Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a
non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future chargesIf you would like to troubleshoot the issue you are having so you can use the services we would be happy to help you.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a full refund in the amount of $If you are
amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***,We understand how frustrating billing issues can beYour account was opened online on January 26, We can confirm that your account has been cancelled on November 10, to avoid any future chargesSling TV is prepaid non-refundable serviceWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it Should you have any record or evidence of prior cancellation, please respond to this email with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused We have investigated and see that your account has been cancelled and $has already been refunded which should appear on
your bank statement in 5-days.We have reviewed your account and will refund $in additionIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV serviceOur records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we are unable to provide a refund because Sling is a prepaid
service and we do not provide refunds for partial monthsPlease don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
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Complaint: ***
I am rejecting this response because: That is an incorrect responsePlease refund the money that you took from my card in an unauthorized manner
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. *** ships the devices out and also receives the returnsIn order for the RMA to be processed for the return it has to be done through *** support.Please contact *** customer service at *** in regards to returning your *** device.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAccording to our records your account was set up on a 7-day trial on September 30, on October 7,
this account was charged $for the first month of service because we were not notified of your intention to cancel the free trial within the daysWe are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to stress that I am offended by the poor customer service that Sling consistently providesIt is obvious that the standards in the streaming industry are no different than the rest of the telecom industry!
Sincerely,
*** ***

Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us
Upon reviewing your account, what we can do for you is cancel your account immediately and refund the
disputed charges of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe are unable to find the account with the information you have provided.Can you please send us a copy of your
Credit/Debit card statement showing the charges in dispute include if a joint account the names on both cards, along with the first six and last four numbers of the cards in question? We will use this information to further research your casePlease don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
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Hello *** ***, We received your response concerning your recent Revdex.com complaint regarding your Sling TV service. We show the *** fight was ordered on September 13, on the same *** which you used to view your account subscriptionTherefore, we are unable to issue a refund.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we'd be happy to offer to cancel your account with a full
refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We have been able to find and resolve your payment issueYou had a duplicate account under another e-mail which we have
identified and cancelled to avoid any additional charges. For your trouble, we can offer you a full refund for January, March and April in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAccording to our records we responded to your issue on April 10th, 2017to get a breakdown of the taxes on your account and you were
satisfied with the explanation.If you are amenable to this resolution, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Our website does not advertise the DVR service will work on an AirTVThe website does say DVR is only available on *** ***
*** *** *** *** *** *** devicesDVR functionality not available on all channels.Unfortunately, we will be unable to refund any charges for the services on this account. We are always looking to add new features to Sling TV. For updates about new features coming to Sling TV, follow our blog at whatson.sling.com for official announcements about Sling TV! If you would like we can contact you when it is availablePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have cancelled the account in question to avoid future chargesWe will be unable to refund any charges
for the services on this account as we have no record of a prior attempt to cancel itPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: https://www.sling.com/terms-of-useIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your caseIf you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account our records show that you have used the Sling TV service for a extended period of timeAt this time we would be unable to issue a refund to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. The account would have needed to be cancelled before the Days Free trial ended on 06/19/in order to not be charged for the
first month of serviceThe account was cancelled on 06/20/We do apologize if you were unable to cancel, you can also cancel your account by calling our customer support team or you can also chat in with our live support. Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com