Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I still believe the service I received was borderline reprehensible, I took the offer to cancel my contract without an early termination feeI still feel misled and bullied into this particular decision but at a certain point it's not worth the irritation to fight anymore
Sincerely,
*** ***
March *, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice in response to the unresolved complaint of consumer *** ***. As stated in Slomin’s previous response, our position does remain the same. If you should have any questions, please contact our office at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Slomin's representative apparently lied to me and told me that I wouldn't have automatic delivery and didn't give me a copy of the contract.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
slomin's has not provided the Revdex.com with accurate and or has falsified information pertaining to their responseFirst, When I contacted slomin's and asked them to allow me to talk with *** in an effort to prove that he did not tell me or made me aware of their exclusive policy after they refused to deliver the oil and threaten to close my account; they told me that they had a lot of ***s working for them and could not identify the *** who performed the bait and switch on me; so it is quite interesting that they mentioned him in their response. Second, the delivery schedule, is them stating the obvious, however they did not indicate that I spoke with ***’s supervisor regarding this prior to me signing the contract because of my initial concerns about not have the fund to pay during the summer months. To which he told me, it was ok to refuse the delivery if I did not need it when they calledHe did not mention at no point during the conversation slomin's "termination for inactivity" policy according to the responseThird, slomin's stated they could not deliver the oil because our tanks were full, I can assure you that our two gallon tanks have never been fullOn 11/* they told my ** year old mother that there was a problem and they would come back the next day to fix it and deliver the oil, no one came back or called me to make an appointment (lies)Therefore how could slomin's state "if no problem is found, than that is usually an indication that the oil tanks is full" if they never came back to resolve said problem in our system. I knew there was no problem after my MOTHER called another oil company four days later and they were able to deliver without any problemsWHY WOULD I CALL FOR A DELIVERY IF OUR TANKS WERE FULLFourth, My Mother called her oil company without my knowledge in an effort to avoid death!!! She did not sign a contact with slomin's I didWith respect to the pricing statement, that is a bold face lie!!! I knew my price going in and signed the contract, I never stated I had a problem with their pricePlease find attached the proof that I *** did not order the oil and that our system was working fine. Fifth, slomin's has accessed my credit information without my permission, and is seeking to destroy my credit with this ghost bill they have created. For this reason and the ones mentioned above, they have proven themselves to be a dishonest business with dishonest practices and needs to be regulated to ensure they don't continue to harass the public at large
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** %
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ** ***. Slomin’s does apologize for any inconvenience ***
*** feels we may have caused. However *** ***’s account was delinquent for many months and subsequently her account was cancelled. *** ***’s account balance has since been paid but unfortunately, Slomin’s cannot reimburse any finance charges assessed in the interim. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
April **, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of *** ** ***. Slomin’s is sorry to hear of the passing of our customer ***
*** and we offer her family our deepest condolences. Slomin’s was made aware by *** *** that she had another alarm system installed in November 2014. At that time *** *** did not mention any problems with the alarm system other than her not being able to use it and disliking the tone from the keypad. With all new installations, Slomin’s provide a one year warranty for service and parts if any issues occur under use of the alarm system. Since the installation was performed for *** *** -*** on 3/**/2014, Slomin’s has not visited her home to render any service to remedy the problem as *** *** states in her complaint. If any of our customers report a problem that they are experiencing with their alarm system and basic over the phone trouble shooting does not rectify issue, Slomin’s must offer to send a service technician to the home. Not only to resolve the service issue at hand but also to determine the possible cause. Slomin’s does apologize if *** *** feels we were being accusatory towards her late sister. However Slomin’s was never given the opportunity to confirm and/or repair the alarm system as *** ***’s reports. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter, but we do not believe that Slomin’s has conducted itself in any manner that would warrant intervention. As it was advised by several customer service representatives to *** ***’s relatives, to cancel her account a copy of her death certificate must be received to do so If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
February **, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize for any inconvenience *** *** feels
we may have caused her. When *** *** contacted our office on 2/**/to request service, she was informed of our health emergency service status. Slomin’s completely agrees that needing to press the reset button on the oil burner multiple times does require attention. However on days when the temperature falls below freezing, we only service those customers are not capable of getting heat at all. In most cases, we are also forced to cancel any pre-scheduled non-emergency services. During *** *** call to our office on 2/**/2015, Slomin’s was willing to schedule a service appointment with her. Based on *** ***’s responses to our customer service representative’s trouble shooting questions, she did have heat and we could not arrange for same day service which upset *** ***. *** *** was advised should the unit shut off again to not push the reset button and call back to get same day emergency service. Due to *** ***’s dissatisfaction she was transferred to Slomin’s customer service supervisor *** who reiterated what was explained by the customer service representative. After a *** ***’s conversation with *** he agreed to schedule a same day emergency service visit to *** ***’s home because she explained to him that she was constantly pushing the reset button because the unit would not stay on to get adequate heat. *** *** was informed that if the unit was running and she did have heat upon our technician arrival that there could be a charge for the visit due to the fact that we were on health emergency services only. At approximately 12:pm Slomin’s service department representative *** contacted *** *** to inform her that we were running a little behind on our time frame for same day service. During this call, *** *** repeated her issue of having to constantly reset her system to get heat but requested to cancel the appointment. *** repeated to *** *** that she should not be constantly pushing the reset button if unit shuts down but still requested the appointment be cancelled. To date *** *** has not called to request/reschedule another appointment for service. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s would never refuse service to a customer that is in good standing like *** ***. Unfortunately as a full service company that provides emergency service, we sometimes have to make the difficult decisions of weaning out actual emergencies versus services that do not necessarily require immediate attention. If *** *** is still having a problem with her heating system we urge her to call our office at her earliest convenience to arrange for another service appointment. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. As written in our previous response, Slomin’s position does remain the same. *** *** original agreement will remain in effect until 10/**/or until approximately delivered gallons, whichever comes first. Should *** *** choose to cancel his agreement at this time, he will be subject to an early termination of $499.00. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Slomins left out some very important details: see my responses in BOLD"Prior to Slomin’s delivery to
*** ***’s home on 1/**/2015, the last delivery we made was on
1/**/2014. This was because his deliveries were on hold due to a past
due balance and we made many attempts to contact." - salesman who sold me the contract advised us (my wife and I) that we were allowed to pay off the oil monthly as long as we paid the interest charges (this is not the issue now though but just wanted to point it out) and as long as we called their office to let them know what our plan was to pay off the balanceI provided this detail to them on 3/and 2/Slomins seems to be giving us grief over this, although we paid off the balance as planned
"On 9/**/*** ***’s made a payment of $which left him with a
$balance and eligible to receive an oil delivery. Slomin’s
continued to try and contact *** *** and did not release a delivery
because of the many months of account inactivity." - I did not get one message or email about this until 11/*/when I was advised that my account was cancelled via an email only communication "On 11/**/*** *** sent an email notification in response to our attempt to contact
and informed us that he did not want his account closed. Again we tried
to contact *** *** to discuss his account in depth due to its status
but to no avail and subsequently his account was cancelled." - This is partially trueWhen I received a notification on 11/*, not only did I send an email, but I contacted them asking them to make a delivery of oilI was told no problem, I was paid up and I was provided with a new account number, and advised that I would have to access the oil account online separately due to the new account number provided (which recently has been taken off line again - so how am I supposed to pay my bill?)Almost months went by and no delivery of oil - so"On
1/**/*** *** contacted our office to request an oil delivery.
*** *** account was inactive and there was no fixed rate on the
account. Slomin’s customer service representative *** offered *** *** a new fixed rate of $and an agreement was emailed to *** *** at *** for him to accept. A delivery was also
released at his request. Because *** *** did not confirm the email
offer sent to him he received his delivery at the posted retail price of
$less the $variable discount which totaled $3.099. To date
*** *** still has not accepted the new pricing offer." -- I actually called on SUNDAY 1/*/(I did not call on 1/2) for emergency oil burner service because my heating system was not workingThey refused to send a repair man to my house and told I should call back on 1/* to resolveI decided to call someone else (No Doubt Oil Burner Service) and they fixed my heating system (this is really another item that should be addressed with Slomin's not upholding their own agreement to provide service upon demand but I did not make a big deal on this one)When I called back on 1/* to find out what is going on, they told me that my account was cancelledI went into detail once again about the situation and they said they would release a delivery under the new account #*** was very nice but in no part of the conversation did she say that I had to sign a contract to agree to the $I asked how much for the delivery and she quoted me that amountI advised her that I would call them to discuss the contract on the 3rd week of February to go over a fixed rate at that pointShe did advise that she would send me an email about the delivery but she did not say that the email would be a contractIt was not until I read the email that I realized they wanted me to sign a contract on fixed pricing and it was not until I actually received a delivery that they decided to charge me $per gallon above their quoted rate-- If -- and only if, I knew they were going to charge me that much, I would have not had them make the deliveryIn Summary: My experience with Slomin's oil since inception has been a nightmareHorrible verbal communication, and their unwillingness to provide top notch customer service to their clients in order to rectify issues to keep their customers happy, has been a major issueThis is why I will never use them going forward for oil delivery & burner serviceI expect them to honor their $rate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On multiple occasions I contacted Slomins and advised not to deliver the last drops until I notify themthis correspondence was via telephone The reps told me they would put the acct on "will call" so that I would not be over my gallons they advised that a note will be put in the system The reason I am disputing is because the rep advised they are capable of doing this If they told me NO we cannot do this then there would not be a problem I am unclear where in the contract it states that once the oil reaches the gallons that they MUST keep delivering Slomins should have contacted me and stated that we are over the gallon mark and I would have stopped delivery to avoid extra charges Thats sounds logical but obviously wss not done or once again I would not ha ve this complaint There are also numerous complaints about this same issue on the public forum so I know this is not the fisrt complaint. Respectfully,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
April **, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with on 3/**/to receive our guaranteed fixed heating oil
price of $for one year as well as Slomin’s Econo Pak Service Plan for $139.00. As mentioned in the guaranteed fixed heating oil price agreement, “all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system”. This statement is also indicated under the Delivery requirement/Automatic renewal section of the Econo Pak Service Plan. Any new client who does not agree with the terms and conditions after reviewing the agreement in its entirety can cancel within three business days without penalty. Slomin’s holds the first delivery from being made during this period as well(See attached guaranteed fixed heating oil pricing agreement, Econo Pak Service Plan and notice of cancellation) Slomin’s automatic delivery system weighs many factors. Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available. Because *** *** just began his relationship with Slomin’s in March, we must pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule. On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half. Our customers do have the option of requesting Slomin’s minimum gallons on delivery which is gallons. During the heating season however, requesting just the minimum gallons and not allowing tank to be filled on delivery can possibly cause deliveries to be made more frequent. Slomin’s does not provide will call for oil deliveries. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possibleIf a customer allows themselves to run out of oil any service rendered relating to running dry is chargeable *** *** first oil delivery was made on 4/**/for gallons which would indicate that his oil tank was close to being empty. *** *** next scheduled delivery is expected to be around 7/**/2015. If he would like to delay his next delivery Slomin’s can hold *** ***’s next oil delivery to be made after 9/**/due to the summer season If *** *** does not want his tank filled on each delivery we can add instruction to deliver minimum gallons only on each delivery as previously mentioned. Slomin’s also offers a budget plan that begins in June. To make paying for oil a little easier for the winter, with the budget plan our customer pay a set amount each month regardless of how much oil is delivered. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter, but we do not believe that Slomin’s has conducted itself in any manner that would warrant intervention. We ask that *** *** contact our customer service center at his earliest convenience if he would like to discuss the option mentioned above. Unfortunately should *** *** decide to discontinue his services with Slomin’s at this time, he will be subject to an early termination fee of $as indicated on his oil pricing agreement. If you should have any question, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
February **, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. The ***’s have been very good customers with Slomin’s since
2012. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s does acknowledge that there appears to have been a misunderstanding with the ***’s need for service on 2/**/2015. On 2/**/we experienced one of the coldest days on record which resulted in one the busiest days in our company’s history. When temperatures drop below freezing, as a full service provider we sometimes have to make difficult decisions trying to wean out actual heating emergencies versus services that do not necessarily require immediate attention. This is done by asking standard trouble shooting questions. We rely on our customers to deliver the most honest, accurate information possible and ask them to follow any tips we give during extreme cold days if it applies. Upon our technician *** arrival to the *** home on 2/**/2015, it was found that the cause of no heat in part of the home was due to frozen pipes. *** who is a veteran mechanic with Slomin’s for over twenty years recommended the ***’s contact a plumber. All of our customers are entitled to obtain a second opinion if they do not agree with our diagnosisHowever, there is no benefit to Slomin’s by leaving the ***’s without proper heat thru out their home especially on days where temperature are way below freezing. Furthermore, intentionally creating a problem can lead to multiple service visits to a home that can inconvenience a customer and utilize hours of labor for Slomin’s which are not beneficial to either party. *** *** was in contact with our office on 2/**, *** and ***. On 2/**/2015, *** *** spoke with Slomin’s customer service supervisor *** to discuss his disagreement with the service rendered at his home on 2/**/2015. *** *** asked that Slomin’s be responsible for any fees incurred for the plumber visiting the home because he did not believe the cause was due to frozen pipes. At this time *** *** had not contacted a plumber *** advised *** *** to provide Slomin’s with a report from the licensed plumber with their diagnosis and/or repairs performed for review and to determine any possible liability. On 2/**/*** *** spoke with Slomin’s customer service supervisor ***. During their conversation, *** *** was asked again to supply documentation from plumber substantiating his claims. *** *** replied that he was unable to provide because service was performed by a friend*** *** then proceeded to request his account be cancelled and his contract void which he was advised by *** that Slomin’s could not do. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. As mentioned above the ***’s have been very good customers with Slomin’s since and we have always provided them with service when requested. Slomin’s would never deliberately upset a customer that is in good standing like the ***’s and for that reason they continue to take advantage of Slomin’s free Econo Pak Service Plan The ***’s had a no heat issue prior to Slomin’s technician arrival to the home. Our intention was to get the heat restored in the home and when we could not, *** provided the ***’s with his professional diagnosis. Unfortunately as already explained to *** ***, should he decide to cancel his heating account with Slomin’s at this time he will be subject to an early termination fee of $as indicated in his agreement. If you should have any questions, please contact us at ###-###-####
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** has been in contact with our customer
service center. It appears her issue as described in the complaint has been resolved. If you should have any questions, please contact us at ###-###-####. Sincerely, Slomin’s Inc
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with Slomin’s on 5/**/for a guaranteed
fixed heating oil price of $and Slomin’s Econo Pak Service Plan for $129.00. The term of the guaranteed fixed heating pricing agreement was for one year or up to approximately six hundred delivered gallons, whichever occurred first. The agreement also informs our customers that upon expiration, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of delivery. *** *** fulfilled his six hundred gallon requirement after Slomin’s delivered on 2/**/2014. *** *** did not lock in a new price nor cancel his account at that time. Because *** *** did not lock into a new fixed rate, as a customer courtesy, Slomin’s applied a $variable discount to *** ***’s account. Automatic oil deliveries was a condition under *** ***’s Econo Pak Service Plan as well which remained in effect until 5/**/2014. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Due to the extended delinquent status, *** ***’s account is currently being handled by Slomin’s collections department. Should the balance of $remain unpaid, Slomin’s will have no choice but to assign to our attorney for further collection action. If you should have any questions, please contact our collections department at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** ***. Providing reliable and low cost home security
has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations *** *** signed with Slomin’s on 11/**/to receive our free security equipment installation package. In return for the free security system, *** *** agreed to use Slomin’s monitoring services for a period of five years. (See agreement attached) As a requirement with any new customer that signs a contract, *** *** had three business days to cancel his monitoring contract without any penalty. Furthermore, Slomin’s does not execute the terms of the monitoring agreement until the installation is complete and monitoring service established which did not take place until 12/**/2013. *** *** had twenty four days to review the agreement in its entirety and terminate it if there was any terms or conditions he did agree with *** *** contacted our office on 1/**/to request that his service be discontinued with Slomin’s. When informed of the forty seven month obligation that would bill $upon cancellation, he became upset and asked to speak with our corporate office. At his request, *** *** and I spoke at length regarding his account. I informed him that I was a supervisor in Slomin’s corporate office Because there was no recent activity on *** ***’ account other than our Central Monitoring Station’s response to an alarm signal on 8/**/2014, I asked *** *** why he was looking to cancel his services. My intention was to try and determine if there was anything I could do to try to accommodate and/or resolve for him. *** *** advised me that he no longer needed the alarm system. I apologized to *** *** but again informed him should he decide to cancel at this time, he will be responsible for the forty seven months that remains on his agreement. Upon completion of my conversation with *** ***, he called our office again shortly after and spoke with another senior supervisor by the name of ***. *** reiterated to *** *** what he and I had previously discussed. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Unfortunately Slomin’s cannot cancel *** ***’ agreement without the early termination fee of $1261.95. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The only response I received was it was sent to collectionsThere was no real resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have stated the facts in my previous response, and slomins have not done anything or made any real effort to resolve this matter. I will state again, I do not owe this company $plus interest that they have been adding. The only amount that is owed to them is $which is the only amount I'm willing to pay
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s has acknowledged the large delivery made
to *** ***’s home and we apologize for any inconvenience we may have caused. In an attempt to try and resolve *** ***’s complaint Slomin’s offered a payment plan of $for twelve months interest free. We understand that budgeting is very important however under the circumstances Slomin’s feels this would be a fair resolve. Although Slomin’s supplies oil deliveries to its customers on an automatic delivery bases, due to the large amount of fuel that was delivered to *** ***’s home, we have placed his account on a “will call” status. This means that no further deliveries will be made to the premises unless *** *** contacts customer service to request one. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: ***
Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** has been communicating with Slomin’s
customer service supervisor Patricia. Her issue as described in her complaint has been addressed and appears to have been resolved. In lieu of refunding *** *** $for her Econo Pak Service Plan, Slomin’s performed a non-covered service at *** ***’s home on 2/**/to add anti-freeze to her heating system. This service would usually cost $and Slomin’s rendered at no charge. Slomin’s has also agreed to reimburse *** *** the cost she incurred to hire a plumber for her home. *** ***’s refund is currently being processed Slomin’s does apologize for any inconvenience we may have caused *** ***. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I still believe the service I received was borderline reprehensible, I took the offer to cancel my contract without an early termination feeI still feel misled and bullied into this particular decision but at a certain point it's not worth the irritation to fight anymore
Sincerely,
*** ***
March *, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice in response to the unresolved complaint of consumer *** ***. As stated in Slomin’s previous response, our position does remain the same. If you should have any questions, please contact our office at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Slomin's representative apparently lied to me and told me that I wouldn't have automatic delivery and didn't give me a copy of the contract.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
slomin's has not provided the Revdex.com with accurate and or has falsified information pertaining to their responseFirst, When I contacted slomin's and asked them to allow me to talk with *** in an effort to prove that he did not tell me or made me aware of their exclusive policy after they refused to deliver the oil and threaten to close my account; they told me that they had a lot of ***s working for them and could not identify the *** who performed the bait and switch on me; so it is quite interesting that they mentioned him in their response. Second, the delivery schedule, is them stating the obvious, however they did not indicate that I spoke with ***’s supervisor regarding this prior to me signing the contract because of my initial concerns about not have the fund to pay during the summer months. To which he told me, it was ok to refuse the delivery if I did not need it when they calledHe did not mention at no point during the conversation slomin's "termination for inactivity" policy according to the responseThird, slomin's stated they could not deliver the oil because our tanks were full, I can assure you that our two gallon tanks have never been fullOn 11/* they told my ** year old mother that there was a problem and they would come back the next day to fix it and deliver the oil, no one came back or called me to make an appointment (lies)Therefore how could slomin's state "if no problem is found, than that is usually an indication that the oil tanks is full" if they never came back to resolve said problem in our system. I knew there was no problem after my MOTHER called another oil company four days later and they were able to deliver without any problemsWHY WOULD I CALL FOR A DELIVERY IF OUR TANKS WERE FULLFourth, My Mother called her oil company without my knowledge in an effort to avoid death!!! She did not sign a contact with slomin's I didWith respect to the pricing statement, that is a bold face lie!!! I knew my price going in and signed the contract, I never stated I had a problem with their pricePlease find attached the proof that I *** did not order the oil and that our system was working fine. Fifth, slomin's has accessed my credit information without my permission, and is seeking to destroy my credit with this ghost bill they have created. For this reason and the ones mentioned above, they have proven themselves to be a dishonest business with dishonest practices and needs to be regulated to ensure they don't continue to harass the public at large
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** %
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ** ***. Slomin’s does apologize for any inconvenience ***
*** feels we may have caused. However *** ***’s account was delinquent for many months and subsequently her account was cancelled. *** ***’s account balance has since been paid but unfortunately, Slomin’s cannot reimburse any finance charges assessed in the interim. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
April **, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of *** ** ***. Slomin’s is sorry to hear of the passing of our customer ***
*** and we offer her family our deepest condolences. Slomin’s was made aware by *** *** that she had another alarm system installed in November 2014. At that time *** *** did not mention any problems with the alarm system other than her not being able to use it and disliking the tone from the keypad. With all new installations, Slomin’s provide a one year warranty for service and parts if any issues occur under use of the alarm system. Since the installation was performed for *** *** -*** on 3/**/2014, Slomin’s has not visited her home to render any service to remedy the problem as *** *** states in her complaint. If any of our customers report a problem that they are experiencing with their alarm system and basic over the phone trouble shooting does not rectify issue, Slomin’s must offer to send a service technician to the home. Not only to resolve the service issue at hand but also to determine the possible cause. Slomin’s does apologize if *** *** feels we were being accusatory towards her late sister. However Slomin’s was never given the opportunity to confirm and/or repair the alarm system as *** ***’s reports. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter, but we do not believe that Slomin’s has conducted itself in any manner that would warrant intervention. As it was advised by several customer service representatives to *** ***’s relatives, to cancel her account a copy of her death certificate must be received to do so If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
February **, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize for any inconvenience *** *** feels
we may have caused her. When *** *** contacted our office on 2/**/to request service, she was informed of our health emergency service status. Slomin’s completely agrees that needing to press the reset button on the oil burner multiple times does require attention. However on days when the temperature falls below freezing, we only service those customers are not capable of getting heat at all. In most cases, we are also forced to cancel any pre-scheduled non-emergency services. During *** *** call to our office on 2/**/2015, Slomin’s was willing to schedule a service appointment with her. Based on *** ***’s responses to our customer service representative’s trouble shooting questions, she did have heat and we could not arrange for same day service which upset *** ***. *** *** was advised should the unit shut off again to not push the reset button and call back to get same day emergency service. Due to *** ***’s dissatisfaction she was transferred to Slomin’s customer service supervisor *** who reiterated what was explained by the customer service representative. After a *** ***’s conversation with *** he agreed to schedule a same day emergency service visit to *** ***’s home because she explained to him that she was constantly pushing the reset button because the unit would not stay on to get adequate heat. *** *** was informed that if the unit was running and she did have heat upon our technician arrival that there could be a charge for the visit due to the fact that we were on health emergency services only. At approximately 12:pm Slomin’s service department representative *** contacted *** *** to inform her that we were running a little behind on our time frame for same day service. During this call, *** *** repeated her issue of having to constantly reset her system to get heat but requested to cancel the appointment. *** repeated to *** *** that she should not be constantly pushing the reset button if unit shuts down but still requested the appointment be cancelled. To date *** *** has not called to request/reschedule another appointment for service. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s would never refuse service to a customer that is in good standing like *** ***. Unfortunately as a full service company that provides emergency service, we sometimes have to make the difficult decisions of weaning out actual emergencies versus services that do not necessarily require immediate attention. If *** *** is still having a problem with her heating system we urge her to call our office at her earliest convenience to arrange for another service appointment. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. As written in our previous response, Slomin’s position does remain the same. *** *** original agreement will remain in effect until 10/**/or until approximately delivered gallons, whichever comes first. Should *** *** choose to cancel his agreement at this time, he will be subject to an early termination of $499.00. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
Slomin's *** *** *** ***, contacted *** ***.The issue has been resolved.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Slomins left out some very important details: see my responses in BOLD"Prior to Slomin’s delivery to
*** ***’s home on 1/**/2015, the last delivery we made was on
1/**/2014. This was because his deliveries were on hold due to a past
due balance and we made many attempts to contact." - salesman who sold me the contract advised us (my wife and I) that we were allowed to pay off the oil monthly as long as we paid the interest charges (this is not the issue now though but just wanted to point it out) and as long as we called their office to let them know what our plan was to pay off the balanceI provided this detail to them on 3/and 2/Slomins seems to be giving us grief over this, although we paid off the balance as planned
"On 9/**/*** ***’s made a payment of $which left him with a
$balance and eligible to receive an oil delivery. Slomin’s
continued to try and contact *** *** and did not release a delivery
because of the many months of account inactivity." - I did not get one message or email about this until 11/*/when I was advised that my account was cancelled via an email only communication "On 11/**/*** *** sent an email notification in response to our attempt to contact
and informed us that he did not want his account closed. Again we tried
to contact *** *** to discuss his account in depth due to its status
but to no avail and subsequently his account was cancelled." - This is partially trueWhen I received a notification on 11/*, not only did I send an email, but I contacted them asking them to make a delivery of oilI was told no problem, I was paid up and I was provided with a new account number, and advised that I would have to access the oil account online separately due to the new account number provided (which recently has been taken off line again - so how am I supposed to pay my bill?)Almost months went by and no delivery of oil - so"On
1/**/*** *** contacted our office to request an oil delivery.
*** *** account was inactive and there was no fixed rate on the
account. Slomin’s customer service representative *** offered *** *** a new fixed rate of $and an agreement was emailed to *** *** at *** for him to accept. A delivery was also
released at his request. Because *** *** did not confirm the email
offer sent to him he received his delivery at the posted retail price of
$less the $variable discount which totaled $3.099. To date
*** *** still has not accepted the new pricing offer." -- I actually called on SUNDAY 1/*/(I did not call on 1/2) for emergency oil burner service because my heating system was not workingThey refused to send a repair man to my house and told I should call back on 1/* to resolveI decided to call someone else (No Doubt Oil Burner Service) and they fixed my heating system (this is really another item that should be addressed with Slomin's not upholding their own agreement to provide service upon demand but I did not make a big deal on this one)When I called back on 1/* to find out what is going on, they told me that my account was cancelledI went into detail once again about the situation and they said they would release a delivery under the new account #*** was very nice but in no part of the conversation did she say that I had to sign a contract to agree to the $I asked how much for the delivery and she quoted me that amountI advised her that I would call them to discuss the contract on the 3rd week of February to go over a fixed rate at that pointShe did advise that she would send me an email about the delivery but she did not say that the email would be a contractIt was not until I read the email that I realized they wanted me to sign a contract on fixed pricing and it was not until I actually received a delivery that they decided to charge me $per gallon above their quoted rate-- If -- and only if, I knew they were going to charge me that much, I would have not had them make the deliveryIn Summary: My experience with Slomin's oil since inception has been a nightmareHorrible verbal communication, and their unwillingness to provide top notch customer service to their clients in order to rectify issues to keep their customers happy, has been a major issueThis is why I will never use them going forward for oil delivery & burner serviceI expect them to honor their $rate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On multiple occasions I contacted Slomins and advised not to deliver the last drops until I notify themthis correspondence was via telephone The reps told me they would put the acct on "will call" so that I would not be over my gallons they advised that a note will be put in the system The reason I am disputing is because the rep advised they are capable of doing this If they told me NO we cannot do this then there would not be a problem I am unclear where in the contract it states that once the oil reaches the gallons that they MUST keep delivering Slomins should have contacted me and stated that we are over the gallon mark and I would have stopped delivery to avoid extra charges Thats sounds logical but obviously wss not done or once again I would not ha ve this complaint There are also numerous complaints about this same issue on the public forum so I know this is not the fisrt complaint. Respectfully,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
April **, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with on 3/**/to receive our guaranteed fixed heating oil
price of $for one year as well as Slomin’s Econo Pak Service Plan for $139.00. As mentioned in the guaranteed fixed heating oil price agreement, “all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system”. This statement is also indicated under the Delivery requirement/Automatic renewal section of the Econo Pak Service Plan. Any new client who does not agree with the terms and conditions after reviewing the agreement in its entirety can cancel within three business days without penalty. Slomin’s holds the first delivery from being made during this period as well(See attached guaranteed fixed heating oil pricing agreement, Econo Pak Service Plan and notice of cancellation) Slomin’s automatic delivery system weighs many factors. Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available. Because *** *** just began his relationship with Slomin’s in March, we must pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule. On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half. Our customers do have the option of requesting Slomin’s minimum gallons on delivery which is gallons. During the heating season however, requesting just the minimum gallons and not allowing tank to be filled on delivery can possibly cause deliveries to be made more frequent. Slomin’s does not provide will call for oil deliveries. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possibleIf a customer allows themselves to run out of oil any service rendered relating to running dry is chargeable *** *** first oil delivery was made on 4/**/for gallons which would indicate that his oil tank was close to being empty. *** *** next scheduled delivery is expected to be around 7/**/2015. If he would like to delay his next delivery Slomin’s can hold *** ***’s next oil delivery to be made after 9/**/due to the summer season If *** *** does not want his tank filled on each delivery we can add instruction to deliver minimum gallons only on each delivery as previously mentioned. Slomin’s also offers a budget plan that begins in June. To make paying for oil a little easier for the winter, with the budget plan our customer pay a set amount each month regardless of how much oil is delivered. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter, but we do not believe that Slomin’s has conducted itself in any manner that would warrant intervention. We ask that *** *** contact our customer service center at his earliest convenience if he would like to discuss the option mentioned above. Unfortunately should *** *** decide to discontinue his services with Slomin’s at this time, he will be subject to an early termination fee of $as indicated on his oil pricing agreement. If you should have any question, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
February **, 2015 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. The ***’s have been very good customers with Slomin’s since
2012. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s does acknowledge that there appears to have been a misunderstanding with the ***’s need for service on 2/**/2015. On 2/**/we experienced one of the coldest days on record which resulted in one the busiest days in our company’s history. When temperatures drop below freezing, as a full service provider we sometimes have to make difficult decisions trying to wean out actual heating emergencies versus services that do not necessarily require immediate attention. This is done by asking standard trouble shooting questions. We rely on our customers to deliver the most honest, accurate information possible and ask them to follow any tips we give during extreme cold days if it applies. Upon our technician *** arrival to the *** home on 2/**/2015, it was found that the cause of no heat in part of the home was due to frozen pipes. *** who is a veteran mechanic with Slomin’s for over twenty years recommended the ***’s contact a plumber. All of our customers are entitled to obtain a second opinion if they do not agree with our diagnosisHowever, there is no benefit to Slomin’s by leaving the ***’s without proper heat thru out their home especially on days where temperature are way below freezing. Furthermore, intentionally creating a problem can lead to multiple service visits to a home that can inconvenience a customer and utilize hours of labor for Slomin’s which are not beneficial to either party. *** *** was in contact with our office on 2/**, *** and ***. On 2/**/2015, *** *** spoke with Slomin’s customer service supervisor *** to discuss his disagreement with the service rendered at his home on 2/**/2015. *** *** asked that Slomin’s be responsible for any fees incurred for the plumber visiting the home because he did not believe the cause was due to frozen pipes. At this time *** *** had not contacted a plumber *** advised *** *** to provide Slomin’s with a report from the licensed plumber with their diagnosis and/or repairs performed for review and to determine any possible liability. On 2/**/*** *** spoke with Slomin’s customer service supervisor ***. During their conversation, *** *** was asked again to supply documentation from plumber substantiating his claims. *** *** replied that he was unable to provide because service was performed by a friend*** *** then proceeded to request his account be cancelled and his contract void which he was advised by *** that Slomin’s could not do. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. As mentioned above the ***’s have been very good customers with Slomin’s since and we have always provided them with service when requested. Slomin’s would never deliberately upset a customer that is in good standing like the ***’s and for that reason they continue to take advantage of Slomin’s free Econo Pak Service Plan The ***’s had a no heat issue prior to Slomin’s technician arrival to the home. Our intention was to get the heat restored in the home and when we could not, *** provided the ***’s with his professional diagnosis. Unfortunately as already explained to *** ***, should he decide to cancel his heating account with Slomin’s at this time he will be subject to an early termination fee of $as indicated in his agreement. If you should have any questions, please contact us at ###-###-####
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** has been in contact with our customer
service center. It appears her issue as described in the complaint has been resolved. If you should have any questions, please contact us at ###-###-####. Sincerely, Slomin’s Inc
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with Slomin’s on 5/**/for a guaranteed
fixed heating oil price of $and Slomin’s Econo Pak Service Plan for $129.00. The term of the guaranteed fixed heating pricing agreement was for one year or up to approximately six hundred delivered gallons, whichever occurred first. The agreement also informs our customers that upon expiration, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of delivery. *** *** fulfilled his six hundred gallon requirement after Slomin’s delivered on 2/**/2014. *** *** did not lock in a new price nor cancel his account at that time. Because *** *** did not lock into a new fixed rate, as a customer courtesy, Slomin’s applied a $variable discount to *** ***’s account. Automatic oil deliveries was a condition under *** ***’s Econo Pak Service Plan as well which remained in effect until 5/**/2014. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Due to the extended delinquent status, *** ***’s account is currently being handled by Slomin’s collections department. Should the balance of $remain unpaid, Slomin’s will have no choice but to assign to our attorney for further collection action. If you should have any questions, please contact our collections department at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** ***. Providing reliable and low cost home security
has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations *** *** signed with Slomin’s on 11/**/to receive our free security equipment installation package. In return for the free security system, *** *** agreed to use Slomin’s monitoring services for a period of five years. (See agreement attached) As a requirement with any new customer that signs a contract, *** *** had three business days to cancel his monitoring contract without any penalty. Furthermore, Slomin’s does not execute the terms of the monitoring agreement until the installation is complete and monitoring service established which did not take place until 12/**/2013. *** *** had twenty four days to review the agreement in its entirety and terminate it if there was any terms or conditions he did agree with *** *** contacted our office on 1/**/to request that his service be discontinued with Slomin’s. When informed of the forty seven month obligation that would bill $upon cancellation, he became upset and asked to speak with our corporate office. At his request, *** *** and I spoke at length regarding his account. I informed him that I was a supervisor in Slomin’s corporate office Because there was no recent activity on *** ***’ account other than our Central Monitoring Station’s response to an alarm signal on 8/**/2014, I asked *** *** why he was looking to cancel his services. My intention was to try and determine if there was anything I could do to try to accommodate and/or resolve for him. *** *** advised me that he no longer needed the alarm system. I apologized to *** *** but again informed him should he decide to cancel at this time, he will be responsible for the forty seven months that remains on his agreement. Upon completion of my conversation with *** ***, he called our office again shortly after and spoke with another senior supervisor by the name of ***. *** reiterated to *** *** what he and I had previously discussed. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Unfortunately Slomin’s cannot cancel *** ***’ agreement without the early termination fee of $1261.95. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The only response I received was it was sent to collectionsThere was no real resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have stated the facts in my previous response, and slomins have not done anything or made any real effort to resolve this matter. I will state again, I do not owe this company $plus interest that they have been adding. The only amount that is owed to them is $which is the only amount I'm willing to pay
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s has acknowledged the large delivery made
to *** ***’s home and we apologize for any inconvenience we may have caused. In an attempt to try and resolve *** ***’s complaint Slomin’s offered a payment plan of $for twelve months interest free. We understand that budgeting is very important however under the circumstances Slomin’s feels this would be a fair resolve. Although Slomin’s supplies oil deliveries to its customers on an automatic delivery bases, due to the large amount of fuel that was delivered to *** ***’s home, we have placed his account on a “will call” status. This means that no further deliveries will be made to the premises unless *** *** contacts customer service to request one. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
*** ** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: ***
Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** has been communicating with Slomin’s
customer service supervisor Patricia. Her issue as described in her complaint has been addressed and appears to have been resolved. In lieu of refunding *** *** $for her Econo Pak Service Plan, Slomin’s performed a non-covered service at *** ***’s home on 2/**/to add anti-freeze to her heating system. This service would usually cost $and Slomin’s rendered at no charge. Slomin’s has also agreed to reimburse *** *** the cost she incurred to hire a plumber for her home. *** ***’s refund is currently being processed Slomin’s does apologize for any inconvenience we may have caused *** ***. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc