Sling TV L.L.C.

Initial Business Response /* (1000, 12, 2015/12/22) */
Additional To: ***
CC:
BCC: ***
Attachment:
Subject: Revdex.com Case #*** Response
Body:
Hello ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV
servicePlease accept our apologies for any inconvenience caused
For your trouble, we can offer you $5.08, the remainder of your month's service for which you were already partially refundedIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Service
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Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges. $will be refunded back to your credit/debit card
and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After further review of your account, we show that you originally created an account with the day free trial on 11/3/This subscription was canceled prior to the end of the days free and therefor was not chargedThe account was restarted through the Sling TV app on your *** device on 11/23/and was charged in the amount of $On 11/24/we were contacted and told that you did not create this account and therefore claimed fraudThe account was then canceled at the end of the billing cycleAs the services were used through 12/3/we will be unable to provide any refunds on your account The account will remain active and you will continue to have access to your account until the end of your billing cycle on 12/23/ Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

Complaint: ***I am rejecting this response because:The response does not in any way address anything referenced in the complaintYour suggested course of action bears upon me the same burden as the initial action that resulted in the complaintYour suggested course of action is not possible due to the restrictions indicated in the complaint--restrictions you've imposed OUTSIDE OF the stated terms and conditionsYour suggested action does not address the essence of the complaint: Your are essentially now requiring that we make a commitment far above what was advertised for the offerYour suggested action completely ignores that YOUR company representative expressly advised me to purchase the gift card for the stated purpose of opening the account to take advantage of the promotion; if the gift card wasn't to be accepted for that purpose, your representative should not have REPEATEDLY advised and confirmed that it could be used in that fashionThe offer is was clearly listed for a Roku Streaming Stick (2016); your suggested action has replaced that device with a Roku Express, an inferior device with much less market value.I am not sure if you were unclear about the original complaint, or if you have actively chosen to entirely ignore the core issues therein.The crux of the issue:A) I have a purchased VISA card that I sought to use to accept your offer of the Roku Streaming Stick, but there were difficulties with the site and it was not accepted.B) I called YOUR support line and YOUR company representative advised that I would need to purchase a Sling gift card to take advantage of the offer.C) I purchased the Sling gift card and was then advised that the gift card cannot be used to take advantage of the offer--contradicting what was clearly stated several times over in earlier discussion with your company.D) I was then told that I had no option to take advantage of the offer because your company has terms that significantly differ from your posted terms.E) I now have a Sling gift card that I cannot use and cannot return--a card that was purchased only because YOUR company told me that it would ensure my ability to claim the offer.It is unacceptable for you to specifically tell me to purchase this non-refundable card to take advantage of the offer, and to then tell me that the card isn't valid for accepting the offer.Having the clear advertisement and stated terms, and then changing those terms after I have financially invested is the functional equivalent of both advertising and a bait and switch. Everything since that point has been clearly poor customer service. I'm hoping that someone there will own up to your advertisement and the words of your employees and do the right thing here. The purchased gift card is only valid for use with your company, and serves no other purpose.The original product advertised should be sent per the advertised terms and conditions

Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe show that you were charged in error after your request to cancel service was honored. We would like to offer you a refund of the $charge
dated January With your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello, *** ***We apologize for the inconvenience that this has caused youWe have researched the payment issue and need more informationWe have found an account that is similar to the one you said you were billed, and we just need to verify information on it.Can you please verify for us at
Sling TV the credit card number that was billed, and the email address that you believe is on the accountSimply respond to us at [email protected] with the information, so we can get this resolved for you as quickly as possible.We hope to resolve this for you as soon as possible. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we are seeing that you were charged for the service on 1/30/We show that you have continued utilizing the service and have connectivity on 2/1/We will be unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:I was very clearI expect a full refundI raised my concerns before the start of the new billing periodYou ignored me for a very long timeI had to email, and email, and email - finally after a Revdex.com escalation I finally have your attentionAnd you offer me half of what I am owed?Had you responded to my initial concerns in a timely manner and not ignored me for the first part of the billing period, we wouldn’t even be hereI will continue to push until I receive a full refund
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. The accounts have been cancelled effective immediately to avoid any future charges, but we are unable to provide a refund, as Sling
cannot validate or invalidate fraud claims. To resolve this issue, we suggest taking the following steps: - Contact your bank immediately if you have not done so already - Provide your bank with a full description of the issue - If you do not have any major pending transactions that are valid, we recommend having your card cancelled immediatelyAt a minimum, request that all new purchase transactions be blocked on your card until further notice. Please don't hesitate to respond with any questions you may have concerning your case. Regards, Sling TV Customer Escalations *** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are not seeing anything to suggestfraudulentactivity on your account, If the PPV order was made by your son we suggest setting up parental controls. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future chargesPlease don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue your account was billed at the same time you signed up days laterFor future reference, the time when your account renews can be seen at sling.com and on the welcome email that you would receiveAs a one time courtesy we would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your
acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing the account, we show the account was cancelled effective immediately and refunded $on 4/03/Refunds are
processed back onto the credit/debit card originally used for payment, and should appear on your statement in 5-business days. Please respond letting us know if your issue was resolved. Regards, *** ** *** ***
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Dear Mr***, On March 5, 2018, we received your correspondence, dated March 5, 2018, filed with the Revdex.com. You said that you experienced technical issues with the serviceIn addition, the cancellation policy was unclear, and you were charged for another month of
serviceYou requested a refund. My attempt to reach you by phone was unsuccessfulWe apologize that your experience was not satisfactoryYour account has been canceled and I submitted a refund of $Please allow seven business days for processing. If there are further questions or concerns about this issue, please feel free to contact us at ***. Regards, Sling TV Customer Escalations ***
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Complaint: ***
I am rejecting this response because: No matter who I am billed by , your company is receiving money from *** for my serviceIt is also ypur service, not ***s, that has issues.
Sincerely,
*** ***

Hello, *** ***,We apologize for the inconvenience that this has caused youWe have been able to review and resolve your payment issue. The disputed charges of $for the Sling Orange+Blue package billed in error will be refunded back to your credit/debit card and should appear on
your statement in 5-business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

sling customer support told me the same about the roku deviseHowever ,I did not get any information from roku or sling about this product being shippedNo one can provide me with a tracking number for this productI did not receive this product.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account is currently cancelled effective end of cycle for 10/19/2017. Our records indicate the Days Free Trial
ended on 1/19/We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it before 10/10/When the account is cancelled we send out a confirmation cancellation emailIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on 12/Once the PPV fight has been
ordered, it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com