Skin Logic Skin Care

Ms [redacted] , We recently received your complaint from the Revdex.com regarding your Skin Logic accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on March 28, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further chargesThe following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy Policy Upon placing your order today you’ll be shipped a days supply of Skin Logic (Just Pay S&H of $4.95)If you feel Skin Logic is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid [redacted] credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since you did not cancel during your trial period, you were charged $on April 11, for your Garcinia orderThe first time we heard from you regarding the cancelation of your account was later that day after you had already been charged for your productYour account was immediately canceled and you have not received any shipments or charges since then At that time our customer service representative issued you an RMA number to return your Skin Logic product for a full refund of $To date we have not received your returned shipment Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costsOnce your product is received back with the below return instructions followed you will receive a refund of $back to your cardWe apologize that you feel you did not receive excellent customer service and will use this as a training opportunity in the futureWe are committed to excellent customer service at Skin Logic Your RMA number needs to be written on the outside of the shipping package before you return your shipment Your product must be received back by May 11, in order to receive a refund Your RMA number is: [redacted] You may return your shipment to: Skin Logic Returns P.OBox [redacted] ***, CA [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I'm sending along screen shot of advertisement I responded toIn order to go to the place your claiming has this information I would have to give my credit info again and I wasn't going to do that again.This is a completely deceptive business practice and what I would consider bait and switchRegardless of all this as I've stated I have received nothing from skin logicA man named [redacted] from skin logic told me he had a tracking number that it had been delivered but refused to give me the number as I could have contacted postmaster to confirm thisIn closing all I can say is they have taken money from my account and I have nothing to show for it and at this stage of the game I don't want anything from this company with there one employee except my money put back in my accountI've tried to contact them on several occasions but I always seem to be disconnected

The customer received a day supply and signed up for a risk-free trial that allowed them to try our product risk free without pressure to purchase If they did not cancel by the 14th day they submitted their order, they agreed that we would bill the full price without further hassle and enroll into our monthly shipping The account has been closed -- no further shipments or charges will be done but the consumer will need to contact us to obtain a RMA and she can return the product that was shipped in November for a full refund or she can keep the product and get a 75% refund Either way the consumer will need to contact us at: [redacted] Thanks, Escalations Team

Ms [redacted] , We recently received your complaint # [redacted] from the Better Business Bureau regarding your Skin Logic accountI apologize but I am not able to assist you with any orders you made with any companies other than oursWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on October 22, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges The following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy PolicyUpon placing your order today you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If you feel Skin Logic is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on the same card provided todayFor further information or to cancel anytime, call (888) [redacted] Please note that prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs Since we did not hear from you during your trial period, you were charged $on November 5, Your account has been canceled and you have not received any shipments or charges since then Your RMA number needs to be written on the outside of the shipping package before you return your shipmentYour product must be received back by December 10, in order to receive a refund Your RMA number is: [redacted] You may return your shipment to: Skin Logic Returns P.OBox Santa Ana, CA Thank you, [redacted] Customer Care Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI also want to state that there was no detailed message that the customer was informed of the extended terms which included an additional charge I specifically read each word on the order form that was providedI was also informed that this set disclosure was specifically on your web site which the link I clicked on, did not take me to that page, but directly to the order form I have a receipt stating a day trail But obviously your Mathematical skills are lacking since you charge my account within days instead of the days A professional business would generate a notification that the account will be charged the set amount prior to the actually posting I found this charge my reviewing my bank statement This deception is very unprofessional and I will never recommend doing business with this company I have submitted the returned merchandise for the return of unauthorized funds of $However, I am out of the "so - called day trial product" and shipping Regards, [redacted]

Hello, We confirm that the customer had submitted an order and cancelled within the same day on 2/ We are in the process of validating the conversation with the repAs an act of good faith, we will refund the charges that the customer incurred Thanks, Care Team

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Skin Logic accountI apologize but I am not able to assist you with any orders you made with any companies other than oursWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on July 14, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further chargesThe following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy PolicyUpon placing your order today you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If you feel Skin Logic is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+ shipping) per monthYou will be charged on the same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid [redacted] credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs Since we did not hear from you during your trial period, you were charged $on July 28, Your account has been canceled and you have not received any shipments or charges since then Our representative provided you with a 15% refund on your charge in lieu of returning your product, which you acceptedYou were refunded $on July 30, Thank you, [redacted] Customer Care Team

Roman # The customer received a day supply and signed up for a risk-free trial that allowed them to try our product risk free without pressure to purchase If they did not cancel by the 14th day they submitted their order, they agreed that we would bill the full price without further hassle and enroll into our monthly shipping The terms and conditions were clearly stated in the order confirmation email when they submitted their order The account has been closed -- no further shipments or charges will be done but the consumer will need to contact us to obtain a RMA and she can return the product that was shipped in January for a full refund or she can keep the product and get a 75% refund Either way the consumer will need to contact us at: [email protected] Thanks, Escalations Team

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Skin Logic accountI apologize but I am not able to assist you with any orders you made with any companies other than oursWe take complaints very seriously and we hope this response will provide you with additional information According to our records, we received your order on July 31, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further chargesThe following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy PolicyUpon placing your order today you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $1.95)If you feel Skin Logic is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on the same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samples We offer trial periods and shipping charges are not refundableWe do not cover return shipping costs On August 7, you spoke with a representative to cancel your accountYou were immediately issued a return merchandise authorization number and return deadline date and sent a confirmation email outlining your return instructions You did not receive any additional charges other than the initial shipping fee of $Your account remains canceled and you will not receive any other shipments or charges Thank you, [redacted] Customer Care Team

Ms***, We recently received your complaint # [redacted] from the Better Business Bureau regarding your Skin Logic accountI apologize but I am not able to assist you with any orders you made with any companies other than oursWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on March 20, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges The following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy PolicyUpon placing your order today you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If you feel Skin Logic is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on the same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs Since we did not hear from you during your trial period, you were charged $on April 3, We have refunded you in the full amount of $and your account has been canceled from any further shipments and charges Thank you, [redacted] Customer Care Team

The customer's has been issued a full refund for the Skin Optics and has been sent an email confirming the refund .The customer may also contact her bank and provide them with the refund confirmation to verify that the refund has been issuedHere is the refund confirmation : $Trans-ID: [redacted] We apologize for any inconvenience

Customer has already received a 15% refund on the current charges and continues to seek products without paying Per the terms and agreement when she submitted her order, she signed up for a RISK-FREE trial that allowed her to try our product risk free without pressure to purchase If you did not cancel, on the 14th day she submitted her order, she agreed that we would bill the retail price without further hassle and enroll into our monthly shipping We have confirmed that the account has been canceled and engaged the customer to return the product for a full refund

Mr [redacted] We recently received your complaint from the Revdex.com regarding your Skin Logic accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 30, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further chargesThe following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy Policy Upon placing your order today you’ll be shipped a days supply of Skin Logic and Eyetensive (Just Pay S&H of $4.95/$5.95)If you feel Skin Logic and Eyetensive are not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you The first time we heard from you regarding the cancelation of your account was during the initial trial of both the Eyetensive and SkinLogic accounts, of which you accepted an early cancel return and were issued a RMA Your account was immediately canceled and you have not received any shipments or charges since then Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs Your RMA number needs to be written on the outside of the shipping package before you return your shipment Your product must be received back by May 30, Your RMA number is: [redacted] You may return your shipment to: Skin Logic Returns P.OBox Santa Ana, CA Thank you, [redacted] Customer Care Team / [redacted] Style Definitions */

Hello, If the customer chose not to read said terms, that unfortunately does not make those terms null and void As a good faith gesture, we have gone ahead and refunded the shipping charges of $as wellWe have only received back item of the that were sent but we have fully refunded the customer on both charges We show a refund was initiated in the amount of $on 12/30/& $on 1/4/

In receiving the email from the Revdex.com and the business stating that I had agreed to all the charges and conditions I looked up the business on the internet again to order the trial offerThere was no place at all to read the conditions for this FRAUDULENT company I have called the company four times and each one I have talked to was "***" There are two companies rolled into one and the first time I called I was told that I could expect a refund in to daysMy [redacted] agent listened to that callThat did not happen I was NOT told that I must cancel the orders separately Please do not use the Skin Logic or the [redacted] companies They are a HUGH SCAM!!!!In receiving the email from the Revdex.com and the business stating that I had agreed to all the charges and conditions I looked up the business on the internet again to order the trial offerThere was no place at all to read the conditions for this FRAUDULENT company I have called the company four times and each one I have talked to was "***" There are two companies rolled into one and the first time I called I was told that I could expect a refund in to daysMy [redacted] agent listened to that callThat did not happen I was NOT told that I must cancel the orders separately Please do not use the Skin Logic or the [redacted] companies They are a HUGH SCAM!!!!In receiving the email from the Revdex.com and the business stating that I had agreed to all the charges and conditions I looked up the business on the internet again to order the trial offerThere was no place at all to read the conditions for this FRAUDULENT company I have called the company four times and each one I have talked to was "***" There are two companies rolled into one and the first time I called I was told that I could expect a refund in to daysMy [redacted] agent listened to that callThat did not happen I was NOT told that I must cancel the orders separately Please do not use the Skin Logic or the [redacted] companies They are a HUGH SCAM!!!!

Ms***, We recently received your complaint from the Revdex.com regarding your Skin Logic and Eyetensive accountsWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your first order on March 20, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further chargesThe following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy Policy Upon placing your order today you’ll be shipped a days supply of Skin Logic and Eyetensive (Just Pay S&H of $4.95/$5.95)If you feel Skin Logic and Eyetensive are not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you The first time we heard from you regarding the cancellation of your account was on May 15, nearly two months after the trial period ended for both the Eyetensive and SkinLogic accounts After speaking with a representative, your account was immediately canceled and you have not received any shipments or charges since thenWhen you called in to cancel, even though you were past the trial period cancellation date, we still issued you a RMA for both products out of good faith so that when they were returned you’d receive a full refundWe did receive both, and you have since been refunded in full for both Eytensive at $and Skin Logic at $for a total refund of $ As for your April shipment, this is beyond the days return policy, which is why you were not refundedIn fact, you agreed to the terms and conditions of the offer as laid out on our website and confirmation email sent to youHowever, even though a refund for both products goes against our refund policy and the terms of which you agreed to, we have decided to refund your order for both the April shipments of Eyetensive ($86.95) and Skinlogic ($89.95) so we can part ways amicably We take complaints very seriously and hope this will resolve your request Thank you, [redacted] Customer Care Team / [redacted] Style Definitions */

Thank you for your responseIf the customer chose not to read said terms, that unfortunately does not make those terms null and voidThe account has been closed -- no further shipments or charges will be done but the consumer will need to contact us to obtain a RMA and she can return the product that was shipped in November for a full refund or she can keep the product and get a 75% refund Either way the consumer will need to contact us at: [redacted] Thanks, Escalations Team

Ms. ***, We recently received your complaint # [redacted] from the RevDex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any orders you made with any companies other than ours. We take complaints very seriously and we hope this... response will provide you with additional information. According to our records, we received your order on June 21, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges. The following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy Policy. Upon placing your order today you’ll be shipped a 30 day supply of Skin Logic (Just Pay S&H of $4.95). If you feel Skin Logic is not for you, cancel within 14 days from today to avoid the purchase fee of $89.95 and enrollment in the auto-shipment program which sends you 1 month supply every 30 days starting 30 days after your trial period at the low price of $89.95 (+4.95 shipping) per month. You will be charged on the same card provided today. For further information or to cancel anytime, call (888) [redacted] . Please note that prepaid credit cards are not accepted. Please use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing. When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Please note that we do not offer samples. We offer trial periods and shipping charges are not refundable. We do not cover return shipping costs. Since we did not hear from you during your trial period, you were charged $89.95 on July 5, 2015, and then received one additional package after that. Your account has been canceled and you have not received any shipments or charges since then. Our representative provided you with a 35% refund on your most recent charge in lieu of returning your product, which you accepted. You were refunded $31.48 on August 9, 2015. Thank you, [redacted] Customer Care Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have seen the same response to the same issue from other customersIf it was so clearly stated on the order form why are more people complaining about the same issueI don't recall seeing any of the information you stated appeared on the order form all I ask is that you make it clearer on the order form so other people won't get taken in by your companyThis statement will end my correspondence with your companyNo further emails are required from you P.SI HAVE SENT BACK THE PRODUCT

Ms [redacted] , We recently received your complaint # [redacted] from the RevDex.com regarding your Skin Logic accountI apologize but I am not able to assist you with any orders you made with any companies other than oursWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on August 7, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges The following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy PolicyUpon placing your order today you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If you feel Skin Logic is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on the same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid ***, [redacted] , or [redacted] credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs Since we did not hear from you during your trial period, you were charged $on August 21, Your account has been canceled and you have not received any shipments or charges since then Your RMA number needs to be written on the outside of the shipping package before you return your shipmentYour product must be received back by September 27, in order to receive a refund Your RMA number is: [redacted] You may return your shipment to: Skin Logic Returns P.OBox Santa Ana, CA Thank you, [redacted] Customer Care Team