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Sierra

4210 W Patrick Ln, Las Vegas, Nevada, United States, 89118-6858

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Sierra Reviews (%countItem)

Can't say enough about Sierra Air Conditioning & Heating especially Drew W. (comfort Advisor) and the Technicians that work with him. It was time to replace my two units and Drew was courteous, polite and professional. He explained so much and gave me several choices to make at our meeting. The technicians that came out to my house to do the job were also very polite, professional and very knowledgeable, they also explained how the new systems worked and explained how to work the new thermostat. The job was done in one day, they cleaned up after themselves and the left my house spotless. I would highly recommend Sierra Air Conditioning.

Sierra Response • Apr 03, 2020

Hi Tom. Thank you so much for giving us the opportunity to help you with your new systems - we hope you enjoy them! We appreciate your feedback about Drew and our team. Please let us know if there is anything else we can help you with! :)

Ulises H. came to give our unit its Spring service. He found an issue that others couldn't find in the last few months. He was professional, very considerate and personable. My husband and I were thoroughly pleased with Ulises throughout this whole process. He went the extra mile in customer service! We hope we get to see him in the Fall for our Fall services. Thank you Ulises H.

Sierra Response • Mar 24, 2020

Hi Jean. Thank you for the great feedback! We're happy to hear that Ulises resolved your issue and that he provided you with superior service. We will make a note in your file to send him in the fall. Please call us if there is anything else we can help you with. Stay healthy! :)

Matthew D came out to service our air conditioners today. He was very courteous and friendly, even seemed to enjoy our cats watching him. He did an excellent job and explained everything, even gave us pricing on work that we might need to have done in the future. I will ask for Matt for all our service needs in the future.

Sierra, LLC is great. They gave us a couple of 4 hour service "windows" to choose from and called us the day of service to let us know who would be coming and approximately how soon the technician would be here. And, Matt showed up exactly on time. Thanks for a job well done.

Sierra Response • Mar 12, 2020

Hi Sulynn. Thank you so much for your feedback! We are happy to hear that Matt provided you with great customer service. We will make sure to include your request for Matt to be your technician in the notes. Please let us know if you need anything else! We are just a phone call away. :)

Eric S. serviced my heating equipment today. He did an excellent job and thoroughly explained all of the work he did. I've been a customer of this company for 12 years and find their work is always great.

Sierra Response • Jan 03, 2020

Hi Peter. First of all, thank you so much for your loyalty and being a part of the Sierra family. We appreciate you for letting us know about your experience with Eric and are happy to hear that he provided you with superior service! Please let us know if there is anything else we can help you with. Happy New Year!! :)

Great service,
Tech Jose R.was professional and courteous.
knowledgeable, left the house clean.
I would highly recommend Sierra Air Conditioning to anyone!

Service agent was very professional and knowledgeable. He did a great job.

Sierra Response • Oct 28, 2019

Hi Tom. Thank you so much for your feedback! We're happy to hear that our team provided you with superior service. Please let us know if there is anything else we help you with.

Very Good, great service. Tech was professional and courteous. Very prompt response time as well. Fixed the issue.

Sierra Response • Oct 21, 2019

Hi Antonio. Thank you for letting us know about your experience with Team Sierra - we appreciate your feedback! We're happy to hear that our tech provided you with superior service. Please call us if there is anything else we can help you with.

Every time I have to deal Sith Sierra I am always satisfied with their service and techs

Sierra Response • Oct 21, 2019

Hi Robert. Thank you for letting us know about your experience with Team Sierra - we appreciate your feedback! We're happy to hear that our tech provided you with superior service. Please call us if there is anything else we can help you with.

Drew is fantastic. Explains everything and is completely professional and honest

Sierra Response • Sep 30, 2019

Hi Mark. Thank you for giving us feedback about your experience with Sierra. We are happy to hear that Drew provided you with superior service. We look forward to serving you again in the future! :)

Can't say enough great things about Sierra Air Conditioning! We had to replace our A/C unit this week. Not only were they very competitive with their pricing, but the two technicians that came out to install the unit were very polite and professional. They were very thorough in their work, answered all our questions with our new unit / thermostat and made sure everything was working properly before they left. They cleaned up after themselves and left our house spotless. They kept us informed every step of the way. I would highly recommend Sierra Air Conditioning to anyone!

Sierra Response • Aug 16, 2019

Hi David,

Thank you very much for the positive feedback! We are happy to hear that our team provided you and your family with superior service. If there is ever anything else we can help you with, we are only a phone call away!

Best,
Team Sierra

John T. from Sierra, LLC was our field service tech. He arrived within the time frame we were told by the office, actually he arrived earlier than I expected, and did a very thorough job servicing my A/C unit and answering any questions I had. John made helpful recommendations for maintaining the efficiency of our unit and explained to my wife and I various service plans that were offered by the company to keep our HVAC equipment running smoothly. John was very professional and courteous and definitely is an asset to the company.

Sierra Response • Aug 13, 2019

Hi Dennis,
Thank you very much for your feedback - we appreciate it! We are happy to hear that John provided you with superior service and could answer all of your questions! Please do not hesitate to call us if there is anything else we can help you with. We look forward to serving you again in the future!

Ulisis was our man! He took photos of the problems to present his findings. He was not "pushy" and only made suggestions. He worked quickly and effectxonately. He has a good professional demeanor and I would recommend him to anyone.

Sierra Response • Jul 18, 2019

Hi Amy. Thank you so much for your positive feedback! We love hearing from our clients and are glad to hear you were happy with Ulises. Please let us know if there is anything else we can help you with! :)

July 11, 2019, A/C was out, 109 outside, 88 inside, called to schedule an appointment, arrived within 3 hours, checked out the system, repaired what need repaired, awesome service, would recommend the company. Tyler and Paul were awesome. Ask for them.
Lou T & Brad T

Sierra Response • Jul 16, 2019

Hi Brad & Lou! Thank you very much for your feedback about your experience with our team. We are pleased to hear that Tyler and Paul provided you with superior service and got you guys up and running! Please do not hesitate to call us if there is anything else we can help you with. We look forward to serving you again in the future! :)

I've been using Sierra A/C for normal PM for 12 years now and will not change! Today, Tyler Collins showed up (early, may I add!). He was totally professional, courteous, and took his time explaining everything that he did. He also KNEW what he was doing. I would recommend him to others in a heartbeat and will continue using with him in the future as well!

Sierra Response • Jul 09, 2019

Hi Barry. Thank you so much for leaving us feedback about your experience with our team. We're happy to hear that Tyler provided you with superior service. We appreciate your loyalty!! Thank you for being our long-time client. Please do not hesitate to call us if there is anything else we can help you with. We look forward to serving you again in the future! :)

Knowledgeable and professional service. Thank you Tyrone for your professionalism ð???

Sierra Response • Jul 09, 2019

Hi Hilaria. Thank you so much for your feedback about your experience with our team. We're pleased to hear that Tyrone provided you with superior service. Please do not hesitate to call us if there is anything else we can help you with. We look forward to serving you again in the future! :)

I have used Sierra for five years and find them to be consistently reliable. In addition, they go out of their way to help in a crisis or emergency. In fact, we have had occasion to call them twice in the past few weeks. Both times the service person was Jonathan, and he was so very nice and efficient. Good customer service, competence, and efficiency earn Sierra high praise and I would recommend them highly.

Sierra Response • Jun 06, 2019

Hi Charlotte,
Thank you so much for your feedback about your experiences with our team - we really appreciate it! We are happy to hear that Jonathan continues to provide you with superior service. Thank you for giving us the opportunity to serve your HVAC needs. Please do not hesitate to call us if there is anything else we can help you with! We look forward to serving you again in the future! :)

The best customer service in the valley. Sierra employees are professional and well organized. Highly recommend them. John T. completed a spring service call on the Lennox air conditioner and furnace we bought from them a few years ago. Everything checked out great and we will continue to do business with them.

Sierra Response • May 16, 2019

Hi Penny,
Thank you so much for your feedback! We're happy to hear that John provided you with superior service. Please do not hesitate to call us if there is anything else we can help you with. We look forward to serving you again in the future! :)
Best,
Team Sierra

Hilary got back to me in a few hours after I left email request for AC summer maintenance appointment. She quickly got me setup for the appointment and worked with my schedule.

Sierra Response • May 17, 2019

Hi Andrew,
Thank you so much for your feedback! We're happy to hear that Hilary provided you with superior service. We look forward to serving you soon!
Best,
Team Sierra

Tyler was extremely professional and thorough completing the spring servicing of my HVAC system. He arrived promptly, got right to work, and completed his tasks quickly and efficiently. His concern for my home and the system was obvious from start to finish. His friendly demeanor and helpful comments and instructions were quite enjoyable. I hope he does my fall servicing as well!! Thanks, Tyler.

Sierra Response • Apr 02, 2019

Hi Wade! Thank you so much for taking the time to leave us feedback - we appreciate it! We're happy to hear that Tyler provided you with superior service. Please do not hesitate to call us if there is anything else we can help you with. We look forward to seeing you in the fall! :)

Trusted company. Technician today was friendly and professional

Sierra Response • Feb 20, 2019

Hi Michael. Thank you so much for your feedback - we appreciate it! We're happy to hear that our team provided you with superior service. Please do not hesitate to call us if there is anything else we can help you with! We look forward to serving you again in the future. :)

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Address: 4210 W Patrick Ln, Las Vegas, Nevada, United States, 89118-6858

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