Showcase Honda

Review: I brought my car in to Showcase Honda for an oil change, polish, and a courtesy car wash. When they were done with the vehicle I inspected immediately and I noticed a scuff mark black; scratch on the front driver's side bumper. The car was not washed properly which leads me to believe the zantac was not applied properly which is part of our contract that we financed for. Keeping this in mind this is a brand new 2014 Honda Accord Sport when I mentioned it to the service employee he immediately denied all allegations and called the manager who then buffed the scuff mark however the scratch is still there and visible. Spoke with the person who had previously assisted us with financing the vehicle and insisted they have 100% Customer service satisfaction and I just fell through the crack. I felt this was inappropriate and I didn't feel as a valued customer. He then said they would handle this and I never heard from him. Their service was extremely upsetting I do not feel comfortable with taking vehicle in for any other service though it is included in our contract. Their Customer service was terrible and they are untrustworthy. All the staff is unprofessional and they made me feel uncomfortable and humiliated and I felt I was lied to about the service contract that includes all these services every 5,000 mi- 6 months...Desired Settlement: I would like an apology, complimentary service for the inconvenience and I would like the scratch left on the car to be repaired asap. I would like to be treated as a valued customer as I deserve. I chose to go to Showcase Honda because of their high standard now I'm having second thoughts. I want my business to be appreciated.

Business

Response:

Mr. [redacted],Thank you for taking the time to express your concern. Prior to the Revdex.com response, we received your internal communication and left a message for you at the number we have on file.Please contact me at your convenience at ###-###-#### so we can schedule a time to address your situation.Best regards,[redacted]General Manager

Review: We visited the dealership with the purpose of exploring the purchase of a new Honda car.

We were offered to drive a car, and comeback the next day, to complete the contract, while they were investigating my credit ratings.

They offered zero interes, if I could reach a credit rating of 660.

I went to my bank, [redacted] and they confirmed, that in some instances, my credit rating was 670.

I came back the next day to dealership, to let them know of my findings, and pick up the financing document.

The finance manager, and the sales person, a woman, promised to mail it to my house.

We never received the information.

I came several times, to request the information, and the adjustment in the interest payments, that had been promised at any time.

During a period of about eight months, I have been coming to inquire about the document, and I have been left waiting for hours.

Finally, on Thursday, May 30 I had a meeting with a person named [redacted], who gave me general information, verbally, about the transaction.

According to this information, the interest rate charge is approximately, 37 percent, rather, than zero percent.

I asked Mr. [redacted] for a copy of the finance document, to which I have been entitled, and he indicated that he could not provide a copy because the original was kept in a location outside the dealership.

However, this information is misleading given that the document exists in an electronica file, which was reviewed by Mr. [redacted] during our meeting.

In any event, he promised to deliver the document on Tuesday. June 4.

I also received two mails from General Manager [redacted]

He invited me to call him or to write him.

I did both, however, I could never have a hold on him.

In short, I believe that they are hiding the finance document, because, the interest rate is not zero per cent, but, rather, according to my estimates, based on the information provided by [redacted], it is 37 percent.

In addition, they do not want us to have the document because, they introduced charges for extra mile service that we did not authorize.Desired Settlement: I want the car payments to reflect the promised zero interest payments program existing at the time my wife and I purchased the car, and I want to have a copy of the finance charges, to which I am entitled.

In spite of multiple calls, and visits to the dealership, I have not been able to get the information on the charges and interest that determined the current value of the monthly payments.

Business

Response:

Requesting more time - do in fact need to get documents from offsite as Mr. [redacted] mentioned in his complaint.

Business

Response:

Managing Partner [redacted] spoke with Mr. [redacted] at length on June 18th 2013 over the phone. They discussed Mr. [redacted]’s purchase experience and found that the customer is very happy with both his vehicle and Showcase Honda’s sales and service departments. They reviewed his paperwork and found everything to be in order for both parties. Mr. [redacted] understands his interest rate is actually 6.84%, and he is happy that Showcase Honda was able to help him cancel his extended coverage program. The customer has all paperwork he was seeking, and was very appreciative of the call. Mr. [redacted] informed the customer that we would be making a response to the Revdex.com stating that his concerns had been resolved and the customer agreed.

Customer Loyalty Manager

Showcase Honda

###-###-####

Direct: ###-###-####

Fax: ###-###-####

www.showcasehonda.com

Review: Subject: Bait and Switch with Auto Loan Interest Rate and Forced Purchase of MPP Auto Maintenance Plan I am writing to expose the bad and unlawful business practices of Showcase Honda my wife and I experienced while purchasing a new car on Saturday, March 14, 2015. After carefully negotiating trading in 2 older clear titled vehicles for a [redacted]X, and an additional cash down payment of $2000.00, and with my credit score of 704, we were told by our salesman and agreed to purchase the [redacted] and that our payment would be $217.04 for 60 months at a 5.99% annual interest rate (which we mentioned we thought this rate was somewhat high). We were finally called into the Finance Office where we spent over 2 hours of further negotiations, including a final pitch by the Finance Manager to add this MPP Insurance Plan for a mere $7.76 more per month to our payment which revised our payment from $217.04 to $224.80. At that point, we agreed under duress to complete the deal and finally go home, even after stating twice that we did not want their MPP Insurance Maintenance Plan. It should be noted that the finance person initially offered us a total monthly payment of $338.00 for 60 months and when we said NO, he went and got the Finance Manager who offered us a monthly payment of $224.80 (up from $217.04) which also included this MPP Insurance Maintenance Plan and at this price, we agreed to. Finally, after the conversation with the Finance Manager, we received a printed copy of our new contract and upon actually reading, but before signing the newly printed contract, we discovered the terms had changed to 63 months at $224.80 at an interest rate of 1.99%. When we asked, why 63 months, we were told that was to get a 1.99% interest rate, which coincidentally didnt change the payment amount, but added 3 additional months of payments to our contract.In closing, this car dealer forces its customers to add this MPP Insurance Plan to their auto purchase financing and then changes the original amount of payment terms from 60 months of payments to 63 months of payments to collect these charges. This entire deal took Showcase Honda over 5 hours of us being at the dealership of which most of this time was spent in the Finance Office being coerced into adding a vehicle maintenance plan we really didnt want and stated so twice. Ultimately, what we want is for Showcase Honda to honor either deal as originally discussed which was $217.04 for 60 months of payments without the MPP Plan or $224.80 for 60 months with the MPP Plan and NOT $224.80 at 63 months with their add-on MPP Insurance Maintenance Plan which we finally signed under duress. I am officially making and acknowledging this complaint on Sunday, March 15, 2015 (1 day after signing contract and vehicle purchase).Thank You,[redacted]Desired Settlement: Sales Contract MUST be re-written to reflect an actual 60 months of payments at $224.80 w/MPP or $217.04 w/o MPP), NOT 63 months.

Business

Response:

We reviewed the clients options with him again and he was recontracted at the stucture he selected.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am very upset with with how unprofessional and poor the customer service is at showcase honda. I had a case where I was one step away from taking it to the court. I complained and argued with the way the treated me so much they ended doing the service for me. But I couldn't do it by myself. I am a single woman so they thought they could take advantage of me; I ended up taking my stepdad and that's when they realized that if they didn't help I was going to higher authorities to get this solved. I did my financing through my bank and even my bank complained about their customer service and communication skills. They would always say they would contact me because there was so much on their part they had to do but they never followed through. I would have to call and email almost everyday to get a hold of someone. I work in customer service and I can't believe the way I was treated. I still have to keep in contact because they have yet to finish all the services but in once it's done I plan on being done with them. I already want nothing to do with them.

Review: I purchased my car on MAY 27, 2014 FROM showcase honda. Six days later my car doesnt work. when I purchased it the car had the frony bumper broken. I asked my salesman why is broken, he responded like it looks like the previos owners hit something while they were parking. Well that was a lie I feel. Thats the same part that the car stopped working from below the bumper. Now honda doesnt want to repair it, they want me to pay half of the repair which we are looking around more than$1500. The general manager,([redacted]) was the man "helping" us, instead he made me feel like if I was an it he was talkign to me and my finace like if we were ignorant.Desired Settlement: We want to do a full return, I dont want to dealwith showcase honda ever again. I want everything returned.

Business

Response:

[redacted] and [redacted] were able to work with [redacted], our Controller, and come to a resolution that meets their needs regarding their 2012 Chevy Cruze. The vehicle is currently being repaired, and service will be completed in the next 24 hours.

Review: I purchased a 2006 Ford 500 from Showcase Honda July, 2013. The sales person first tried to add $1600.00 to the advertised price of the car, stating it was all the repairs that they had to do . I told him that he could not do that, because if that was what they had to do to get the car ready for sale, then they should have advertised it at that price. He backed down on that, but came back from "seeing his manager" and said that then he would include a service contract for a similar price. I refused that. Back to his manager, back and forth, back and forth. I was very clear that I did not want to bicker, I just wanted to buy the vehicle at the listed price, putting down a fairly substantial down payment. So then he said he would have to run it through the finance manager. I was upfront with them that my credit was poor, but they said that would not matter. So he went back to the finance manager, and after a very long wait, finally I was brought back to the finance manager. I was informed that the only way they could finance me was to add on this 2 year service contract, that would cost $2,200, but it would cover everything, so after being there for more than 4 hrs, and needing to have a car, I signed. The following week I left for Minnesota, and discovered the air conditioning was malfunctioning, as well as the CD player, long trip with no air or music. They have had my vehicle now for 2 weeks, and I was just informed that they would not repair the air.Desired Settlement: I would like the service contract cancelled, and receive a refund for the full $2,200.00 amount, as I now understand was not necessary, and did not cover the repairs I needed. I would like the air conditioning repair done at a repair shop of my choice, and paid for by Showcase Honda, which Arnold quoted as $1000.00.

Business

Response:

After reviewing Ms. [redacted] paperwork we found that she was in fact signed up for the "bronze" level warranty instead of the "silver." We have worked with the aftermarket company to upgrade her warranty to "silver" level at no additional cost to the customer. The air conditioning has been repaired on the vehicle at the cost of the dealership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There are other issues on the contract that need to be clarified. There are issues re: price paid for vehicle was listed differently on different contracts. Am meeting with general manager about this tommorrow.Regards,[redacted]

Business

Response:

Ms. [redacted] came into the dealership 9/17/2013 for a meeting with General Manager [redacted]. They reviewed the sales price of the vehicle on the documents from the vehicle purchase. Ms. [redacted] felt the sales price was incorrect but did not recall what the price should have been in her opinion. Mr. [redacted] reviewed the various documents Ms. [redacted] signed at the time of purchase verifying her acceptance of the sales price. Ms. [redacted] was also unhappy with the new upgraded warranty, Mr. [redacted] offered to help her cancel the warranties, and she declined. Ms. [redacted] vehicle has been repaired, there are no further matters to be discussed.