Simply Sellular

Hello,
Order *** for a SamsungGalaxy Smini (ATT/T-Mobile) phone was received 09/29/14. Simply Sellular typically processes orders in just a few days for payment. Unfortunately on this order processing time was longer than normal. The automated payment was not sent once
determined accounting manually sent payment as customer requested via PayPal. Full payment $was issued this past week. Again, we apologize for the delay and greatly appreciate your business
Thank you!

Hello,
Order *** was placed online 09/17/we sent the return package to
customer on 09/18/from California. Likely sent the phone off around
09/24/based our experience with postal transit times. We know it
takes an average 10-days for USPS Business Reply Mail to reach
our
facility. We are waiting for the phone to arrive and payment of $is
set for the LG Spectrum 2. To date we have not logged any phones under
Order ***. Could be USPS simply taking longer than normal. If by
chance the phone was sent and received without any order slip or contact
information are logged in by the ESN (electronic serial number). We
can search our entire inventory for your phone by the ESN. The ESN is a
unique barcode number each phone gets from the manufacturer and is the
same number we use to log phones received. You can find the ESN on the
phone's original box or you can also contact your previous service
provider and they will provide to you on request. Provide the ESN to us
and we can search for the phone… Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was in contact with them asking where the check they were supposedly sending me was atThey responded and said they would look into itAfter waiting a few days I received no response from them and proceeded to respond asking if any progress had been made regarding what happenedAlthough I did provide a PO Box, this was only provided AFTER the company had failed to send it to the original address the first timeIn regards to being offered a *** payment this is as I was never given this option and I have emails to prove it
Regards,
*** ***

Hello,Customer contacted us and was emailed order informationDid find order *** and Blackberry phones were received
However, the 1st model we received was a Bold which we
pay $forWhen you placed the order you listed a Bold which we pay a lot more forThe 2nd model we
received was a Curve which we do not purchaseWhen you placed the order you listed a Curve which we also pay forThe 3rd model we received was a Curve which we do not purchaseWhen you placed the order you listed a Curve which again we pay forWe paid the shipping based on receiving the phones you selected but, all phones were selected incorrectlyIntentional or not it costs us material, personnel, shipping and now reputationHope this provides some insight to order ***We have shipped the phones back at no cost to resolve. Thank You

Hello,
We did receive the check back and pulled your phone for return as promised. Keep in mind we handle thousands of phones every week. For efficiency phones are returned once per week so, we appreciate your patience
Phone returned via USPS Signature Confirmation
Tracking Number: ***
Thank You, Simply Sellular

Hello,We did receive the phone and determined the phone is for use
with Virgin Mobile. We do not purchase Virgina Mobile phones as stated "Simply
Sellular DOES NOT BUY HANDSETS THAT HAVE SERVICE WITH US
CELLULAR, METRO PCS, CRICKET WIRELESS, ALLTEL, AMPD MOBILE, VIRGIN
MOBILE..."
To read our conditions in full go to:
http://www.simplysellular.com/conditions.phpHowever, in an effort to
resolve this matter will 100% customer satisfactionSimply Sellular
will issue payment of $usd to complete this transactionWe
appreciate your business and hope you will consider us again in the near
future.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear [redacted],Simply Sellular apologizes this transaction was not processed on time. We were not able to locate your package as previously emailed. The package was sorted incorrectly and not located until recently. Once located we tested and sent the full amount $113.00...

via [redacted] as agreed. Appreciate your patience and glad we were able to complete this transaction as desired. Happy Holidays!Simply Sellular

Hello,
OK,
we found the order [redacted] and the phone was received and approved. 
However, the model we received was a Samsung Galaxy S III (GSM) 16GB which we pay $70 for in Excellent or $52.50 in Good condition.  When you placed the order you listed a Samsung Galaxy Note 3 (GSM) which we...

do pay $180 for in Excellent and $135 in Good condition.  We apologize for any confusion however, a picture is shown when creating orders online to help avoid this.  Apart from a huge difference in size the Galaxy S3 does not have a stylus.  If you'd like to check the model we have provide the phone's ESN
[redacted] to verify this information with your previous service
provider.  You asked to have the phone returned and we are happy to honor the request.  Simply need the check which was mailed to you on 09/24/14 returned. 
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disagree with the Businesses explanation. I want my telephone back. I immediately wrote them and let them know I did not agree with the price and the web site stated 180 dollars. I told them to send my telephone back. Why did they mail out the check ?  As soon as got the check for $52.00, I mailed the check back to them immediately with-in one hour and provided the UPS tracking number [redacted] I sent the requested 5 dollars through automatic bill payment service provided by my bank I have not received my Cell telephone at this time.
Regards,
[redacted]

Hello,
We did receive Order Number: [redacted] and phone accepted for full amount
$110.  Automated PayPal payment was issued on 11/19/14 however, customer
contacted us on 11/24/14 stating payment not received.  This was
confirmed and payment manually resent via PayPal on...

12/02/14.   "Simply
Sellular, you have sent $110.00 USD to [redacted] Riviere."   We apologize for
any delay and appreciate your business very much.  Happy Holidays!
The Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Simply Sellular is denying ever receiving my phones, and on another response, they denied that I ever got in touch with them via phone.  Those responses are untrue.  I contacted them via phone more than 10 times, and received no responses.  I also mailed them the pre-paid package that they have sent me on August 14.
 
Regards,
[redacted]

Hello [redacted]
We apologize to date the package has not been received.  To ensure accuracy reviewed correspondence and did find more recently emails starting 09/27/14.  Understand your unable to produce any ESN for the 4 phones.  Based on your follow up and the order we will process a payment for $12 the full quoted amount.  We wish to resolve this matter favorably and have mailed payment today.  We appreciate your business!
Thank You

Hello [redacted],I received them yesterday. I will mail you a check for the postage. Revdex.com I withdraw my complaint. Thank you.Thank you, [redacted]

Hello,We issued the full $110 usd via PayPal the payment method [redacted] selected.  Presume the $4 usd in question are fee's applied by PayPal in accordance with their terms of use.   However, to resolve this matter with complete satisfaction.  We'd be pleased to issue payment via Bank of America check rather than PayPal this would eliminate any PayPal fee.  Just notify us and return the $110 PayPal payment received and we'll issue payment via check.  Simply Sellular understands every dollar counts especially during the holiday season.  We appreciate your business!

Hello,This email is in response  to Simply Sellular Order [redacted] and [redacted] both for qty 1 SonyXperia SP.  We received both orders on Dec 23, 2014.  On Dec 24, 2014 we sent 2 emails stating phones did not qualify for payment reason: We do not pay for non-domestic phones.  Email...

also informed customer how they can get non-qualifying phones returned.  However, no request was made we are committed to resolving this matter and have returned both phones free of charge.  To review our conditions anytime please go to: http://www.simplysellular.com/conditions.phpReturn Details:USPS Postage Class:    First-Class, PackageExtra Services:    Signature ConfirmationTracking Number:    [redacted]Thank You.Simply Sellular

Hello,This complaint comes as a surprise as we have been in communication with customer. Package was actually received on 12/29/15 and completed testing on 12/30/15 . Phone was originally disqualified for payment being received without battery. However, we agreed earlier this week to pay...

adjusted price $67.50 for phone missing battery. Payment was issued and mailed to customers confirmed address. Happy New Year!Simply Sellular

Hello,[redacted] payments are processed automatically. On 12/23/15 at 7:59am we received an email from customer regarding payment not received. Accounting confirmed and issued payment that same day. A copy of the [redacted] Transaction Details is below. Following this action we have had no further contact...

from customer. On occasion technical issues can occur please contact us and allow sufficient time to respond. This complaint was completely avoidable. We appreciate your business!Simply SellularTransaction DetailsPayment to [redacted]Status: CompletedManage my transactionContact sellerReport unauthorized transactionYou have until 6/21/2016 14:00 PDT to notify the seller directly about any problems with this order.See the Purchase Protection Policy for more details.Payment Sent (Unique Transaction ID # [redacted])Sent to:[redacted] (The recipient of this payment is Verified)Email:[redacted]@gmail.comAmount sent:-$137.00 USDFee amount:-$1.00 USDNet amount:-$138.00 USDDate:Dec 23, 2015Time:13:00:51 PSTStatus: CompletedSubject:Payment for your Simplysellular.com orderFunding Type:[redacted] Balance Funding Source:$138.00 USD - [redacted] Account

Hello,
A replacement check is not what you wanted? Simply Sellular issued a new
check within 4 business days of your initial email on 02/18/15. Keep in
mind we processes over 10,000 payments every month. Such high
volume we have to handle all claims systematically. Each is important
and we work very hard to address every concern. Reviewed the emails and
see we updated the address to a PO Box. Yes, original payment was mailed
to a different
address. For piece of mind and complete transparency please find the
original postage log and all email correspondence below. Although USPS
failed to deliver the original payment we are confident the new check
will be received to complete this transaction.
Thank You.
Original postage log.
Item: 122983
Print Date & Time: 01/28/2015  8:38 AM
Ship Date: 01/28/2015
Account: [redacted]
Type: Stamp
Outbound/Return: Outbound
Postage Amount: $ 0.48
Address: [redacted]
Piece Count: [redacted]
Postage Class: First-Class, Letter
Weight: 1 oz
Emails from 02/18/15:
On 2/20/2015 10:32 AM, [redacted] wrote:
Since for some reason that address isn't working try:
 [redacted]
 
From: [email protected]
Subject: Re: Most recent update on your Simplysellular.com order
To: [redacted]
Date: Fri, 20 Feb 2015 18:01:57 +0000





Hello,
A check can be re-issued at the end of the month. The address
appears to be a tire/gas station, is this the correct address?

On 2/20/2015 8:01 AM, [redacted] wrote:


I was wondering if there was any update on what
happened to the supposed check I was being sent?
 
Thank you,
 
[redacted]
 


From: [email protected]
Subject: Re: Most recent update on your Simplysellular.com
order
To: [redacted]
Date: Wed, 18 Feb 2015 23:43:47 +0000

It should have arrived by now. I will contact our accounting
department to look further into this issue.
Thank you

On 2/18/2015 3:40 PM, [redacted]
[redacted] wrote:

Address is correct, so where's the check?
 
[redacted]
 


From: [email protected]
Subject: Re: Most recent update on your
Simplysellular.com order
To: [redacted]
Date: Wed, 18 Feb 2015 23:31:02 +0000

Hello,
 The device cleared out testing and the check for it was
sent out on 1/28/15. The address it was sent to was as
follows:
[redacted]
[redacted]
[redacted]

please advise if anything is incorrect.
Thank you


On 2/18/2015 3:23 PM,
[redacted] wrote:

I was wondering about the status of my
phone that I sent you over a month ago? My order
number was [redacted] and the last email I received from
you was that in 2 business days there would be a
check sent to my address - that was January 28,
2015, it's now February 18 and still no check. I've
read reviews on your company and I wish I had known
before hand about your reputation otherwise I would
not have sent you my phone. I don't know how you
guys do business in California but where I live what
you're doing is STEALING. I don't expect cowardly
scam artists to respond to my email since
that's part of your terrible reputation but know
that I will not be referring anyone to your business
in the future.
 
Thanks for scamming me,
 
[redacted]

Hello,
This past Monday we emailed customer being the ESN they provided was not valid.  They had provided the Blackberry PIN not the ESN (imei).  Was just that simple customer provided correct ESN later that night.  The following morning we located the phone.  The phone was sent to us without an order slip received 10/28/14 and accepted for full amount $51.  Due to Veterans Day we matched the phone to their order [redacted] and mailed payment in full yesterday.  Postage log below:
 
Print Date & Time:    11/12/2014 11:11 AM
Ship Date:    11/12/2014
Type:    Stamp
Outbound/Return:    Outbound
Address:    [redacted]
    PO Box 5
    Mount Marion, NY 12456-0005
Piece Count:    348508
Postage Class:    First-Class, Letter
Weight:    1 oz
Tracking Number:    [redacted]
 
Simply Sellular provides instructions with every order to avoid this situation.  Although it added a few extra days we are happy the phone was located and transaction successful.
Thank You.