Showcase Honda

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted].  The financial issues have been resolved satisfactorily.  It is disappointing, however, that the management team would not entertain resolution of the issue when notified directly by the customer. Instead they remained steadfast in their processes until prompted by the Revdex.com to consider the customer's problem to be an issue that warranted problem-solving.  Hopefully the suggested training will include both training for the sales/service staff on the company processes that need to be implemented and communicated, as well as basic client service and accountability training for the management team.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The Unit was overnight shipped as agreed upon with [redacted], GM. It needs to be understood, the service manager, [redacted], spoke with my husband but repeatedly stated Showcase Honda was not responsible and was not providing us with the option to return the SkyLink unit back to them. He was also contacted by "[redacted]" from [redacted] Conversion Vehicles and University Motors Of Missoula Montana (the Honda dealership that diagnosed the issue and removed the faulty unit) with the same response to those two. He did not speak with myself or my husband with any resolution prior to my sending the complaint to the Revdex.com and that may be confirmed with phone records as we have provided to [redacted], GM conformation of the letter from [redacted] as well as the information from University Motors and the SkyLink unit.    I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

Then they should have called me, e-mailed me,or sent something in the mail.. This is totally unacceptable I want my money back because this is a scam ran by this business. They seem to react just like they run there business in circles.  Not Acceptable!

                              [redacted]

We have spoken to Ms. [redacted] on several occasions, and have at one point resolved her concerns shortly after she contacted our General Manager. She was calling on behalf of her parents with questions regarding the deal structure.Initially, she requested an audit of the deal...

to insure everything was compliant which our GM did, and followed up with her that everything was completed properly.Then she voiced concerns that her parents did not receive the $100.00 referral fee that she waived so that amount was applied as a credit for her parents. In addition, she told me she had spoken to an associate here about her previous customer discount of $250.00 to be applied to her parents car so we increased the credit amount to $350.00.Regarding the price of the car, it includes a steering wheel cover, and fog light cover that her parents requested, and was noted on the signed ‘We Owe’ agreement for their protection.We feel we have been pragmatic in working with Ms. [redacted] including offering the referenced credits to her parents strictly based on her contacting us, and expressing concerns. As we have stated to her in the previous agencies she has reached out to, the credits are goodwill, and we are not obligated or inclined to offer additional goods or services. Managing Partner

Mr. [redacted],
Please accept our apologies for not complying with your request to remove you from our call list.  We sometimes have zealous new sale people who haven't been properly trained to acknowledge those requests or not solicit anyone who has previously requested such...

treatment.  I personally have made it a point to remove your address and phone number at this time and used your complaint as training material for a recent sales meeting.  Should you receive any further contact from us, please get in touch with me personally!  Stephanie U**-

we came in on Saturday in the morning and spoke with an Ernie and a rich . Who stated they didn't want to give us the full reimbursement for the rims when that was the original deal. They stated because the original complaint had an amount they would not reimburse for full amount . The Revdex.com complaint I submitted did not have a amount . We brought in the receipt to the dealership and they didn't want to refund full amount . Also two of the men rich and Ernie were extremely rude . We took the check they printed but believe they still owe us the difference for the rims .

Regarding the compliant made by Mr. [redacted]---The lender was not able to verifiy the emplyment and related income provided therefore the transaction was not approved.  We attempted to secure a loan with other lenders using the verifiable data but all lenders declined.  Mr....

[redacted] met with our General Manager and was refunded his $500 deposit. Please note---There was not a fee for the miles used.

Our Service Director was unaware of the concern. He has researched the situation and contacted the customer to correct the error in his bill.

The client was offered and agreed to purchase an extended service agreement (signed copy of the accept/deny form on file). She did not elect to purchase some of other products.

The client is welcome to cancel the warranty and the funds will go straight to the lien holder reducing the...

end balance.

If they would like to do so, please contact our Consumer Relations Manager [redacted] at [redacted].

Since receiving Ms. [redacted]'s complaint our Sales Management has reached out to her personally and reports she is now satisfied with her vehicle purchase and the concessions we made to her for our oversights on the original transaction.  We appreciate her giving us the...

opportunity to correct our mistakes and ask should she have further concerns to please feel free to reach out to me personally.     
Stephanie U**, Controller

We reviewed the clients options with him again and he was recontracted at the stucture he selected.

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution would be satisfactory to me.  I appreciate the response from Showcase Honda.

Regards,

Our General Manager spoke with Mrs. [redacted] this morning (Monday 3/17). He also spoke with her last week and then had our Service Director follow up with them (he ended up speaking with the husband but not Mrs. [redacted]).The [redacted]’s are going to send the Sky Link unit down to us,...

and we are going to work with them on a refund if they part is defective.Our GM has assured Mrs. [redacted], either way Showcase Honda will make sure they are taken care of.

We have apologized for Mr. [redacted]s insensitive treatment in our service department and have replaced his bumper as requested.  We thank him to bringing this situation to our attention, as we have coached the employees involved appropriately.  Should he have any further concerns we...

invite him to reach out personally to Mr. B[redacted] or myself.   
Stephanie U[redacted] Controller

Our Service Manager, Raul J[redacted] has been in contact with Mr. [redacted] and refunded the $243.20 he is disputing.  We have consulled with the employee involved, he should have gotten written authorization for the repairs, as is our policy.  We hope Mr. [redacted] accepts our apology, we...

appreciate him reaching out about his issue so we can train newer personnel accordingly and avoid like situations occurring in the future.  Thank You!

Our General Manager reached out to [redacted] yesterday, 9/13/15.  We immediately went about the process of trying to secure a like vehicle he ordered and found one from another local dealership, concidentally the vehicle we had on order also arrived this...

morning.  We have arranged for delivery of the vehicle this evening, Sept. 14th and [redacted] assures us he is happy at this point.  We certainly apologize for the lack of communication with him and will ensure his delivery process go smoothely from this point forward.  [redacted]ControllerShowcase Honda

Although I did sign a second contract with different financing terms with Showcase Honda, the payoff amount is still being delayed and has not been sent to the lien holder of my previous vehicle.  As a result of the continued delay in processing I am incurring fees on the vehicle that is no longer in my possession. Currently the fees amount to $102 but will increase if the matter is not completely resolved before Friday, April 1 2016.  
Also, the dealer did not change my first payment due date to reflect 45 days after the new agreement.  Because the new agreement was signed on Monday, March 28 2016 my first payment should have been changed to May 13, 2016.

[redacted] and [redacted] were able to work with [redacted], our Controller, and come to a resolution that meets their needs regarding their 2012 Chevy Cruze.  The vehicle is currently being repaired, and service will be completed in the next 24 hours.

Mr. [redacted],Thank you for taking the time to express your concern. Prior to the Revdex.com response, we received your internal communication and left a message for you at the number we have on file.Please contact me at your convenience at ###-###-#### so we can schedule a time to...

address your situation.Best regards,[redacted]General Manager