Sinemia Reviews (1602)
View Photos
Sinemia Rating
Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
Phone: |
Show more...
|
Web: |
www.sinemia.com
|
E-mails: |
Sign in to see
|
Add contact information for Sinemia
Add new contacts
ADVERTISEMENT
Signed up for 3 people for an entire year. They never sent us a physical debit card and forced us to use their lousy app which doesn/t work well
This company was supposed to send us debit cards we can use to buy movie tickets but they never did. Their customer service is bad as they only respond occassionally. Then they started charging us $1.80 fee for each ticket we purchase using their app even though that fee is waived from our theaters because I am loyalty card owner. Their app goes down sometimes so we cannot purchase movie tickets during days we want to go to the movie. Their application for the smartphone does not work and makes watching a movie really challenging. We wanted a prorated refund of what we paid because the services they promised when I signed up is not what they are giving us. Their customer service is really spotty and they never solve me issues. I really just want to get out of using Sinemia because they are a bad company to deal with in regards to customer service.
I paid for 2 memberships (2 X $167) to this company in July 2018 and one membership in August 2018 ($179). I would like to at least get half my money back from this and drop their services. They say I cannot per their terms and condidions. But the services that I signed up for are not being delivered to me so I feel that if they force me to stay in this financial arrangement with them, they have to step up the way their services work which they haven't. There is a lot of acrimony on my side and I just want to leave this relationship altogether and get back some of the wasted money I paid them.
Hi, upon reviewing your account we see that you are a Sinemia Cardless member and your account does nor include a physical card. However you may order a Sinemia card and purchase your ticket in theatres so that you may avoid online transaction fees.
On the other hand, please be noted that having more than 1 account is a violation of Sinemia's terms and conditions.
Sinemia is a non-refundable service as stated in however we *** provide a prorated refund for your unused Sinemia 6 months as of $83.94. Our support will be contacting you about the matter as well. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, first of, thank you so much for escalating this for me. Sinemia did email me and tell me they could refund me $83, but that is just for my membership. I emailed them back about the memberships for my wife and son yesterday, but they did not reply back to me about it. I'm trying to get the refund for all three of our memberships, not just one of them. Thank you.
Our finance has confirmed that your refund was completed as $83.94, you may follow with your bank. Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you again for following up. Yes, Sinemia still needs to address the refund for my wife's membership. They have refunded me for one of the three memberships. They stated they would refund the 2nd membership within 10 business days. The last refund is still pending the credit per Sinemia so I have to wait for that to resolve before I mark this case as being resolved.
Bait and Switch
sinemia lures people in with low prices but charges undisclosed fees. They also delete and block negative comments on social media. They will give you payment information that doesn't work and ignore you when you reach out about it. They charge you a year up front and refuse to refund when they do not deliver on their end of the service.
I would like my membership cancelled and the reminder of it refunded
Hi, we are sorry for the inconvenience caused. There is ticket detail which does not matched with the ticket created with Sinemia app as we can see from your account. Our support has reached you about that. We will be also restoring your unused Sinemia term. Waiting for your reply at ***@sinemia.com. Thanks!
When I subscribed to Sinemia I agreed to pay month by month. Instead of charging me an initial $50.00, they charged me $250.
Dear Revdex.com,
I am writing to provide information about my complaint re. Sinemia.
1) I am not able to provide an original sales slip of the charges, since Sinemia never provided one. Instead, I received a welcome email that did not include charges. I did not keep this email since I did not predict any problems with the charges.
2) When I agreed to the charges, I was agreeing to one month of charges at a time. At the time of payment, I agreed to pay $50 which was two months fees plus a joining fee. As you can see, Sinemia charged me for an entire year's membership instead. Currently, the website does not offer monthly billing. It seems that it is now more clear that you will be billed for the entire year.
3) On December 3rd, my account no long worked. I assumed this was because I filed the dispute with my credit card company. I can log into my account online and there are no messages regarding them cancelling my account, but I am not able to use the service since it can only be used through the iphone app.
4) I have emailed Sinemia several times asking for customer service. I receive the same response each time saying that they will respond, but I have never heard form a customer service representative to help with my account or the original charges.
5) Finally, Sinemia promised new services including the ability to use a card to access movie tickets. I requested this card and again received the same email saying they would get back to me which they never did.
6) In conclusion, I was charged for an entire year when I only agreed to a month by month payment. I am not able to access the service anymore. I have not received any responses from Sinemia regarding either the charges, inability to use the app, or my request for card.
Thank you for continuing to look into this matter. I can see from their website reviews that numerous subscribers have had the same problems with no solutions. I am happy to provide copies of those reviews if it would be helpful. Please do not hesitate to call me with any questions.
Sincerely,
***
XXX XXX XXXX
I would like to be refunded $209.88 from my original charge of $259.88 since I only agreed to pay $59.00 when I signed up and the service no longer works so I have been billed for a service that I am not able to access.
Hi, there are monthly subscriptions as well as annual and we see that the user has purchased a Sinemia annual plan on 29th of September. On the plans page of Sinemia websites annual plans have clear statements like there are Billed Annually. You may see over here; https://www.sinemia.com/new-plans. Also, the user had already redeemed 10 movie tickets with Sinemia subscription.
The user's account has been suspended due the chargeback request she has started.
We would like to assist with a refund however our finance has approved that there is ongoing dispute on the transaction. In case the user does not any longer dispute the payment, with an official statement from the bank we will be able to reinstate the account and assist with purchasing a monthly plan instead.
User may send us the letter at ***@sinemia.com. Thank you.
Various issues using the Sinemia service.
1. Trouble using the advance ticket purchase option.
2. Missuse fees stemming from App issues.
Advanced ticket purchasing issue:
My wife and I both purchased plans through Sinemia. Her email is ***@gmail.com. We have attempted to use our Sinemia plan 5 times. On the first 4 attempts, we were using the online payment option. On all 4 attempts, only one of us was able to successfully purchase tickets. It seemed to be the first person to check into the movie would be approved. The second would be declined. I bought both subscriptions with 1 credit card. I thought that might be the issue, but Sinemia never helped us understand the issue or problem. When I contacted Sinemia through twitter, I received very "copy/paste" responses. I told them of our issues and they apologized, but would do nothing to correct the issue.
So, we both purchased physical credit cards through the company. We hoped having the physical cards would correct the issue. The cards arrived and we tried using them to purchase our last movie ticket. However, I have a misuse fee on my account that is preventing me from seeing any new movies. That was the 5th movie to date that we have had to pay for due to issues with the service.
Misuse Fee:
The misuse fee stems from me not being able to check into movies that we previously watched. I have been sitting in the movie theater. My app says I am 0.0 miles away, but I receive an error stating I cannot check-in to my movie because I am too far away. According to my App I have watched 0 movies.
I have seen social media posts of other people with similar check-in issues. Your latest update says it resolved the check-in experience. You have acknowledged that you have had an issue, but you are not willing to remove the misuse fees. Why?
-I would like to be refunded for the 5 movies that we have had to pay for out of pocket. $45 -I would also like my misuse fee waived. $12.36 Total of $57.36
Hi,
We have checked your account and see that you have seen 3 movies with your Sinemia subscription but have not completed any check-ins. If you have an error with the check-in feature you need to contact with Sinemia Support for assistance, kindly do not forget to take the screenshots of the error.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let us know so that we can provide assistance.
Sinemia does not cover the out of pocket purchases, but we have added +1 extra movie day to your account as a gesture of goodwill. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate you removing the "misuse fee". However, you response indicates that you continue to view this as customer misuse and not an issue with the app. That is very frustrating.
You also indicate that I have not tried to contact Sinemia Support. This is far from the truth. I have reached out several times in the past 2 months. The only time you have responded is when you are mentioned in a public setting. Even then, you send a private message with a cut/paste response that does not validate any of my concerns. These actions seem to be based more out of protecting your brand rather than care for your customers. If you had acknowledged the app issue in any of my previous messages I would not have filed this complaint.
You state that sinemia does not cover out of pocket expenses. Again, this sounds like you are not taking ownership of issues within your app.
I appreciate the removal of the fee, but I am left unsatisfied with your service.
Moving forward, I would hope you address the shortcomings of the app/support side of your business.
We understand your frustration. You may be assured that our team is working really hard to improve our services to provide our users with a better Sinemia experience. If you receive such an app error again, please contact our support again with the screenshots of the error so that our team can investigate it and make the necessary improvements.
Thanks for your feedback.
They are running my charges as foreign transactions. This I'm incurring foreign transaction fees
When processing my charges, they're processing them as coming from ISREAL, resulting in foreign transaction fees. I've tried to email, chat, and teeet to no avail. They don't have a phone number to call.
I would like a refund of the fees and to ensure that they WONt run future charges as foreign transactions
Hi, due to the vast geography Sinemia operates in, Sinemia uses various payment processing gateways in different locations which may cause an extra processing fee. However, please be noted that Sinemia does not charge any fees from ISRAEL or we are not located in ISREAL.
Our support will be contacting you regarding this issue and help you with a refund. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
It has taken them nearly a month to reach out to me from the first time I messaged them. How can I be sure that this won't be an issue again? I will not wait months every time I get charged a fee from them that I shouldn't be
Hi again, upon checking our system we see that you have sent us a Twitter DM and our support had replied you within the same day. Please check. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer service does not answer. They only answered after I complained to the Revdex.com
They are as shady as Movie Pass. They changed the terms of my membership AFTER I had already paid for 1 year. Then this weekend my husband forgot to check-in so they took away 1 of his movies for the month AND also charged him full price for his movie ticket. They don't have an option to talk to someone and when you have ticket issues they are never resolved right away so you ***'t even use the service. If you are thinking of buying into the hype of Sinemia, don't say you haven't been warned.
So I have used their service 2 times now. First time when I clicked the Theater I wanted, it selected another, so I was not allowed to check in. I got a warning. The second time, I was having connectivity issues and couldn't check in. I spoke with their team and sent them the proof I was having connectivity issues. They closed the ticket down and said sorry it shows you didn't turn on your app. That's funny because I have screen shots of the connectivity issues. So I don't care what your app says, If I ***'t connect clearly that log may be wrong! Now they are charging me a $8 fee!! Which is more than the movie ticket!!
Secondly, I tried to use it twice this week, and I couldn't purchase tickets. Now where is my $8 fee for each time your app fails? The service is great on paper, but horrible at execution. They are money grabbing scam artists! Do yourself a favor and pay extra for Movie Pass *** AMC. This company is 100% a scam
I would give zero stars if the system allowed this. We were given a gift subscription at Christmas and to this date have not been able to successfully use this gift. I was unable to submit the gift code because it said it was not valid even though I had received this code in an email from Sinemia. When I was told tickets were reserved and to check in at the theatre, I tried to do this but the entry was gone when we got to the theatre even though we were within the time frame. Since there was no way to get tickets through the outside vendors without paying for the tickets and no place to enter our gift information we saw no way to get our free tickets. We were told at the theatre there was no record of tickets and the manager of the theatre never heard of Sinemia. We paid for the movie. Then we purchased a physical card for $30 thinking our gift information would be programmed on the card. No it wasn't. We bought the card because we wanted to try to do everything possible to use this since we didn't want to disappoint our son's girlfriend who thought she was doing a nice thing for us at Christmas. We checked in at the theatre to be told on the Sinemia site we were all set and enjoy the movie. Again no record of any tickets and we paid for the second movie. On the way home from the movie we received a notice from Sinemia that because we didn't pay for the tickets we still had 3 movies left! Great but you ***'t use the service! The customer service is not helpful and they have no refunds. We were unable to get our money back from the card before we even tried to use it. I got no response from 2 emails asking for technical help. I think they realize people will not *** them for money under $100 so they are able to scam people. I cancelled the membership today. Please don't buy any gifts for anyone with this service. It doesn't work, they nickel and dime you with extra fees, customer service is not helpful, there are no refunds and you need to cancel before the exact expiration date or you will be automatically charged for another month.
Horrible. They keep on saying we misuse their product when we did not. It is the fault's app that is keeping us from checking in. When we try to resolve they say they cannot help. Definitely trying to get us to sign up but make it hard to use their service. Really bad experience as we had Moviepass *** over a year and we did not have issues with them compared to Sinemia.
My Sinemia account was terminated by the company.
I have registered for a Sinemia 2 movie days premium Family membership plan (2 members) and 3 movie days premium Family membership plan (2 members). This was an annual subscription. The whole year's payment was deducted upfront. I was able to use the service for more than a month. One day I just got an email which said that my account was terminated as I have violated Sinemia's terms and conditions. I had no clue on what was violated. After creating multiple support tickets, I was notified that I have used multiple devices to logon to my profile and purchase tickets and I have multiple accounts.
Both the statements are true. I did explain to the support person. But the account is still terminated and more over the full year money is gone. I atleast deserve a refund.
1) I and my wife were on the way to the movie, my cell phone battery was dying. I used my wife's cell phone to logon to my profile and purchase the tickets. I had no idea that this would result in violating the terms of the Sinemia membership.
2) I registered for two plans. a) A 2 member 2 movie plan and B) A 2 member 3 movie plan. The reason is that I wanted to use it separately for my children and with my wife. Technically, I had no problems registering. Again, I had no clue that this is a violation.
In both the cases, Sinemia could have prevented me from doing it by implementing the technology. I did not mis represent my information in any way. I used the same name, address/credit card information.
I do not think it is practical for anyone to read pages and pages of terms and conditions.
Kindly refund my money or activate my membership.
Kindly refund my money minus for the time I have used or re-activate my membership.
Hi, according to the terms of conditions of Sinemia, logging in the same device or having multiple accounts are violations.
However, in light of your sincere explanation we have activated your account as a gesture of goodwill.
On the other hand, account termination does not allow the refund of the payment.Therefore if you have another account we *** provide a refund for it before the termination of your account. Our support will be contacting about this issue as well.
Anyway, we have also restored your one Sinemia month even though there is a violation.
Thank you!
Sinemia promised services that were not delivered, then added fees not in original contract, and blocked account in error, refuses to respond.
Sinemia offered a one year subscription plan for 2 movie tkts per month for two people. It included a statement that a membership card would be mailed. It did not mention any of the issues below.
(1) the physical membership charge card was never mailed.
(2) Additional charges ($3.60) began to be added in October which were not in the original subscription.
(3) A policy to check-in at the movie theater was added recently without explanation.
(4) website did not respond to check in in Dec.
(5) we did check in for movie on Jan 8, but Sinemia claimed we did not check in, blocked use of our account, and demanded a fee of $22.86 to unblock the account
(6) the company has failed to respond to numerous emails regarding the issue.
Resolution would be to unblock the account, restore unused "movie credits" lost due to the block. Otherwise, I will dispute the entire subscription charge with my credit card co.
Hi, We have checked your account and see that you have seen 16 movies with your Sinemia subscription but have completed only 5 check-ins for them. If you have an error with the check-in feature you need to contact with Sinemia Support for assistance, kindly do not forget to take the screenshots of the error.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let us know so that we can provide assistance.
We have also enabled personal Cardless for your account. From now on, you will now receive a single cardless information, generated only for your use. This will make purchasing your advance tickets easier. This new feature does not only make the ticket purchases much more easier, but you will now also be able to use the same saved card for advance tickets as well.
We have deactivated the physical card for your account, you may order a Sinemia card because the previous cards were deactivated. Sinemia covers the cost of your movie ticket. If you would like to avoid online transaction fees so that you may purchase your ticket in theatre without paying fees.
Lastly we see that your current period has just started and you have not lost any movie day and you may use your 2 movie days until 18th of February.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
They will not respond to emails or direct messages on twitter. I've paid for a year in advance and also recently purchased the physical debit card to use at the box office. The last 2 times I've tried to use it at the box office....DECLINED! My sinemia card was declined and I had to pay out of pocket for these 4 movie tickets after paying already 250 plus for the whole year. I have no recourse because they will not help. So it looks like I just blew that year subscription fee because I'm paying for my movies out of pocket! I need help or a customer service person to respond. This company has not be great!
I have reached out to the company several times. Their service is not working for me. And they have charged me for the entire year already.
The service is not working for me. The "contact" info on their website is an online submission of the concern with no phone number to contact. I have submitted several (as in 3-4) online submissions for someone to contact me regarding this service that is NOT working.
I have received NO response at all.
I would like to get refunded for the months of service that the tickets were not used due to the service not working. ANd I would like someone to show me how to use the service so that this problem does not happen again.
Hi, we would like to apologize for the late response and we are sorry for the inconvenience this has caused. Due to the strong demand for Sinemia services, we are doing our best to reply with care and attention every single message received from customers.
Our support has contacted you promptly in order to obtain the details of your issue.
We will be also restoring your unused Sinemia period after the issue has been resolved. Thank you!
Sinemia has incorrectly disabled my account and charged me for "misuse" due to their mobile app not working properly.
Sinemia is a movie ticketing service that promised me 2 movies per month. As of January 22, I have yet to be able to use the service. After purchasing tickets, they want users to "check in" once at the movie theater. Every time I have ever successfully received a ticket, as soon as I got to my seat inside the movie theater, I would check in. The location of my phone is always on. The app would say "Check-in Successful! Your check-in was successful. Enjoy your movie!"
However, I received an e-mail from Sinemia stating that I had not properly checked in and that I would be charged for two failed check ins, and my account would be inoperable. After several e-mails sent to Sinemia, I am at a loss. I bought their physical card for $15 thinking that maybe this would alleviate the problem. I'm still blocked. Sinemia refuses to take responsibility for their app not working properly. There are countless complaints and reviews from users on the Google Play Store, the App store, Facebook, Reddit, and other sites from users experiencing this same issue. Sinemia is notorious for terrible customer service. Their app is notorious for being glitch-filled and highly unstable.
I do not accept their fraudulent charges that I did not authorize. I did exactly what I was supposed to do, yet they have failed to reinstate my account and stop scamming me with false "misuse" fees. They're the ones guilty of misuse of their customers.
Sinemia must do one of the following: 1. Either Remove their fraudulent "misuse" fees, reinstate my account, admit that their app caused the error, and apologize to me for all of the trouble. 2. Or Fully refund me for the year of service and $15 for the physical card and delete my account. At this point, I don't care which one they do. I am highly frustrated with their unprofessionalism in handling customer complaints. They don't even offer a phone number for customer service. All they will reply to are public Twitter blasts and Revdex.com complaints. I would be very happy to speak with the media about this complaint. Absolutely!
Hi,
Upon checking your account we see that your misuse fee for your missed check-in for the movie on 9th of January and you have not completed your check-ins for the latest 3 movies you had seen.
If you have an error with the check-in feature you need to contact with Sinemia Support for assistance, kindly do not forget to take the screenshots of the error.
On the other hand, we see that you Sinemia application is not updated, kindly update your app in order to prevent any errors caused from incompatibility.
However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let us know so that we can provide assistance.
We apologize if this situation caused a trouble.
If you need further assistance please contact us at ***@sinemia.com, our support will be more than happy to assist. Thank you!
company was unwilling to help after help was requested
attempted to 'check in' but was unable due to service. reached out to company to address and they refused to acknowledge problem.
removal of $24 misuse charge
Hi, We have checked your account and see that you have seen 6 movies with your Sinemia subscription but have completed 4 check-ins for them.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let our support know so that we can provide assistance. They will be contacting you.
Thank you!
I was charged twice for a service when I disputed it they suspended my account. I have not been able to use my account since october.
In august I subscribed to the service. I attempted to use the service in September and was unable to. I contacted them and received no response. I tried again in October and was able to use it once. When checking my credit card I noticed they charged me for the service fee twice. I disputed the second charge. I then received an email from Sinemia telling me that if I didn't withdraw my dispute they were suspending my account and would cancel the account. I attempted to use the service again and my account was closed. I disputed the amount of service dating from November through the end of the term of the agreement since they were not allowing me to use the service. I also attempted to email them several more times and received no response. My credit company denied my claim as Sinemia said I was using the service monthly, that is not true. I saw one movie - A star is born and that was it. Even after the credit card company denied my claim Sinemia will not allow me to use the service I paid for. I want my money back from November 2018 through July 2019 - since I was able to use the card in October.
I want the company to return my money dating from November through July of 2019 since they are not allowing me to use the service.
Hi, regarding your subscription which was purchased on 26nd of August in 2018, we would like to assist you about your Sinemia account however our finance has approved that there is ongoing dispute on your transaction. If your dispute has been resulted, please share the conclusion letter with our support team so that we can activate your account and restore your unused Sinemia months as a gesture of goodwill. Please be noted that we usually do not restore the Sinemia periods in case of dispute.
You may send the letter at ***@sinemia.com
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I wa told my account would be canceled if my dispute was not removed. I did not remove the dispute. This company failed to respond to me for months. I want nothing more to do with this company. I want my money returned as their letter states.
I have forwarded this information to them and they fail to respond to me.
You should be recieved the fund until now. Please check with your bank and then let us know. Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided all this information in pdf form multiple times. They still have not made a resolution. They only respond when you contact them. I have been emailing them about this since November. I want a full refund ASAP.
Incorrectly charged a misuse fee
I purchased an advance ticket from Sinemia to see a movie the other day. Unfortunately, I was not able to check in at the theatre because there was no cell or WiFi signal. I tried to check in right after the movie, but Sinemia wouldn't accept it.
Please check me into seeing the movie and don't charge me a misuse fee
Hi,
We have checked your account and see that you have seen 6 movies with your Sinemia subscription but have completed only 4 check-ins for any of them. If you have an error with the check-in feature you need to contact with Sinemia Support for assistance, kindly do not forget to take the screenshots of the error.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let us know so that we can provide assistance.
We have also enabled personal Cardless for your account. From now on, you will now receive single cardless information, generated only for your use. This will make purchasing your advance tickets easier. This new feature does not only make the ticket purchases much more easier, but you will now also be able to use the same saved card for advance tickets as well.
Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
Sinemia has resolved this claim appropriately. I think they should make the amount of time to check in clearer and give you time before, during, and after the movie to check in
I changed my billing information with the company and was double-billed in the same month; but the charges increased, and the company hasn't resolved.
I changed my billing details with Sinemia in November, after my normally monthly $9.99 charged posted to my old billing account. I was then charged $30.99 to my new account, and when I wrote to the company, they were non responsive. I have actually never received an email back from their "support email", and only gotten responses from their Facebook page, though intermittent and unreliable.
I first contacted them about the issue on Nov 21 and received no response. I sent another message on Nov 22, then again on Nov 26, and received no response until Dec 10, when I got this:
"Hi ***,
Thank you for reaching out. Can you please share your registered e-mail address so that we can check?
Best regards,"
I gave my email address - no response. I messaged again on Dec 12. No response.
I then sent another message on Dec 20 with all my details, including screenshot from my bank's phone app of the charges in question.
They replied on Dec 20 with:
"Hi ***, thank you for reaching out to Sinemia. We have checked your account and we see that your account has been renewed without the promo code. If you can purchase the plan with a promo code, we can cancel the current plan and issue a refund for it."
To which I replied:
"Why was I billed twice in the same month (November)? That shouldn't have happened. Please issue a refund for both charges of 30.99 and cancel my account"
They replied on Dec 21:
"Hi, we see that you have contacted us regarding this issue and we have issued a refund for one of the charges. We cannot cancel your plan and issue a refund. However, if you purchase the plan using the promo code, we can cancel your current plan and refund you for that."
And I replied:
"I will not be purchasing a plan. You charged me twice in November, so I expect that to be refunded. Also the charge for this month just went through two days ago and I'm cancelling my membership, so I expect that to be refunded as well.
I've already cancelled it, in fact"
I didn't hear back, so I messaged again on Dec 24 - no response. I went out of town for two weeks and came home to no messages, so I messaged them again on Jan 13 and then again on Jan 18 and have received no reply.
I have filed a charge contest with my bank, and hopefully will get the charges reversed, but I wanted to report their practices to Revdex.com. They are not operating in a way that is healthy for consumers. They provide virtually no customer support and I have yet to ever receive a reply from their help email address.
I have screenshots of all my messages with them and can provide if necessary.
I want the two charges of $30.99 refunded to my account, and then the rest is up to Revdex.com. I will never be doing business again with Sinemia, and I don't think they should be allowed to operate a business with their practices.
Hi, we are sorry for the inconvenience caused. Our team has checked your account and detected that your monthly plans had been purchased without the promo code. Therefore we have forwarded the refund request for the difference to our finance to be completed as balance of 38.00. Also we have restored your unused 2 Sinemia months as a gesture of goodwill. You may login to your Sinemia application and see the differences. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, this is not quite good enough. As I've said to Sinemia directly, and in my Revdex.com complaint, I was charged TWICE in November. Once for $9.99, then again a few days later for $30.99. I'm not disputing the $9.99 charge, I'm disputing the $30.99 charge.
This is not a matter of refunding the difference, it's a matter of refunding charges that should've never happened. The November charge was a mistake on Sinemia's part, and then 2nd charge in December happened while I was still trying to get a response/resolution from Sinemia, which I did not.
Refunding the difference assumes I was able to use the service in December while trying to resolve all of this with the company, which I was not. And the two month extension assumes that I wish to continue using the service in any way, which after all of this, I absolutely do not.
Please refund both charges in the amount of $61.98. I do not want an extension of the service, and anything less is not acceptable.
Hi, we are sorry to hear that. Upon your request we have forwarded your refund request in full as of 30.99 + 30.99.
Please note that refunds issued to the original payment method are normally processed by your payment provider and/or issuing bank within 5 to 10 business days. However, some payment providers may hold the funds for a full billing cycle or longer. For further information regarding refund processing time frames, or if you require assistance locating a refund submitted back to your original payment method, please direct your inquiry to your financial institution.
Thank you.
The company does not fulfill the service sold. You cannot contact them for resolution. In addition, they charge hidden fees after the signup.
I purchased a 12 month two premium movies twice a month ticket plan on July 29, 2018 from Sinemia. After signing up I was not able to use the service immediately. The terms of service at the time of the signup do not state that it takes an additional two weeks. To use your subscription immediately they charged a fee of $9.99. The terms of service that were present on July 29, 2018 are viewable here - ***
The second issue I have had with the service was on August 5, 2018. I used the service to purchase two movie tickets and then I tried to use their Check In feature which is required to prove that you used the purchased tickets at the theater. The service did not work. I contacted them via their customer support email at ***@sinemia.com.
On September 26, 2019 I was also not able to check in using their service. I contacted them on ***@sinemia.com and did not receive any reply from their customer service for thirty days.
On December 26, 2018 I attempted to use their virtual credit card to purchase two movie tickets and the service was not available. I then attempted to contact them on ***@sinemia.com and did not receive any assistance. I was forced to make the purchase using personal funds. I followed up again on December 30, 2018 asking why the service was not available. I never received a response.
On January 19, 2019 I purchased two movie tickets with the Sinemia app and then when I went to use the Check In service I received an error. I then received a notification from Sinemia that I would have two pay them $31.98 to reinstate my account which I already prepaid for the entire year.
In addition Sinemia charges a hidden convenience fee which they did not state in the sign up process or in the terms of service during the purchase. This is an unfair business practice and they are now being sued for it. The details are available at https://chimicles.com/class-action-filed-against-sinemia/
I would like to be refunded for the cost of the subscription. The paid service does not provide everything that it states in the sign up process and adds hidden fees in order for the user to actual use the subscription.
Hi, we are sorry for the inconvenience caused. Sinemia memberships complete activation within 2 weeks and users who want to activate immediately can pay for the accelerated activation.
Sinemia is a non-refundable service as stated in the terms and conditions. However as a gesture of goodwill, we have forwarded a prorated refund request to our finance team for your unused 8 months as a gesture of goodwill. Our support will be informing you about the refund details via e-mail. Thanks.
Unfairly charged a "Misuse" fee.
1/12/2019 I was charged a misuse fee for purchasing tickets near a different theater. We were eating dinner at a restaurant that was directly next to a theater we were not going to. I bought tickets after dinner at the table because the area we were driving too did not have any reception for cell service. I tried checking in before we left but was denied. I even had to screen shot the ticket before we left cause I knew my phone would not work at the other theater which was a 6 minute drive. The next day I was charged a misuse fee because the app said I was at the wrong theater at the time, thinking I was doing something wrong with the sinemia card??? I have since emailed 10 times to sinemia. I have supplied receipts from the restaurant that is near the theater, maps of where the theater is compared to the restaurant an the other theater, supplied bank statements of purchasing food from the correct theater, supplied receipts of the Fandango ticket of the correct theater, correct time, and the correct sinemia credit card numbers. I did nothing wrong or sneaky with the use of this membership. I now have missed out one movie this month. Received emails with confusing reasons. I do not understand why they cannot just remove the fee. I paid 200 dollars for this membership, I do not, and never abused membership... I sometimes don't even use the 3 movie a month. I never abused the use of this membership and horrified at the customer service.
I want the misuse fee removed from my account. I supplied sufficient evidence of no wrong doing with my membership rules. I want another movie added for the next month since I was locked out of using my account for the past 2 weeks and I missed out on my last movie useage. Remove the misuse fee from your business, it is not working properly and is flagging people incorrectly. Emails need to be one or 2, and correct the issue, no emails trying to get out of helping your customers to make a quick buck.
Hi, as stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore please make sure that you have signals in your phone. Also you have a time span of 4 hours(2 hours prior to the showtime and until 2 hours after the showtime) to complete your check-in so that you may complete your check-in where you can get strong signals.
Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
This company still does not understand what happened. I will await for my 18 dollar refund.