Skin Logic Skin Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. As you know, a business only has the integrity of those who own it or work thereThey did refunded my $89.95, taking days instead of the 5-as they had told meWithout your help I feel sure I would not have received it Thank you again,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
Regards,
*** ***
The ad on *** stated FREE product just pay shipping, I did not authorize further shipments or any charges beyond the initial shipping chargeThe ad did not ask for agreement to get continued shipments or chargesI offered to return product but was told to "keep it"Check the Internet websites especially *** *** and you will see many others with the same complaintsThe regular ad on the Internet asks for terms agreement but was NOT on the ad on ***.I will return 2nd product sent, I paid for shipping on first product which ad stated was free with that paymentI did not authorize any other use of my card beyond first shipping costThis company is definitely out to scam the consumer, it's too bad as the product looks niceIf they were reputable they would refund these charges and keep their name clean

Customer is falsely accusing of charges that were never made
Order records show that the customer was never charged $ Our
records show the following: Customer ordered on 2/25, called into
customer service to get a
trial extension for an additional days and
was advised to call before the days if she did not want to continue
Then, days later, the customer called in to cancel and agreed to send
back the unused portion of the product
Within the same terms & conditions verbiage the customer
provided, here is our returns process clearly stating policy:
"RMA Return Policy
If you decide to cancel at any time during the monthly auto-ship program or are requesting a refund, you will be required to return the unused portion of
the product supplied to us at your expense via an RMA number issued by customer
serviceFor returns via mail, you must carefully package the product, you are
responsible for the cost of return shipping, and we must physically receive the
return within the day periodCompany reserves the right, at its sole
discretion, to reject any return that does not comply with these requirements
Once your return has been received, a credit to your card or refund check will
be issued and an e-mail confirmation will be sent within days."
If the customer chose not to
read said terms, that unfortunately does not make those terms null and void As a good faith gesture, we will allow this
customer to keep the product

We have engaged the customer for additional info on return shipment for refund validation

The consumer placed an order for a day trial for our productWhen the consumer did not cancel within the days, they were charged for the products
rgb(70, 70, 70) line-height: 15px;">per the terms and conditions on our checkout pagesThe customer has since returned of our products and received a full refund in the amount of $on 1/22/ We have already canceled the consumer's account and will refund the remaining charges once the products are returned back

Ms***,
"">We recently received your complaint # ***
from the Revdex.com regarding your Skin Logic accountI apologize
but I am not able to assist you with any orders you made with any companies
other than oursWe take complaints very seriously
and we hope this response will provide you with additional information
According to our records, we received your order on July 31, 2015.
The terms of the offer that you agreed to
at the time of your order clearly state that you were to have a trial period
starting from the date of your order in which you could cancel your account to
avoid further chargesThe following was displayed directly next to where you entered
your credit card information:
By clicking the "Rush My Trial"
button, you represent that you are at least eighteen (18) years of age and have
read and agreed to the Terms and Conditions and Privacy PolicyUpon placing
your order today you’ll be shipped a day supply of Skin Logic (Just Pay
S&H of $1.95)If you feel Skin Logic is not for you, cancel within days
from today to avoid the purchase fee of $and enrollment in the
auto-shipment program which sends you month supply every days starting
days after your trial period at the low price of $(+shipping) per
monthYou will be charged on the same card provided todayFor further
information or to cancel anytime, call (888) 959-Please note that prepaid
credit cards are not acceptedPlease use a valid Visa, Mastercard, or Discover
credit card or debit card when purchasing
When you ordered the product you also
checked a box indicating that you agreed to the terms of the offerWhen a
customer checks that box we must assume that they have actually read what they
are agreeing toIf there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you
Please note that we do not offer samples
We offer trial periods and shipping charges are not refundableWe do not cover
return shipping costs
On August 7, you spoke with a representative to
cancel your accountYou were immediately issued a return merchandise
authorization number and return deadline date and sent a confirmation email outlining
your return instructions
You did not receive any additional
charges other than the initial shipping fee of $Your account remains
canceled and you will not receive any other shipments or charges
Thank you,
*** ***
Customer Care Team

Ms***,
">
We recently received your complaint from the Revdex.com regarding
your Skin Logic accountWe take complaints very seriously and we hope this
response will provide you with additional informationAccording to our
records, we received your order on March 28,
The terms of the offer that you agreed to at the time of your order clearly
state that you were to have a trial period starting from the date of your order
in which you could cancel your account to avoid further chargesThe following
was displayed directly next to where you entered your credit card information:
By clicking the "Rush My
Trial" button, you represent that you are at least eighteen (18) years of
age and have read and agreed to the Terms and Conditions and Privacy Policy
Upon placing your order today you’ll be shipped a days supply of Skin Logic
(Just Pay S&H of $4.95)If you feel Skin Logic is not for you, cancel
within days from today to avoid the purchase fee of $and enrollment in
the auto-shipment program which sends you month supply every days starting
days after your trial period at the low price of $(+shipping) per
monthYou will be charged on same card provided todayFor further information
or to cancel anytime, call (888) 959-Please note that prepaid credit
cards are not acceptedPlease use a valid *** *** ** *** credit
card or debit card when purchasing
When you ordered the product you
also checked a box indicating that you agreed to the terms of the offerWhen a
customer checks that box we must assume that they have actually read what they
are agreeing toIf there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you
Since you did not cancel during your trial period, you were charged $on April
11, for your Garcinia orderThe first time we heard from you regarding
the cancelation of your account was later that day after you had already been
charged for your productYour account was immediately canceled and you have
not received any shipments or charges since then
At that time our customer service
representative issued you an RMA number to return your Skin Logic product for a
full refund of $To date we have not received your returned shipment
Please note that we do not offer
samplesWe offer trial periods and shipping charges are not refundableWe do
not cover return shipping costsOnce your product is received back with the
below return instructions followed you will receive a refund of $back to
your cardWe apologize that you feel you did not receive excellent customer
service and will use this as a training opportunity in the futureWe are
committed to excellent customer service at Skin Logic
Your RMA number needs to be
written on the outside of the shipping package before you return your shipment
Your product must be received back by May 11, in order to receive a
refund
Your RMA number is: ***
You may return your shipment to:
Skin Logic Returns
P.OBox ***
*** ***, CA ***
*** ***

The consumer placed an order for a day trial for our productWhen the consumer did not cancel within the days, they were charged $for the product line-height: 15px;">per the terms and conditions on our checkout pagesThe product that the customer received is the actual product that they were charged for We have canceled the consumer's account and will refund the charge of $for the initial product that they received

Hi, I spoke with you on the phone WednesdayI am writing because I filed a complaint against Skin Logic Skin CareI received a response that they would refund me for the amounts of and That refund has not happenedThe claim number is ***Please let me kniw if you have any more questions regarding this matter.Thank You*** ***

Ms***,
We recently received your complaint # *** from the RevDex.com regarding your Skin Logic accountI apologize but I am not able to assist you with any
orders you made with any companies other than oursWe
take complaints very seriously and we hope this
response will provide you with
additional informationAccording to our records, we received your order on October
22, 2015.
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges
The following was displayed directly next to where you entered your credit card
information:
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy PolicyUpon placing your order today
you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If
you feel Skin Logic is not for you, cancel within days from
today to avoid the purchase fee of $and enrollment in the auto-shipment
program which sends you month supply every days starting days after
your trial period at the low price of $(+shipping) per monthYou
will be charged on the same card provided todayFor further information or to
cancel anytime, call (888) ***Please note that prepaid credit cards are
not acceptedPlease use a valid Visa, Mastercard, or Discover credit card or
debit card when purchasing
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offerWhen a customer checks that box we
must assume that they have actually read what they are agreeing toIf there
was any confusion with the terms you could have called our customer service team
and they would have been happy to assist you
Please note that we do not offer samplesWe offer trial periods
and shipping charges are not refundableWe do not cover return shipping costs
Since
we did not hear from you during your trial period, you were charged $on November
5,
Your account has been canceled and you have not received any
shipments or charges since then
Your RMA number needs to be written on the outside of the shipping
package before you return your shipmentYour
product must be received back by December 10, in order to receive a
refund
Your RMA number is: ***
You may return your shipment to:
Skin Logic Returns
P.OBox 25380
Santa Ana, CA
Thank you,
*** ***
Customer Care Team

Ms***,
We recently received your
complaint # *** *rom the Revdex.com regarding your Skin Logic
account
">I apologize but I am not able to assist you with any orders you
made with any companies other than oursWe take
complaints very seriously and we hope this response will provide you with
additional informationAccording to our records, we received your order on March
29, 2015.
The terms of the offer
that you agreed to at the time of your order clearly state that you were to
have a trial period starting from the date of your order in which you could
cancel your account to avoid further chargesThe following was displayed
directly next to where you entered your credit card information:
By clicking the
"Rush My Trial" button, you represent that you are at least eighteen
(18) years of age and have read and agreed to the Terms and Conditions and
Privacy PolicyUpon placing your order today you’ll be shipped a day supply
of Skin Logic (Just Pay S&H of $4.95)If you feel Skin Logic is not for
you, cancel within days from today to avoid the purchase fee of $and
enrollment in the auto-shipment program which sends you month supply every
days starting days after your trial period at the low price of $(+
shipping) per monthYou will be charged on the same card provided todayFor
further information or to cancel anytime, call (888) 959-Please note that
prepaid credit cards are not acceptedPlease use a valid ***, ***, or
*** credit card or debit card when purchasing
When you ordered the
product you also checked a box indicating that you agreed to the terms of the
offerWhen a customer checks that box we must assume that they have actually
read what they are agreeing toIf there was any confusion with the terms you
could have called our customer service team and they would have been happy to
assist you
Please note that we do
not offer samplesWe offer trial periods and shipping charges are not
refundableWe do not cover return shipping costs
Since we did not hear from you during
your trial period, you were charged $on April 12, You were then enrolled into our monthly
shipment program and received one additional package at the cost of $
($for the product, and $for shipping)
The first
time we heard from you regarding the cancelation of your account was on May 25,
Your account was immediately canceled and you have not received any
shipments or charges since then.
At that
time we reminded you of the terms of the offer that were agreed to at the time
of your order and offered a 35% refund on your most recent charge in lieu of
returning the product for a full refund. You accepted that offer and a
refund of $was issued on May 25,
Thank you,
*** ***
Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I disagree with the response:1. I agreed to a trial sample....NOT a monthly product charge.2. I did cancel this within days....the Business charge me and 89.95.3. I returned both products (in the same package) with two separate Return Authorization numbers4. I received one refund in the amount of 86.95.Outrageous/advertising....with incompetent call center ABROAD....absolutely horrible they cannot speak ENGLISH
Regards,
*** ***

Ms***,
We recently received your complaint # *** from the RevDex.com regarding your Skin Logic accountI apologize but I am not able to assist you with any
orders you made with any companies other than oursWe
take complaints very seriously and we hope this response will provide you with
additional informationAccording to our records, we received your order on
July 14, 2015.
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges
The following was displayed directly next to where you entered your credit card
information:
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy PolicyUpon placing your order today
you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If
you feel Skin Logic is not for you, cancel within days from today to avoid
the purchase fee of $and enrollment in the auto-shipment program which
sends you month supply every days starting days after your trial period
at the low price of $(+shipping) per monthYou will be charged on
the same card provided todayFor further information or to cancel anytime,
call (888) 959-Please note that prepaid credit cards are not accepted
Please use a valid *** *** ** *** credit card or debit card when
purchasing
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offerWhen a customer checks that box we
must assume that they have actually read what they are agreeing toIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Please note that we do not offer samplesWe offer trial periods
and shipping charges are not refundableWe do not cover return shipping costs
Since
we did not hear from you during your trial period, you were charged $on
July 28,
Your account has been canceled and you have not received any
shipments or charges since then
Our
representative provided you with a 15% refund on your charge in lieu of
returning your product, which you acceptedYou were
refunded $on July 30,
Thank you,
*** ***
Customer Care Team

Ms***,
We recently
received your complaint # *** from the RevDex.com regarding your Skin Logic accountI apologize but I am not able to assist you with any
orders you made with any companies other than oursWe
take complaints very seriously and we hope this response will provide you with
additional informationAccording to our records, we received your order on June
21, 2015.
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges
The following was displayed directly next to where you entered your credit card
information:
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy PolicyUpon placing your order today
you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If
you feel Skin Logic is not for you, cancel within days from today to avoid
the purchase fee of $and enrollment in the auto-shipment program which
sends you month supply every days starting days after your trial period
at the low price of $(+shipping) per monthYou will be charged on
the same card provided todayFor further information or to cancel anytime,
call (888) ***Please note that prepaid credit cards are not accepted
Please use a valid Visa, Mastercard, or Discover credit card or debit card when
purchasing
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offerWhen a customer checks that box we
must assume that they have actually read what they are agreeing toIf there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you
Please note that we do not offer samplesWe offer trial periods
and shipping charges are not refundableWe do not cover return shipping costs
Since
we did not hear from you during your trial period, you were charged $on
July 5, 2015, and then received one additional package after that
Your account has been canceled and you have not received any
shipments or charges since then
Our
representative provided you with a 35% refund on your most recent charge in
lieu of returning your product, which you acceptedYou
were refunded $on August 9,
Thank you,
*** ***
Customer Care Team

In receiving the email from the Revdex.com and the business stating that I had agreed to all the charges and conditions I looked up the business on the internet again to order the trial offerThere was no place at all to read the conditions for this FRAUDULENT company. I have called the company four times and each one I have talked to was "***". There are two companies rolled into one and the first time I called I was told that I could expect a refund in to daysMy *** agent listened to that callThat did not happen. I was NOT told that I must cancel the orders separately. Please do not use the Skin Logic or the *** companies. They are a HUGH SCAM!!!!
In receiving the email from the Revdex.com and the business stating that I had agreed to all the charges and conditions I looked up the business on the internet again to order the trial offerThere was no place at all to read the conditions for this FRAUDULENT company. I have called the company four times and each one I have talked to was "***". There are two companies rolled into one and the first time I called I was told that I could expect a refund in to daysMy *** agent listened to that callThat did not happen. I was NOT told that I must cancel the orders separately. Please do not use the Skin Logic or the *** companies. They are a HUGH SCAM!!!!
In receiving the email from the Revdex.com and the business stating that I had agreed to all the charges and conditions I looked up the business on the internet again to order the trial offerThere was no place at all to read the conditions for this FRAUDULENT company. I have called the company four times and each one I have talked to was "***". There are two companies rolled into one and the first time I called I was told that I could expect a refund in to daysMy *** agent listened to that callThat did not happen. I was NOT told that I must cancel the orders separately. Please do not use the Skin Logic or the *** companies. They are a HUGH SCAM!!!!

Dear ***, I can't come up with a company nameSkin Logic and Eyetensive Skin Rejuvination are all I haveWhen I received the products they came in separate padded envelopes; no invoice or any other papers were with themI'm attaching the address labels from the
envelopes.
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI emailed the address and sent the below message:
To: Escalations Team:
Thank you for your response and your
willingness for a partial refund. I believe this is fair.
I regret your Customer Service agents would
not discuss this issue, as I believe it could have been helpful to ensure
future dissatisfactions do not recur. The CS Reps only spoke in “Talking
Points” and it was quite frustrating. I repeatedly asked to speak to a
manager, and was told none were available, and then he hung up. One did
call me back, but he only stated the same points
Per inability to discuss this issue with a
manager, I felt I had no choice than to file a complaint with the Revdex.com. I
appreciate your willingness to respond and for a partial refund. Below is
cut from the Revdex.com message:
This message is in regard to your complaint submitted on
3/3/2:14:PM against Skin Logic Skin Care. Your complaint was
assigned ID ***
The account has been closed -- no further
shipments or charges will be done but the consumer will need to contact us to
obtain a RMA and she can return the product that was shipped in January for a
full refund or she can keep the product and get a 75% refund Either way
the consumer will need to contact us at: ***
Thanks,
Escalations Team
Please credit my charge card for 75% of the
cost of the product or mail me a check at the below address. If you need
more information, I can reached at the phone below as well
Thank you,
*** ***, Pres
SMART Outcomes, LLC
PO Box
Joplin, MO
***
***
Thank you so much for providing this avenue of resolution
Regards,
*** ***

The consumer placed an order for a day trial on both our productsWhen the consumer did not cancel within the days, they were charged for the products line-height: 15px;">per the terms and conditions on our checkout pagesThe customer has received 50% refund on 1/29/ We have canceled the consumer's account and will refund the remaining charges The rep handling this transaction has been coached

The customer has already received refunds for the most recent charges of $& $92.90, less shipping and handling on 3/ The customer insists to receive refunds to make their entire purchases for free Please close this complaint

Regarding complaint ***Thank ya for responding about my complaint and I wanted to
let ya know that yes this company refunded me in full and I also sent back at my expense the last unopened bottles of this productI would love to see this followed up on however for future elder people that they are clearly taking advantage of and advertising
Thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved