Skin Optics

To *** *** :

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Skin Optics and the
Eyessentials) on a day trial basis back on 06/10/ and paid the shipping and handling fees of $and $The trial expired on 6/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/24/$for the Skin Optics and $for the EyessentialsDue to no cancellation the autoship program took effectThe following month, on 07/24/the customer was charged again for the Skin Optics in the amount of $and for the Eyessentials in the amount of $for the two more shipments that were sent out
Customer had contacted our Customer Service on 07/27/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the Skin Optics and a 50% courtesy refund of $for the Eyessentials which the customer acceptedHowever we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charge on 07/24/in the amount of $and will be providing a full refund for the charge on 06/24/in the amount of $for the Skin OpticsWe will also be refunding the remaining amount of $ for the charge on 07/24/and will also be providing a full refund for the charge on 06/24/in the amount of $for the EyessentialsHere are the refund confirmations:
$Trans ID:*** dated 08/11/
$Trans ID:*** dated 08/11/$Trans ID:*** dated 08/11/
$Trans ID:*** dated 08/11/
Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Tell us why here...To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial,
our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our product the Skin Optics on a day trial basis back on 01/12/and paid the shipping and handling fee of $.The trial expired on 01/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 01/26/$for the Skin Optics and the autoship program took effectOn 02/26/the customer was charged, $for the Skin Optics and a new bottle shipped out .The following month on 03/26/the customer was charged again $for the Skin Optics and a new bottle shipped out .Again the following month on 04/26/the customer was charged $for the Skin Optics and a new bottle shipped out.Customer contacted our Customer Service on 04/28/and requested for the subscription to be cancelled, which we immediately did .Customer then contacted Customer Service on 04/29/stating the had already cancelled prior to 04/28/and wanted a refundOur Customer Service checked record for any prior calls , however none were found and the account was left as isRegardless we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund for the Skin Optics charged on 04/26/as well as the $charged on 03/26/Here are the refund confirmation:$Trans ID: *** dated 05/16/2016$ Trans ID: *** dated 05/16/2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 05/07/and paid the shipping and handling fees of $and $The trial expired on 05/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/21/$for the Skin Optics and $for the EyessentialsDue to no cancellation the autoship program took effectThe following month, on 06/21/the customer was charged again for The Skin Optics in the amount of $also $for the Eyessentials and shipped two more products
Customer had contacted our Customer Service on 06/24/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountCustomer then requested a refundOur Customer Service had issued a 75% courtesy refund of $for the Skin Optics Charged on 06/21/which the customer acceptedThe customer's account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

Thank you for mediating this consumer complaint from our customer, [redacted], Complaint ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms...

and conditions explaining that if they don’t cancel their trial within 14 days of  the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.  The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless they acknowledge the terms and condition of the product.According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a 14 day trial basis back on 01/15/2016 and paid the shipping and handling fees of $4.95 and $5.95. The trial expired on 01/29/2016 and due to the fact that customer didn’t cancel, she was charged $89.95 and $86.95 and the autoship program took effect.Customer finally contacted our Customer Service on 03/8/2016 for Skin Optics and Eyessentials and requested for accounts to be cancelled and also wanted a full refund, which she has received.Please relay this information to our customer and feel free to let us know should you have further questions.Sincerely,Skin OpticsCustomer Service[redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.The customer’s account has been flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is a "Bait and Switch" scam that affects thousands of unsuspecting victims.  When you sign up for the "trial/sample" product, you agree ONLY to pay for shipping and do NOT AUTHORIZE an automatic billing and shipping of the sample product.  The product  doesn't work.  I asked if I was supposed to return the sample and was told "no".  I was just supposed to let them know to cancel authorization to bill and auto ship.  This was absolutely NOT made evident at the time I authorized SHIPPING for the sample.This operation has been scamming innocent victims since at least 2014.  They've been the recipients of hundreds of thousands if not millions of dollars from innocent victims and their hard-earned money.  Why are they able to continue doing business and dupe consumers?  Aren't there laws to prevent such fraudulent business practices?  This is THEFT!I want them to STOP victimizing innocent consumers.  I've reached out to the Revdex.com to help prevent others from being hurt financially from these crooks!Revdex.com, please help stop these swindlers from subjecting innocent people into their spider's web.  PLEASE!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Dear Sir,In response to skin optics letter, as my original complaint explains after receiving my free trial product package I was surprised to find 2 items enclosed as I had only ordered the skin optics cream trial product. The package included an eyessential cream never pictured in the online advertising. The website is misleading as it only pictures 1 product when the trial is ordered.  I gave no authorization for 2 charges to my account. I was surprised to find 2 items enclosed in same bag I only signed up for skin optics free trial as in picture will send you picture & other people they scammed .The website is not truthful does not list they charge you both items. After trying the trial product  I broke out in Hives on my face, I immediately told them I wanted a refund and to cancel, this was May 19th. I spoke with a women with an accent who was very rude, she put me on hold and then hung up. There was no receipt in trial bag, no phone numbers until I [redacted]d this item and saw this product scams your money. I called back speaking to a Trey he put me on hold again and hung up after I gave my name and gave my e mail. He never confirmed anything and I got nothing back.I believe my order was cancelled at that time ,again no prices listed they charged me 2x. I only work part time and would never agree to anything over $10 I am only 21yrs old. After I received another unwanted delivery on June 21, 2016  tracking number #  [redacted] U.S.P.S. of 2 items, again no receipt in bag, and no phone number. another charge I did not approve!  I panicked, went to check my account and they charged me again in May 2times  $89.95 & $86.95. Again in June they charged me 2 times for this eye cream that I did not order. Thieves at it again, I contacted the company and spoke to a Willy again he was RUDE TO ME AND HUNG UP ON ME IN THE MIDDLE OF TELLING HIM THE STORY. I [redacted]d another number under skin optics & tried the number listed on my credit card bank statement. I spoke to [redacted] explaining to him how this company is a stealing my money. He hung up on me then called back because I told him I would report him to news 12 & news 4 N.Y.  & the B.B.B. . He agreed to give me credit of $70.00 on each product which  should have been for the  May charge . I  only got  credit for one $70.00 amount, I told him I DIDNT  AUTHORIZE the other company (Eyessential)  to withdraw from my account. I filed a dispute at the bank and of course skin optics didn't give all the info of the other calls I had made and the fact that I had gotten hives from the product.  Since the beginning of this dispute here is the update, I'm enclosing a copy of my bank records to prove , they took money in August 4 times that came to  $364.20.This is what the company is owes to me :                                       �...⇄  5/23/2016   $86.95   @   5/23/2016   $89.95      charged on card                                      ...⇄ $94.90  @ 6/21/2016     $92.90      charged on card    6/27/2016    I Received $71.17 credit for  only one 1 product. Should have been another $71.17 for an additional product.IN JULY THE BANK ORDERED THEM TO GIVE ME CREDIT 7/6/2016      $88.95 credit : 7/6/2016     $89.95 credit  : 7/6 /2016  $94.90 credit : 7/6/2016  $ 92.90 credit. For a total of 4 credits.  IN AUGUST THEY CHARGED ME  4 TIMES :8/8/2016    $86.95 CHARGED MY ACCOUNT : 8/8/2016  $ 92.90 CHARGED MY ACCOUNT : 8/8/2016 CHARGED MY ACCOUNT  $94.90 : 8/8/2016  CHARGED MY ACCOUNT $89.95PLEASE CREDIT MY ACCOUNT $435.87 as this is the total amount I am owed. Please CONTACT TEACHERS CREDIT UNION AND ADVISE THEM OR HAVE A MONEY ORDER SENT TO THE BANK.Thank you for all your cooperation in this matter.    [redacted]

To [redacted]
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a 14 day trial basis back on 06/25/2016 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 07/09/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/09/2016 $89.95 for the Skin Optics and $86.95 for the Eyessentials.Due to no cancellation the autoship program took effect. The following month, on 08/09/2016 the customer was charged again in the amount of $94.90 for the Skin Optics also $92.90 for the Eyessentials and shipped two more products.
Customer contacted our Customer Service on 08/29/2016 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 08/09/2016 in the amount of $94.90 and a full refund for the charge on 07/09/2016 in the amount of $89.95 for the Skin Optics for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 08/09/2016 in the amount of $92.90 and $86.95 charged on 07/09/2016 for the Eyessentials. Here are the refund confirmations:
$94.90 Trans ID:[redacted] dated  09/06/2016.
     
$92.90 Trans ID:[redacted] dated 09/06/2016.
$89.95 Trans ID:[redacted] dated 09/06/2016.
$86.95 Trans ID:[redacted] dated 09/06/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer Case Number: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product (the Skin Optics ) on a 14 day trial basis back on 02/03/2016 and paid the shipping and handling fee of $1.95. The trial expired on 02/17/2016 and due to the fact that our customer did not contact us to cancel the trial they were subsequently charged for the original shipment on 02/17/2016 $89.95 and the autoship program took effect. The following month on 03/18/2016 the customer was charged $91.90 for a fresh new shipment that was sent to her per the autoship program.Customer had contacted our Customer Service on 03/24/2016 and requested for the subscription to be cancelled and refunded. We immediately granted the request for the cancellation and cancelled the account.We also issued a Return To Merchant Authorization for the customer to return the product for a refund minus a restocking fee of $9.95, which the customer accepted.However the customer has yet to return the shipment and no refunds have been issued .We feel our customers concerns and do apologize for the inconvenience, thus we will be providing the refund of $91.90 as a courtesy for the charge on 03/18/2016. We have also issued a refund for the charge on 02/17/2016 to assist the customer for any misunderstanding when placing the order.Here are the refund confirmations dated 04/09/2016.Skin Optics : $91.90,3039824701Skin Optics: $89.95,3000253640Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, [redacted], Complaint ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and...

conditions explaining that if they don’t cancel their trial within 14 days of  the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a 14 day trial basis back on 01/10/2016 and paid the shipping and handling fees of $4.95 and $5.95. The trial expired on 01/24/2016 and due to the fact that customer didn’t cancel, she was charged $89.95 and $86.95 and the autoship program took effect.Customer finally contacted our Customer Service on 02/28/2016 for Skin Optics and Eyessentials and requested for accounts to be cancelled and also wanted a full refund.  She accepted a courtesy $45.00 refund for Skin Optics and $45.00 refund for Eyessentials and her account was cancelled.  The customer also issued a dispute through their bank, and per our records have been credited their full amounts for Eyessentials.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing full refunds for the amount of $89.95 for the Skin Optic on 1/24 and remaining $49.90 on the second shipment on 2/23. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.Sincerely,Skin OpticsCustomer Service[redacted]

Thank you for mediating this consumer complaint from our customer Ms. [redacted], ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.tryskinoptics.comAccording to our records, Ms. [redacted] ordered our products (the Skin Optics) on a 14 day trial basis back on 02/3/2016 and paid the shipping and handling fee of $4.95. Her trial expired on 02/17/2016 and due to the fact that she didn’t cancel her trial she was charged $89.95 on 02/17/2016 and her autoship program took effect.Customer contacted our Customer Service on 03/14/2016 and requested for her subscription to be cancelled and also wanted a full refund. She accepted a 35% courtesy refund for the amount of $31.48 and her account was cancelled as agreed.We feel for Ms. [redacted]’ concerns and do apologize for the inconvenience, thus will be providing the remaining amount of $58.47 for Skin Optics. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.Sincerely,Skin OpticsCustomer Service[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product ( the Skin Optics ) on a 14 day trial basis back on 03/08/2016 and paid the shipping and handling fee of $4.95. The trial expired on 03/22/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment.Customer had contacted our Customer Service on 04/19/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Our Customer Service had also issued a 50% courtesy refund $44.97 for the the Skin Optics which the customer accepted .However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $44.98 for any misunderstanding when placing the order for the Skin Optics .Here is the refund confirmation:$44.98 Trans ID:37888188 dated 04/21/2016 . Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: (888) 612-8019Email: [email protected]

From: United Growth Skin Fax: (888) 633-2073 ??: Fax; +1 (858) 496-2141 Page 1 of 1 12/31/20152:04 AMComplaint ID: [redacted]Dear [redacted],Our company, Skin Optics strives to make sure that our customers are completely satisfied, therefore we take consumer...

complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.totalskinyouth.com/terms.htmlOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $44.97 on 12/29/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cances the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 888 850-1976 or https://www.totalskinyouth.com/ .Sincerely,Skin Opticshttps://www.totalskinyouth.com/

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a 14 day trial basis back on 05/07/2016 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 05/21/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/21/2016 $89.95 for the Skin Optics and $86.95 for the Eyessentials. Due to no cancellation the autoship program took effect. The following month, on 06/21/2016 the customer was charged again for The Skin Optics in the amount of $94.90 also $92.90 for the Eyessentials and shipped two more products.  Customer had contacted our Customer Service on 06/24/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account. Customer then requested  a refund. Our Customer Service had issued a 75% courtesy refund of $71.17 for the Skin Optics Charged on 06/21/2016 which the customer accepted.The customer’s account has been flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

Thank you for mediating this consumer complaint from our customer Ms. [redacted], ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm...

and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]According to our records, Ms. [redacted] ordered our products (the Skin Optics) on a 14 day trial basis back on 01/12/2016 and paid the shipping and handling fees of $4.95. Her trial expired on 01/26/2016 and due to the fact that she didn’t cancel her trial she was charged $89.95 on 01/26/2016 and her autoship program took effect.Customer contacted our Customer Service on 02/15/2016 and requested for her subscription to be cancelled and also wanted a full refund. She accepted a 75% courtesy refund for the amount of $67.46 and her account was cancelled. After threatening to take further actions, we refunded the remainder of the charge on 02/27/2016 for the amount of $22.49.We feel for Ms. [redacted] concerns and do apologize for the inconvenience, however we are certain we already issued a full refund for the charge. Here is the refund confirmations: Refunded- $67.46 Trans-ID: [redacted] dated 02/15/2016 and Refunded-$22.49 Trans-ID: [redacted] dated 02/27/2016Please relay this information to our customer, and feel free to let us know if you should have any further questions.--Skin OpticsToll Free Customer Care: [redacted]Email: [email protected]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product ( the Skin Optics ) on a 14 day trial basis back on 01/18/2016 and paid the shipping and handling fee of $4.95. The trial expired on 02/01/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment.Customer had contacted our Customer Service on 04/14/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Our Customer Service had issued a 75% courtesy refund $67.46 for the the Skin Optics.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $22.49 for any misunderstanding when placing the order for the Skin Optics .Here is the refund confirmation:$22.49 Trans ID:39043469 dated 04/21/2016 . Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer Ms. [redacted], ID: [redacted]
0.0001pt; font-size: 12.8px; font-family: arial, sans-serif;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.tryskinoptics.com
According to our records, Ms. [redacted] ordered our products (the Skin Optics) on a 14 day trial basis back on 02/3/2016 and paid the shipping and handling fee of $4.95. Her trial expired on 02/17/2016 and due to the fact that she didn’t cancel her trial she was charged $89.95 on 02/17/2016 and her autoship program took effect.
Customer contacted our Customer Service on 03/14/2016 and requested for her subscription to be cancelled and also wanted a full refund. She accepted a 35% courtesy refund for the amount of $31.48 and her account was cancelled as agreed.
We feel for Ms. [redacted]’ concerns and do apologize for the inconvenience, thus will be providing the remaining amount of $58.47 for Skin Optics. Refunds should reflect on customer’s account within 3 to 5 business days.
Please relay this information to our customer, and feel free to let us know if you should have any further questions.
Sincerely,
Skin Optics
Customer Service
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a 14 day trial basis back on 06/25/2016 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 07/09/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/09/2016 $89.95 for the Skin Optics and $86.95 for the Eyessentials.Due to no cancellation the autoship program took effect. The following month, on 08/09/2016 the customer was charged again in the amount of $94.90 for the Skin Optics also $92.90 for the Eyessentials and shipped two more products.
Customer contacted our Customer Service on 08/29/2016 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 08/09/2016 in the amount of $94.90 and a full refund for the charge on 07/09/2016 in the amount of $89.95 for the Skin Optics for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 08/09/2016 in the amount of $92.90 and $86.95 charged on 07/09/2016 for the Eyessentials. Here are the refund confirmations:
$94.90 Trans ID:[redacted] dated  09/06/2016.
     
$92.90 Trans ID:[redacted] dated 09/06/2016.
$89.95 Trans ID:[redacted] dated 09/06/2016.
$86.95 Trans ID:[redacted] dated 09/06/2016.
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product the Skin Optics on a 14 day trial basis back on 01/20/2016 and paid the shipping and handling fee of $4.95. The trial expired on 02/03/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment and the autoship program took effect. The following month, on 03/03/2016 the customer was charged $94.90 for the Skin Optics and a fresh new bottle was shipped out to them.Following that month,on 04/03/2016 the customer was charged again for the Skin Optics $94.90 and another fresh new bottle was sent out.Customer contacted our Customer Service on 04/08/2016 and requested for her subscription to be cancelled,which we did. We also issued the customer a 50% refund ($47.45) for the charge on 04/03/2016 as a courtesy which the customer accepted However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 04/03/2016 in the amount of $47.45 for any misunderstanding when placing the order.Here is the refund confirmation: Trans ID:[redacted]dated 04/13/2016.Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: (888) 612-8019Email: [email protected]{#HS:191877449-406408#}