Showcase Honda

Review: Two days after I agreed to finance a car through Showcase Honda, I was told that Honda would not honor the deal that was made with me. I spoke with Jeremy W[redacted] and told him that I would come in that day to return the car rather than make a new deal. On the phone, Jeremy said ok. I promptly came back to the dealer expecting to return the car. Instead I spoke with another sales person, Adam who tried convincing me to change the deal. I kindly expressed that I could not make another deal and that I would like my car returned to me in addition to a refund of my $500 down payment. He said ok, but that day I waited for a total of 3hrs, before I finally barged into the office and said that I had to go to another appointment.

I returned a day later. After waiting 45min Jeremy said that they are working with Honda to get the financing and that they are down to the last $1,500. He said that he did not want to waste any more of my time and that I would receive a call if I needed to come back in.

I received a call today from Joe B[redacted] saying that I needed to come in to sign the loan papers. I arrived to the dealership and I never spoke with Joe. Two new sales people Javier and another manager whose name I don't recall spoke to me 20 minutes a part asking me if I could change the deal that was made. When I spoke with both people, I told them I could not and again I requested my vehicle and refund each time. I waited an hour and it was never brought out to me. Finally I left because I had another evening appointment to get to.Desired Settlement: Honda should uphold the deal that was made with me on Monday, March 14 2016.

If Honda will not uphold the deal, my time should not be wasted; my down payment and my vehicle should be promptly returned to me.

Business

Response:

Our General Manager personally reached out to Ms. [redacted] after receiving her correspondence thru your organization and apologized for her frustration and our confusion over her attempts to reclaim her trade in and make her refund timely. We were able to come to amicable terms with her to finalize her purchase of the new vehicle she originally wanted and the deal has now been finalized. We believe the client is now satisfied and thank her for bringing this disorganization to our attention so we can address it in our processes and training. Thank You, Stephanie U**, Controller

Consumer

Response:

Although I did sign a second contract with different financing terms with Showcase Honda, the payoff amount is still being delayed and has not been sent to the lien holder of my previous vehicle. As a result of the continued delay in processing I am incurring fees on the vehicle that is no longer in my possession. Currently the fees amount to $102 but will increase if the matter is not completely resolved before Friday, April 1 2016. Also, the dealer did not change my first payment due date to reflect 45 days after the new agreement. Because the new agreement was signed on Monday, March 28 2016 my first payment should have been changed to May 13, 2016.

Business

Response:

Ms. [redacted], We will expedite the lien payoff on your trade in once your new loan documentation has been submitted to Honda. If you will notify your trade lien holder you have traded the vehicle to us, the later payment and additional fees will not be your responsibility.As to the payment date on you new contract, this was required by the new lien holder in order to keep your payments the same as the contract you signed March 14th. Additionally, you have had use of the vehicle since that time and not had to make a payment on either vehicle. We hope this satisfies your further questions and ensure you should be quite satisfied with the deal you have negotiated, we have realized a substantial loss in an attempt to make you a happy Honda customer and upgrade your daily driving experience in a much nicer vehicle. Stephanie U**, Controller

Review: We visited the dealership with the purpose of exploring the purchase of a new Honda car.

We were offered to drive a car, and comeback the next day, to complete the contract, while they were investigating my credit ratings.

They offered zero interes, if I could reach a credit rating of 660.

I went to my bank, [redacted] and they confirmed, that in some instances, my credit rating was 670.

I came back the next day to dealership, to let them know of my findings, and pick up the financing document.

The finance manager, and the sales person, a woman, promised to mail it to my house.

We never received the information.

I came several times, to request the information, and the adjustment in the interest payments, that had been promised at any time.

During a period of about eight months, I have been coming to inquire about the document, and I have been left waiting for hours.

Finally, on Thursday, May 30 I had a meeting with a person named [redacted], who gave me general information, verbally, about the transaction.

According to this information, the interest rate charge is approximately, 37 percent, rather, than zero percent.

I asked Mr. [redacted] for a copy of the finance document, to which I have been entitled, and he indicated that he could not provide a copy because the original was kept in a location outside the dealership.

However, this information is misleading given that the document exists in an electronica file, which was reviewed by Mr. [redacted] during our meeting.

In any event, he promised to deliver the document on Tuesday. June 4.

I also received two mails from General Manager [redacted]

He invited me to call him or to write him.

I did both, however, I could never have a hold on him.

In short, I believe that they are hiding the finance document, because, the interest rate is not zero per cent, but, rather, according to my estimates, based on the information provided by [redacted], it is 37 percent.

In addition, they do not want us to have the document because, they introduced charges for extra mile service that we did not authorize.Desired Settlement: I want the car payments to reflect the promised zero interest payments program existing at the time my wife and I purchased the car, and I want to have a copy of the finance charges, to which I am entitled.

In spite of multiple calls, and visits to the dealership, I have not been able to get the information on the charges and interest that determined the current value of the monthly payments.

Business

Response:

Requesting more time - do in fact need to get documents from offsite as Mr. [redacted] mentioned in his complaint.

Business

Response:

Managing Partner [redacted] spoke with Mr. [redacted] at length on June 18th 2013 over the phone. They discussed Mr. [redacted]’s purchase experience and found that the customer is very happy with both his vehicle and Showcase Honda’s sales and service departments. They reviewed his paperwork and found everything to be in order for both parties. Mr. [redacted] understands his interest rate is actually 6.84%, and he is happy that Showcase Honda was able to help him cancel his extended coverage program. The customer has all paperwork he was seeking, and was very appreciative of the call. Mr. [redacted] informed the customer that we would be making a response to the Revdex.com stating that his concerns had been resolved and the customer agreed.

Customer Loyalty Manager

Showcase Honda

###-###-####

Direct: ###-###-####

Fax: ###-###-####

www.showcasehonda.com

Review: Subject: Bait and Switch with Auto Loan Interest Rate and Forced Purchase of MPP Auto Maintenance Plan I am writing to expose the bad and unlawful business practices of Showcase Honda my wife and I experienced while purchasing a new car on Saturday, March 14, 2015. After carefully negotiating trading in 2 older clear titled vehicles for a [redacted]X, and an additional cash down payment of $2000.00, and with my credit score of 704, we were told by our salesman and agreed to purchase the [redacted] and that our payment would be $217.04 for 60 months at a 5.99% annual interest rate (which we mentioned we thought this rate was somewhat high). We were finally called into the Finance Office where we spent over 2 hours of further negotiations, including a final pitch by the Finance Manager to add this MPP Insurance Plan for a mere $7.76 more per month to our payment which revised our payment from $217.04 to $224.80. At that point, we agreed under duress to complete the deal and finally go home, even after stating twice that we did not want their MPP Insurance Maintenance Plan. It should be noted that the finance person initially offered us a total monthly payment of $338.00 for 60 months and when we said NO, he went and got the Finance Manager who offered us a monthly payment of $224.80 (up from $217.04) which also included this MPP Insurance Maintenance Plan and at this price, we agreed to. Finally, after the conversation with the Finance Manager, we received a printed copy of our new contract and upon actually reading, but before signing the newly printed contract, we discovered the terms had changed to 63 months at $224.80 at an interest rate of 1.99%. When we asked, why 63 months, we were told that was to get a 1.99% interest rate, which coincidentally didnt change the payment amount, but added 3 additional months of payments to our contract.In closing, this car dealer forces its customers to add this MPP Insurance Plan to their auto purchase financing and then changes the original amount of payment terms from 60 months of payments to 63 months of payments to collect these charges. This entire deal took Showcase Honda over 5 hours of us being at the dealership of which most of this time was spent in the Finance Office being coerced into adding a vehicle maintenance plan we really didnt want and stated so twice. Ultimately, what we want is for Showcase Honda to honor either deal as originally discussed which was $217.04 for 60 months of payments without the MPP Plan or $224.80 for 60 months with the MPP Plan and NOT $224.80 at 63 months with their add-on MPP Insurance Maintenance Plan which we finally signed under duress. I am officially making and acknowledging this complaint on Sunday, March 15, 2015 (1 day after signing contract and vehicle purchase).Thank You,[redacted]Desired Settlement: Sales Contract MUST be re-written to reflect an actual 60 months of payments at $224.80 w/MPP or $217.04 w/o MPP), NOT 63 months.

Business

Response:

We reviewed the clients options with him again and he was recontracted at the stucture he selected.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased my car on MAY 27, 2014 FROM showcase honda. Six days later my car doesnt work. when I purchased it the car had the frony bumper broken. I asked my salesman why is broken, he responded like it looks like the previos owners hit something while they were parking. Well that was a lie I feel. Thats the same part that the car stopped working from below the bumper. Now honda doesnt want to repair it, they want me to pay half of the repair which we are looking around more than$1500. The general manager,([redacted]) was the man "helping" us, instead he made me feel like if I was an it he was talkign to me and my finace like if we were ignorant.Desired Settlement: We want to do a full return, I dont want to dealwith showcase honda ever again. I want everything returned.

Business

Response:

[redacted] and [redacted] were able to work with [redacted], our Controller, and come to a resolution that meets their needs regarding their 2012 Chevy Cruze. The vehicle is currently being repaired, and service will be completed in the next 24 hours.

I am very upset with with how unprofessional and poor the customer service is at showcase honda. I had a case where I was one step away from taking it to the court. I complained and argued with the way the treated me so much they ended doing the service for me. But I couldn't do it by myself. I am a single woman so they thought they could take advantage of me; I ended up taking my stepdad and that's when they realized that if they didn't help I was going to higher authorities to get this solved. I did my financing through my bank and even my bank complained about their customer service and communication skills. They would always say they would contact me because there was so much on their part they had to do but they never followed through. I would have to call and email almost everyday to get a hold of someone. I work in customer service and I can't believe the way I was treated. I still have to keep in contact because they have yet to finish all the services but in once it's done I plan on being done with them. I already want nothing to do with them.

Review: I purchased a 2006 Ford 500 from Showcase Honda July, 2013. The sales person first tried to add $1600.00 to the advertised price of the car, stating it was all the repairs that they had to do . I told him that he could not do that, because if that was what they had to do to get the car ready for sale, then they should have advertised it at that price. He backed down on that, but came back from "seeing his manager" and said that then he would include a service contract for a similar price. I refused that. Back to his manager, back and forth, back and forth. I was very clear that I did not want to bicker, I just wanted to buy the vehicle at the listed price, putting down a fairly substantial down payment. So then he said he would have to run it through the finance manager. I was upfront with them that my credit was poor, but they said that would not matter. So he went back to the finance manager, and after a very long wait, finally I was brought back to the finance manager. I was informed that the only way they could finance me was to add on this 2 year service contract, that would cost $2,200, but it would cover everything, so after being there for more than 4 hrs, and needing to have a car, I signed. The following week I left for Minnesota, and discovered the air conditioning was malfunctioning, as well as the CD player, long trip with no air or music. They have had my vehicle now for 2 weeks, and I was just informed that they would not repair the air.Desired Settlement: I would like the service contract cancelled, and receive a refund for the full $2,200.00 amount, as I now understand was not necessary, and did not cover the repairs I needed. I would like the air conditioning repair done at a repair shop of my choice, and paid for by Showcase Honda, which Arnold quoted as $1000.00.

Business

Response:

After reviewing Ms. [redacted] paperwork we found that she was in fact signed up for the "bronze" level warranty instead of the "silver." We have worked with the aftermarket company to upgrade her warranty to "silver" level at no additional cost to the customer. The air conditioning has been repaired on the vehicle at the cost of the dealership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There are other issues on the contract that need to be clarified. There are issues re: price paid for vehicle was listed differently on different contracts. Am meeting with general manager about this tommorrow.Regards,[redacted]

Business

Response:

Ms. [redacted] came into the dealership 9/17/2013 for a meeting with General Manager [redacted]. They reviewed the sales price of the vehicle on the documents from the vehicle purchase. Ms. [redacted] felt the sales price was incorrect but did not recall what the price should have been in her opinion. Mr. [redacted] reviewed the various documents Ms. [redacted] signed at the time of purchase verifying her acceptance of the sales price. Ms. [redacted] was also unhappy with the new upgraded warranty, Mr. [redacted] offered to help her cancel the warranties, and she declined. Ms. [redacted] vehicle has been repaired, there are no further matters to be discussed.