Skin Optics

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 02/09/and paid the shipping and handling fees of $and $The trial expired on 02/23/and due to the fact that customer didn’t cancel, she was charged $and $and the autoship program took effect.Customer finally contacted our Customer Service on 02/23/for the Skin Optics and Eyessentials on 02/24/and requested for accounts to be cancelled, which we didWe feel for our customer concerns and do apologize for the inconvenience, thus will be providing full refunds for the amount of $for the Skin Optic and $for the EyessentialsRefunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: [redacted] Email: [redacted]

This is a scamThey offer a free trial, indicate the $is all you pay, then bill your credit card for $80-90! They sent two orders in one month and only refunded 50% of one order (maybe.) Their terms of agreement were nowhere to be found on the orderThis company should be put out of business

Thank you for mediating this consumer complaint from our customer, [redacted] ***, Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 01/10/and paid the shipping and handling fees of $and $The trial expired on 01/24/and due to the fact that customer didn’t cancel, she was charged $and $and the autoship program took effect.Customer finally contacted our Customer Service on 02/28/for Skin Optics and Eyessentials and requested for accounts to be cancelled and also wanted a full refund She accepted a courtesy $refund for Skin Optics and $refund for Eyessentials and her account was cancelled The customer also issued a dispute through their bank, and per our records have been credited their full amounts for Eyessentials.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing full refunds for the amount of $for the Skin Optic on 1/and remaining $on the second shipment on 2/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.Sincerely,Skin OpticsCustomer Service [redacted]

I received my first order and within a month I received another identical order and my account was charged a second time of $ By the time I was getting around to return the 2nd order, I received another order and again I was charged a third time of $ Now I am beginning to feel that I fell into a scam Because they are just going to keep on sending me this product and making money off of me I am cancelling my order and I have sent the company a letter to please cancel my order and stop charging my account I will wait and see what how the company respond and what happens I am so sorry that I bought the product

From: Skin OpticsDate: Sat, Apr 2, at 8:AMSubject: Complaint ID: 11301175To: *** *** Revdex.comViewridge Ave Suite 200 San Diego,CA 33759To *** *** :Thank you for mediating this
consumer complaint from our customer Complaint ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our product the Skin Optics on a day trial basis back on 03/15/and paid the shipping and handling fee of $The trial expired on 03/29/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 03/31/and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a refund of the charge on 03/29/for Skin Optics $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number:***.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of our websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the companyHowever as previously mentioned we have issued the customer full refunds for any misunderstanding when placing their order

Thank you for mediating this consumer complaint from our customer, *** ***, Complaint ID: ***
arial, sans-serif;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless they acknowledge the terms and condition of the productAccording to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 01/15/and paid the shipping and handling fees of $and $The trial expired on 01/29/and due to the fact that customer didn’t cancel, she was charged $and $and the autoship program took effectCustomer finally contacted our Customer Service on 03/8/for Skin Optics and Eyessentials and requested for accounts to be cancelled and also wanted a full refund, which she has receivedPlease relay this information to our customer and feel free to let us know should you have further questionsSincerely,
Skin Optics
Customer Service
***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 06/10/ and paid the shipping and handling fees of $and $The trial expired on 6/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/24/$for the Skin Optics and $for the EyessentialsDue to no cancellation the autoship program took effectThe following month, on 07/24/the customer was charged again for the Skin Optics in the amount of $and for the Eyessentials in the amount of $for the two more shipments that were sent outCustomer had contacted our Customer Service on 07/27/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the Skin Optics and a 50% courtesy refund of $for the Eyessentials which the customer acceptedHowever we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charge on 07/24/in the amount of $and will be providing a full refund for the charge on 06/24/in the amount of $for the Skin OpticsWe will also be refunding the remaining amount of $ for the charge on 07/24/and will also be providing a full refund for the charge on 06/24/in the amount of $for the EyessentialsHere are the refund confirmations:$Trans ID:*** dated 08/11/ $Trans ID:*** dated 08/11/2016.$Trans ID:*** dated 08/11/ $Trans ID:*** dated 08/11/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

The website is skinoptics.org

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I FINALLY got a refund
from skinopticsI don't think that would've happened without your helpThank you so much!!Sincerely,
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
rgb(34, 34, 34)"> I FINALLY got a refund from skinopticsI don't think that would've happened without your helpThank you so much!!
Sincerely,
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Complaint ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions
explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 02/09/and paid the shipping and handling fees of $and $The trial expired on 02/23/and due to the fact that customer didn’t cancel, she was charged $and $and the autoship program took effect.Customer finally contacted our Customer Service on 02/23/for the Skin Optics and Eyessentials on 02/24/and requested for accounts to be cancelled, which we did. We feel for our customer concerns and do apologize for the inconvenience, thus will be providing full refunds for the amount of $for the Skin Optic and $for the EyessentialsRefunds should reflect on customer’s account within to business days. Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: *** ***Email: ***

Thank you for mediating this consumer complaint from our customer, Case Number: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our product the Skin Optics on a day trial basis back on 02/19/2016 and paid the shipping and handling fee of $The trial expired on 03/04/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/04/2016$for the Skin Optics and the autoship program took effectThe following month, on 04/04/she was charged again and another bottle shipped out to her.Customer contacted our Customer Service on 04/10/and requested for the subscription to be cancelled and refundedOur customer service issued a full refund for the charge on 04/04/and cancelled the account from future orders.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing another full refund for the charge for the Skin Optics on 03/04/$and the original shipping charge on 02/19/for the Skin Optics $Here are the refund confirmations dated 04/16/2016:$Trans ID:***$Trans ID:***Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To ***
*** :
Thank you for mediating this consumer complaint from our customer, Case Number:***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 03/05/and paid the shipping and handling fees of $and $The trial expired on 03/19/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/19/$for the Skin Optics and $for the the Eyessentials and the autoship program took effectThe following month, on 04/19/the customer was charged again for both products $for the Skin Optics and $for the the Eyessentials and more bottles shipped out Customer contacted our Customer Service on 04/27/and requested for the subscription to be cancelled, which we did .Customer requested a refund our Customer Service issued an RMA (Return Merchandise Authorization) and was to return the product for a full refund .We have yet to receive the customer’s merchandise.However we feel our customer concerns and apologize for the inconvenience thus we have issued the desired refund $for the Skin Optics and $for the the Eyessentials charged on 04/19/.We have also issued refunds for the charges on 03/19/$for the Skin Optics and $for the the Eyessentials.Here are the refund confirmations:
$Trans ID:*** dated 05/10/$Trans ID:*** dated 05/10/$Trans ID:*** dated 05/10/$Trans ID:*** dated 05/10/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***: Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product the Skin Optics on a day trial basis back on 01/20/and paid the shipping and handling fee of $The trial expired on 02/03/and due to the fact that the customer didn’t cancel they were charged $for the original shipment and the autoship program took effectThe following month, on 03/03/the customer was charged $for the Skin Optics and a fresh new bottle was shipped out to them.Following that month,on 04/03/the customer was charged again for the Skin Optics $and another fresh new bottle was sent out.Customer contacted our Customer Service on 04/08/and requested for her subscription to be cancelled,which we didWe also issued the customer a 50% refund ($47.45) for the charge on 04/03/as a courtesy which the customer accepted However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 04/03/in the amount of $for any misunderstanding when placing the order.Here is the refund confirmation: Trans ID:***dated 04/13/2016.Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: (888) 612-8019Email: support@tryskinoptics

Thank you for mediating this consumer complaint from our customer, Case Number: ***">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product ( the Skin Optics ) on a day trial basis back on 03/08/and paid the shipping and handling fee of $The trial expired on 03/22/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer had contacted our Customer Service on 04/19/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Our Customer Service had also issued a 50% courtesy refund $for the the Skin Optics which the customer accepted .However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for any misunderstanding when placing the order for the Skin Optics .Here is the refund confirmation:$Trans ID:dated 04/21/. Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: (888) 612-8019Email: [email protected]

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 04/06/and paid the shipping and handling fees of $and $The trial expired on 04/20/and due to the fact that the customer didn’t cancel they were charged for the original shipments $for the Skin Optics and$ for the Eyessentials.Customer contacted our Customer Service on 04/28/and requested for the subscription to be cancelled, which we did .Customer called again on 05/16/with financial institution requesting a refund our Customer Service offered the customer a 35% refund ($29.79) on the Skin Optics and a 50% refund ($43.47) on the Eyessentials .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refunds.$for the Skin Optics and $for the Eyessentials.Here are the refund confirmations:$Trans ID:*** dated 05/23/2016$Trans ID*** dated 05/23/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:*** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Skin Optics and the Eyessentials) on a day trial basis back on 03/05/and paid the shipping and handling fees of $and $The trial expired on 03/19/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/19/$for the Skin Optics and $for the the Eyessentials and the autoship program took effectThe following month, on 04/19/the customer was charged again for both products $for the Skin Optics and $for the the Eyessentials and more bottles shipped out .Customer contacted our Customer Service on 04/27/and requested for the subscription to be cancelled, which we did .Customer requested a refund our Customer Service issued an RMA (Return Merchandise Authorization) and was to return the product for a full refund .We have yet to receive the customer’s merchandise.However we feel our customer concerns and apologize for the inconvenience thus we have issued the desired refund $for the Skin Optics and $for the the Eyessentials charged on 04/19/.We have also issued refunds for the charges on 03/19/$for the Skin Optics and $for the the Eyessentials.Here are the refund confirmations:$Trans ID:*** dated 05/10/2016$Trans ID:*** dated 05/10/2016$Trans ID:*** dated 05/10/2016$Trans ID:*** dated 05/10/2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Tell us why here...To
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Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our product the Skin Optics on a day trial basis back on 01/12/and paid the shipping and handling fee of $.The trial expired on 01/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 01/26/$for the Skin Optics and the autoship program took effectOn 02/26/the customer was charged, $for the Skin Optics and a new bottle shipped out .The following month on 03/26/the customer was charged again $for the Skin Optics and a new bottle shipped out .Again the following month on 04/26/the customer was charged $for the Skin Optics and a new bottle shipped outCustomer contacted our Customer Service on 04/28/and requested for the subscription to be cancelled, which we immediately did .Customer then contacted Customer Service on 04/29/stating the had already cancelled prior to 04/28/and wanted a refundOur Customer Service checked record for any prior calls , however none were found and the account was left as is
Regardless we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund for the Skin Optics charged on 04/26/as well as the $charged on 03/26/Here are the refund confirmation:
$Trans ID: *** dated 05/16/$ Trans ID: *** dated 05/16/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***: Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product the Skin Optics on a day trial basis back on 01/20/and paid the shipping and handling fee of $The trial expired on 02/03/and due to the fact that the customer didn’t cancel they were charged $for the original shipment and the autoship program took effectThe following month, on 03/03/the customer was charged $for the Skin Optics and a fresh new bottle was shipped out to them.Following that month,on 04/03/the customer was charged again for the Skin Optics $and another fresh new bottle was sent out.Customer contacted our Customer Service on 04/08/and requested for her subscription to be cancelled,which we didWe also issued the customer a 50% refund ($47.45) for the charge on 04/03/as a courtesy which the customer accepted However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 04/03/in the amount of $for any misunderstanding when placing the order.Here is the refund confirmation: Trans ID:***dated 04/13/2016.Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: (888) 612-8019Email: support@tryskinoptics