Showcase Honda

I have further reviewed Ms. [redacted] complaint with our General Manager, we will be mailing she and her fiancée an additional check in the amount of $500.00 to appease her demands and consider this case closed.

Our Customer Loyalty Manager, Bonnie F[redacted] has attempted on several occasions to contact Mr. [redacted]  We are certainly willing to work with him to get his windshield repaired, however he hasn't contacted us back.  If he could call Ms. F[redacted]@ [redacted] we will...

make arrangements!

The customers repair was done by specific direction of the warranty company that paid for the repairs. The client asked us to see if they would cover anything else which we did, but the items were not authorized by the company.After speaking with the Service Manager in a very loud tone the...

customer was referred to the General Manager. After speaking with the client the General Manager authorized for our delaership to pay for half of the repairs out of goodwill thus spliting the cost on the non covered repair with the client.The customer than began the same loud tone with the General Manager and declined the dealerships offer.After a few weeks, the customer now wants to come back to have the repairs done and pay half.After the customers tone the delaership is no longer inviting the client back in for service and has referred him to the Honda dealer of his choice.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They sold me a power train contract to just get more money from me now they need to fix the truck instead of just ripping people off

Regards,

[redacted]

In April, Mr. [redacted] purchased a 2001 Nissan Frontier with

144,920 miles for $5,376.  That vehicle was advertised as a ‘Value-Priced, As-Is,

Auction Bound’ vehicle. He also purchased a base level service agreement

for $491.

As with all of our...

Value Price cars, we provided the client with

a [redacted] vehicle history report, and a pre-owned disclosure report. Both were

signed by the client. The pre-owned disclosure report states the vehicle is

sold in ‘AS-IS’ condition, and also alerts the customer of their option to have

the car inspected prior to sale.

Since taking delivery, Mr. [redacted] apparently has taken the car

to a Nissan dealership that made suggestions to have repairs completed at their

shop.

Our Management spoke with Mr. [redacted] who asked us to pay for

the suggested services.

The General Manager also reached out to Mr. [redacted] on May 12th,

and was able to connect with him on the 13th. He restated the

vehicles status, but also offered to give a full refund on the base level

service contract since the requested repairs were not covered.

[redacted], our General Manager has been in contact with [redacted] and she has now brought her vehicle in for the repairs initially promised to her.  We provided her a rental car and the repairs to her vehicle at No Charge to the customer.  We apologize for her frustration in...

trying to schedule and contact us earlier and appreciate her reaching out so we could rectify the situation.  We believe at this point she is now happy with her purchase and transaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I have spoken to Adam Marinaccio and was assured that the expenses will be paid for in advance and a local company in North Carolina will be provided my information so that the windshield can be fixed.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Showcase Honda has engaged in deceptive and false advertising in reference to the vehicle sold on October 5th, 2013. The advertised price in writing was $10887, not $11489.  It was not a matter of "Goodwill" as stated as there was a verbal contract to give [redacted] and [redacted] the amount of $100 in lieu of a check issued to Ms. [redacted] for the referral and the $250 returning customer discount that was verbally promised before [redacted] and [redacted] visited Showcase Honda on October 5th, 2013. My concern is that Showcase Honda honor the advertised price and refund the difference of $602 plus tax to [redacted] and [redacted].

Regards,

In reply we stand by our detailed statement from January 27th.Managing PartnerShowcase Honda

Review: When our Honda Pilot was purchased from Showcase Honda in March 2013 we ended up using Honda Finance for our financing.

At first our sales person, [redacted], came back with a $1,000/mnth payment.. ouch! We asked if we could get a lower

payment to work with. They came back with $607 with an interest rate of 11.77%. We said that that was a really high

payment for that vehicle and, quite honestly, for us as well. We were told by [redacted] as well as the Finance manager

at the time that if we made 12 months of good on-time payments that Honda Finance would lower our interest rate

which would effectively lower our payment. THIS IS WHAT SOLD US ON SPENDING THIS MUCH ON A VEHICLE.

When we called back to inquire about this Eleven-and-a-half months later we were told that the only way that Honda will

lower our rate is if we either buy an additional vehicle or requalify and start our loan all over from day one.

We tried talking with the sales manager at that time (a different person than we spoke with initially) as well as contacting

Honda finance, all to no avail.

So, about 2 weeks ago I received a call from a woman at Showcase Honda stating that they would be able to do that for

us after all. We then talked briefly about getting an upgraded "this years model" version of the Honda Pilot. I said that we

were trying to purchase a home and that the only thing we were able to do currently would be to get that lower interest rate

so that our payment would be lower as would our new debt-to-income ratio, hoping this would help our home refinance

numbers.

When we arrived we quickly discovered that they were intent on getting us to purchase another vehicle. I said that we really

can only do the lower interest rate and re-explained the entire story.. to no avail.

We then requested the Sales Mngr. We waited for them to finish whatever they were doing for about 30 minutes but had to

leave for an appt. I then contacted [redacted] (Wednesday, Aug 20th) and spoke with a woman in their customer service dept who told us that

she would personally make sure that the Sales Mngr got our msg and that he would call us back. I have never received a call back

about this. At this point, I feel that I have done everything in my power to work with them short of buying another car which would be

ridiculous considering that we are looking to lower the payment on the one that we have.

We paid our payments (and still do) faithfully, on time, all the time. We never got the lower rate we were told that we would after 12 months

of on-time good payments when we purchased it and we are now in month number 18.Desired Settlement: We simply want Honda to lower our interest rate to that of someone who is getting a typical good interest rate

as promised when we originally purchased the vehicle.

We DO NOT wish to requalify. We DO NOT wish to purchase an additional vehicle from Showcase Honda.

Last, there should be some accountability regarding what salespersons and finance persons are allowed to

discuss, tell, hint, etc to their prospective buyers.

Business

Response:

Our General Manager contacted Mr. [redacted] to review his compliant and hear his concerns directly. During the conversation he explained the intial offering by the dealership with the $1,000 monthly payment was based on short term financing to reduce carrying charges which is something we suggest to all of our clients. Regarding the clients concerns on the interest rate of 11.77%, our General Manager explained the factors that banks use to determine what rates will be offered including score, past due accounts, etc. It appears the main disappointment with Mr. [redacted] was he understood that his rate would/could be adjusted on his current loan and would not have to re-finance if he proved to be 'in good standing' with his lender. Our GM explained that frequesntly clients that did qualify for a better rate would re-finance (or just trade up into a newer vehicle at a better rate). But, that does require a new loan since the lenders do not offer a 'same loan' modification program. The client expressed that he does not want to open a different loan as he is trying to qualify for a home and does not want any additional activity shown on his credit.

Review: I purchased a new Honda Pilot in January 2015. The finance company sold me the Platinum Car Care Maintenance package. I was told all maintenance will be covered for free under this policy. I was told I needed to keep up with the proper maintenance or my warranty could be voided. Since buying the vehicle I have gone to Honda Showcase each time my car alerted that it needed maintenance, which has been about 3 times. Each time is has been free and covered fully by the Platinum Maintenance package that I purchased. My maintenance light came on the week of November 9th, 2015, I took my car in on Saturday November 14, 2015, to have the service done. I spoke to a gentleman named [redacted]. He told me it would be $199 plus tax to do the maintenance, because I did not want to void my warranty I said ok. I called my boyfriend to find out if he could check are maintenance program to find out why it was not free this time. My boyfriend [redacted] was at the Honda Showcase within 10 min of my call to talk to [redacted] told [redacted] that the car needed things that the warranty did not cover. [redacted] went to the finance department to find out why they did not cover everything like he told us when we bought the program. The finance department to [redacted] that we purchased the best Warranty package and the things [redacted] sold us was not needed but just recommended. I feel if [redacted] would have told me this at the beginning I would not have agreed to the extra unnecessary work. I was unaware that this would not have voided my warranty.Desired Settlement: I would like for Honda Showcase to reimburse me for the unnecessary work.

Business

Response:

We have reviewed Ms. Goodpaster's complaint and agree, we should have been more clear about the charges not being covered by her warranty and allowed her to make an educated decision about whether she wanted the repair work or not. We are processing a full refund for her charges on RO [redacted] for $229.70 and mailing the check directly to her. She can expect to receive it late the week of Dec 1st. We hope she will accept our apology and appreciate her complaint as we will use this situation for further training our Service Advisors. Thank You, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Early October 2013, on or about October 5th, I sent my elderly parents to Showcase Honda to purchase a vehicle. There were several problems related to this transaction:

1. Before they drove down from their residence I spoke with the sales rep who assured me they would get the "returning customer discount." ($250) and would be dealing with Arnold T.

2. When they were making the purchase my mom called me and I spoke with the sales rep. I instructed him to give my parents the $100 referral fee.

3. The advertised price on the Internet for this vehicle was $10,887. Seller charged my vulnerable parents $11,489. ($602 difference plus tax)

On behalf of my parents I did contact Showcase on October 7th expressing concerns. After numerous phone calls back and forth from [redacted], General Manager, he indicated he reviewed everything and offered $350 in credits for services/repairs to cover the $100 referral fee and the returning customer discount of $250. I did point out the advertised price and he claimed he could not verify the price and it would be very difficult to do anything. I do know there are records and the information is available with some research. I had requested he extend their warranty in lieu of a refund. They are not asking for any more than what was the advertised price. They were not given any special consideration as promised, but were unfairly taken advantage of by Showcase Honda by not honoring the in-writing advertised price.Desired Settlement: At a minimum I would like Showcase Honda to honor the advertised price of $10,887 and refund the difference of $602 plus tax of $49.97 for a total refund of $651.97. The $350 in credits would be retained.

Business

Response:

We have spoken to Ms. [redacted] on several occasions, and have at one point resolved her concerns shortly after she contacted our General Manager. She was calling on behalf of her parents with questions regarding the deal structure.Initially, she requested an audit of the deal to insure everything was compliant which our GM did, and followed up with her that everything was completed properly.Then she voiced concerns that her parents did not receive the $100.00 referral fee that she waived so that amount was applied as a credit for her parents. In addition, she told me she had spoken to an associate here about her previous customer discount of $250.00 to be applied to her parents car so we increased the credit amount to $350.00.Regarding the price of the car, it includes a steering wheel cover, and fog light cover that her parents requested, and was noted on the signed ‘We Owe’ agreement for their protection.We feel we have been pragmatic in working with Ms. [redacted] including offering the referenced credits to her parents strictly based on her contacting us, and expressing concerns. As we have stated to her in the previous agencies she has reached out to, the credits are goodwill, and we are not obligated or inclined to offer additional goods or services. Managing Partner

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Showcase Honda has engaged in deceptive and false advertising in reference to the vehicle sold on October 5th, 2013. The advertised price in writing was $10887, not $11489. It was not a matter of "Goodwill" as stated as there was a verbal contract to give [redacted] and [redacted] the amount of $100 in lieu of a check issued to Ms. [redacted] for the referral and the $250 returning customer discount that was verbally promised before [redacted] and [redacted] visited Showcase Honda on October 5th, 2013. My concern is that Showcase Honda honor the advertised price and refund the difference of $602 plus tax to [redacted] and [redacted].

Regards,

Business

Response:

In reply we stand by our detailed statement from January 27th.Managing PartnerShowcase Honda

Review: I bought a Dodge Charger on May 29, 2012 the car seem fine for a couple of months then on June 29th of 2013 I was driving & my steering wheel locked while I was driving! It was a very scary feeling to know that something might of happen if it wasn't for a miracle. I waited a couple of days to see if the problem continued & it did on July the 3th it happend again, so I took my car to the honda dealer on july the 5th since it was closed on the 4th. They told me that I still had warranty but that I would have to take it to a dodge dealer and I did. The dodge dealer wanted me to pay a deducatble to diagnose any problems and I of course I wasnt going to do that so I took my car back to the Honda dealer & they told me that they will take care of it. OK, so is August the 11th and I still havent recieved any news from my car I left messages with employees, left voicemails, I've gone to the dealer personality and nothing has been done to my car they dont response to my calls is like they are avoiding me. I need a response & I need to get my car back! They keep giving me the run around is been more than a month and they keep giving me excuses then on top of that I find out that the car has a recall I honestly don't feel safe driving that car I just pray that nothing goes wrong if the car was in really bad conditions I dont even know why the car was on sale!!!. . I would appreciate an update once in a while not every two weeks; I either need my car in excellent conditions or a new vehicle!Desired Settlement: Credit for $910 - car payment for two months

Extended warranty and a new vechile

Business

Response:

The vehicle in question is a vehicle that Ms. [redacted] bought from Showcase Honda in May of 2012, over a year ago. Ms. [redacted] did in fact bring her 2011 Dodge Charger in on July 5th, 2013 because her steering wheel was locking up while driving. Because the vehicle is a Dodge, we encouraged Ms. [redacted] to take the vehicle to a Dodge dealership that would have the ability to perform a full diagnostic test for her, something we are not able to do on a Dodge. Upon going to the Dodge dealer Ms. [redacted] did not want to pay to have the diagnostic test done, so she brought the vehicle back to us. At that point Ms. [redacted] was given a loaner vehicle, and we took the vehicle to the Dodge dealership on her behalf where the diagnostic test was done, and it was determined that the vehicle needed the power steering pump replaced. Unfortunately, the part needed was on back order for over two weeks. Once the part arrived the vehicle was repaired, and new power steering fluid was added as well. On 8/12/2013 [redacted], our General Manager, and myself were in contact with Ms. [redacted] to let her know the status of her vehicle. The vehicle arrived back at Showcase Honda at approximately 3:45pm on 8/12/2013, and I called Ms. [redacted] myself to let her know it had arrived, and we were in the process of cleaning the vehicle up for her. We offered to deliver the vehicle to her but Ms. [redacted] opted to come pick the vehicle up herself, I told her it would be ready after 5pm. We are currently working with Ms. [redacted]'s after market warranty company to have the work covered thru her extended warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

My wife and I bought a 2008 honda civic hybrid from showcase honda 2 years ago we also purchased Te extended warranty that they offer.we were told how great the civic hybrid was. About a month after we had problems with the ac. We took it in and we were told that all hybrids have this problem, ac doesn't blow cold air when you come to a complete stop. They told us there was nothing they could do and that we should have done our research before buying a hybrid. 6 months later we could smell gas fumes coming from the car. Took it in and they had to replace the entire gas tank assembly.we were told that that was a problem with hybrids. A few months later the rear passenger door motor went out. They also fixed it. A common problem with that car. And that same problem also happened once more. We then had an electrical brake issue. Also apparently a common thing with that car.now a year later the hybrid battery pack has went out completely and there are 2 broken motor mounts. This car only has 60,000 miles on it and only 20,000 that we have put on it. Now I would like to know how this is such a great car.the service man that we saw this time told us how horrible these hybrids are in the summer time. I just think we were scammed into getting this car because we knew nothing about hybrids.

Review: On 02/08/2016

I presented my self to a job Interview for ShowCase Honda,

Hiring Mager Brian C[redacted] using abuse language/profanity disrespected me.

He looked at my Resume and stated the following "Are you going to school?"

My response was not at the moment but I planned to enroll in college, then he looked at me

Laugh and stated the following " Your resume is a total [redacted] if you want the job just know that

We don't care what type of personal activities you might have outside of work nor we care about family matters." At the point after I was totally shocked what I tough it was a job interview I excused my self of the room and left. I couldn't believed never in my life a "professional hiring manager would treat a new hire or potential candidate such as an abuse disrespectful way. All I ask out of this complaint is to please coach or discipline this employee that for no reason treated me and many others like this, he was suppose to show leadership in this interview or could of provided me with feedback on my resume but never the need to use profanity nor abuse language towards me nor any other applicant.Desired Settlement: On 02/08/2016

All I ask out of this complaint to is to please coach or discipline this employee that for no reason treated me and many others like this, he was suppose to show leadership in this interview or could of provided me with feedback on my resume but never the need to use profanity nor abuse language towards me nor any other applicant.

Business

Response:

Oviously we regret the experience Mr. I[redacted] had during his interview and the impression we left upon him. This is definitely not how we coach or train any of our employees to treat anyone and we have consuled the interviewer in this case, removing him of any further interview responsibilities. Our General Sales Manager has reached out to Mr. [redacted]and scheduled a follow up meeting with him next week. We appreciate him bringing this situation to light and giving us the opportunity to address his concerns in person. Thank You, Stephanie U**, Controller

Review: I purchased my 07 [redacted] back in November of 2013 used. At the time of doing financing with [redacted] he informed me that the lender [redacted] had made a stipulation that they would not finance the vehicle unless a warranty was purchased, " you are required to have this" says Mr. [redacted]. I asked for documentation because I refuse to buy a warranty and then says for me to keep finishing the paperwork. Then suddenly we were "all done" and the papers I asked for were never given to me and said to have a good day and when I asked again for the paper because I do not want a warranty and he said its not a big deal and not to worry. I end up finding out that the warranty was tacked on to my loan and the price for the worst coverage cost me 2,000.00. Under regulation Z: unfair lending practices were done misleading me to believe that I was required to purchase a extended warranty.Desired Settlement: I would like the full 2000 put back toward the principal of my loan like it was intended to be, I never wanted a warranty and was made to believe It was a requirement

Business

Response:

The client was offered and agreed to purchase an extended service agreement (signed copy of the accept/deny form on file). She did not elect to purchase some of other products.

The client is welcome to cancel the warranty and the funds will go straight to the lien holder reducing the end balance.

If they would like to do so, please contact our Consumer Relations Manager [redacted] at [redacted].

Review: I scheduled an appointment with Travis K[redacted] for January 4th at 3:45 PM to have my oil changed via you website. Upon my arrival I was informed that he was out for the day and Matthew * V[redacted] would be taking care of my vehicle. As he took down my personal information he attempted to persuade me to utilize promotional coupon and upgrade to a "Preferred Costumer Intermediate Service"; and after declining he argued that oil change would take the same amount of time as the service mentioned above. Once again I have declined stating "let's just do the oil change", and he sent me to a waiting room for the next hour under the impression that I was getting an oil change. After waiting for an hour Matt walked me to his desk and asked for my credit card. On the way back home I have realized that I was changed a total of 280.15 for a service that I did not ask for. After calling Matthew and expressed my concern he attempted to explain that after our "negotiation" he was under the impression that I agreed for the service and he couldn't do anything because "the maintenance was already performed" ; which is simply unacceptable. I would suggest that your dealership must develops a verification system that would seek customers approval prior to performing any services and NOT after.Desired Settlement: I am requesting a refund of 243.20 (280.15-36.95 which is the cost of oil changed as advertised on your website) minus any sales charges that were paid to the State.

Business

Response:

Our Service Manager, Raul J[redacted] has been in contact with Mr. [redacted] and refunded the $243.20 he is disputing. We have consulled with the employee involved, he should have gotten written authorization for the repairs, as is our policy. We hope Mr. [redacted] accepts our apology, we appreciate him reaching out about his issue so we can train newer personnel accordingly and avoid like situations occurring in the future. Thank You!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have a repair issue with showcase honda. A month ago they had replaced my ac compressor in my vehicle. That next week I had advised the dealership that it is still not working properly. I took it back in and they now need to replace other items and evacuate and recharge the ac unit once again. They should have done all the repairs when they replaced the compressor but they did not. they now want to charge me money that should have been done during the first repair. I had spoke to the GM of the dealership David Green and discussed the issues with him and he stated that he will not repair my vehicle at his dealership. I also have 4 free oil change vouchers from his dealership that he will not honor.Desired Settlement: Repair vehicle and reimbursement for 4 oil changes

Business

Response:

The customers repair was done by specific direction of the warranty company that paid for the repairs. The client asked us to see if they would cover anything else which we did, but the items were not authorized by the company.After speaking with the Service Manager in a very loud tone the customer was referred to the General Manager. After speaking with the client the General Manager authorized for our delaership to pay for half of the repairs out of goodwill thus spliting the cost on the non covered repair with the client.The customer than began the same loud tone with the General Manager and declined the dealerships offer.After a few weeks, the customer now wants to come back to have the repairs done and pay half.After the customers tone the delaership is no longer inviting the client back in for service and has referred him to the Honda dealer of his choice.

Consumer

Response:

I reject there response for the reason that they are incorrect about the outcome. They where looking into another warranty that I have for the vehicle to see if it would be covered. the response from the other warranty was that it would not be covered. If it would have been covered they would have repaired the vehicle but since it was not covered they would be loseing money if they would have split the cost with me. They also will not honor the three oil changes and a full detail of the vehicle anymore. this dealership is not customer oriented. They are out to make the customer come back to make repairs that should have been caught in the first place.Thank You,[redacted]

Review: Paid for a service contract 6mos. 6000 mile power train now they say they will not fix it because the truck was sold as is at a discounted priceDesired Settlement: Repair the proublems with the truck

Business

Response:

In April, Mr. [redacted] purchased a 2001 Nissan Frontier with

144,920 miles for $5,376. That vehicle was advertised as a ‘Value-Priced, As-Is,

Auction Bound’ vehicle. He also purchased a base level service agreement

for $491.

As with all of our Value Price cars, we provided the client with

a [redacted] vehicle history report, and a pre-owned disclosure report. Both were

signed by the client. The pre-owned disclosure report states the vehicle is

sold in ‘AS-IS’ condition, and also alerts the customer of their option to have

the car inspected prior to sale.

Since taking delivery, Mr. [redacted] apparently has taken the car

to a Nissan dealership that made suggestions to have repairs completed at their

shop.

Our Management spoke with Mr. [redacted] who asked us to pay for

the suggested services.

The General Manager also reached out to Mr. [redacted] on May 12th,

and was able to connect with him on the 13th. He restated the

vehicles status, but also offered to give a full refund on the base level

service contract since the requested repairs were not covered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They sold me a power train contract to just get more money from me now they need to fix the truck instead of just ripping people off

Regards,

Business

Response:

As we discussed with the client, the 2001 Nissan that was

purchased was marketed and merchandised as an AS-IS value priced vehicle. The

client was provided with a [redacted] history report and 3 different disclosures

that state the vehicle is being sold AS-IS. Please note, all 4 documents were

signed by the client.

The client also purchased a base level warranty for $491.00 that

is not covering the repairs Mr. [redacted] is requesting. This warranty can be

refunded immediately for a full refund if the client chooses to.

Should the client have any additional questions, we would be

glad to speak with him.

Thank you.

[redacted], General Manager

Review: This dealership sold me a 2013 Honda CRV. I test drove three vehicles on the day of the purchase, the vehicle in question had a rock hit the windshield and caused a crack while test driving. The dealership had us there for 7 to 8 hours doing paperwork. We drove the vehicle home at night, realized the next morning about the crack, the sales person told me it will be taken care of just bring it by the dealership. I spoke with him in between to set up an appointment before I leave the state. Finally drove the vehicle to them after almost one month of no communication from them. I was told they won't do anything because I never put in the contract for them to fix it. I told him you never gave us anything. He said unfortunately we can't do anything for you. I now have a newly purchased vehicle this dishonest business sold me with a defect they should have fixed instead of giving me a run around, promising to have things taken care of but lying at the end about a defective vehicle they sold to me.Desired Settlement: I am not a resident of Arizona but I would like the windshield fixed as promised, near my resident in [redacted].

Business

Response:

Our Customer Loyalty Manager, Bonnie F[redacted] has attempted on several occasions to contact Mr. [redacted] We are certainly willing to work with him to get his windshield repaired, however he hasn't contacted us back. If he could call Ms. F[redacted] we will make arrangements!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have spoken to Adam Marinaccio and was assured that the expenses will be paid for in advance and a local company in North Carolina will be provided my information so that the windshield can be fixed.

Regards,