SilverRock Automotive, Inc. Reviews (174)
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SilverRock Automotive, Inc. Rating
Address: PO Box 29087, Phoenix, Arizona, United States, 85038-9087
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Great company all around. Couldn't have gotten my car serviced without them. Excellent at commuting with you, was there when I had questions and made my repair process go smoothly. I recommend Silverock to all.
Same thing. Had the car one day and wouldn’t start the next day and now I have two flat tires. I’ve had the car 2.5 weeks. Silver rock is saying the tires were slashed so they aren’t covered. Like seriously?! They were cut from the rim while I drove on the flat tire to a safe location.
I bought a 2018 Nissan Sentra through drive time! Ten minute drive home and the lights came on. Of course I take it into the approved mechanic and he didn't even want to touch it! I then take it to Nissan! It's been there more than in my possession! I paid for new brakes out of pocket, they had the replace transmission, brake lamp switch now 4 times and now the egi and engine room harnesses need replacement $6000! Everyone gives the run around, I've now registered the car, put insurance, paid out of pocket for repairs and car payments for a car I can't even use?! I have no transportation to work and the car even shut off twice with my kids in it!
I bought my 2017 Jeep Wrangler about a year ago through Carvana. I got the Silver Rock Warranty for $1350... Yes that was expensive in my mind but they included it in the purchase price and I was making Payments so I figured It's a Jeep so.. yea The Warranty is probably a good idea because Jeep wranglers are Awesome but also EXPENSIVE to fix... So I added the Extended warranty into my purchase price/Payments did not increase so I figured let me do something Smart and buy this Warranty..
Well One Year into ownership the Jeep Wrangler has Driven GREAT and then all of a sudden the Engine Check light comes on... It's a Cylinder 4 Misfire... The Jeep Drives 100% Perfect. No Kidding I never noticed ANYTHING out of the ordinary... No Loss of power, no Misfire... But the Computer in the Jeep detected something was wrong threw a code for Misfire in Cylinder 4...
So Of Course... I Turn the Engine Check light off with my OBDII Scanner and keep on driving... ;)
Then about a week later, the Engine Check Light comes on again... Now I know something is wrong.. It's a Cylinder 4 misfire again..
So I remember I have this Silver Rock Warranty so I'm like... OK Let's See who this goes...
The "Recommended" repair shops that Silver Rock suggested were a "Mr. Tire" located in my area.. Ok these are the WORST Repair Shops in my area with a known ripping people off.. Just saying I would not trust my Jeep with them...
So I took it to the Jeep Dealership... Sure I had to pay a $50 deductible but the Dealership is the place to go if you want your car fixed Under Warranty with The Correct Parts.
I schedule an appointment, for a Week later because the Jeep Dealership is always backed up for like 2 weeks where I live.. I Drop it off at 12:30 and explain that the Engine Check light is on and I gave the dealership the Phone Number for Silver Rock and explain that I want THEM to PAY for this Repair! Not Me!
Well, Sure enough.. The dealership Handed Everything... at 5:00 the same day, 5 hours later they tell me my Jeep Is Ready.. It had a Faulty Fuel Injector in the #4 Cylinder and they Replaced it. Also in the process of diagnosing the source of the Engine Check Light, they put in a Brand New Ignition Coil and a New Spark Plug. Oh and they reassembled the Entire Intake Manifold (A 2 Hour Job)
The Total for this job would have been $1200! Instead, Thanks to Silver Rock I only paid $50 for the Deductible! Silver Rock Paid the other $1150!
Thank You Silver Rock! Yes! So Like I say, they did Right By Me! Thank You!