Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After review of your account, we do see the charges of $were refunded on October 21stThis refund should appear on your
statement in 5-business days.Please respond to this email if the issue has been resolved. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the addition of making a change to your refund policyThe fact that this company is making money off of people without verifying their identity or that they are even authorized on the sling account or credit card is unacceptable in this day and age.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. If you would like us to send a *** Streaming Stick please ship the *** express backOnce the *** Express is returned, please
provide us with the return tracking numberOnce received we will ship a *** Steaming Stick to the current address on file. For instructions on returning your equipment, please go to support.***.comor you can also contact *** customer service at ***.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Complaint: ***
I am rejecting this response because: I didn't use the coupon Sling provided and they can check that I didn't use it but they continue to refuse
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe really hate to lose you as a customer, our records indicate that your first call to Sling TV was on June the 7th for technical issue in
viewing your Sling TV appWe would be happy to continue to trouble shoot with you to resolve the issue you are experiencing. Your monthly service was $49.98 You did have connectivity to and including June 7th. For your trouble, we can offer you the full month refund of $49.98. If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please go ahead and process the refund Please let me know where to send the device
Sincerely,
*** ***

ello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedReviewing your account it was set up on a day trial not the device promotion. If you would like we can send you a free ***
Express to view the Sling service.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They are ready to refund the charges $21.37. Thanks for help
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account, we can cancel your account effective immediately instead of at the end of the billing cycle and
issue a refund for $39.98.If you respond with your agreement, we will process the cancellation effective immediately and $will be refunded back to your credit/debit card and should appear on your statement in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have been unable to locate your active Sling TV account with the information
providedPlease provide us with the email address of the account in questionOnce we have received this information, we will be able to review your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have apologized and asked me which package I wanted, (Sling Blue) which they could have done easily through customer service instead of trapping people into an annual subscription that you can't change a second after a mouse clickUp till now they showed willingness to solve the issue but nothing is done yet.
Sincerely,
*** ***

Hello *** ** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We do not provide the return shipping address, please contact *** regarding the return shipping process for your deviceOnce the device is returned, please respond with the return tracking number and the refund will be processed at that time. For instructions on returning your equipment, please go to support.***.com or you can also contact *** customer service at ***. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueThe disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-business daysPlease let us know if you have
any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that your account renewed on 10/2/at 8:PM EDTYour account was successfully cancelled as of 10/3/at 6:AM EDTAs your account was canceled after your renewal date and time, you will continue to receive Sling TV service through your current service period, which ends on 11/3/2017.At this time, we will not be able to issue a refund on your accountPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: ***. We would be more than happy to trouble shoot the issues you were experiencingIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello Daniel, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedReviewing your account programing change was made on 11/11/to add comedy plus extra and the Sling Blue cost was still $On April 17,
a regular scheduled payment was declined and we did not receive a payment for daysSince there was the decline payment the Sling Blue Beta was lostWe did offer a $refund on 6/19/for the inconvenienceUnfortunately we cannot re-add the grandfather price to your accountTo view our current programing and prices please visit Sling.com Please don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
***
***

Complaint: ***
I am rejecting this response because:my address on file I told them I longer had access to that they need to look up the account is ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI accept that sling refund the $charge to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we would like to offer you a full refund in the amount of $If you are
amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have reported the issue with the volume during commercials to our engineers and they are working
around the clock to get this resolved as quickly as possible. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me assuming the refund does actually post to my accountI would like to add because of this charge we paid a total of $in overdraft feesI can't express enough to you how much this kind of mistake sets your american household back financially I hope you realize this is extremely unfair to consumersI l l printed the online chat conversation as well to show how rude and unwilling to help your customer service agents are.
Sincerely,
*** ***