Simply Sellular

Dear [redacted] ,Simply Sellular apologizes this transaction was not processed on timeWe were not able to locate your package as previously emailedThe package was sorted incorrectly and not located until recentlyOnce located we tested and sent the full amount $ via [redacted] as agreedAppreciate your patience and glad we were able to complete this transaction as desiredHappy Holidays!Simply Sellular

Hello, A replacement check is not what you wanted? Simply Sellular issued a new check within business days of your initial email on 02/18/Keep in mind we processes over 10,payments every monthSuch high volume we have to handle all claims systematicallyEach is important and we work very hard to address every concernReviewed the emails and see we updated the address to a PO BoxYes, original payment was mailed to a different addressFor piece of mind and complete transparency please find the original postage log and all email correspondence belowAlthough USPS failed to deliver the original payment we are confident the new check will be received to complete this transaction Thank You Original postage log Item: Print Date & Time: 01/28/ 8:AM Ship Date: 01/28/ Account: [redacted] Type: Stamp Outbound/Return: Outbound Postage Amount: $ Address: [redacted] [redacted] ** [redacted] Piece Count: [redacted] Postage Class: First-Class, Letter Weight: oz Emails from 02/18/15: On 2/20/10:AM, [redacted] wrote: Since for some reason that address isn't working try: [redacted] From: [email protected] Subject: Re: Most recent update on your Simplysellular.com order To: [redacted] Date: Fri, Feb 18:01:+ Hello, A check can be re-issued at the end of the monthThe address appears to be a tire/gas station, is this the correct address? On 2/20/8:AM, [redacted] wrote: I was wondering if there was any update on what happened to the supposed check I was being sent? Thank you, [redacted] From: [email protected] Subject: Re: Most recent update on your Simplysellular.com order To: [redacted] Date: Wed, Feb 23:43:+ It should have arrived by nowI will contact our accounting department to look further into this issue Thank you On 2/18/3:PM, [redacted] wrote: Address is correct, so where's the check? [redacted] From: [email protected] Subject: Re: Most recent update on your Simplysellular.com order To: [redacted] Date: Wed, Feb 23:31:+ Hello, The device cleared out testing and the check for it was sent out on 1/28/The address it was sent to was as follows: [redacted] please advise if anything is incorrect Thank you On 2/18/3:PM, [redacted] wrote: I was wondering about the status of my phone that I sent you over a month ago? My order number was [redacted] and the last email I received from you was that in business days there would be a check sent to my address - that was January 28, 2015, it's now February and still no checkI've read reviews on your company and I wish I had known before hand about your reputation otherwise I would not have sent you my phoneI don't know how you guys do business in California but where I live what you're doing is STEALINGI don't expect cowardly scam artists to respond to my email since that's part of your terrible reputation but know that I will not be referring anyone to your business in the future Thanks for scamming me, [redacted]

Hello,This complaint comes as a surprise as we have been in communication with customerPackage was actually received on 12/29/and completed testing on 12/30/Phone was originally disqualified for payment being received without batteryHowever, we agreed earlier this week to pay adjusted price $for phone missing batteryPayment was issued and mailed to customers confirmed addressHappy New Year!Simply Sellular

Hello ***,I received them yesterdayI will mail you a check for the postageRevdex.com I withdraw my complaintThank you.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,Unfortunately the phones sent did not qualify for payment as outlined in the conditions of sale This may have been missed or overlooked that is why the phones were returned free of charge to resolve the transaction We apologize the phones did not qualify for payment and hope you'll keep us in mind for the future Thank You

Revdex.com:After receiving the following: On 1/6/at 10:25aThe Apple iPhone (Sprint) 16GB that you sent in order number [redacted] has cleared our testing and a payment in the amount of $will be sent for this phone in our next round of [redacted] payment for the phone in our next round of payments on January 13th, According to our condition grading scale, your phone falls into the Excellent classification: Phone is in excellent or better cosmetic conditionPhone is fully functional (powers on, makes and receives calls, has no water damage) and has very few, if any, cosmetic flawsAny flaws that it does have are not noticeableYou will receive an email update when your payment is sentThank you for using Simply Sellular and have a great day!, I then received this 1/6/at 10:38am:Unfortunately, we have stopped payment on the Apple iPhone (Sprint) 16GB that you sent in order number [redacted] The problem with the phone is: lost usps Unfortunately we cannot pay for the phone according to our conditions, but we will recycle the phone for youIf this is okay then there is no need to respond as we will automatically recycle the phone in our next round of checksWe have a large staff that tests hundreds of phones a day and strive to be completely accurate in testing the phones, but if you feel that we have made an error in testing your phone, please respond to this email within business days and we will retest the phoneThank you! I responded with :The phone was in mint condition when I shipped it to youI sent it in an anti static bag in a bubble pack envelopeThere is no way that the phone is broken! It was delivered on Date & Time Status of Item Location December 19, , 7:am Delivered, In/At Mailbox FOUNTAIN [redacted] , CA *** Your item was delivered in or at the mailbox at 7:am on December 19, in FOUNTAIN [redacted] , CA *** December 19, , 5:am Arrived at Unit FOUNTAIN [redacted] , CA December 19, , 12:am Departed USPS Facility ANAHEIM, CA December 18, , 11:pm Arrived at USPS Destination Facility ANAHEIM, CA December 17, , 10:am Arrived at USPS Origin Facility PHOENIX, [redacted] December 16, , 2:pm Departed Post Office [redacted] , [redacted] December 16, , 1:pm Acceptance [redacted] , [redacted] I don’t want this phone recycled, I want to be paid for the phone as per the agreement [redacted] I then finally received the $on 1/6/at 5:57pmLet This be a warning even though My situation turned out fine, it took the help of the Revdex.com to get them to start even looking for my phone and pay me! I don't recommend that you use Simply Sellular! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello [redacted] We apologize to date the package has not been received To ensure accuracy reviewed correspondence and did find more recently emails starting 09/27/ Understand your unable to produce any ESN for the phones Based on your follow up and the order we will process a payment for $the full quoted amount We wish to resolve this matter favorably and have mailed payment today We appreciate your business! Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11397608, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,Reviewed the complaint and detailed problem with phone is the home button does not workThis is not physical damage rather internal. In fact, if you do a quick Google search will see this is a common part that fails over timeNo correlation or connection to shipping or
phone being in a protective case. We do not pay for accessories or phones that are not fully functional as stated in the conditions of sale. You agreed to these conditions when placing order *** online. We appreciate your business unfortunately the phone does not qualify for payment with a defective home button. To resolve this matter we have mailed the phone back via USPS Tracking #*** for free.Thank You, Simply Sellular

*** *** The Revdex.comre: #***Thanks for your help for resolving this complaint. I would have responded favorably today (Jan 13), days after the initial email.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
Very confused by this Revdex.com complaintComplaint referenced no order
however, after some searching found an order under *** ***
with email: ***@gmail.com
We have received no contact regarding this transaction from either email
***@gmail.com or
***@*** Only guess is your
contacting another company given no communication and your statement is
contrary to our stated policy
Order *** was just received on 05/11/15. We emailed
***@gmail.com confirmation that same day at 10:46:and
10:46:PST for each phone
Yesterday, both phones cleared testing and were accepted for full
payment $eaTotal payment $is due to be mailed to ***
***. We attempted to call *** and get message "The person
you've called has a voice message service that has not been set up yet
Good Bye." So, we have emailed and will hold payment until getting confirmation on this
transactionPlease either email us directly at
***@simplysellular.com or via Revdex.comWe would like to complete this
transaction and pay for the phonesHowever, per your request we would
return them to you free of charge
Thank you!

Re: Order ***
Hello,
We reviewed this order and agree with with statement. Phone originally received ESN was not clear. Customer was notified and able to get issue resolved. Phones ESN once cleared was accepted for full payment. Check # *** for $was issued on
09/24/and mailed USPS 1st Class to: *** *** ** *** *** *** ** *** To date the check has not been returned to us. Typically, we will re-issue a check payment after days if not cleared our account. We give this time frame as USPS on some occasions can take longer to deliver. Additionally, we pay Bank of America to stop payment on any check. Based on check issue date and being mailed from California going to New Jersey. We believe payment may still be in transit. If payment is not received shortly simply email us and we'll process a new payment. You may also want to consider our PayPal option for faster payment. We apologize for USPS delay and appreciate your business!
Thank You

Hello,We mailed a *** ** *** check in the amount of $dollars on 01/26/To our account this transaction was completed successfullyOrder *** Phone: Samsung Galaxy S(Verizon) 32GB Buy Amount: $(Excellent Condition)Payment Date: 01/26/Note: Below is a copy of the USPS
postage log.Print Date & Time: 01/26/2017 2:PMShip Date: 01/26/2017Type: StampOutbound/Return: OutboundPostage Amount: $ 0.46Address: *** ***
*** *** **
*** ** ***
Piece Count: ***Postage Class: First-Class, LetterWeight: ozReference Number: ***
Thank you

I recently filed a complaint against Simply Sellular for not sending me payment for my BlackBerry Bold
Here is the corrected IMEI number for my phone to have with my open complaint:
***
Thank you!
*** ***
I recently filed a complaint against Simply Sellular
for not sending me payment for my BlackBerry Bold
Here is the corrected IMEI number for my phone to have with my open complaint:
***
Thank you!
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received such emails until February 4, after they accepted my phones and stated I would receive $(x $35.00)They need to adhere to their original determination and send me a check for $

***Hello,Apologize original payment has not been received. Payment was mailed to the address provided via USPS 1st classWe provided the original postage information from our USPS terminalThe tracking is for internal use only and is not traceable.Original payment Check No*** was
mailed postage details below.Item: ***Print Date & Time: 03/23/10:AMShip Date: 03/23/2016Type: StampOutbound/Return: OutboundPostage Amount: $ 0.485Address: *** ***
*** *** **
*** ** ***Piece Count: ***Postage Class: First-Class, LetterWeight: ozTracking Number: ***Balance: $ 197.125Reference ID: ***
Typically, we wait days from mailing date to consider payment lostPlus we pay Bank of America a fee to stop paymentHowever, to resolve this immediately we'll stop payment on Check No*** todayPlease allow hours for Bank of America to confirm then we can re-issue paymentWe'll be sure to add tracking on new payment to confirm delivery.The Support Team

Hello,
You did not reference any order number however, using your contact info did find order *** created online 08/10/for phones. Then another order *** created online 08/13/for phone. So our response will be regarding orders *** and *** based on your statement a
total of phones were sent. To date neither order has been received also very odd we have never received an email from ***
Package(s) may still be in transit once phones are received we automatically email you. If you sent the phone(s) without the order slip we can search our database using a phones ESN (electronic serial number). This can be found on the original phone box or your service provider will have on file. We are happy to assist but, you must contact us. Please email [email protected] M-F, 8-PST we will respond quickly
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did received payment, however it was short by $ Not alot of money, but if they continue to do this to each one of their customers, they are ripping people off I will never use this company again, and will promote anyone I know to not use them as well.Regards,
*** ***