Showcase Honda

I would give them no stars if I could. I purchased a used car on 5/23/22 from Cedrick at Showcase Honda and had the car for 12 hours and asked to return it because there was no spare tire or repair kit included in the vehicle. I was told I could exchange the vehicle within 72 hours but I could not get a refund.

I didn't use the car the next day 5/24/22, but used it today 5/25/22, to go literally a mile to the store, and the Malfunction Indicator Lamp engine light turned on. (Looks like the check engine light). I've put like 25 miles on this car from taking it off the lot and within 48 hours of me owning the vehicle this happens.

I called and told the Cedrick (salesman) that the manual reads "that driving the vehicle while this light is on could cause damage to the emission control systems which could affect drivability". I asked him if he was going to get it towed and he told me it was on me if I felt it needed to be towed.

Then he had the audacity to tell me this isn't his problem anymore he made the sale and that's it. In addition, I also have in writing that he said his manager would fix the rims and that's not going to happen, he also promised me floor matts and didn't produce them either!

Every time I call and ask for a manager I am directed back to this sales person. I called for the General Manager and he is out until Friday conveniently but Roscoe the new car manager told me he would walk my message down to the next guy in charge personally. I'm still waiting on a return phone call...

This dealership is a bunch of liars. They obviously didn't do the 151 point inspection they guarantee on used cars , at all. In the meantime I have less than 24 hours to find a solution.

Don't do business wish Showcase Honda - if you do - don't get Cedrick for your salesperson.

Mr. [redacted],Thank you for taking the time to express your concern. Prior to the Revdex.com response, we received your internal communication and left a message for you at the number we have on file.Please contact me at your convenience at ###-###-#### so we can schedule a time to...

address your situation.Best regards,[redacted]General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted].  The financial issues have been resolved satisfactorily.  It is disappointing, however, that the management team would not entertain resolution of the issue when notified directly by the customer. Instead they remained steadfast in their processes until prompted by the Revdex.com to consider the customer's problem to be an issue that warranted problem-solving.  Hopefully the suggested training will include both training for the sales/service staff on the company processes that need to be implemented and communicated, as well as basic client service and accountability training for the management team.

Regards,

we came in on Saturday in the morning and spoke with an Ernie and a rich . Who stated they didn't want to give us the full reimbursement for the rims when that was the original deal. They stated because the original complaint had an amount they would not reimburse for full amount . The Revdex.com complaint I submitted did not have a amount . We brought in the receipt to the dealership and they didn't want to refund full amount . Also two of the men rich and Ernie were extremely rude . We took the check they printed but believe they still owe us the difference for the rims .

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The Unit was overnight shipped as agreed upon with [redacted], GM. It needs to be understood, the service manager, [redacted], spoke with my husband but repeatedly stated Showcase Honda was not responsible and was not providing us with the option to return the SkyLink unit back to them. He was also contacted by "[redacted]" from [redacted] Conversion Vehicles and University Motors Of Missoula Montana (the Honda dealership that diagnosed the issue and removed the faulty unit) with the same response to those two. He did not speak with myself or my husband with any resolution prior to my sending the complaint to the Revdex.com and that may be confirmed with phone records as we have provided to [redacted], GM conformation of the letter from [redacted] as well as the information from University Motors and the SkyLink unit.    I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted], 
We will expedite the lien payoff on your trade in once your new loan documentation has been submitted to Honda.  If you will notify your trade lien holder you have traded the vehicle to us, the later payment and additional fees will not be your responsibility.
As to the payment date on you new contract, this was required by the new lien holder in order to keep your payments the same as the contract you signed March 14th.  Additionally, you have had use of the vehicle since that time and not had to make a payment on either vehicle. 
We hope this satisfies your further questions and ensure you should be quite satisfied with the deal you have negotiated, we have realized a substantial loss in an attempt to make you a happy Honda customer and upgrade your daily driving experience in a much nicer vehicle. 
Stephanie U**, Controller

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Please find enclosed the service records for the [redacted] vehicle, VIN [redacted].  We have also included the warranty regulations that are signed by each customer at the time of purchase stipulating that the vehicle must be brought in for a reapplication of the ZakTek coating...

every 6 months with a 30 day grace period before and after the 6 month mark.  Unfortunately, the vehicle was not brought in for service within those parameters.  The vehicle was brought into Showcase Honda on only three occasions since the vehicle purchase date, May 31, 2010. Those service dates as noted on the attached records are: 7/01/2010, 4/06/2011 (ZakTek application performed), and recently 11/26/2013 (ZakTek application performed).  Unfortunately, the warranty that accompanies the ZakTek program has been voided because the vehicle was not brought in as outlined.

We have requested the full customer file from our off-site storage facility.  Once the file arrives I can provide copies of the paperwork signed, and address the tire protection concerns expressed by Mr. [redacted].

Please feel free to contact me with any further questions using the contact information below,

Operations Manager

Showcase Honda

We have reviewed Ms. Goodpaster's complaint and agree, we should have been more clear about the charges not being covered by her warranty and allowed her to make an educated decision about whether she wanted the repair work or not.  We are processing a full refund for her charges on RO...

[redacted] for $229.70 and mailing the check directly to her.  She can expect to receive it late the week of Dec 1st.  We hope she will accept our apology and appreciate her complaint as we will use this situation for further training our Service Advisors.   
Thank You, [redacted]

Oviously we regret the experience Mr. I[redacted] had during his interview and the impression we left upon him.  This is definitely not how we coach or train any of our employees to treat anyone and we have consuled the interviewer in this case, removing him of any further...

interview responsibilities.  Our General Sales Manager has reached out to Mr. [redacted]and scheduled a follow up meeting with him next week.  We appreciate him bringing this situation to light and giving us the opportunity to address his concerns in person. 
Thank You, Stephanie U**, Controller

I reject there response for the reason that they are incorrect about the outcome. They where looking into another warranty that I have for the vehicle to see if it would be covered. the response from the other warranty was that it would not be covered. If it would have been covered they would have repaired the vehicle but since it was not covered they would be loseing money if they would have split the cost with me. They also will not honor the three oil changes and a full detail of the vehicle anymore. this dealership is not customer oriented. They are out to make the customer come back to make repairs that should have been caught in the first place.Thank You,[redacted]

Our General Manager contacted Mr. [redacted] to review his compliant and hear his concerns directly. During the conversation he explained the intial offering by the dealership with the $1,000 monthly payment was based on short term financing to reduce carrying charges which is something we suggest to...

all of our clients. Regarding the clients concerns on the interest rate of 11.77%, our General Manager explained the factors that banks use to determine what rates will be offered including score, past due accounts, etc. It appears the main disappointment with Mr. [redacted] was he understood that his rate would/could be adjusted on his current loan and would not have to re-finance if he proved to be 'in good standing' with his lender. Our GM explained that frequesntly clients that did qualify for a better rate would re-finance (or just trade up into a newer vehicle at a better rate). But, that does require a new loan since the lenders do not offer a 'same loan' modification program. The client expressed that he does not want to open a different loan as he is trying to qualify for a home and does not want any additional activity shown on his credit.

As we discussed with the client, the 2001 Nissan that was

purchased was marketed and merchandised as an AS-IS value priced vehicle. The

client was provided with a [redacted] history report and 3 different disclosures

that state the vehicle is being sold AS-IS. Please note, all 4 documents were

signed by the client.

The client also purchased a base level warranty for $491.00 that

is not covering the repairs Mr. [redacted] is requesting. This warranty can be

refunded immediately for a full refund if the client chooses to.

Should the client have any additional questions, we would be

glad to speak with him.

Thank you.

[redacted], General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We will have to agree to disagree with this customer, he is extremely unpleasant to work with and after numerous attempts to try and satisfy him, we have declined him any further service.  If he is concerned with the value of his alledged free oil changes, I will be happy to mail him a check for $30 each, if he will MAIL me the paperwork entitling him to those.    [redacted]Showcase Honda[redacted]Phoenix, AZ 85020And provide the address he would like his check mailed to.  This offer is null and void if he shows up on our premises or attempts to engage any of our employees in further negotiations.

We have now reached out to Mr. [redacted] and rectified his concerns, delivering the payoff to American Honda on the vehicle we purchased and the proceeds that were due to him personally.  We apologize for his frustration in the transaction, it was not explained properly to him at the time we...

purchased the car.  We'll certainly use this example in training our sales staff to set realistic expectations with the customer going forward.  At this time it is our understanding Mr. [redacted] is satistified.Sincerely,
Stephanie U**, Controller
Showcase Honda.

I have reviewed the response made by the business in reference to complaint ID [redacted], and feel that this issue has been resolved.  When I left the dealership I was still concerned with the condition of the windshield where the crack and chip was filled in rather than the windshield replaced, but they assured me that if the cracks seem to get worse they would replace the windshield.  I feel that they have provided me with a satisfactory resolution. 

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Ms. [redacted] and her fiancée came into the store this past Saturday and picked up their check reimbursement for the rims.  We also verified there is a Gap policy on the vehicle they purchased.  We apologize for her frustration in not timely returning her calls.  We believe we have now...

resolved this matter to our mutual satisfaction.

Our General Manager personally reached out to Ms. [redacted] after receiving her correspondence thru your organization and apologized for her frustration and our confusion over her attempts to reclaim her trade in and make her refund timely.  We were able to come to amicable terms with her to...

finalize her purchase of the new vehicle she originally wanted and the deal has now been finalized.  We believe the client is now satisfied and thank her for bringing this disorganization to our attention so we can address it in our processes and training.   
Thank You, Stephanie U**, Controller