Skin Logic Skin Care

Roman";color:#1F497D;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">The customer received a 30 day supply and signed up for a risk-free trial that allowed them to try our
product risk free without pressure to purchase.  If they did not cancel by the 14th day they submitted their order, they agreed that we would bill the
full price without further hassle and enroll into our monthly shipping. 
The terms and conditions were clearly stated in the order confirmation email when they submitted their order.  The
account has been closed -- no further shipments or charges will be done but the
consumer will need to contact us to obtain a RMA and she can return the product
that was shipped in January for a full refund or she can keep the product and
get a 75% refund.  Either way the consumer will need to contact us at:  [email protected]
Thanks,
Escalations Team

Ms. [redacted],
 
We recently received your complaint # [redacted] from the RevDex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any
orders you made with any companies other than ours. We
take complaints very seriously and we hope this...

response will provide you with
additional information. According to our records, we received your order on August
7, 2015. 
 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
 
By clicking the "Rush My Trial"
button, you represent that you are at least eighteen (18) years of age and have
read and agreed to the Terms and Conditions and Privacy Policy. Upon placing
your order today you’ll be shipped a 30 day supply of Skin Logic (Just Pay
S&H of $4.95). If
you feel Skin Logic is not for you, cancel
within 14 days from today to avoid the purchase fee of $89.95 and enrollment in
the auto-shipment program which sends you 1 month supply every 30 days starting
30 days after your trial period at the low price of $89.95 (+4.95 shipping) per
month. You will be charged on the same card provided today. For further
information or to cancel anytime, call (888) 959-6072. Please note that prepaid
credit cards are not accepted. Please use a valid [redacted], [redacted], or [redacted]
credit card or debit card when purchasing.
 
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs.
 
Since
we did not hear from you during your trial period, you were charged $89.95 on August
21, 2015.
 
Your account has been canceled and you have not received any
shipments or charges since then.
 
Your RMA number needs to be written on the outside of the shipping
package before you return your shipment. Your
product must be received back by September 27, 2015 in order to receive a
refund.
 
Your RMA number is: [redacted]
 
You may return your shipment to:
 
Skin Logic Returns 
P.O. Box 25380 
Santa Ana, CA 92799
 
Thank you,
 
[redacted]
Customer Care Team

Ms. [redacted],
 
We recently received your complaint # [redacted]
from the Revdex.com regarding your Skin Logic account. I apologize
but I am not able to assist you with any orders you made with any companies
other than ours. We take complaints very seriously
and we hope this...

response will provide you with additional information.
According to our records, we received your order on July 31, 2015. 
 
The terms of the offer that you agreed to
at the time of your order clearly state that you were to have a trial period
starting from the date of your order in which you could cancel your account to
avoid further charges. The following was displayed directly next to where you entered
your credit card information:
 
By clicking the "Rush My Trial"
button, you represent that you are at least eighteen (18) years of age and have
read and agreed to the Terms and Conditions and Privacy Policy. Upon placing
your order today you’ll be shipped a 30 day supply of Skin Logic (Just Pay
S&H of $1.95). If you feel Skin Logic is not for you, cancel within 14 days
from today to avoid the purchase fee of $89.95 and enrollment in the
auto-shipment program which sends you 1 month supply every 30 days starting 30
days after your trial period at the low price of $89.95 (+1.95 shipping) per
month. You will be charged on the same card provided today. For further
information or to cancel anytime, call (888) 959-6072. Please note that prepaid
credit cards are not accepted. Please use a valid Visa, Mastercard, or Discover
credit card or debit card when purchasing.
 
When you ordered the product you also
checked a box indicating that you agreed to the terms of the offer. When a
customer checks that box we must assume that they have actually read what they
are agreeing to. If there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you.
 
Please note that we do not offer samples.
We offer trial periods and shipping charges are not refundable. We do not cover
return shipping costs.
 
On August 7, 2015 you spoke with a representative to
cancel your account. You were immediately issued a return merchandise
authorization number and return deadline date and sent a confirmation email outlining
your return instructions.
 
You did not receive any additional
charges other than the initial shipping fee of $1.95. Your account remains
canceled and you will not receive any other shipments or charges.
 
Thank you,
 
[redacted]
Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I also want to state that there was no detailed message that the customer was informed of the extended terms which included an additional charge.  I specifically read each word on the order form that was provided. I was also informed that this set disclosure was specifically on your web site which the link I clicked on, did not take me to that page, but directly to the order form.  I have a receipt stating a 30 day trail.  But obviously your Mathematical skills are lacking since you charge my account within 14 days instead of the 30 days.  A professional business would generate a notification that the account will be charged the set amount prior to the actually posting.  I found this charge my reviewing my bank statement.  This deception is very unprofessional and I will never recommend doing business with this company. I have submitted the returned merchandise for the return of unauthorized funds of $89.95. However, I am out of the "so - called 30 day trial product" and shipping.  
Regards,
[redacted]

Ms. [redacted],
 
We recently received your complaint # [redacted] from the RevDex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any
orders you made with any companies other than ours. We
take complaints very seriously and we hope this...

response will provide you with
additional information. According to our records, we received your order on June
21, 2015. 
 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
 
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy Policy. Upon placing your order today
you’ll be shipped a 30 day supply of Skin Logic (Just Pay S&H of $4.95). If
you feel Skin Logic is not for you, cancel within 14 days from today to avoid
the purchase fee of $89.95 and enrollment in the auto-shipment program which
sends you 1 month supply every 30 days starting 30 days after your trial period
at the low price of $89.95 (+4.95 shipping) per month. You will be charged on
the same card provided today. For further information or to cancel anytime,
call (888) [redacted]. Please note that prepaid credit cards are not accepted.
Please use a valid Visa, Mastercard, or Discover credit card or debit card when
purchasing.
 
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs.
 
Since
we did not hear from you during your trial period, you were charged $89.95 on
July 5, 2015, and then received one additional package after that.
 
Your account has been canceled and you have not received any
shipments or charges since then.
 
Our
representative provided you with a 35% refund on your most recent charge in
lieu of returning your product, which you accepted. You
were refunded $31.48 on August 9, 2015.
 
Thank you,
 
[redacted]
Customer Care Team

Ms. [redacted],
 
14pt;">We recently received your complaint # [redacted] from the RevDex.com regarding your Skin Logic account. I
apologize but I am not able to assist you with any orders you made with any
companies other than ours. We take complaints
very seriously and we hope this response will provide you with additional information.
According to our records, we received your order on April 30, 2015. 
 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
 
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy Policy. Upon placing your order today
you’ll be shipped a 30 day supply of Skin Logic (Just Pay S&H of $4.95). If
you feel Skin Logic is not for you, cancel within 14 days from
today to avoid the purchase fee of $89.95 and enrollment in the auto-shipment
program which sends you 1 month supply every 30 days starting 30 days after
your trial period at the low price of $89.95 (+4.95 shipping) per month. You
will be charged on the same card provided today. For further information or to
cancel anytime, call (888) 959-6072. Please note that prepaid credit cards are
not accepted. Please use a valid [redacted], or [redacted] credit card or
debit card when purchasing.
 
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Please note that we do not offer samples. We offer trial periods and
shipping charges are not refundable. We do not cover return shipping costs.
 
Since we did not hear from you during your trial
period, you were charged $89.97 on May 2, 2015.
 
Your account has been canceled and you have not received any
shipments or charges since then.
 
Your RMA number needs to be written on the outside of the shipping
package before you return your shipment. Your
product must be received back by June 22, 2015 in order to receive a refund.
 
Your RMA number is: [redacted]
 
You may return your shipment to:
 
Skin Logic Returns 
P.O. Box [redacted] 
[redacted], CA [redacted]
 
Thank you,
 
[redacted]
Customer Care Team

Ms. [redacted],
 
We recently received your complaint # [redacted] from the RevDex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any
orders you made with any companies other than ours. We
take complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on March
20, 2015. 
 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
 
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy Policy. Upon placing your order today
you’ll be shipped a 30 day supply of Skin Logic (Just Pay S&H of $4.95). If
you feel Skin Logic is not for you, cancel within 14 days from
today to avoid the purchase fee of $89.95 and enrollment in the auto-shipment
program which sends you 1 month supply every 30 days starting 30 days after
your trial period at the low price of $89.95 (+4.95 shipping) per month. You
will be charged on the same card provided today. For further information or to
cancel anytime, call (888) 959-6072. Please note that prepaid credit cards are
not accepted. Please use a valid Visa, Mastercard, or Discover credit card or
debit card when purchasing.
 
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs.
 
Since
we did not hear from you during your trial period, you were charged $89.95 on April
3, 2015.
 
We have refunded you in the full amount of $89.95 and your account
has been canceled from any further shipments and charges.
 
Thank you,
 
[redacted]
Customer Care Team

The customer received a 30 day supply and signed up for a
risk-free trial that allowed them to try our product risk free without pressure
to purchase.  If they did not cancel by the 14th day they submitted their
order, they agreed that we would bill the full price...

without further hassle and
enroll into our monthly shipping.  The
account has been closed -- no further shipments or charges will be done but the
consumer will need to contact us to obtain a RMA and she can return the product
that was shipped in November for a full refund or she can keep the product and
get a 75% refund.  Either way the consumer will need to contact us at:
 [redacted]
 
Thanks,
 
Escalations Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I only received a trail size which was only an ounce of the product. I was never told that the risk free trial was 14 days from the day I purchased the product. As I stated before I didn't even have the product very long to even try it to see if it was working before they billed me. I want all of my money back!
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I'm sending along screen shot of advertisement I responded to. In order to go to the place your claiming has this information I would have to give my credit info again and I wasn't going to do that again.This is a completely deceptive business practice and what I would consider bait and switch. Regardless of all this as I've stated I have received nothing from skin logic. A man named [redacted] from skin logic told me he had a tracking number that it had been delivered but refused to give me the number as I could have contacted postmaster to confirm this. In closing all I can say is they have taken money from my account and I have nothing to show for it and at this stage of the game I don't want anything from this company with there one employee except my money put back in my account. I've tried to contact them on several occasions but I always seem to be disconnected.

In receiving the email from the Revdex.com and the business stating that I had agreed to all the charges and conditions I looked up the business on the internet again to order the trial offer. There was no place at all to read the conditions for this FRAUDULENT company.  I have called the company four times and each one I have talked to was "[redacted]".  There are two companies rolled into one and the first time I called I was told that I could expect a refund in 5 to 7 days. My [redacted] agent listened to that call. That did not happen.  I was NOT told that I must cancel the orders separately.  Please do not use the Skin Logic or the [redacted] companies.  They are a HUGH SCAM!!!!In receiving the email from the Revdex.com and the business stating that I had agreed to all the charges and conditions I looked up the business on the internet again to order the trial offer. There was no place at all to read the conditions for this FRAUDULENT company.  I have called the company four times and each one I have talked to was "[redacted]".  There are two companies rolled into one and the first time I called I was told that I could expect a refund in 5 to 7 days. My [redacted] agent listened to that call. That did not happen.  I was NOT told that I must cancel the orders separately.  Please do not use the Skin Logic or the [redacted] companies.  They are a HUGH SCAM!!!!In receiving the email from the Revdex.com and the business stating that I had agreed to all the charges and conditions I looked up the business on the internet again to order the trial offer. There was no place at all to read the conditions for this FRAUDULENT company.  I have called the company four times and each one I have talked to was "[redacted]".  There are two companies rolled into one and the first time I called I was told that I could expect a refund in 5 to 7 days. My [redacted] agent listened to that call. That did not happen.  I was NOT told that I must cancel the orders separately.  Please do not use the Skin Logic or the [redacted] companies.  They are a HUGH SCAM!!!!

Customer has already received a 15% refund on the current charges and continues to seek products without paying.  Per the terms and agreement when she submitted her order, she signed up for a RISK-FREE trial that allowed her to try our
product risk free without...

pressure to purchase.  If you did not cancel, on
the 14th day she submitted her order, she agreed that we would bill the retail price without further hassle and enroll into our monthly shipping.  We have confirmed that the account has been canceled and engaged the customer to return the product for a full refund.

Ms. [redacted],
 
We have received your response from the Revdex.com and take your
complaint seriously.  In an effort to
assist you we have already cancelled your account and you will not receive any
further shipments or charges.
 
You did not receive any additional charges other
than the initial shipping fee of $1.95.
 
 I apologize but I am not
able to assist you with any orders you made with any companies other than ours.
If you placed an order with a different company, you will need to contact them
directly.
 
We apologize for any confusion, and always do our best to resolve
any customer complaint or concern in a timely manner. If there is anything more
you need please feel free to call our customer service at 888-959-6072.
 
Sincerely,
Skin Logic

Hello,
We confirm that the customer had submitted an order and cancelled within the same day on 2/8.  We are in the process of validating the conversation with the rep.
As an act of good faith, we will refund the charges that the customer...

incurred
Thanks,
Care Team

Ms. [redacted],
We recently...

received your complaint # [redacted] from the RevDex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any
orders you made with any companies other than ours. We
take complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on November
4, 2015. 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy Policy. Upon placing your order today
you’ll be shipped a 30 day supply of Skin Logic (Just Pay S&H of $4.95). If
you feel Skin Logic is not for you, cancel within 14 days from
today to avoid the purchase fee of $89.95 and enrollment in the auto-shipment
program which sends you 1 month supply every 30 days starting 30 days after
your trial period at the low price of $89.95 (+4.95 shipping) per month. You
will be charged on the same card provided today. For further information or to
cancel anytime, call (888) 959-6072. Please note that prepaid credit cards are
not accepted. Please use a valid [redacted], [redacted], or [redacted] credit card or
debit card when purchasing.
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs.
Since
we did not hear from you during your trial period, you were charged $89.95 on November
18, 2015.
Your account has been canceled and you have not received any
shipments or charges since then.
Your RMA number needs to be written on the outside of the shipping
package before you return your shipment.
Your RMA number is: [redacted]
You may return your shipment to:
 
Skin Logic Returns 
P.O. Box 25380 
Santa Ana, CA 92799
As a courtesy, we have issued you an immediate refund of $89.95
back to your credit card.
Thank you,
[redacted]
Customer Care Team

Ms. [redacted],
 
We recently...

received your
complaint # [redacted] from the Revdex.com regarding your Skin Logic
account. I apologize but I am not able to assist you with any orders you
made with any companies other than ours. We take
complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on July
14, 2015. 
 
The terms of the offer
that you agreed to at the time of your order clearly state that you were to
have a trial period starting from the date of your order in which you could
cancel your account to avoid further charges. The following was displayed directly
next to where you entered your credit card information:
 
By clicking the
"Rush My Trial" button, you represent that you are at least eighteen
(18) years of age and have read and agreed to the Terms and Conditions and
Privacy Policy. Upon placing your order today you’ll be shipped a 30 day supply
of Skin Logic (Just Pay S&H of $4.95). If you feel Skin Logic is not for
you, cancel within 14 days from today to avoid the purchase fee of $89.95 and
enrollment in the auto-shipment program which sends you 1 month supply every 30
days starting 30 days after your trial period at the low price of $89.95 (+4.95
shipping) per month. You will be charged on the same card provided today. For
further information or to cancel anytime, call (888) 959-6072. Please note that
prepaid credit cards are not accepted. Please use a valid [redacted] credit card or debit card when purchasing.
 
When you ordered the
product you also checked a box indicating that you agreed to the terms of the
offer. When a customer checks that box we must assume that they have actually
read what they are agreeing to. If there was any confusion with the terms you
could have called our customer service team and they would have been happy to
assist you.
 
Please note that we do
not offer samples. We offer trial periods and shipping charges are not
refundable. We do not cover return shipping costs.
 
Since we did not hear from you during
your trial period, you were charged $89.95 on July 28, 2015.
 
Your account has been
canceled and you have not received any shipments or charges since then.
 
Our
representative provided you with a 15% refund on your charge in lieu of
returning your product, which you accepted. You were
refunded $13.49 on July 30, 2015.
 
Thank you,
 
[redacted]
Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have seen the same response to the same issue from other customers. If it was so clearly stated on the order form why are more people complaining about the same issue. I  don't recall seeing any of the information you stated appeared on the order form all I ask is that you make it clearer on the order form so other people won't get taken in by your company. This statement will end my correspondence with your company. No further emails are required from you P.S. I HAVE SENT BACK THE PRODUCT

The consumer placed an order for a 14 day trial on both our products. When the consumer did not cancel within the 14 days, they were charged for the products 
70); font-family: Verdana; font-size: 12px; line-height: 15px;">per the terms and conditions on our checkout pages. The customer has since returned 1 of our products and received a full refund in the amount of $86.95 on 12/30/14.  We have canceled the consumer's account and will refund the remaining charge of $89.95 for our other product that they received.

Ms. [redacted],
 
We...

recently received your complaint # [redacted] from the RevDex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any
orders you made with any companies other than ours. We
take complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on August
7, 2015. 
 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
 
By clicking the "Rush My Trial"
button, you represent that you are at least eighteen (18) years of age and have
read and agreed to the Terms and Conditions and Privacy Policy. Upon placing
your order today you’ll be shipped a 30 day supply of Skin Logic (Just Pay
S&H of $4.95). If
you feel Skin Logic is not for you, cancel
within 14 days from today to avoid the purchase fee of $89.95 and enrollment in
the auto-shipment program which sends you 1 month supply every 30 days starting
30 days after your trial period at the low price of $89.95 (+4.95 shipping) per
month. You will be charged on the same card provided today. For further
information or to cancel anytime, call (888) 959-6072. Please note that prepaid
credit cards are not accepted. Please use a valid [redacted], or [redacted]
credit card or debit card when purchasing.
 
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs.
 
Since
we did not hear from you during your trial period, you were charged $89.95 on August
21, 2015.
 
Your account has been canceled and you have not received any
shipments or charges since then.
 
Your RMA number needs to be written on the outside of the shipping
package before you return your shipment. Your
product must be received back by September 27, 2015 in order to receive a
refund.
 
Your RMA number is: [redacted]
 
You may return your shipment to:
 
Skin Logic Returns 
P.O. Box 25380 
Santa Ana, CA 92799
 
Thank you,
 
[redacted]
Customer Care Team

Ms[redacted],
We recently received your complaint from the
Revdex.com regarding your Skin Logic and Eyetensive accountsWe
take complaints very seriously and we hope this response will provide you with
additional informationAccording to our records, we
received your first order
on March 20,
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a trial
period starting from the date of your order in which you could cancel your
account to avoid further chargesThe following was displayed directly next to
where you entered your credit card information:
By clicking the "Rush My
Trial" button, you represent that you are at least eighteen (18) years of
age and have read and agreed to the Terms and Conditions and Privacy Policy
Upon placing your order today you'll be shipped a days supply of Skin Logic
and Eyetensive (Just Pay S&H of $4.95/$5.95)If you feel Skin Logic and
Eyetensive are not for you, cancel within days from today to avoid the
purchase fee of $and enrollment in the auto-shipment program which sends
you month supply every days starting days after your trial period at
the low price of $(+shipping) per monthYou will be charged on same
card provided todayFor further information or to cancel anytime, call (888)
959-Please note that prepaid credit cards are not acceptedPlease use a
valid Visa, Mastercard, or Discover credit card or debit card when purchasing
When you ordered the product you
also checked a box indicating that you agreed to the terms of the offerWhen a
customer checks that box we must assume that they have actually read what they
are agreeing toIf there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you
The first time we heard from you
regarding the cancellation of your account was on May 15, nearly two months
after the trial period ended for both the Eyetensive and SkinLogic accounts
After speaking with a representative, your account was immediately canceled and
you have not received any shipments or charges since thenWhen you called in
to cancel, even though you were past the trial period cancellation date, we
still issued you a RMA for both products out of good faith so that when they
were returned you'd receive a full refundWe did receive both, and you have
since been refunded in full for both Eytensive at $and Skin Logic at
$for a total refund of $
As for your April shipment, this
is beyond the days return policy, which is why you were not refundedIn
fact, you agreed to the terms and conditions of the offer as laid out on our
website and confirmation email sent to youHowever,
even though a refund for both products goes against our refund policy and the
terms of which you agreed to, we have decided to refund your order for both the April shipments of Eyetensive ($86.95) and Skinlogic ($89.95) so we can
part ways amicably
We take complaints very seriously and hope this will resolve
your request
Thank you,
[redacted]
Customer Care Team