposit it back into her account. Please note, that [redacted] does not

automatically process this transfer for her. As soon as the credit has been

applied, the funds will be available for her immediately and she would have been

notified via email.

We

sincerely regret if this has caused any inconvenience, but we hope that Revdex.com

will recognize that we will continue to strive to provide customer satisfaction

at the highest level.

Sincerely,

Shoe

Metro Customer Care

Review: I placed an order on 10/16/15 for a pair of boots for $95.38. I received the boots and they were entirely too small. I sent the boots back via usps on 10/30/15. I never received my refund so I sent them a message directly from their website on 11/20/15. As of today I had not heard from anyone so I called customer service. They got the email but was unsure why I didn't get a response. They say they never received the boots so there was nothing they can do. Due to failure of the usps not scanning the item when they delivered the boots, it was not processed as accepted by shoe metro. I do not feel this as satisfactory customer service as is represented on their website.Desired Settlement: I would just like a fair refund of $95.38.

Business

Response:

Hello,

Review: I place an order with Shoe Metro on 8/13. The same day I received an email from Shoe Metro with tracking information through Fed Ex. On 8/17 Shoe Metro charged my credit card. On 8/21 I checked the progress on the package. There was no updated shipping information. I contacted Fed Ex to see where my package was and they said a shipping label was created but they had not received any merchandise to ship. On this same day, I emailed Shoe Metro to inquire the status of this order. I never received a response. On 8/24 I called the customer service number provided on their website and could not reach a representative. On 8/25 I emailed shoe metro once again and told them to cancel the order and if I didn't get a response within 24 hours I would dispute the charge on my credit card and contact the Revdex.com. It has been 24 hours and no response.Desired Settlement: I want them to know that this is not a good business practice to charge customers for merchandise that doesn't get ship. They need much better customer service. If there was an issue with this order, all they would have had to do is contact me. I am a very understanding person.

Business

Response:

Hello [redacted]

Review: I have been charged for a product that I have yet to receive.Desired Settlement: To give my money back.

Business

Response:

Review: Purchased Asics Gel-Cardio 2 Womens Size 8.5 Black Leather Athletic Sneakers from Shoe Metro, San Diego, CA. They were too big. I returned them promptly without wearing them or causing any damage. Shoe Metro is a fulfillment center of [redacted]. Shoe Metro's return policy indicates that they would restore my credit (for any reason) within seven business days. They received the sneakers back July 3, 2013 at 7:42 am (I have UPS tracking proof and signature). Now [redacted] is stating that it will take another five days before a refund can be be made. This is disastrous--no medicine, limited food. [redacted] has done this to me once before (this is definitely the last time). I want a REFUND not a gift card (I continue to pay credit on a gift card) and I would like it NOW. I wish to have the monies restored to my [redacted] account. I mention [redacted] because [redacted] and Shoe Metro are in collaboration with one another--baiting customers in and forcing a gift card (paid for by customer) on them instead lowering the customers debit by restoring their credit.Desired Settlement: Refund my [redacted] account promptly and without hesitation.

Business

Response:

Review: Re: Sear.com order # [redacted] Order/#changed my shoemetro to be order #[redacted] I ordered a pair of bear paw rossland women's leather boots that was listed and advertised for $18.99 Which was listed under the 70% or more discounts section on the sears.com online website, So These boots was ordered for my grand daughter which she pick out on the web site of Sears.com, Shoe Metro is a vendor thru sears, So the boots were actually coming from shoe metro warehouse.When I clicked on the next page of the items I had in my cart to purchase there was a shoe on the same page with the BearPaw boots I wanted to order however the description described the bear paw rossland boot only So I continued to the next page to pay for the boots which also gave description of the BearPaw boots only, So I continued to check out & pay for the boot with pay pal.The next morning I got a confirmation E mail that my order for the BearPaw Boot was processing, The next day or 2 I got another email stating that my BearClaw Rossland Boots was being shipped out to me; Two days later I got a email from Shoemetro with a entire different order # stating that my Barefoot Freedom by Drew Kerry Womens Size 6 Blue Wide Leather Loafers Shoes $18.99 shoes has been shipped out.When I called the 1-800 of shoe metro to let them know that I ordered boots and not shoes [redacted] stated that the computer had some type of glich in it at the time I ordered and that I had actually ordered a pair of flat shoes. I can't believe that shoemetro would just change my order the way that they did because I only ordered what they had listed. [redacted] has sent me several messages since then offering return labels for refunds since As he stated "We no longer have the boots in our inventory" which is a lie, because I went on their web site shoemetro.com and they are still selling the same exact boot in all sizes as well as having them listed on ebay.This company ShoeMetro lies greatly & happens to be very unprofessional & petty, with no cust serv expDesired Settlement: I would really like to see ShoeMetro stand behind their product and their mistake, It is my belief that the consumer should get the price merchants advertise.. I would like them to send me the boots I ordered. Because of a error their company made the consumer suffers and so does my grand daughter who really wanted those boots. [redacted] sent another email now stating that I called about the boot before I ordered which is another lie, Shoemetro is only trying to cover their backside. No refund.

Shoe Metro advertises specials on their clearance items and after every time after paying for the item. I get an email for a refund. It's false advertising. They are getting you to get to their website and the shoes that are more enticing in their advertising are just a picture on their webpage but not truthfully in their inventory. Id be fine if they didn't take my payment first. It's happen to me 3 times in the last year.

Review: I am adding my complaint to the already numerous complaints about shoemetro/apparelsave on-line shoe store. I have been a customer for about 4 months and have been OK with their customer service, they do have some dubious business practices, but I have, up to the present, been fairly OK all-in-all. At first when I had a problem with a pair of shoes, I would email and receive 3 or 4 email responses of “oh so sorry you are having a problem....blah, blah....let us know if we can be of further assistance”. All the same response, must be scripted. However, I recently returned a pair of boots which were too large, at my expense, tracked them, received confirmation of delivery back to shoemetro, date and time, but now I cannot get one person to reply to me as to when I will receive my refund. I have sent 5 emails and they have failed to respond to me at all. Per Fed Ex tracking of: [redacted], the boots were delivered back to shoemetro on 4/8 at 10:28 am. Here it is 4/15, and I still do not have my refund of any response as to when I will receive it. Poor customer service is bad enough, but not refunding money when the product was returned, as shoemetro requests returns to be: packaged in same box/bag, not having been used or worn, is the same as theft! Shoemetro is guilty of stealing money by not submitting my fund of $25.99! Just what course of action is available to me please?Desired Settlement:

Business

Response:

Hello,

Review: I purchased a pair of boots on July 19, 2015 and received the wrong pair of boots. I was shipped out another pair of boots and was sent again the wrong pair of boots. I have exchanged e-mails with the company and was informed that once I returned the boots that I would get a refund of the boots in full once the boots were shipped back to the company. I have shipped back the boots and the company received the boots on August 14, 2015. I have e-mailed the company about my return and have not received a response. It has now been a month since my original purchase date and after several e-mail correspondences, I still have not reached a resolution with this company.Desired Settlement: I want a refund of the boots and original shipping amount.

Business

Response:

The customer had emailed us and responded to with an apology and the information that the refund was processed.

Review: I ordered a pair of boots via amazon.com from the seller metroshoes.com. I waited 10 days for delivery and I was sent the wrong boots.Desired Settlement: I would like a complete refund of $54.98 and a paid shipping label for the product.

Business

Response:

[redacted]

Revdex.com

of San Diego,

5050

Murphy Canyon, Ste 10

San

Diego, CA 92123

January

22, 2014

Case

ID: [redacted]

Dear

[redacted],

We are sorry

to hear about the case. It appears that

due to an erroneous listing set up at Amazon.com, the item we try to sell on

Amazon.com was advertised incorrectly. A

return label has since been issued to Mrs. [redacted] as requested. We will issue a full

refund within 7 business day after the return arrives at our address.

Our

company has procedures in place to ensure the best quality of service is

provided. We hope that Revdex.com will recognize that we will continue to strive to

provide customer satisfaction at the highest level.

Sincerely,

Shoe

Metro Customer Care

Review: I purchased two pairs of boots from Shoe Metro (via Amazon) and decided to return the boots due to sizing issues. They were also very scuffed when I opened the box. I mailed the boots back on October 31 and they reached Shoe Metro on November 10. However, due to a failure on behalf of USPS - they forgot to scan the item when they delivered it - the item was not processed as accepted by Shoe Metro. I called and explained the issue to them, and they said that I should received my refund within a 5-7 day business day window. Well, according to that logic I should have received my $180 refund by November 18th, and it is November 20th and still no refund. I have also been calling them all afternoon - including all the numbers I could find online - and they have not been answering their phone for hours. This is really unacceptable customer service and in addition, they are not honoring their agreement to refund customers.Desired Settlement: I would like the company to refund my original purchase of $181.96 to the credit card for which I used for the purchase.

Consumer

Response:

Hi, I recently opened a case with you (ID [redacted]) but the company has agreed to refund my return (I was able to reach them right after I sent the money to you. The money was sent to Amazon (where I originally bought the boots) and is currently being processed.

Thanks,

Hi, I recently opened a case with you (ID [redacted]) but the company has agreed to refund my return (I was able to reach them right after I sent the money to you. The money was sent to Amazon (where I originally bought the boots) and is currently being processed.

Review: I have ordered a women handbag from www.shoemetro.com in 4/6/2015, my order number is [redacted], I through my creditrcard to totally spend $85.98 for this order include the bag and the shipping fee. But until today I have not receive my package,and I have emailed shoemetro to complaint this for three times before, shoemetro said If my package is not delivered within the 30 business day time, contact them and they will proceed accordingly.According to shoemetro's instruction, I was waiting for 30 business days,and have not receive my package, so I emailed shoemetro and ask shoemetro to refund all fees to me.but they lost... they have not reply me for 3 days from my last email.Order No.[redacted] Order order date:4/6/2015, total$85.98Desired Settlement: I ask shoemetro refund total fees to me, and indemnify for my lost in accordance with USA relative law.

Business

Response:

The customer did not wait the 5 days indicated in their last email to receive a full refund, however they should receive it back to the original method of payment within the next 2 - 3 business days depending on the financial institution.

Review: Order #[redacted]My original purchase date was 3/16/2013 2:06:33 PM. upon arrival of the shoes they were damaged (falling apart). I spoke with a customer service agent who said I would get a refund or get the shoes repaired. I opted for the refund. Fast forward to January 27, 2014 and they sent me an email stating they are issuing a refund to the card I used. I contacted them as to when I would receive this refund in my account and they failed to respond in a timely matter. This was stated in the email but that wasn't my original order number. DATE: 27-Jan-2014

We're sorry the shoes didn't work out for you. We're writing to let you know we've processed your returned order today.

ORDER #: [redacted] REFERENCE #: [redacted] SOLD TO:

========

===================================================================

Quantity: [redacted]

===================================================================

WE HAVE ISSUED A REFUND IN THE AMOUNT OF: $56.09.

Account Type: [redacted], it is hard enough to get an answer or return phone call back from this company. I would just like my refund.Desired Settlement: My refund of $56.09

Business

Response:

Inna

Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave #200

San

Diego CA 92123

February

7, 2014

Case

ID: [redacted]

Dear

[redacted],

I

am sorry to hear that the customer felt the need to write to the RevDex.com. We normally like to resolve any issue on an order close to the original

order date. On January 27th, 2014,

we were contacted by Ms. [redacted] concerning her order dated March 16th,

2013.

We

will be happy to arrange a refund on her order; however, since her order occurred

11 months ago, our credit processor is no longer able to process a refund on

her original transaction. Our staff has

contacted Ms. [redacted] to arrange a refund with alternative methods and will

continue work with her to issue the refund in a satisfactory manner.

We

hope that Revdex.com will recognize that we will continue to strive to provide

customer satisfaction at the highest level.

Sincerely,

Shoe

Metro Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I did speak with the company and they said they were going to credit my paypal account in which I provided them my email address ([redacted]). Paypal funds can be received right away. Unfortunately, I have no refunds to my account as of today (2/8/2014). I can't say for sure if they will credit my paypal account until they do so because of their inability to follow through in the past. When I do actually receive my refund, I will immediately notify the Revdex.com of San Diego.

Regards,

Review: HELLO I ORDERED FROM SHOE METRO ON 10/2/15 THROUGH [redacted] WEBSITE I CORRECTED MY ADDRESS BECAUSE MY OLD ADDRESS WAS STILL SHOWING BEFORE I PLACED MY ORDER, I PLACED MY ORDER AND LATER ON THAT DAY I RECIEVED AN EMAIL SAYING MY ORDER WAS PROCESSING WITH THE OLD ADDRESS I THEN EMAIL SHOE METRO ON 10/3/15 T 9:3* AM ADDRESS IS NOT CORRECT TO PLEASE FIX IT AND IF THEY CAN'T TO CANCEL MY ORDER AND I WILL PLACE AGAIN, AT 5:20 PM THEY SENT ME AN EMAIL THAT MY ORDER HAS BEEN SHIPPED AND WE WOULD HAVE TO WAIT FOR THE PACKAGE TO BE SENT BACK THEN THEY WILL RE-SHIP IT I CHECKED THE TRACKING NUMBER FED EX # [redacted] AND IT SAYS IT WAS DELIVERED ON 10/10/15 AT 3:49 PM I CALLED THE APARTMENT MANAGER TO MY OLD APARTMENT SHE WON'T GET INVOLVED I LOOKED AT [redacted] THE ORDER SAYS IT WAS DELIVERED SO I EMAILED 10/12/15 AT 10:04 AM THE ORDER GOT DELIVERED I NEED YOU TO SHIP MY ORDER THAT I PAID FOR TO THE CORRECT ADDRESS I HAVE ON FILE I GET ANOTHER EMAIL SAYING THE APOLOGIZE BUT THEY WON'T RESHIP AND THAT NOW THE ORDER HAS BEEN DELIVERED THEY ARE UNABLE TO FILE A TRACE I CALLED THIS MORNING ON 10/14/15 AND SPOKE WITH [redacted] #[redacted] ALL OF A SUDDEN THEY WILL DO A TRACE MEANWHILE I HAVE NO PRODUCT OR MONEY NOT EVEN OFFERING A CREDIT FOR THEIR MISTAKE FOR MY TROUBLES I'M NOT HAPPY WITH THIS COMPANY ALL I WANT IF MY SON'S SNEAKERS RESHIPPED WITH EXPRESS SHIPPING AND A CREDIT FOR THE INCONVIENCE.Desired Settlement: I WANT THE ORDER RESHIPPED IN A TIMELY MATTER AND A FUTURE CREDIT FOR THE INCONVIENCE.

Business

Response:

Hello,

Review: I ordered a product from ShoeMetro, the Enzo Angiolini Crystani, in size 8.5, and was sent a 7.5 by their mistake. In accordance with their return policy, they are supposed to send a free return shipping label if they make an error in order processing. I emailed them to advise them of this problem, and they advised me that I ordered a 7.5 and refused to send me a label. I emailed again and forwarded a copy of the receipt they sent me, clearly showing that I had ordered a 7.5, and despite the fact that it clearly shows my order of 8.5, they still said that it was my mistake. They sent me an invoice claiming that this would show that I ordered a 7.5, but the invoice has no sizes on it at all. It only had SKU numbers on it, which do not help me as a consumer. This is their mistake, and they are expecting me to pay for it.Desired Settlement: I would like them to refund the cost of the shoes, along with the cost of shipping. This is in accordance with their FAQ, shown below:

I received the wrong item? What do I do?

Shoe Metro strives to keep our customers satisfied but sometimes we do make mistakes. We're very sorry that you received the wrong item and hope to make the returns process as painless as possible. You can click here to find instructions to our Return Policy or just scroll above. If you received the wrong item (including items that are a different size, color, style, brand, or condition than what is described on our website or on your order), you are eligible for Free Return Shipping. Please contact Customer Care at [email protected] or toll-free at (888) [redacted] so we can either mail a Free Return Shipping Label (US customers) or reimburse your Return Shipping (international customers).

Business

Response:

Hello,

Review: I purchased two pairs of shoes from Shoemetro and paid to have them shipped to Canada. This is not the first purchase I made from them, and this is not the first time the problem occurred. Last time they handled the situation promptly but now their customer service rep refused to help.

When I made the purchase (June 21, 2015) I used a promotion on their website for 50%off. My subtotal was $382 and after the 50% off my total came down to $191. When they shipped the shoes however, they included a page (not even an invoice) with the full price of the shoes upon which the Canada Border Agency duties and taxes were calculated. Needless to say - it doubled the amount of the duties I had to pay to release the shoes from customs.

The problem here is in fact threefold:

1. They shipped both pair separately so I had to pay a $10 customs processing fee twice.

2. The cost stated on their printout was double what I actually paid, therefore the duties were doubled and I was required to pay $63.93 for the first pair and for the second $48.74.

3. Their shipping provider (DHL) paid the overinflated duties on my behalf and did not provide me with the original customs form, rendering me unable to request a refund from Canada Border Agency.

When I contacted Shoe Metro customer service they suggested I request a refund from Canada Border Agency (CBA). After a month of back and forth CBA said they cannot help me because DHL did not provide me with a legal document of import. Then another month of phone tag with DHL, for them to tell me they don't deal with customs refunds and 'tough luck' explanations. Once again contacted Shoe Metro for help but was met by generic response to contact CBA.

The business needs to understand that the rules are different for international shipping. And if they are offering the service- they must be able to back it up. It cannot be that hard to print out a valid invoice and enclose it along with the shoe instead of a generic page showing an outdated price.Desired Settlement: I hope the business will reimburse me for the overpaid customs amount because in essence it was the business who provided false information on the customs form. What I hope for even more so, is that the business revises its supply chain/shipping and delivery practices so that the information they put forth is accurate and their international customers do not find themselves going through the ordeals with DHL and border agencies as I had to.

Business

Response:

Hello,

Review: I sent a pair of shoes back almost a month ago. I have not received a refund. I cannot get anyone to email me back stating they can help me. I have sent numerous emails and no responses. When I have received an email, they all state they cannot help me contact this person that person. I ordered the shoes through Sears. No help. They said to contact marketplace seller. I did, no help.Desired Settlement: I would like for someone to take responsibility and refund my money.

Business

Response:

[redacted]

[redacted]Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave #200San

Diego CA 92123

January

16, 2015

Case

ID: [redacted]

Dear

[redacted],

I

am sorry to hear that the customer felt the need to write to the RevDex.com. We processed Ms. [redacted]’ return on December 22nd. We are sorry to hear that Ms. [redacted] has not received

her refund since then; we have submitted another request today for Sears to issue

said refund. Attached with the email is a copy of Ms. [redacted]’ order information

showing her refund status.

Since

the order was placed on Sears.com, Sears is the entity that processed the

payment originally. This refund will be processed by Sears.com to the original

payment method Ms. [redacted] used for this purchase.

We

sincerely regret if this has caused any inconvenience, but we hope that Revdex.com

will recognize that we will continue to strive to provide customer satisfaction

at the highest level.

Sincerely,

[redacted].

Shoe

Metro Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,