Showcase Honda

Review: TOOK MY 2010 TO SHOWCASE HONDA NOVEMBER 26TH 2013 FOR ZAKTEK APPLICATION THEY DID'NT APPLY ALSO HAS PROBLEMS WITH THERE TIRE GAURINTEE BOTH OF THESE SERVICES I PAID A TOTAL OF 700.00 AT TIME OF PURCHASE FROM A [redacted].. BOTH SERVICES THAT THEY OFFER ARE FRAUD, THEY DO NOTHING TO YOUR CAR.

2 BAD TIRES AUGUST 2012, HAD TO REPLACE TIRES 2 DIFFERNT TIMES WITH ONLY 23,000 MILES ON CAR... THERE TIRE WARRANTEE DID NOT WORK BECAUSE I WAS IN WISCONSIN AND NEW MEXICO??? NOW THE ZAKTEK INTIOR/EXTERIOR I TOOK THE CAR THERE 11/26/2013 MY CAR CAME OUT WITH STAINS AND WAS TOTALLY DIRTY I HAD GREASE ALL OVER THE CARPET/FLOORMATS....THEY SHOULD STICK TO SELLING CARS NOT EXTRAS THAT ARE A TOTAL RIP OFF.Desired Settlement: I WANT THE MONEY I PAID FOR THIS SO CALLED ZAKTEK AND TIRE CARE WARRANTEE $700.00 BACK THESE SERVICES ARE NOT REAL AND SHOULD NOT BE OFFERED AT ALL.

SO 700.00 ILL GET THE ORIGINAL BILL OF SALE

MIKE REKOWSKI

Business

Response:

Please find enclosed the service records for the [redacted] vehicle, VIN [redacted]. We have also included the warranty regulations that are signed by each customer at the time of purchase stipulating that the vehicle must be brought in for a reapplication of the ZakTek coating every 6 months with a 30 day grace period before and after the 6 month mark. Unfortunately, the vehicle was not brought in for service within those parameters. The vehicle was brought into Showcase Honda on only three occasions since the vehicle purchase date, May 31, 2010. Those service dates as noted on the attached records are: 7/01/2010, 4/06/2011 (ZakTek application performed), and recently 11/26/2013 (ZakTek application performed). Unfortunately, the warranty that accompanies the ZakTek program has been voided because the vehicle was not brought in as outlined.

We have requested the full customer file from our off-site storage facility. Once the file arrives I can provide copies of the paperwork signed, and address the tire protection concerns expressed by Mr. [redacted].

Please feel free to contact me with any further questions using the contact information below,

Operations Manager

Showcase Honda

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Then they should have called me, e-mailed me,or sent something in the mail.. This is totally unacceptable I want my money back because this is a scam ran by this business. They seem to react just like they run there business in circles. Not Acceptable!

[redacted]

Review: sales contract included 2 items: [redacted] 5000 for $1049, and [redacted] for $548.90. Neither of these were installed on the car. After 3 weeks of attempted phone calls, no one returns calls or answers. On one occasion I spoke with someone named [redacted] in Finance Dept who said he would email a credit for the amount 'right away'. that was early last week. He will now not answer his phone or return my calls.Desired Settlement: please reduce my financed amount by $1,597.90.

Review: On Mar 13, 2015 I took the car to Showcase for an air bag recall and I was have a braking problem. The car would shudder at heavy brakingat high speeds. I wrote out for them that when on the highway and going down a long hill the car would speed up to 70 mph and when I applied the brakes to slow the car down I could feel a shudder (shimmy?); this would only occuron the highway with hard application of the·brakes. The said it would cost $149 to diagnose the problem and that the $149 could applied to the cost of fixing the brakes. After waiting in the waiting area for an hour the service advisor summoned me to look at his computer screen of the services that had been previously and what needed to be done now. The service advisor also said that I should have the leaking power steering leak fixed. Previously on Aug 24, 2011 Showcase said I had a power steering

leak. (However in Feb 2012 an . independent mechanic said he could find no power steering leak.)The expensive rack and pinion was also replaced at this time. Also see stuff from the internet about Showcase telling a customer that he needed a rack and pinion replacement because of a so called power

steering leak. The service advisor also said that I should have the valves adjusted. Later when I got back home after the car was fixed, I read in the owner’s manual it says the valves should be checked at 110,000 miles and adjust only if noisy. However they managed to steer me into this expensive procedure too. I had some other work done also that Showcase suggested. The job fixing the brakes involved machining the brake rotors and replacing the front pads. This work came to $181.95. Perhaps the only reasonably priced work done. In all, the "repairs"and service this time came to $3227.08

with the unneeded repairs amounting to $2141.19 Reseal Power Steering Pump Labor $325.00 Parts $38.24 Replace Rack and Pinion Labor $715.00 Parts $575.98 Replace Valve Cover Gasket Labor $195.00 Part $21.95 Valve Adjustment Labor $270.00 Total $2141.19 Worst of all the unneeded valve adjustment with new spark plugs and new valve cover gasket cost: Replace Valve Cover Gasket Labor $195.00 Part $21.95 Valve Adjustment Labor $270.00 Replace .Spark Plugs Labor $325.00 4 Plugs Parts $87.96 Total $899.91 On April 29 2015 I called Showcase and asked how much for a valve adjustment on a Civic and was told it would be $435 and that even included new spark plugs. I called Honda dealers in Tempe(4/29) and Super Springs(5/9) and they quoted similar amounts ($475 & $456) for valve adjustment and spark plugs. If you have the valve coveroff to adjust the valves, a new valve cover gasket is standard procedure.

Superstition Springs said that a new gasket is included. I was charged $899.91 for a job that Showcase said costs $435.00. I would like an opinion about Showcase's "special" prices I was charged.Desired Settlement: $899.91

Business

Response:

Our Service Director was unaware of the concern. He has researched the situation and contacted the customer to correct the error in his bill.

One star is really too many for this business. This is regarding the used car department.....

Here are email excerpts from the salesperson in response to my inquiry in which I explained to him that I live quite a distance and didn't want to drive to the dealership if the car wasn't in good shape. My comments follow below:

[redacted]: The CRV has a few minor scratches, no oxidation, no big dents, like new tires, leather looks like its never been sat on before. This vehicle is in immaculate condition.

Me: I can tell you that the salesperson was surprised when he saw the front of the car! He even said "Oh, I didn't notice that". He obviously hadn't done his homework. Scrapes on the front and back to the degree where there was no paint left! There was even RUST on the car!

[redacted]: That's why I am here, to help you out as much as I can and make sure you have all the information you need and to help utilize your time. I look forward to meeting you and possibly earning your business.

Me: Really? Please don't talk about utilizing time when I drove out there for nothing....I lost time and money/gas.

I then asked to speak to the manager who said he was sorry and that he would reeducate the staff. Reeducate? How do you reeducate someone regarding being dishonest?

Something else that was odd....when I arrived, I asked for [redacted] but the person that I sat down with had a nametag on that said [redacted].

Review: I purchased a used Honda Odyssey on June 20, 2015. I was pre-approved for a loan prior to entering the dealership, but was offered a lower interest rate through a credit union per the dealership. My income was entered incorrectly on the part of Showcase Honda, so it took almost 2 weeks to finance the car. In the middle of all of this I informed the dealership to just process the loan through the bank I was originally pre-approved through. The dealership called me back to tell me I wasn't approved. They had ran my credit again through the same bank, so the second loan request was denied. In total, my credit was ran 3 times to purchase one car.

I also purchased an extended warranty. My main question was whether or not the warranty is accepted at other dealers, and what the cost was to me. I was told it was accepted at any Honda dealership, at no additional cost. This is in fact, not the case. There is a $100 deductible for any service not performed at the purchasing dealership, which is Showcase. I do not live close to Showcase, and have no intention of taking my car there for service.

I also purchased a paint protection, that I was told is already on the car and if I purchase the car from them, I have to pay the $399, and that covers the reapplication every 6 months. I have no intention of going back to Showcase for service, and I don't intend on ever using the paint protection.Desired Settlement: I would like the $399 back for the cost of the paint protection. It will also offset the $100 deductibles I may have to pay in the future for any service I need to have completed.

Review: I received a letter from [redacted] informing me that I was approved for auto financing on a new or used vehicle. On 11/08/2014, I went to Showcase Honda to purchase a vehicle for my family. I brought [redacted]'s financing offer letter with me. I found a vehicle to meet my family's transportation needs, a used Honda Pilot 2011 (VIN: [redacted]). Before signing a contract, I informed the finance manager, [redacted], that I would not sign a contract, if my vehicle was not financed by a lender. I told him that I do not want to drive a vehicle around that is not financed; because I did not want to be held financially responsible for the mileage. I did not want my down payment on the used vehicle being used to pay for mileage or other expenses relating to the vehicle. Mr. [redacted] orally informed me that Showcase would never use a down payment on a vehicle to pay for mileage, in the event; the vehicle did not receive financing. Mr. [redacted] also informed me that my vehicle received financing and produced a contract. The contract stated that I would need to make a 500.00 down payment, which I did. I signed the contract on 11/08/2014.

Approximately within two weeks of signing a contract, I received two letters from lenders informing me that they would not finance my vehicle. I contacted the dealership, and was told that my vehicle had financing. On 12/24/14, I was contacted by Mr. [redacted] and told to return the Honda Pilot 2011, because they could not find a lender. During this ph[redacted] conversation, Mr. [redacted] also informed me that I would be refunded my down payment (he stated that my refund check would be available in two days); and that, I needed to return the vehicle. I returned the vehicle on 12/26/14.

I contacted Showcase Honda's accounting department on 12/29/14. I conversed with[redacted]; I was told that she is responsible for issuing checks. Ms. [redacted] checked their database and informed me that Mr. [redacted] never requested that I receive a refunded down payment. Ms.[redacted] stated that she would make inquiries and return my ph[redacted] call within an hour, but she did not. I contacted Ms. [redacted]n again, but she would not return my ph[redacted] calls. I made an earnest effort to ascertain if Showcase Honda would honor their promise to return my deposit of 500.00 dollars.

In summary, I believe that Showcase Honda engages in deceptive, fraudulent, and dish[redacted]st business practices. I believe that I was taken advantage of. I believe that this dealership preys on the poor.

Sincerely, [redacted]Desired Settlement: Receive a refunded check and apology.

Business

Response:

Regarding the compliant made by Mr. [redacted]---The lender was not able to verifiy the emplyment and related income provided therefore the transaction was not approved. We attempted to secure a loan with other lenders using the verifiable data but all lenders declined. Mr. [redacted] met with our General Manager and was refunded his $500 deposit. Please note---There was not a fee for the miles used.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Absolutely terrible

Did a we owe for my rims and because they "didn't fit" they never reimbursed us . Have been trying to reach finance for about two months now and were promised a check for the rims since that was what was promised and they didn't send , have called close to ten times and never get responses or calls back as promised . Finance took my gap off my vehicle when I was promised it was on there . AGAIN promised that they would fix it and call us back and I still haven't heard anything me and my fiancé have spoken with a couple of Jeremy's and also an Arnold and they do not respond . We are going on 2 months of no gap insurance nothing resolved and no returned phone calls . No check in the mail for the we owe of the rimsDesired Settlement: I want the gap payed for for my vehicle and I want the rims cost fully reimbursed since they did not give me my rims

Business

Response:

Ms. [redacted] and her fiancée came into the store this past Saturday and picked up their check reimbursement for the rims. We also verified there is a Gap policy on the vehicle they purchased. We apologize for her frustration in not timely returning her calls. We believe we have now resolved this matter to our mutual satisfaction.

Consumer

Response:

we came in on Saturday in the morning and spoke with an Ernie and a rich . Who stated they didn't want to give us the full reimbursement for the rims when that was the original deal. They stated because the original complaint had an amount they would not reimburse for full amount . The Revdex.com complaint I submitted did not have a amount . We brought in the receipt to the dealership and they didn't want to refund full amount . Also two of the men rich and Ernie were extremely rude . We took the check they printed but believe they still owe us the difference for the rims .

Business

Response:

I have further reviewed Ms. [redacted] complaint with our General Manager, we will be mailing she and her fiancée an additional check in the amount of $500.00 to appease her demands and consider this case closed.

Review: In May 2013, we were purchasing a conversion van from [redacted]). We requested [redacted] assist us in arranging to have a SkyLink GPS Vehicle Tracking Device installed in the 2013 Honda Odyssey conversion van we were purchasing. [redacted] arranged with Showcase Honda to have the SkyLink unit and the van was taken in on May 30, 2013 for the installation. The SkyLink GPS Unit #[redacted] was installed, the van was returned to [redacted] and it was shipped to Missoula, MT to be delivered to us through A&M Mobility. We enrolled in the SkyLink monitoring which included monitoring of the battery strength. This past fall and winter we began having problems with the van starting and had the van towed from our home in Florence to Missoula twice. The first time it was taken to A7M mobility to inspect the adaptive equipment and nothing seemed to be wrong but a possible loose battery connecting. The second time, it was taken to University Motors, a certified Honda dealer. Upon a full diagnostic on 3/5/14 when the van was towed due to a dead battery, it was determined the SkyLink GPS was drawing 30 milliamps from the battery instead of the usual 0.3 milliamps and was therefore faulty. We requested University technician disconnect the SkyLink component and remove it since it potentially was a fire hazard. We Had University Motors install a new battery after determining there was no other issues. We notified SkyLink of the Fact their product not only had a significant faulty draw but didn't function as advertised when it was to monitor battery life. SkyLink immediately agreed to refund the monies paid for the monitoring but stated they do not deal directly with consumers when it comes to products since the Skylink GPS product was sold to us through Showcase Honda and we would have to return the product to Showcase Honda and they would have to refund our monies so Showcase could return the unit to them for their monies. We began the process of calling and speaking with the Service Department Manager at Showcase Honda several times and leaving messages which repeatedly were left unreturned. We Explained we just needed to return the SkyLink GPS unit to them so the could return it to SkyLink because SkyLink stated they would refurn the money but to them not us since we had bought the unit from Showcase Honda. The Service Department manager finally called and stated they would not help and we would have to deal with SkyLink even though Showcase took $119.95 + $11.16 tax for the actual SkyLink GPS Unit#[redacted] on May 30, 2013 that they won't even reimburse us for if we were to send the unit back ASAP for them to send back to SkyLink as a faulty unit. I discussed the with the General Manager of Showcase Honda on March 12, 2014 and he even agreed if a faulty product were installed they would reimburse the monies and promised a follow up and return call but no calls have been returned and again we are being ignored by Showcase. We have reached out to USAA, [redacted], Honda and University Motors and will also be reaching out to the Revdex.com as well as the Attorney General of the State of Montana because it isn't appropriate a disabled Lt. firefighter paramedic who is dependent on this mode of transportation is being taken advantage of. Showcase Honda cannot claim ignorance, nor is ignorance an acceptance excuse in the eyes of the law, because this was obviously a conversion vehicle brought in from a conversion vehicle company so the question arises - is this a habit of Showcase Honda to take advantage of the disabled, a habit to take advantage of out-of-state buyers, and/or both?)Desired Settlement: We would link Showcase Honda to return our calls and refund the money for the unit. SkyLink is willing to reimburse the money to THEM once they get it from THEM. We paid Showcase Honda, Showcase Honda took our money and should help us send back this faulty unit that damaged the battery in a brand new Honda Odyssey and potentially could have started a fire in a conversion vehicle. Their reluctance help with this minor situation makes us question whether they prey on the disabled or out-of state buyers because of their inability to "fight back".

Business

Response:

Our General Manager spoke with Mrs. [redacted] this morning (Monday 3/17). He also spoke with her last week and then had our Service Director follow up with them (he ended up speaking with the husband but not Mrs. [redacted]).The [redacted]’s are going to send the Sky Link unit down to us, and we are going to work with them on a refund if they part is defective.Our GM has assured Mrs. [redacted], either way Showcase Honda will make sure they are taken care of.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The Unit was overnight shipped as agreed upon with [redacted], GM. It needs to be understood, the service manager, [redacted], spoke with my husband but repeatedly stated Showcase Honda was not responsible and was not providing us with the option to return the SkyLink unit back to them. He was also contacted by "[redacted]" from [redacted] Conversion Vehicles and University Motors Of Missoula Montana (the Honda dealership that diagnosed the issue and removed the faulty unit) with the same response to those two. He did not speak with myself or my husband with any resolution prior to my sending the complaint to the Revdex.com and that may be confirmed with phone records as we have provided to [redacted], GM conformation of the letter from [redacted] as well as the information from University Motors and the SkyLink unit. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My husband and I went to Showcase Honda on Saturday 08/2/2014 we were looking to purchase a vehicle. I had alreadt completed the pre-approval credit application so once in the seat of our Salesman [redacted] we started the process. We looked at a few different options that were presented to us by Showcase Honda and my husband and I picked an 2011 Honda CR-V with only 38,000 miles on it. Once we got back to the salesroom, [redacted] begin to give us options as to what the amounts that we should have to put down. Our options were 2k 4K and 6K so we placed 2k on the vehicle for our downpayment. 1000 cash and then other other in two payments. [redacted] told us that we were APPROVED! We would be driving off the lot with the vehicle. Here comes the paperwork. So we signed: Secure Odometer Disclosure, Retail Installment Sale Contract with the 72 months what was included with total monthly payments we also purchased GAP insurance. So that being said we found out that we were approved for a loan of 2000 needed down but the Director of Showcase Honda Stepheon said that really means 3500.00 and we would need and additional 1500.00 to put down. We had to unload the vehicle and give it back because it did not rightfully belong to us. He also stated that he could charge us for the 4 days that we had it but you didn't inform us of that so I will be picking up my check for our downpayment but the business that they are trying to portray is not what it seems to be. They need to be stopped. We wanted our car not our money back.

I recently received a letter from Showcase Honda stating that they were shorted by the lender, Honda Financial in June of 2013 when I leased a car. The letter stated that they had made several attempts to contact me via phone and in writing and they are now demanding payment within thirty days or they will take legal action. Showcase Honda did contact by phone three times last year and left voice mails and I returned each call and left a message requesting proof that they were shorted from lender as the person that called me was not available. I have not received any other letters other than the one I mentioned above and Showcase Honda has yet to provide proof of the shortage from the lender. I also have contacted the lender twice and they have no knowledge about the shortage that Showcase Honda is referring to and that I am current on my payments. Showcase Honda also applied undue pressure during the signing of my lease over their optional service contact and lied to me that I could cancel it at anytime. I took it so I could get out of there only to find that the price had been included in my payment. I called to cancel the service contract the next day and ended up having to deal with a manager in order to get my lease rewritten. I will never do business with them again nor would I recommend Showcase Honda to anyone.

Review: I am starting this compliant with the trust that I will have the desired solution. I am purchasing 2015 Honda [redacted] vehicle at Showcase Honda dealer. My desired color of the vehicle is Modern Steel Metallic. Buyers order was signed by me & dealer on 8/30/2015 for an aligned price of $28,200. This price includes dealer provided security alarm, Body side molding & Tailgate Spoiler along with the regular package dealer gives. Vehicle information:: Stock# [redacted] VIN# [redacted]; I did sign their privacy notice & have filled in the Credit application with my SSN and other personal details. Its been the 13th day since we had this purchase alignment but vehicle is not delivered to me yet. After multiple calls & e-mail follow ups from me, Dealer is not even providing the tentative delivery date of the vehicle. My family's long weekend plans were spoiled. I am so much disappointed and feeling helpless.Desired Settlement: I would like my desired vehicle (2015 Honda [redacted] Modern Steel Metallic) to be delivered as soon as possible and I would need to know the tentative delivery date of the vehicle.

Business

Response:

Our General Manager reached out to [redacted] yesterday, 9/13/15. We immediately went about the process of trying to secure a like vehicle he ordered and found one from another local dealership, concidentally the vehicle we had on order also arrived this morning. We have arranged for delivery of the vehicle this evening, Sept. 14th and [redacted] assures us he is happy at this point. We certainly apologize for the lack of communication with him and will ensure his delivery process go smoothely from this point forward. [redacted]ControllerShowcase Honda

This was a waste of time. Did most of my negotiations over the phone as I live 45 mins from them. Was up front and honest about everything. They gave us a great deal over the phone. When we got there, we waited an hour on them, only for them to tell me they didn't put the correct payoff in and the payments were actually $20 more a month. Got up and walked straight out. Won't be dealing twith them again!

Review: I recently purchased a Certified 2013 Honda Pilot. The vehicle I wanted had already been sold, so they really pressured us to go with this alternative. The price they offered was higher than the advertised price and they also wanted us to take a number of add-ins. The entire process took several hours, including the high pressure closing process to purchase added warranties where they could "magically" give us a lower interest rate if we signed up for it. Needless to say, I was frustrated by the process that ended after 8:30pm. Despite there being a clean Carfax report and this being a "certified" vehicle, we discovered the next day a crack and chip in the windshield along with paperwork in the glove compartment from the previous owners that showed that nearly $7,500 in front end damage had been repaired on the vehicle. Needless to say, I was extremely angry. I NEVER would have purchased a vehicle with that much previous damage - especially at a higher price (vs. what the price should be with previous damage). I contacted the dealer and Blake did respond, saying they'd fix my windshield and see what else they could offer me (vs. swapping for another vehicle) in the way of an extended warranty, oil changes, etc. Despite trying to work with someone to find out when this could be resolved, I do not have any resolution. That was last week and I still do not have any indication or further response from them regarding how they are going to make this right. I don't know if Blake doesn't feel this is important or if his hands are tied as far as what he can do for me, but I'm very disappointed in their ability to make me feel as thought this is an important issue to resolve.Desired Settlement: I'm not sure what I expect falls into any one of the descriptions listed, so I thought other was more appropriate. I feel that I want some sort of compensation or make good, primarily because I was sold a vehicle with undisclosed significant damage as well as things that I feel should have been easily identified in the "certification" process. I would never have purchased this vehicle and DEFINITELY not at the price I paid had I known. If this was a state that had the cooling off period on purchases, I would have cancelled this transaction the very next day. Their ability to make this right is critical to make me feel like I have not been ripped off on my purchase.

Business

Response:

Since receiving Ms. [redacted]'s complaint our Sales Management has reached out to her personally and reports she is now satisfied with her vehicle purchase and the concessions we made to her for our oversights on the original transaction. We appreciate her giving us the opportunity to correct our mistakes and ask should she have further concerns to please feel free to reach out to me personally. Stephanie U**, Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and feel that this issue has been resolved. When I left the dealership I was still concerned with the condition of the windshield where the crack and chip was filled in rather than the windshield replaced, but they assured me that if the cracks seem to get worse they would replace the windshield. I feel that they have provided me with a satisfactory resolution.

Regards,

After today, I have confirmed that I will never ever by a car from Showcase or any kind of Honda Dealer ever again. A sales guy and management called almost every day. Told me that I could come in and have my car appraised and possibly get into a different one at the same or less monthly payment. What they did not tell me is that I would be UPSIDE DOWN ON MY EQUITY!. You wanted to finance $33000 for a vehicle that is not even priced that high. I took my whole entire afternoon with this garbage! Everytime I have come into this facility it has taken in excess of 2 to 4 hours to leave out of there. I'm not happy and I'm going to message this directly to Honda. I'm My next car will not be a Honda. I'm on my last one. Here is a tip, don't tell me about a deal you can't make happen.

Payed off my Certified Used 2007 Honda Odyssey two weeks ago. Three weeks prior my electronic doors, alternator and air conditioner cease to function. Honda charges a diagnostic fee of $130. to check their vehicles. I declined and drove it over to my local mechanic, to get his thoughts on what would be needed and the cost associated with the repairs. Diagnosed my vehicle and an submitted an estimate to me at no charge.

At the time I purchased my vehicle I bought an extended warranty for $1600. & Gap Ins. $500. Due to the mileage and the age of my vehicle, even though I have only had the car for 5 years Mr. [redacted], Manager of Showcase Honda explained there was nothing he could do. He did offer to waive the fee for diagnostics. I receive a call from his service manager [redacted], shortly after and he left a message. Repairs would be over $2800. Spoke to [redacted] with Honda Product Concerns in Torrence, CA. She could not do anything as well. Unbelievable customer service.

With all the repairs that I would need at this time it would be well over $5000. My husband and I purchased two vehicles within a three month period from Showcase Honda, I would have thought as a courtesy they would have offered to cover some of the fees? Not at all. My husband just replaced his alternator last week as well. All that to say this, it is not worth putting that amount of money at this point into it.

I will be purchasing two vehicles this week, needless to say, they won't be Honda's. By not offering to assist they lost two repeat customers. Be leery of car salesman selling you extra's. Put your money in the bank for any future repairs. Be sure to spread the word on Honda's customer service and sales practices. Even Honda's Product Concerns Dept. is less than concerned about their customers as well.

Review: I just purchased at 2005 Honda [redacted] from Showcase Honda 10 days ago. I have gone back to showcase about 3 times, and called them a total of 10 times. No one returns my calls and it is related to a safety issue of the back door for the trunk of the van. The day after I brought my vehicle home from showcase my husband opened the trunk to put groceries in and the door automatically shut on my husbands head and does not stay open. When I came in to refinance my van my sales person asked me to bring in the following morning, at 8 AM. I explained that I cannot because I have to drop my children to school. Then I brought the car in another time and they told me they would have [redacted] Call me to schedule the trunk to be repaired. I have called her three times and she never returns my calls. [redacted] never returns my call. They falsify, they call you like crazy when they want you to buy a car and when they get the $$$ they never care about you. They were supposed to get me the headphones for the dvd and they never called me about that. Also watch the numbers on the finance paperwork because they change the amount. they dropped the price down on my van, but they higherd the service contract. I NEVER wanted a service contract but they forced me to get it. This is the worst dealership every. I will never recommend anyone to buy from them. WORST customer service, and they are scammers, liars, and cheats.Desired Settlement: I want someone to return my call and not lie to me, I want the set of headphones I was promised when I bought the car, I want my trunk fixed, back taillight like I was promised. And I want the service contract to be adjusted to what it was when I first bought the car. and give me the discount of the van since the bank told showcase Honda what my van was really worth.

Business

Response:

[redacted], our General Manager has been in contact with [redacted] and she has now brought her vehicle in for the repairs initially promised to her. We provided her a rental car and the repairs to her vehicle at No Charge to the customer. We apologize for her frustration in trying to schedule and contact us earlier and appreciate her reaching out so we could rectify the situation. We believe at this point she is now happy with her purchase and transaction.

On 4/15/2015 we purchased a Buick Lacrosse 2012. On April 2016, I got a flat while picking up my grandson. This was the first flat we had since buying the car. I called State Farm road service for assistance. The guy that came out to fix the flat took out the spare in the trunk and informed me that the spare was not the correct size and did not fit the car. My husband went down to Showcase Honda to see if there had been a mistake with the spare that was placed in the car. My husband was told by the general manager, Tim Bothwell that they couldn't do anything about the spare. The general managers attitude was indifferent and said there was nothing they could do. The gentleman then referred my husband to the Buick dealership across the street. The parts department ordered the tire and rim and informed me that it would take several months to arrive. The cost would be over $450. We then tried to contact several automobile salvage yards and none carried that specific tire for the car.

It appears, through no fault of our own, that we are being forced to correct the problem.

This is definitely not "Customer Service" that we would recommend to anybody, and we will never do business with this dealership again, or refer anyone of our friends or family to this dealership.

I am a lease customer for 15+ years and have A+ credit. The only honest man in the entire dealership is Mark Eaton in Finance. The sales staff and management told my husband and I that the deal was zero down. We signed the lease and left. Then a few days later, they wanted us to re-sign. All of a sudden they want 1200.00 down and changed the trade in deal also. What a fiasco, making a FOOL of us and their own employee Mark who is an honest great person! The deal was never about money down. The sales employees screwed everything up, 3 trips to the dealership and I just took my beautiful car back and CANCELED the whole joke of a contract. The dealership even accused their finance man of pocketing the 1200.00????

Seriously Negative!

Poor F- is the score I give

If you want to enter a shark tank then this is the place for you. I am right now exploring cars because I do want to buy a new car and I decided to look at Honda. I went into this place to simply look at Honda Civics to see if I would be interested some day but the sharks swarmed me. The second I pulled in the lot a car salesman came up to me and asked me what I wanted. I said I was there to LOOK at Honda Civics. I have never owned a Honda so I simply wanted to explore Honda as a possibility. I made it quite clear that I was not going to buy a car that day because I wanted to look at other models too. The first thing they did was to start asking me what payments I wanted and they wanted the keys to my car so they could appraise it. I kept telling them I was not ready for that yet but they would not relent. I finally gave them the keys (the biggest mistake I made) and then they started to try to talk payments with me. No matter how much I told them I was not interested in payments yet, that I simply wanted to explore my options they would not relent. I did test drive a Honda Civic and I told them that I would keep it in mind but they would not give up. At this point they had the keys to my car so I had not much choice but to listen to their pushy sales talk. They came back with a payment sheet no matter after I had told them a hundred times I did not want to discuss payments and that I was simply looking at my options. After I was at the dealership for 3 hours listening to them try to convince me to buy the car (I had to, they had my keys), I finally had to get downright nasty with them. I did have a second set of keys on me so I could leave even though they had my keys. I showed them the second set and told them I can leave at any time I want since I have my second set of keys but If I do leave using my second set that the second I get off the lot I was going to call the police! They finally relented and gave me my keys. These people do not want to respect the fact that buying a car is not like buying a loaf of bread in a grocery store. It is a major decision in one's life that can not be made in a single visit to a car dealership. This stressfull, major decision is only made worse when you have to be in a shark tank to do it. I am still considering Honday, in fact today I went to Tempe Honda to look at cars and I was very impressed with them! They were very respectful of me and my major decision. If I decided to go the Honda route I will defiitely go with them and avoid the shark tank at this place! Avoid this place at all costs! I can not understand why any car dealership would think that these tactics are an effective way of selling cars. I do not think taking customer's keys from them and refusing to return them is good customer service nor do I think it is an effective way of selling vehicles.

Review: I brought my car in to Showcase Honda for an oil change, polish, and a courtesy car wash. When they were done with the vehicle I inspected immediately and I noticed a scuff mark black; scratch on the front driver's side bumper. The car was not washed properly which leads me to believe the zantac was not applied properly which is part of our contract that we financed for. Keeping this in mind this is a brand new 2014 Honda Accord Sport when I mentioned it to the service employee he immediately denied all allegations and called the manager who then buffed the scuff mark however the scratch is still there and visible. Spoke with the person who had previously assisted us with financing the vehicle and insisted they have 100% Customer service satisfaction and I just fell through the crack. I felt this was inappropriate and I didn't feel as a valued customer. He then said they would handle this and I never heard from him. Their service was extremely upsetting I do not feel comfortable with taking vehicle in for any other service though it is included in our contract. Their Customer service was terrible and they are untrustworthy. All the staff is unprofessional and they made me feel uncomfortable and humiliated and I felt I was lied to about the service contract that includes all these services every 5,000 mi- 6 months...Desired Settlement: I would like an apology, complimentary service for the inconvenience and I would like the scratch left on the car to be repaired asap. I would like to be treated as a valued customer as I deserve. I chose to go to Showcase Honda because of their high standard now I'm having second thoughts. I want my business to be appreciated.

Business

Response:

Mr. [redacted],Thank you for taking the time to express your concern. Prior to the Revdex.com response, we received your internal communication and left a message for you at the number we have on file.Please contact me at your convenience at ###-###-#### so we can schedule a time to address your situation.Best regards,[redacted]General Manager