Skin Logic Skin Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** , and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms***,
We recently received your complaint # *** from the RevDex.com regarding your Skin Logic accountI apologize but I am not able to assist you with any
orders you made with any companies other than oursWe
take complaints very seriously and we hope this
response will provide you with
additional informationAccording to our records, we received your order on November
4, 2015.
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges
The following was displayed directly next to where you entered your credit card
information:
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy PolicyUpon placing your order today
you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If
you feel Skin Logic is not for you, cancel within days from
today to avoid the purchase fee of $and enrollment in the auto-shipment
program which sends you month supply every days starting days after
your trial period at the low price of $(+shipping) per monthYou
will be charged on the same card provided todayFor further information or to
cancel anytime, call (888) 959-Please note that prepaid credit cards are
not acceptedPlease use a valid ***, ***, or *** credit card or
debit card when purchasing
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offerWhen a customer checks that box we
must assume that they have actually read what they are agreeing toIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Please note that we do not offer samplesWe offer trial periods
and shipping charges are not refundableWe do not cover return shipping costs
Since
we did not hear from you during your trial period, you were charged $on November
18,
Your account has been canceled and you have not received any
shipments or charges since then
Your RMA number needs to be written on the outside of the shipping
package before you return your shipment
Your RMA number is: ***
You may return your shipment to:
Skin Logic Returns
P.OBox 25380
Santa Ana, CA
As a courtesy, we have issued you an immediate refund of $
back to your credit card
Thank you,
*** ***
Customer Care Team

Mr***
">
We recently received your complaint from the Revdex.com regarding
your Skin Logic accountWe take complaints very seriously and we hope this
response will provide you with additional informationAccording to our
records, we received your order on April 30,
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a trial
period starting from the date of your order in which you could cancel your
account to avoid further chargesThe following was displayed directly next to
where you entered your credit card information:
By clicking the "Rush My
Trial" button, you represent that you are at least eighteen (18) years of
age and have read and agreed to the Terms and Conditions and Privacy Policy
Upon placing your order today you’ll be shipped a days supply of Skin Logic
and Eyetensive (Just Pay S&H of $4.95/$5.95)If you feel Skin Logic and
Eyetensive are not for you, cancel within days from today to avoid the
purchase fee of $and enrollment in the auto-shipment program which sends
you month supply every days starting days after your trial period at
the low price of $(+shipping) per monthYou will be charged on same
card provided todayFor further information or to cancel anytime, call (888)
959-Please note that prepaid credit cards are not acceptedPlease use a
valid Visa, Mastercard, or Discover credit card or debit card when purchasing
When you ordered the product you
also checked a box indicating that you agreed to the terms of the offerWhen a
customer checks that box we must assume that they have actually read what they
are agreeing toIf there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you
The first time we heard from you
regarding the cancelation of your account was during the initial trial of both
the Eyetensive and SkinLogic accounts, of which you accepted an early cancel
return and were issued a RMA Your
account was immediately canceled and you have not received any shipments or
charges since then
Please note that we do not offer
samplesWe offer trial periods and shipping charges are not refundableWe do
not cover return shipping costs
Your RMA number needs to be
written on the outside of the shipping package before you return your shipment
Your product must be received back by May 30,
Your RMA number is: ***
You may return your shipment to:
Skin Logic Returns
P.OBox
Santa Ana, CA
Thank you,
*** ***
Customer Care Team

Ms***,
We recently received your complaint # *** from the RevDex.com regarding your Skin Logic accountI
apologize but I am not able to assist you with any orders you made with any
companies other than oursWe take complaints
very seriously and we hope this
response will provide you with additional information
According to our records, we received your order on April 30, 2015.
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges
The following was displayed directly next to where you entered your credit card
information:
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy PolicyUpon placing your order today
you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If
you feel Skin Logic is not for you, cancel within days from
today to avoid the purchase fee of $and enrollment in the auto-shipment
program which sends you month supply every days starting days after
your trial period at the low price of $(+shipping) per monthYou
will be charged on the same card provided todayFor further information or to
cancel anytime, call (888) 959-Please note that prepaid credit cards are
not acceptedPlease use a valid ***, ***, or *** credit card or
debit card when purchasing
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offerWhen a customer checks that box we
must assume that they have actually read what they are agreeing toIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Please note that we do not offer samplesWe offer trial periods and
shipping charges are not refundableWe do not cover return shipping costs
Since we did not hear from you during your trial
period, you were charged $on May 2,
Your account has been canceled and you have not received any
shipments or charges since then
Your RMA number needs to be written on the outside of the shipping
package before you return your shipmentYour
product must be received back by June 22, in order to receive a refund
Your RMA number is: ***
You may return your shipment to:
Skin Logic Returns
P.OBox ***
*** ***, CA ***
Thank you,
*** ***
Customer Care Team

We have already engaged the customer via email on 3/14/15, and currently working on a resolution We advised the customer to return the product for a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
***,
I am going to go with the re-rate that was offered to meThank you for your help in this matter*** *** ***Sent from my iPad
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. As you know, a business only has the integrity of those who own it or work thereThey did refunded my $89.95, taking days instead of the 5-as they had told meWithout your help I feel sure I would not have received it
Thank you again,
*** ***

Revdex.com:
* *** *** *** *** *** ** *** *** ** *** ** *** ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
As of 04-13-I have not received a refund! Also my daughter-in-law mother requested this sample also and did not even receive her sample and was charged the full amount for it!! Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The respondant's in this case are alleging that they made their terms and conditions clear when a consumer (me) hit the 'rush my trial.' What they are alleging is absolutely FALSEThe fact that they are claiming to be a separate company is ludicrous as when I placed the order there was ONE ad and very little informationSimply, that I would receive a "30-day supply" (not a trial)I took a photo of the ad when I placed the orderNone of the information that they are now alleging was on the website actually was notIn fact, if they had provided the truth from the beginning I never would have accepted the terms of agreementThere were no terms of agreement postedSimply the cost of the shipping and handling and the order numberThis SCAM they are running has captured many other victimsI ask the Revdex.com to inform this company that I am disgusted that they are failing to inform you of the truthHad the information that they provided me been anywhere on their website I would have exited quickly out of the webpage and moved onThis is a tightly run SCAMI will gladly return both products to you upon receipt of a RETURN LABEL!!! :) Happily and gleefullyIn addition, I will make sure that many people know that Skin Logic and Eyetensive are running a SCAM operationFor their deceptions the least they can do is offer a return item label at THEIR costI accepted the terms of agreeing to pay $and $5.95..the shipping and handling for both itemsPayment was submitted ONE time to what appeared to be ONE companyDear Revdex.com, they are a full blown SCAM operationPlease advise them that upon receipt of a return label I will return their productsPeriodI will not negotiate with them further and my credit card company has been made aware of this SCAMThank you dearly for offering to assist
Regards,
*** ***

Ms***,
We recently received your complaint from the Revdex.com regarding
your Skin Logic accountWe take complaints very seriously and we hope this
response will provide you with additional informationAccording to our
records, we received your
order on March 28,
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a trial period starting from the date of your order
in which you could cancel your account to avoid further chargesThe following
was displayed directly next to where you entered your credit card information:
By clicking the "Rush My
Trial" button, you represent that you are at least eighteen (18) years of
age and have read and agreed to the Terms and Conditions and Privacy Policy
Upon placing your order today you’ll be shipped a days supply of Skin Logic
(Just Pay S&H of $4.95)If you feel Skin Logic is not for you, cancel
within days from today to avoid the purchase fee of $and enrollment in
the auto-shipment program which sends you month supply every days starting
days after your trial period at the low price of $(+shipping) per
monthYou will be charged on same card provided todayFor further information
or to cancel anytime, call (888) 959-Please note that prepaid credit
cards are not acceptedPlease use a valid *** *** ** *** credit
card or debit card when purchasing
When you ordered the product you
also checked a box indicating that you agreed to the terms of the offerWhen a
customer checks that box we must assume that they have actually read what they
are agreeing toIf there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you
Since you did not cancel during your trial period, you were charged $on April
11, for your Garcinia orderThe first time we heard from you regarding
the cancelation of your account was later that day after you had already been
charged for your productYour account was immediately canceled and you have
not received any shipments or charges since then
At that time our customer service
representative issued you an RMA number to return your Skin Logic product for a
full refund of $To date we have not received your returned shipment
Please note that we do not offer
samplesWe offer trial periods and shipping charges are not refundableWe do
not cover return shipping costsOnce your product is received back with the
below return instructions followed you will receive a refund of $back to
your cardWe apologize that you feel you did not receive excellent customer
service and will use this as a training opportunity in the futureWe are
committed to excellent customer service at Skin Logic
Your RMA number needs to be
written on the outside of the shipping package before you return your shipment
Your product must be received back by May 11, in order to receive a
refund
Your RMA number is: ***
You may return your shipment to:
Skin Logic Returns
P.OBox ***
*** ***, CA ***
*** ***

Revdex.comViewridge Ave Suite
200 San Diego,CA 33759To *** *** :Thank you for mediating this consumer complaint from our customer Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Skin OpticsSkin on a day trial basis back on 02/25/and paid the shipping and handling fee of $The trial expired on 03/10/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 03/24/and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a refund of the charge on 03/10/for Skin Optics $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Try Skin [email protected]

Ms[redacted],
"> We recently received your complaint from the
Revdex.com regarding your Skin Logic and Eyetensive accountsWe
take complaints very seriously and we hope this response will provide you with
additional informationAccording to our records, we received your first order
on March 20,
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a trial
period starting from the date of your order in which you could cancel your
account to avoid further chargesThe following was displayed directly next to
where you entered your credit card information:
By clicking the "Rush My
Trial" button, you represent that you are at least eighteen (18) years of
age and have read and agreed to the Terms and Conditions and Privacy Policy
Upon placing your order today you'll be shipped a days supply of Skin Logic
and Eyetensive (Just Pay S&H of $4.95/$5.95)If you feel Skin Logic and
Eyetensive are not for you, cancel within days from today to avoid the
purchase fee of $and enrollment in the auto-shipment program which sends
you month supply every days starting days after your trial period at
the low price of $(+shipping) per monthYou will be charged on same
card provided todayFor further information or to cancel anytime, call (888)
959-Please note that prepaid credit cards are not acceptedPlease use a
valid Visa, Mastercard, or Discover credit card or debit card when purchasing
When you ordered the product you
also checked a box indicating that you agreed to the terms of the offerWhen a
customer checks that box we must assume that they have actually read what they
are agreeing toIf there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you
The first time we heard from you
regarding the cancellation of your account was on May 15, nearly two months
after the trial period ended for both the Eyetensive and SkinLogic accounts
After speaking with a representative, your account was immediately canceled and
you have not received any shipments or charges since thenWhen you called in
to cancel, even though you were past the trial period cancellation date, we
still issued you a RMA for both products out of good faith so that when they
were returned you'd receive a full refundWe did receive both, and you have
since been refunded in full for both Eytensive at $and Skin Logic at
$for a total refund of $
As for your April shipment, this
is beyond the days return policy, which is why you were not refundedIn
fact, you agreed to the terms and conditions of the offer as laid out on our
website and confirmation email sent to youHowever,
even though a refund for both products goes against our refund policy and the
terms of which you agreed to, we have decided to refund your order for both the April shipments of Eyetensive ($86.95) and Skinlogic ($89.95) so we can
part ways amicably
We take complaints very seriously and hope this will resolve
your request
Thank you,
[redacted]
Customer Care Team

Ms[redacted],
We recently received your
complaint # [redacted] from the Revdex.com regarding your Skin Logic
account
">I apologize but I am not able to assist you with any orders you
made with any companies other than oursWe take
complaints very seriously and we hope this response will provide you with
additional informationAccording to our records, we received your order on July
14, 2015.
The terms of the offer
that you agreed to at the time of your order clearly state that you were to
have a trial period starting from the date of your order in which you could
cancel your account to avoid further chargesThe following was displayed directly
next to where you entered your credit card information:
By clicking the
"Rush My Trial" button, you represent that you are at least eighteen
(18) years of age and have read and agreed to the Terms and Conditions and
Privacy PolicyUpon placing your order today you'll be shipped a day supply
of Skin Logic (Just Pay S&H of $4.95)If you feel Skin Logic is not for
you, cancel within days from today to avoid the purchase fee of $and
enrollment in the auto-shipment program which sends you month supply every
days starting days after your trial period at the low price of $(+
shipping) per monthYou will be charged on the same card provided todayFor
further information or to cancel anytime, call (888) 959-Please note that
prepaid credit cards are not acceptedPlease use a valid [redacted] credit card or debit card when purchasing
When you ordered the
product you also checked a box indicating that you agreed to the terms of the
offerWhen a customer checks that box we must assume that they have actually
read what they are agreeing toIf there was any confusion with the terms you
could have called our customer service team and they would have been happy to
assist you
Please note that we do
not offer samplesWe offer trial periods and shipping charges are not
refundableWe do not cover return shipping costs
Since we did not hear from you during
your trial period, you were charged $on July 28,
Your account has been
canceled and you have not received any shipments or charges since then
Our
representative provided you with a 15% refund on your charge in lieu of
returning your product, which you acceptedYou were
refunded $on July 30,
Thank you,
[redacted]
Customer Care Team

Ms. [redacted],
 
We recently received your complaint # [redacted] from the RevDex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any
orders you made with any companies other than ours. We
take complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on
August 7, 2015. 
 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
 
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy Policy. Upon placing your order today
you’ll be shipped a 30 day supply of Skin Logic (Just Pay S&H of $4.95). If
you feel Skin Logic is not for you, cancel within 14 days from
today to avoid the purchase fee of $89.95 and enrollment in the auto-shipment
program which sends you 1 month supply every 30 days starting 30 days after
your trial period at the low price of $89.95 (+4.95 shipping) per month. You
will be charged on the same card provided today. For further information or to
cancel anytime, call (888) 959-6072. Please note that prepaid credit cards are
not accepted. Please use a valid [redacted] credit card or
debit card when purchasing.
 
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs.
 
Since
we did not hear from you during your trial period, you were charged $89.95 on
August 21, 2015.
 
Your account has been canceled and you have not received any
shipments or charges since then.
 
Your RMA number needs to be written on the outside of the shipping
package before you return your shipment. Your
product must be received back by September 27, 2015 in order to receive a
refund.
 
Your RMA number is: [redacted]
 
You may return your shipment to:
 
Skin Logic Returns 
P.O. Box 25380 
Santa Ana, CA 92799
 
Thank you,
 
[redacted]
Customer Care Team

Ms. [redacted],
We recently...

received your complaint # [redacted] from the RevDex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any
orders you made with any companies other than ours. We
take complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on October
22, 2015. 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy Policy. Upon placing your order today
you’ll be shipped a 30 day supply of Skin Logic (Just Pay S&H of $4.95). If
you feel Skin Logic is not for you, cancel within 14 days from
today to avoid the purchase fee of $89.95 and enrollment in the auto-shipment
program which sends you 1 month supply every 30 days starting 30 days after
your trial period at the low price of $89.95 (+4.95 shipping) per month. You
will be charged on the same card provided today. For further information or to
cancel anytime, call (888) [redacted]. Please note that prepaid credit cards are
not accepted. Please use a valid Visa, Mastercard, or Discover credit card or
debit card when purchasing.
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service team
and they would have been happy to assist you.
Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs.
Since
we did not hear from you during your trial period, you were charged $89.95 on November
5, 2015.
Your account has been canceled and you have not received any
shipments or charges since then.
Your RMA number needs to be written on the outside of the shipping
package before you return your shipment. Your
product must be received back by December 10, 2015 in order to receive a
refund.
Your RMA number is: [redacted]
You may return your shipment to:
 
Skin Logic Returns 
P.O. Box 25380 
Santa Ana, CA 92799
Thank you,
[redacted]
Customer Care Team

Thank you for your response.
If the customer chose not to read said terms, that unfortunately does
not make those terms null and void.
The account has been closed -- no further shipments or charges will be done but the consumer will need to contact us to obtain a RMA and she can return the product that was shipped in November for a full refund or she can keep the product and get a 75% refund.  Either way the consumer will need to contact us at:  [redacted]
Thanks,
 
Escalations Team

Mr[redacted]
We recently received your complaint from the Revdex.com regarding
your Skin Logic accountWe take complaints very seriously and we hope this
response will provide you with additional informationAccording to our
records, we received your
order on April 30,
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a trial
period starting from the date of your order in which you could cancel your
account to avoid further chargesThe following was displayed directly next to
where you entered your credit card information:
By clicking the "Rush My
Trial" button, you represent that you are at least eighteen (18) years of
age and have read and agreed to the Terms and Conditions and Privacy Policy
Upon placing your order today you'll be shipped a days supply of Skin Logic
and Eyetensive (Just Pay S&H of $4.95/$5.95)If you feel Skin Logic and
Eyetensive are not for you, cancel within days from today to avoid the
purchase fee of $and enrollment in the auto-shipment program which sends
you month supply every days starting days after your trial period at
the low price of $(+shipping) per monthYou will be charged on same
card provided todayFor further information or to cancel anytime, call (888)
959-Please note that prepaid credit cards are not acceptedPlease use a
valid Visa, Mastercard, or Discover credit card or debit card when purchasing
When you ordered the product you
also checked a box indicating that you agreed to the terms of the offerWhen a
customer checks that box we must assume that they have actually read what they
are agreeing toIf there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you
The first time we heard from you
regarding the cancelation of your account was during the initial trial of both
the Eyetensive and SkinLogic accounts, of which you accepted an early cancel
return and were issued a RMA Your
account was immediately canceled and you have not received any shipments or
charges since then
Please note that we do not offer
samplesWe offer trial periods and shipping charges are not refundableWe do
not cover return shipping costs
Your RMA number needs to be
written on the outside of the shipping package before you return your shipment
Your product must be received back by May 30,
Your RMA number is: [redacted]
You may return your shipment to:
Skin Logic Returns
P.OBox
Santa Ana, CA
Thank you,
[redacted]
Customer Care Team

Ms. [redacted],
 
We...

recently received your
complaint # [redacted]rom the Revdex.com regarding your Skin Logic
account. I apologize but I am not able to assist you with any orders you
made with any companies other than ours. We take
complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on March
29, 2015. 
 
The terms of the offer
that you agreed to at the time of your order clearly state that you were to
have a trial period starting from the date of your order in which you could
cancel your account to avoid further charges. The following was displayed
directly next to where you entered your credit card information:
 
By clicking the
"Rush My Trial" button, you represent that you are at least eighteen
(18) years of age and have read and agreed to the Terms and Conditions and
Privacy Policy. Upon placing your order today you’ll be shipped a 30 day supply
of Skin Logic (Just Pay S&H of $4.95). If you feel Skin Logic is not for
you, cancel within 14 days from today to avoid the purchase fee of $89.95 and
enrollment in the auto-shipment program which sends you 1 month supply every 30
days starting 30 days after your trial period at the low price of $89.95 (+4.95
shipping) per month. You will be charged on the same card provided today. For
further information or to cancel anytime, call (888) 959-6072. Please note that
prepaid credit cards are not accepted. Please use a valid [redacted], or
[redacted] credit card or debit card when purchasing.
 
When you ordered the
product you also checked a box indicating that you agreed to the terms of the
offer. When a customer checks that box we must assume that they have actually
read what they are agreeing to. If there was any confusion with the terms you
could have called our customer service team and they would have been happy to
assist you.
 
Please note that we do
not offer samples. We offer trial periods and shipping charges are not
refundable. We do not cover return shipping costs.
 
Since we did not hear from you during
your trial period, you were charged $89.95 on April 12, 2015. You were then enrolled into our monthly
shipment program and received one additional package at the cost of $94.90
($89.95 for the product, and $4.95 for shipping).
 
The first
time we heard from you regarding the cancelation of your account was on May 25,
2015. Your account was immediately canceled and you have not received any
shipments or charges since then. 
 
At that
time we reminded you of the terms of the offer that were agreed to at the time
of your order and offered a 35% refund on your most recent charge in lieu of
returning the product for a full refund.  You accepted that offer and a
refund of $31.48 was issued on May 25, 2015.
 
 
Thank you,
 
[redacted]
Customer Care Team

Revdex.com4747 Viewridge Ave Suite 200 San Diego,CA 33759To [redacted] :Thank you for mediating this consumer complaint from our customer Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very...

seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Skin OpticsSkin on a 14 day trial basis back on 02/25/2016 and paid the shipping and handling fee of $4.95. The trial expired on 03/10/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment.Customer contacted our Customer Service on 03/24/2016 and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a refund of the charge on 03/10/2016 for Skin Optics $89.95. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Try Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I also want to state that there was no detailed message that the customer was informed of the extended terms which included an additional charge.  I specifically read each word on the order form that was provided. I was also informed that this set disclosure was specifically on your web site which the link I clicked on, did not take me to that page, but directly to the order form.  I have a receipt stating a 30 day trail.  But obviously your Mathematical skills are lacking since you charge my account within 14 days instead of the 30 days.  A professional business would generate a notification that the account will be charged the set amount prior to the actually posting.  I found this charge my reviewing my bank statement.  This deception is very unprofessional and I will never recommend doing business with this company.
I have submitted the returned merchandise for the return of unauthorized funds of $89.95. However, I am out of the "so - called 30 day trial product" and shipping.
 
Regards,
[redacted]