Skin Optics

I signed up for a sample product of their face and eye cream for $4.95 and $5.95 respectively. I never received the samples however received two bottles which included the face and eye cream. I was not aware these were not the samples, thus used them. Not only was the product not good, I was charged $89.95 and $86.96. I have since cancelled this product and was informed that the small print explains they send you the products and if you don't cancel it before this you are charged. This company is trying to scam people into thinking you are only paying for samples, which conveniently they send emails showing this cost but did not send an email with the full price they charged me, it was only in review of my bank records I noticed this. Further I never even received the samples thus misleading me to believe the product I received was the sample. Please do not sign up for this you will likely at least loss about $200.00 and more if you don't track your bank records regularly. Further the product only made my skin very dry, which led to breakouts. I learned the hard way please use my experience to avoid buying anything from this company.

To [redacted] :
34, 34); font-family: sans-serif; font-size: 12.8px;">Thank you for mediating this consumer complaint from our customer Case Number: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product (the Skin Optics ) on a 14 day trial basis back on 02/03/2016 and paid the shipping and handling fee of $1.95. The trial expired on 02/17/2016 and due to the fact that our customer did not contact us to cancel the trial they were subsequently charged for the original shipment on 02/17/2016 $89.95 and the autoship program took effect. The following month on 03/18/2016 the customer was charged $91.90 for a fresh new shipment that was sent to her per the autoship program.Customer had contacted our Customer Service on 03/24/2016 and requested for the subscription to be cancelled and refunded. We immediately granted the request for the cancellation and cancelled the account.We also issued a Return To Merchant Authorization for the customer to return the product for a refund minus a restocking fee of $9.95, which the customer accepted.However the customer has yet to return the shipment and no refunds have been issued .We feel our customers concerns and do apologize for the inconvenience, thus we will be providing the refund of $91.90 as a courtesy for the charge on 03/18/2016. We have also issued a refund for the charge on 02/17/2016 to assist the customer for any misunderstanding when placing the order.Here are the refund confirmations dated 04/09/2016.Skin Optics : $91.90,3039824701Skin Optics: $89.95,3000253640Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a "Bait and Switch" scam that affects thousands of unsuspecting victims.  When you sign up for the "trial/sample" product, you agree ONLY to pay for shipping and do NOT AUTHORIZE an automatic billing and shipping of the sample product.  The product  doesn't work.  I asked if I was supposed to return the sample and was told "no".  I was just supposed to let them know to cancel authorization to bill and auto ship.  This was absolutely NOT made evident at the time I authorized SHIPPING for the sample.
This operation has been scamming innocent victims since at least 2014.  They've been the recipients of hundreds of thousands if not millions of dollars from innocent victims and their hard-earned money.  Why are they able to continue doing business and dupe consumers?  Aren't there laws to prevent such fraudulent business practices?  This is THEFT!
I want them to STOP victimizing innocent consumers.  I've reached out to the Revdex.com to help prevent others from being hurt financially from these crooks!
Revdex.com, please help stop these swindlers from subjecting innocent people into their spider's web.  PLEASE!
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]
font-family: sans-serif; font-size: 12.8px;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our product the Skin Optics on a 14 day trial basis back on 02/19/2016 and paid the shipping and handling fee of $4.95. The trial expired on 03/04/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/04/2016$89.95 for the Skin Optics and the autoship program took effect. The following month, on 04/04/2016 she was charged again and another bottle shipped out to her.Customer contacted our Customer Service on 04/10/2016 and requested for the subscription to be cancelled and refunded. Our customer service issued a full refund for the charge on 04/04/2016 and cancelled the account from future orders.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing another full refund for the charge for the Skin Optics on 03/04/2016 $89.95 and the original shipping charge on 02/19/2016 for the Skin Optics $4.95. Here are the refund confirmations dated 04/16/2016:$89.95 Trans ID:[redacted]$4.95 Trans ID:[redacted]Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] font-family: sans-serif; font-size: 12.8px;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a 14 day trial basis back on 02/09/2016 and paid the shipping and handling fees of $4.95 and $5.95. The trial expired on 02/23/2016 and due to the fact that customer didn’t cancel, she was charged $89.95 and $86.95 and the autoship program took effect.Customer finally contacted our Customer Service on 02/23/2016 for the Skin Optics and Eyessentials on 02/24/2016 and requested for accounts to be cancelled, which we did. We feel for our customer concerns and do apologize for the inconvenience, thus will be providing full refunds for the amount of $89.95 for the Skin Optic and $86.95 for the Eyessentials. Refunds should reflect on customer’s account within 3 to 5 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: [redacted]Email: [redacted]

This is a scam. They offer a free trial, indicate the $5.95 is all you pay, then bill your credit card for $80-90! They sent two orders in one month and only refunded 50% of one order (maybe.) Their terms of agreement were nowhere to be found on the order. This company should be put out of business.

This is a total scam and deceptive advertising. The Skin Optics FREE TRIAL is included in the "Agree that you are over 18 box", which you have to select. You don't have a full 14 days from the time the product is received, to actually try the product and see if it works. You get no information included with the product regarding the order or reorder process. I also ordered the Eyessentials FREE TRIAL, at the same time unfortunately! You do not you get an email confirmation either. When I saw the $89.95 & $86.95 charges on my checking account, I immediately called the number that was listed and cancelled both products. They refused to refund my money. I have contacted my bank to get the charges reversed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This company is a total SCAM! Thy actually operate under 2 different companies. They make you believe you are purchasing a single item, when in reality, they have scammed you into a monthly program. I canceled before the next month, but I didn't know they scammed me into 2 different company products. There's Sin Optics, and Skin Optics Eye Cream. Customer service is extremely rude. It's really sad that a company would choose to operate this way. Obviously their product is inferior if they have to scam people into buying it.