Skin Optics

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 06/25/and paid the shipping and handling fees of $and $The trial expired on 07/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/09/$for the Skin Optics and $for the Eyessentials.Due to no cancellation the autoship program took effectThe following month, on 08/09/the customer was charged again in the amount of $for the Skin Optics also $for the Eyessentials and shipped two more products Customer contacted our Customer Service on 08/29/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 08/09/in the amount of $and a full refund for the charge on 07/09/in the amount of $for the Skin Optics for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 08/09/in the amount of $and $charged on 07/09/for the EyessentialsHere are the refund confirmations: $Trans ID: [redacted] dated 09/06/ $Trans ID: [redacted] dated 09/06/ $Trans ID: [redacted] dated 09/06/ $Trans ID: [redacted] dated 09/06/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Although the company says that somewhere in the fine print it says you must cancel order within days, I did not see that and subsequently incurred two almost $charges I will suck it up but I truly feel there needs to be a more obvious stating of this fact for consumers to see I truly thought I was getting a sample to try and not making a future commitment to this company

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our product the Skin Optics on a day trial basis back on 01/20/and paid the shipping and handling fee of $The trial expired on 02/03/and due to the fact that the customer didn’t cancel they were charged $for the original shipment and the autoship program took effectThe following month, on 03/03/the customer was charged $for the Skin Optics and a fresh new bottle was shipped out to them.Following that month,on 04/03/the customer was charged again for the Skin Optics $and another fresh new bottle was sent out.Customer contacted our Customer Service on 04/08/and requested for her subscription to be cancelled,which we didWe also issued the customer a 50% refund ($47.45) for the charge on 04/03/as a courtesy which the customer accepted However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 04/03/in the amount of $for any misunderstanding when placing the order.Here is the refund confirmation: Trans ID: [redacted] dated 04/13/2016.Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: (888) 612-8019Email: support@tryskinoptics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Sir,In response to skin optics letter, as my original complaint explains after receiving my free trial product package I was surprised to find items enclosed as I had only ordered the skin optics cream trial productThe package included an eyessential cream never pictured in the online advertisingThe website is misleading as it only pictures product when the trial is ordered I gave no authorization for charges to my accountI was surprised to find items enclosed in same bag I only signed up for skin optics free trial as in picture will send you picture & other people they scammed .The website is not truthful does not list they charge you both itemsAfter trying the trial product I broke out in Hives on my face, I immediately told them I wanted a refund and to cancel, this was May 19thI spoke with a women with an accent who was very rude, she put me on hold and then hung upThere was no receipt in trial bag, no phone numbers until I [redacted] d this item and saw this product scams your moneyI called back speaking to a Trey he put me on hold again and hung up after I gave my name and gave my e mailHe never confirmed anything and I got nothing back.I believe my order was cancelled at that time ,again no prices listed they charged me 2xI only work part time and would never agree to anything over $I am only 21yrs oldAfter I received another unwanted delivery on June 21, tracking number # [redacted] U.S.P.Sof items, again no receipt in bag, and no phone numberanother charge I did not approve! I panicked, went to check my account and they charged me again in May 2times $& $Again in June they charged me times for this eye cream that I did not orderThieves at it again, I contacted the company and spoke to a Willy again he was RUDE TO ME AND HUNG UP ON ME IN THE MIDDLE OF TELLING HIM THE STORYI [redacted] d another number under skin optics & tried the number listed on my credit card bank statementI spoke to [redacted] explaining to him how this company is a stealing my moneyHe hung up on me then called back because I told him I would report him to news & news N.Y & the B.B.BHe agreed to give me credit of $on each product which should have been for the May charge I only got credit for one $amount, I told him I DIDNT AUTHORIZE the other company (Eyessential) to withdraw from my accountI filed a dispute at the bank and of course skin optics didn't give all the info of the other calls I had made and the fact that I had gotten hives from the product Since the beginning of this dispute here is the update, I'm enclosing a copy of my bank records to prove , they took money in August times that came to $364.20.This is what the company is owes to me : 5/23/ $ @ 5/23/ $ charged on card 6/21/ $ @ 6/21/ $ charged on card 6/27/ I Received $credit for only one productShould have been another $for an additional product.IN JULY THE BANK ORDERED THEM TO GIVE ME CREDIT 7/6/ $credit : 7/6/ $credit : 7// $credit : 7/6/ $ creditFor a total of credits IN AUGUST THEY CHARGED ME TIMES :8/8/ $CHARGED MY ACCOUNT : 8/8/ $ CHARGED MY ACCOUNT : 8/8/CHARGED MY ACCOUNT $: 8/8/ CHARGED MY ACCOUNT $89.95PLEASE CREDIT MY ACCOUNT $as this is the total amount I am owedPlease CONTACT TEACHERS CREDIT UNION AND ADVISE THEM OR HAVE A MONEY ORDER SENT TO THE BANK.Thank you for all your cooperation in this matter [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

From: Skin Optics Date: Sat, Apr 2, at 8:AMSubject: Complaint ID: 11301175To: [redacted] Revdex.comViewridge Ave Suite San Diego,CA 33759To [redacted] :Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our product the Skin Optics on a day trial basis back on 03/15/and paid the shipping and handling fee of $The trial expired on 03/29/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 03/31/and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a refund of the charge on 03/29/for Skin Optics $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our product ( the Skin Optics ) on a day trial basis back on 01/18/and paid the shipping and handling fee of $The trial expired on 02/01/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer had contacted our Customer Service on 04/14/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Our Customer Service had issued a 75% courtesy refund $for the the Skin Optics.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for any misunderstanding when placing the order for the Skin Optics .Here is the refund confirmation:$Trans ID:dated 04/21/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.The customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 05/07/and paid the shipping and handling fees of $and $The trial expired on 05/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/21/$for the Skin Optics and $for the EyessentialsDue to no cancellation the autoship program took effectThe following month, on 06/21/the customer was charged again for The Skin Optics in the amount of $also $for the Eyessentials and shipped two more products Customer had contacted our Customer Service on 06/24/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountCustomer then requested a refundOur Customer Service had issued a 75% courtesy refund of $for the Skin Optics Charged on 06/21/which the customer accepted.The customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

From: United Growth Skin Fax: (888) 633-??: Fax; +(858) 496-Page of 12/31/20152:AMComplaint ID: [redacted] Dear [redacted] ***,Our company, Skin Optics strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.totalskinyouth.com/terms.htmlOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $on 12/29/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cances the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 850-or https://www.totalskinyouth.com/ .Sincerely,Skin Opticshttps://www.totalskinyouth.com/

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 05/07/and paid the shipping and handling fees of $and $The trial expired on 05/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/21/$for the Skin Optics and $for the EyessentialsDue to no cancellation the autoship program took effectThe following month, on 06/21/the customer was charged again for The Skin Optics in the amount of $also $for the Eyessentials and shipped two more products Customer had contacted our Customer Service on 06/24/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountCustomer then requested a refundOur Customer Service had issued a 75% courtesy refund of $for the Skin Optics Charged on 06/21/which the customer acceptedThe customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

From: United Growth Skin Fax: (888) 633-??: Fax; +(858) 496- Page of 12/31/20152:AM Complaint ID: [redacted] Dear [redacted] ***, Our company, Skin Optics strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.totalskinyouth.com/terms.html Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $on 12/29/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cances the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 850-or https://www.totalskinyouth.com/ Sincerely, Skin Optics https://www.totalskinyouth.com/

I signed up for a sample product of their face and eye cream for $and $respectivelyI never received the samples however received two bottles which included the face and eye creamI was not aware these were not the samples, thus used themNot only was the product not good, I was charged $and $I have since cancelled this product and was informed that the small print explains they send you the products and if you don't cancel it before this you are chargedThis company is trying to scam people into thinking you are only paying for samples, which conveniently they send emails showing this cost but did not send an email with the full price they charged me, it was only in review of my bank records I noticed thisFurther I never even received the samples thus misleading me to believe the product I received was the samplePlease do not sign up for this you will likely at least loss about $and more if you don't track your bank records regularly Further the product only made my skin very dry, which led to breakoutsI learned the hard way please use my experience to avoid buying anything from this company

To [redacted] Thank you for mediating this consumer complaint from our customer Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product (the Skin Optics ) on a day trial basis back on 02/03/and paid the shipping and handling fee of $The trial expired on 02/17/and due to the fact that our customer did not contact us to cancel the trial they were subsequently charged for the original shipment on 02/17/$and the autoship program took effectThe following month on 03/18/the customer was charged $for a fresh new shipment that was sent to her per the autoship program.Customer had contacted our Customer Service on 03/24/and requested for the subscription to be cancelled and refundedWe immediately granted the request for the cancellation and cancelled the account.We also issued a Return To Merchant Authorization for the customer to return the product for a refund minus a restocking fee of $9.95, which the customer accepted.However the customer has yet to return the shipment and no refunds have been issued .We feel our customers concerns and do apologize for the inconvenience, thus we will be providing the refund of $as a courtesy for the charge on 03/18/We have also issued a refund for the charge on 02/17/to assist the customer for any misunderstanding when placing the order.Here are the refund confirmations dated 04/09/2016.Skin Optics : $91.90,3039824701Skin Optics: $89.95,3000253640Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

This company is a total SCAM! Thy actually operate under different companiesThey make you believe you are purchasing a single item, when in reality, they have scammed you into a monthly programI canceled before the next month, but I didn't know they scammed me into different company productsThere's Sin Optics, and Skin Optics Eye CreamCustomer service is extremely rudeIt's really sad that a company would choose to operate this wayObviously their product is inferior if they have to scam people into buying it

Thank you for mediating this consumer complaint from our customer, [redacted] ***, Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless they acknowledge the terms and condition of the product.According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 01/15/and paid the shipping and handling fees of $and $The trial expired on 01/29/and due to the fact that customer didn’t cancel, she was charged $and $and the autoship program took effect.Customer finally contacted our Customer Service on 03/8/for Skin Optics and Eyessentials and requested for accounts to be cancelled and also wanted a full refund, which she has received.Please relay this information to our customer and feel free to let us know should you have further questions.Sincerely,Skin OpticsCustomer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is a "Bait and Switch" scam that affects thousands of unsuspecting victims When you sign up for the "trial/sample" product, you agree ONLY to pay for shipping and do NOT AUTHORIZE an automatic billing and shipping of the sample product The product doesn't work I asked if I was supposed to return the sample and was told "no" I was just supposed to let them know to cancel authorization to bill and auto ship This was absolutely NOT made evident at the time I authorized SHIPPING for the sample.This operation has been scamming innocent victims since at least They've been the recipients of hundreds of thousands if not millions of dollars from innocent victims and their hard-earned money Why are they able to continue doing business and dupe consumers? Aren't there laws to prevent such fraudulent business practices? This is THEFT!I want them to STOP victimizing innocent consumers I've reached out to the Revdex.com to help prevent others from being hurt financially from these crooks!Revdex.com, please help stop these swindlers from subjecting innocent people into their spider's web PLEASE! Regards, [redacted] ***

Thank you for mediating this consumer complaint from our customer Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] According to our records, Ms [redacted] ordered our products (the Skin Optics) on a day trial basis back on 01/12/and paid the shipping and handling fees of $Her trial expired on 01/26/and due to the fact that she didn’t cancel her trial she was charged $on 01/26/and her autoship program took effect.Customer contacted our Customer Service on 02/15/and requested for her subscription to be cancelled and also wanted a full refundShe accepted a 75% courtesy refund for the amount of $and her account was cancelledAfter threatening to take further actions, we refunded the remainder of the charge on 02/27/for the amount of $22.49.We feel for Ms [redacted] concerns and do apologize for the inconvenience, however we are certain we already issued a full refund for the chargeHere is the refund confirmations: Refunded- $Trans-ID: [redacted] dated 02/15/and Refunded-$Trans-ID: [redacted] dated 02/27/2016Please relay this information to our customer, and feel free to let us know if you should have any further questions.--Skin OpticsToll Free Customer Care: [redacted] Email: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***