*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize for any inconvenience we may
have caused *** ***. Our intentions are always to try and honor a customer’s request if it is reasonable within our policies. Slomin’s cannot remove the additional gallons that was delivered over the gallons *** *** requested. As a courtesy to settle *** ***’s complaint Slomin’s is willing to adjust the price per gallon for the 2/**/delivery to $making to new total amount due $539.72. Upon receipt of payment in full by 4/**/2015, Slomin’s will remove the balance remaining from the delivery. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with Slomin’s on 2/**/for automatic
oil delivery to receive a fixed rate of $for one year up until approximately delivered gallons. He also purchased Slomin’s Econo Pak Service plan for his heating system. Upon expiration of *** ***’s fixed price agreement on 2/**/Slomin’s does continue to make automatic deliveries at the retail heating oil price on the date of the delivery unless he chooses to obtain a new fixed rate or discontinue his services. As a courtesy Slomin’s added a $variable rate discount because no new agreement was made. Prior to Slomin’s delivery to *** ***’s home on 1/**/2015, the last delivery we made was on 1/**/2014. This was because his deliveries were on hold due to a past due balance and we made many attempts to contact. (See ledger attached) On 9/**/*** ***’s made a payment of $which left him with a $balance and eligible to receive an oil delivery. Slomin’s continued to try and contact *** *** and did not release a delivery because of the many months of account inactivity. On 11/**/*** *** sent an email notification in response to our attempt to contact and informed us that he did not want his account closed. Again we tried to contact *** *** to discuss his account in depth due to its status but to no avail and subsequently his account was cancelled. On 1/**/*** *** contacted our office to request an oil delivery. *** *** account was inactive and there was no fixed rate on the account. Slomin’s customer service representative *** offered *** *** a new fixed rate of $and an agreement was emailed to *** *** at *** for him to accept. A delivery was also released at his request. Because *** *** did not confirm the email offer sent to him he received his delivery at the posted retail price of $less the $variable discount which totaled $3.099. To date *** *** still has not accepted the new pricing offer. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Upon receipt of this complaint Slomin’s has cancelled *** ***’s account as he requested. Unfortunately *** *** chose not to accept our new pricing offer and is not entitled to any reduction on the cost of his oil delivery. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. As written in our previous response, Slomin’s position remains the same. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. Slomin’s has received *** ***’s estimate for repairs. Slomin’s has filed a claim with our insurance company and all future correspondence will be between *** *** and *** insurance If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** *** Slomin’s position has not changed. *** ***’s argument is the very reason why agencies such as the Department of Weights and Measures exist. As mentioned in our previous response, all of our delivery tickets are meter read and the meters are regularly inspected and mis-reading fifty gallons is next to impossible Our main goal is to build and maintain a long term relationship with our customers. Establishing trust is very important in achieving this task and our integrity is what has sustained Slomin’s for over ninety years It is apparent that *** *** is adamant on his position but so are we Because we have not been able to resolve *** ***’s complaint in the manner which he desires, Slomin’s has made the decision to cancel *** ***’s account without penalty. Slomin’s does apologize if *** *** feels we have inconvenienced him in any way, however Slomin’s will not make any further deliveries to his home. If you should have any questions, please contact me at ###-###-####. Sincerely,
*** ***
*** *** ***Slomin’s Inc
Revdex.com:The business contacted me this afternoon and agreed to waive the $charge
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Please find attached guaranteed fixed heating oil price agreements signed by ***
*** dated 11/**/The term of these agreements are for one year or up to approximately gallons, whichever comes first. Slomin’s is a full service heating company and as our agreements state, all heating oil shall be supplied under the Slomin’s automatic delivery system. As requested by *** ***, his account signed located at *** *** *** in *** has been cancelled and the $early termination fee has been waived. To settle *** ***’s complaint as asked, Slomin’s has also cancelled his account at ** *** *** in *** ***. The early termination fee of $will be waived as well. *** *** will also receive a full credit for his Econo Pak Service Plan in the amount of $that will be applied to his balance. The remaining balance due by 2/**/will now be $$282.79. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. As mentioned on our previous response, Slomin’s response does remain the same. If you should have any questions, please contact me at ###-###-####. Sincerely,
*** ***
*** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** has been an exemplary customer with Slomin’s since
Since *** ***’s security equipment installation on 6/**/2008, Slomin’s has visited her home five times. The first visit after the installation was on 6/**/to rearm a door that had been replaced. The second service rendered was on 7/**/to repair a zone that was showing open. During this visit *** *** also had two motion detectors and one keyfob (wireless remote) installed for a total cost of $449.00. In lieu of paying for the items, *** *** agreed to extend her monitoring agreement for an additional thirty six months. (See attached signed authorizations) Slomin’s third visit to *** ***’s home was on 5/**/because the open zone issue that was serviced on 7/**/had re-occurred. Our fourth visit to the home was on 9/**/to check *** ***’s alarm system after issues of alarm were reported. The last and most recent service rendered at *** ***’s home was on 3/**/to check errors that were displayed on the alarm keypad. In May of 2014, *** *** spoke with Slomin’s customer service supervisor Michael regarding her issue of not being able to hear her siren. As mentioned above *** *** has been a customer of Slomin’s since and we had visited her home several times. As a customer courtesy Michael offered to install a second siren for *** *** at no cost to her. We attempted to perform the installation on 5/**/2014, but there was no one home when our technician arrived. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Unfortunately as with all mechanical equipment things can go wrong at any time but the issues that *** *** describes in her complaint Slomin’s feels can be resolved We understand that having to wait home for service can be inconvenient for anyone but we have always given *** *** an approximate window of time for our technician’s arrival to try and accommodate her. If *** *** is still having a problem with her alarm system, Slomin’s would like to arrange for a field supervisor to go her home to do a complete check of her system. Slomin’s is also still willing to install the second siren at no cost as previously offered. We ask that *** *** contact us at her earliest convenience if she would like to arrange for this visit. Should *** *** decide that she would still like to cancel her service with Slomin’s there still remains a monitoring obligation on her account of thirteen months that will bill $402.35. Because *** *** account has always been in good standing with Slomin’s, we are willing to offer a reduced amount of $to settle her monitoring obligation if paid by 6/**/2015. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The amount of the contract was met, they confirmed it and did not deliver anything on 11/**/they told me as much, they trespassed on my property without my permission and I am not about to tolerate that type of illegal activity and will not be paying for this illegal act
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s has looked into the unfortunate
series of event as described in *** ***’s complaint and we apologize for any inconvenience we may have caused her family. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible. Regrettably, the automatic delivery schedule can be hindered and deliveries can be held if a customer’s account is in arrears. The ***s account was placed on delivery hold due to a past due balance on their accountThe ***s opted for paperless billing and all notifications are sent by email to *** *** *** called our office on 1/**/and spoke with Slomin’s representative *** whom he advised that there was no heat in the home. *** asked *** *** if they were out of oil and he was not sure. *** scheduled a same day emergency service visit and *** *** was advised that of it was found that the heating unit was not working due to running out of oil that there would be a charge of $plus the cost of the gallons we drop to restart the boiler because their account was on hold. Shortly after *** *** call to our office, *** *** called and spoke with *** as well. She inquired about the charge if was found to be out of oil and she was informed of the same as told to *** ***. *** *** was unhappy when advised of this and asked to speak with one of our supervisors. *** explained *** ***’s issue with Slomin’s supervisor *** who agreed to waive the $cost if found to be without oil as a one-time customer courtesy and just charge for each gallon of oil we may have to drop. When same day emergency service calls are arranged, the approximate wait time is within four to six hours. On days where we are extremely busy with emergencies, wait times can possibly be extended Our intent however is always to try to get to each customer that has an emergency as soon as we possibly canIf requested, Slomin’s can call our customers or send text notification to one designated phone number that the customer provides us with. Receiving notification by text does not require a response, but if a customer requests to be called before our technician gets dispatched they are informed that they must answer the phone. If we are unable to speak with anyone to confirm our technician’s arrival to the home, the appointment is cancelled and our customer is instructed to call back to reschedule. During the heating season we always plan for the anticipated high demand for emergency servicesBut day to day operation can be affected by many variables. Slomin’s does acknowledge our error in not getting the ***s an immediate delivery causing them to run out of oil again and as expressed above we truly apologize for the inconvenience. On 1/**/at approximately 1:47pm, Slomin’s technician arrived to start the boiler again and a full delivery was made the same day. Slomin’s has been taking care of homeowners since 1923. *** *** has been a customer with Slomin’s since We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s does not tolerate any unprofessionalism from any employee and *** ***’s claims of treatment by our customer service representatives are still being investigated. Although this situation began due to the ***s account being past due, because of our mistake Slomin’s is giving the ***s a credit of $off their service contract. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice Slomin’s response to the complaint of consumer *** ***. Slomin’s has acknowledged our error and we apologize for
any inconvenience we may have caused.Due to the large deliveries made to *** ***s home as a consumer courtesy Slomin’s extended the payment terms interest free for the deliveries that are usually due within ten days. Slomin’s made a large delivery on 10/**/of gallons. Even though the balance from that delivery was not yet paid in full based on our payment arrangement with *** ***, Slomin’s still made a delivery to *** *** home because she ran out of oil. For *** ***s delivery made on 3/**/2015, Slomin’s intended to deliver her requested gallon maximum as noted on her account. Regrettably our service department arranged for the emergency oil delivery due to the service rendered the prior evening The gallon maximum request was neglected and we delivered gallons. Slomin’s is truly sorry for our error. *** *** does not have a service contract with Slomin’s. But because of our error, in addition to the payment arrangements Slomin’s made with *** ***, we rendered two emergency service calls at her home at no cost to her. Also as an extended courtesy, Slomin’s lowered *** ***s guaranteed fixed heating oil price from $to $for the delivery made on 3/**/2015. Slomin’s does apologize for any inconvenience we may have caused *** *** and her family. As already mentioned Slomin’s has acknowledged our error and we hope *** *** can accept our apology. Unfortunately Slomin’s cannot waive the cost for gallons of the gallon delivery made on 3/**/Slomin’s feels we have been more than fair in this situation and everything we have done for *** *** was in an attempt to make up for Slomin’s mistake. We understand the thought of such a large oil debt can be worrying. However the fact is that the oil delivered will be needed and used. At this time *** ***s obligation to Slomin’s has been fulfilled Slomin’s will continue the extended payment options with *** *** without interest. Currently *** ***s balance is $1851.12. Slomin’s recommends a monthly payment of $starting April thru September. If *** *** would like to continue to receive oil deliveries from Slomin’s, she can contact customer service at her earliest convenience to discuss new oil pricing. If you should have any questions, please contact us at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you very much for attempting to resolve this issue Unfortunately it does not Their cancellation of our account is based off an assumption and not fact I am truly appalled by their statement Slomin's is a large and respected company and I did not expect them to act in such a manner as they are Not once was an admission made that oil was being received from a different company If Slomin's calls are recorded than that would prove my statement I appreciate the attempt to cut the bill in half but there should not be a bill at all Please let us know how this goes Thank youIn addition I would like to add that not once did Slomin's hold up to their end up the contract in regards to negotiating prices on oil My contract stated that I was locked in for a certain price and I could change that price based on going rates This process has been a true inconvenience for our family and I hope that it can be resolved the way we would like Thanks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept this How can a corporation get away with charging your more than what you agreed for, at a higher rate, after the contract expired Slomins also did not bother to call as to when they were making a delivery Very unprofessional and its boderline larceny All I want is money money back for the difference between the market rate and what they charged me on the date of my complaint Slomins is a multi million dollar company I really don't want to hear that they can't charge what a COD company does
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December*, 2014 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. As of 12/**/2014, *** ***’s account has been cancelled.
There has been no early termination fees billed to their account and Slomin’s has credited the $for the Econo Pak Service Plan. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
December*, 2014 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** ***. Although *** *** and I have not spoken, prior
to receiving her complaint, her account was already in review by my office Slomin’s had already agreed to refund *** *** her $deposit On 11/**/Slomin’s retention department *** *** contacted *** *** to advise her of same and that it would take approximately ten business days to process. *** *** refund was mailed on 11/**/2014. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have Your Answer Here]
I have read Slomin's responseCanceling my contract is certainly the easy way out for Slomin'sIs it Slomins policy to cancel all the customers who stick their own tanks only to find out Slomins has not delivered the amount of oil promised? *** should understand that I was not inconvenienced by Slomin's, but I was a victim of theftI have already went ahead and paid the invoice for the gallons Slomin's said they delivered in hopes this issue would be resolved in good faithObviously it has not*** *** also mentions the Department of Weights and measureI have no doubt the equipment installed on Slomins oil trucks are checked for accuracyI also have no doubt that the same equipment can be manipulatedLet me Explain this in a way *** *** may understandEvery house is equipped with an Electric meter which monitors electric consumptionThese meters are highly accurate and for the most part tamper proofHowever, every year people find ways to steal electricityThey accomplish this by bypassing the electric meter similar to what an Oil truck driver can doIt is my hope that the Revdex.com will down grade Slomins status and turn this case over to the DA's officeSlomins customers should also be notified to either stick their own tanks or have an outside consultant perform this task.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. Slomin’s V.Pof marketing Chris has been in contact with *** *** and was able to resolve *** ***’s issue. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still cannot access my money in my bank account and do not see the justification for Slomin's action...freezing my account for non-payment which may total $is ridiculous. I insisted that they come by and get their equipment but no one has...this is not resolve. My salary goes through this account. I also have critical bills that need to be paid, not to mention that this is a major holiday season and for them to hijack my salary is bullying...also, who will be responsible for any late fees incurred for paying my mortgage and utility bills late. Please help me resolve this...thanks
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize for any inconvenience we may
have caused *** ***. Our intentions are always to try and honor a customer’s request if it is reasonable within our policies. Slomin’s cannot remove the additional gallons that was delivered over the gallons *** *** requested. As a courtesy to settle *** ***’s complaint Slomin’s is willing to adjust the price per gallon for the 2/**/delivery to $making to new total amount due $539.72. Upon receipt of payment in full by 4/**/2015, Slomin’s will remove the balance remaining from the delivery. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** signed with Slomin’s on 2/**/for automatic
oil delivery to receive a fixed rate of $for one year up until approximately delivered gallons. He also purchased Slomin’s Econo Pak Service plan for his heating system. Upon expiration of *** ***’s fixed price agreement on 2/**/Slomin’s does continue to make automatic deliveries at the retail heating oil price on the date of the delivery unless he chooses to obtain a new fixed rate or discontinue his services. As a courtesy Slomin’s added a $variable rate discount because no new agreement was made. Prior to Slomin’s delivery to *** ***’s home on 1/**/2015, the last delivery we made was on 1/**/2014. This was because his deliveries were on hold due to a past due balance and we made many attempts to contact. (See ledger attached) On 9/**/*** ***’s made a payment of $which left him with a $balance and eligible to receive an oil delivery. Slomin’s continued to try and contact *** *** and did not release a delivery because of the many months of account inactivity. On 11/**/*** *** sent an email notification in response to our attempt to contact and informed us that he did not want his account closed. Again we tried to contact *** *** to discuss his account in depth due to its status but to no avail and subsequently his account was cancelled. On 1/**/*** *** contacted our office to request an oil delivery. *** *** account was inactive and there was no fixed rate on the account. Slomin’s customer service representative *** offered *** *** a new fixed rate of $and an agreement was emailed to *** *** at *** for him to accept. A delivery was also released at his request. Because *** *** did not confirm the email offer sent to him he received his delivery at the posted retail price of $less the $variable discount which totaled $3.099. To date *** *** still has not accepted the new pricing offer. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Upon receipt of this complaint Slomin’s has cancelled *** ***’s account as he requested. Unfortunately *** *** chose not to accept our new pricing offer and is not entitled to any reduction on the cost of his oil delivery. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. As written in our previous response, Slomin’s position remains the same. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. Slomin’s has received *** ***’s estimate for repairs. Slomin’s has filed a claim with our insurance company and all future correspondence will be between *** *** and *** insurance If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** *** Slomin’s position has not changed. *** ***’s argument is the very reason why agencies such as the Department of Weights and Measures exist. As mentioned in our previous response, all of our delivery tickets are meter read and the meters are regularly inspected and mis-reading fifty gallons is next to impossible Our main goal is to build and maintain a long term relationship with our customers. Establishing trust is very important in achieving this task and our integrity is what has sustained Slomin’s for over ninety years It is apparent that *** *** is adamant on his position but so are we Because we have not been able to resolve *** ***’s complaint in the manner which he desires, Slomin’s has made the decision to cancel *** ***’s account without penalty. Slomin’s does apologize if *** *** feels we have inconvenienced him in any way, however Slomin’s will not make any further deliveries to his home. If you should have any questions, please contact me at ###-###-####. Sincerely,
*** ***
*** *** ***Slomin’s Inc
Revdex.com:The business contacted me this afternoon and agreed to waive the $charge
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Please find attached guaranteed fixed heating oil price agreements signed by ***
*** dated 11/**/The term of these agreements are for one year or up to approximately gallons, whichever comes first. Slomin’s is a full service heating company and as our agreements state, all heating oil shall be supplied under the Slomin’s automatic delivery system. As requested by *** ***, his account signed located at *** *** *** in *** has been cancelled and the $early termination fee has been waived. To settle *** ***’s complaint as asked, Slomin’s has also cancelled his account at ** *** *** in *** ***. The early termination fee of $will be waived as well. *** *** will also receive a full credit for his Econo Pak Service Plan in the amount of $that will be applied to his balance. The remaining balance due by 2/**/will now be $$282.79. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. As mentioned on our previous response, Slomin’s response does remain the same. If you should have any questions, please contact me at ###-###-####. Sincerely,
*** ***
*** *** ***Slomin’s Inc
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. *** *** has been an exemplary customer with Slomin’s since
Since *** ***’s security equipment installation on 6/**/2008, Slomin’s has visited her home five times. The first visit after the installation was on 6/**/to rearm a door that had been replaced. The second service rendered was on 7/**/to repair a zone that was showing open. During this visit *** *** also had two motion detectors and one keyfob (wireless remote) installed for a total cost of $449.00. In lieu of paying for the items, *** *** agreed to extend her monitoring agreement for an additional thirty six months. (See attached signed authorizations) Slomin’s third visit to *** ***’s home was on 5/**/because the open zone issue that was serviced on 7/**/had re-occurred. Our fourth visit to the home was on 9/**/to check *** ***’s alarm system after issues of alarm were reported. The last and most recent service rendered at *** ***’s home was on 3/**/to check errors that were displayed on the alarm keypad. In May of 2014, *** *** spoke with Slomin’s customer service supervisor Michael regarding her issue of not being able to hear her siren. As mentioned above *** *** has been a customer of Slomin’s since and we had visited her home several times. As a customer courtesy Michael offered to install a second siren for *** *** at no cost to her. We attempted to perform the installation on 5/**/2014, but there was no one home when our technician arrived. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Unfortunately as with all mechanical equipment things can go wrong at any time but the issues that *** *** describes in her complaint Slomin’s feels can be resolved We understand that having to wait home for service can be inconvenient for anyone but we have always given *** *** an approximate window of time for our technician’s arrival to try and accommodate her. If *** *** is still having a problem with her alarm system, Slomin’s would like to arrange for a field supervisor to go her home to do a complete check of her system. Slomin’s is also still willing to install the second siren at no cost as previously offered. We ask that *** *** contact us at her earliest convenience if she would like to arrange for this visit. Should *** *** decide that she would still like to cancel her service with Slomin’s there still remains a monitoring obligation on her account of thirteen months that will bill $402.35. Because *** *** account has always been in good standing with Slomin’s, we are willing to offer a reduced amount of $to settle her monitoring obligation if paid by 6/**/2015. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
*** *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The amount of the contract was met, they confirmed it and did not deliver anything on 11/**/they told me as much, they trespassed on my property without my permission and I am not about to tolerate that type of illegal activity and will not be paying for this illegal act
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** ***
*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s has looked into the unfortunate
series of event as described in *** ***’s complaint and we apologize for any inconvenience we may have caused her family. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible. Regrettably, the automatic delivery schedule can be hindered and deliveries can be held if a customer’s account is in arrears. The ***s account was placed on delivery hold due to a past due balance on their accountThe ***s opted for paperless billing and all notifications are sent by email to *** *** *** called our office on 1/**/and spoke with Slomin’s representative *** whom he advised that there was no heat in the home. *** asked *** *** if they were out of oil and he was not sure. *** scheduled a same day emergency service visit and *** *** was advised that of it was found that the heating unit was not working due to running out of oil that there would be a charge of $plus the cost of the gallons we drop to restart the boiler because their account was on hold. Shortly after *** *** call to our office, *** *** called and spoke with *** as well. She inquired about the charge if was found to be out of oil and she was informed of the same as told to *** ***. *** *** was unhappy when advised of this and asked to speak with one of our supervisors. *** explained *** ***’s issue with Slomin’s supervisor *** who agreed to waive the $cost if found to be without oil as a one-time customer courtesy and just charge for each gallon of oil we may have to drop. When same day emergency service calls are arranged, the approximate wait time is within four to six hours. On days where we are extremely busy with emergencies, wait times can possibly be extended Our intent however is always to try to get to each customer that has an emergency as soon as we possibly canIf requested, Slomin’s can call our customers or send text notification to one designated phone number that the customer provides us with. Receiving notification by text does not require a response, but if a customer requests to be called before our technician gets dispatched they are informed that they must answer the phone. If we are unable to speak with anyone to confirm our technician’s arrival to the home, the appointment is cancelled and our customer is instructed to call back to reschedule. During the heating season we always plan for the anticipated high demand for emergency servicesBut day to day operation can be affected by many variables. Slomin’s does acknowledge our error in not getting the ***s an immediate delivery causing them to run out of oil again and as expressed above we truly apologize for the inconvenience. On 1/**/at approximately 1:47pm, Slomin’s technician arrived to start the boiler again and a full delivery was made the same day. Slomin’s has been taking care of homeowners since 1923. *** *** has been a customer with Slomin’s since We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s does not tolerate any unprofessionalism from any employee and *** ***’s claims of treatment by our customer service representatives are still being investigated. Although this situation began due to the ***s account being past due, because of our mistake Slomin’s is giving the ***s a credit of $off their service contract. If you should have any questions, please contact me at ###-###-####. Sincerely, *** ***
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*** *** ** *** Complaint ID: *** Please accept this notice Slomin’s response to the complaint of consumer *** ***. Slomin’s has acknowledged our error and we apologize for
any inconvenience we may have caused.Due to the large deliveries made to *** ***s home as a consumer courtesy Slomin’s extended the payment terms interest free for the deliveries that are usually due within ten days. Slomin’s made a large delivery on 10/**/of gallons. Even though the balance from that delivery was not yet paid in full based on our payment arrangement with *** ***, Slomin’s still made a delivery to *** *** home because she ran out of oil. For *** ***s delivery made on 3/**/2015, Slomin’s intended to deliver her requested gallon maximum as noted on her account. Regrettably our service department arranged for the emergency oil delivery due to the service rendered the prior evening The gallon maximum request was neglected and we delivered gallons. Slomin’s is truly sorry for our error. *** *** does not have a service contract with Slomin’s. But because of our error, in addition to the payment arrangements Slomin’s made with *** ***, we rendered two emergency service calls at her home at no cost to her. Also as an extended courtesy, Slomin’s lowered *** ***s guaranteed fixed heating oil price from $to $for the delivery made on 3/**/2015. Slomin’s does apologize for any inconvenience we may have caused *** *** and her family. As already mentioned Slomin’s has acknowledged our error and we hope *** *** can accept our apology. Unfortunately Slomin’s cannot waive the cost for gallons of the gallon delivery made on 3/**/Slomin’s feels we have been more than fair in this situation and everything we have done for *** *** was in an attempt to make up for Slomin’s mistake. We understand the thought of such a large oil debt can be worrying. However the fact is that the oil delivered will be needed and used. At this time *** ***s obligation to Slomin’s has been fulfilled Slomin’s will continue the extended payment options with *** *** without interest. Currently *** ***s balance is $1851.12. Slomin’s recommends a monthly payment of $starting April thru September. If *** *** would like to continue to receive oil deliveries from Slomin’s, she can contact customer service at her earliest convenience to discuss new oil pricing. If you should have any questions, please contact us at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you very much for attempting to resolve this issue Unfortunately it does not Their cancellation of our account is based off an assumption and not fact I am truly appalled by their statement Slomin's is a large and respected company and I did not expect them to act in such a manner as they are Not once was an admission made that oil was being received from a different company If Slomin's calls are recorded than that would prove my statement I appreciate the attempt to cut the bill in half but there should not be a bill at all Please let us know how this goes Thank youIn addition I would like to add that not once did Slomin's hold up to their end up the contract in regards to negotiating prices on oil My contract stated that I was locked in for a certain price and I could change that price based on going rates This process has been a true inconvenience for our family and I hope that it can be resolved the way we would like Thanks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept this How can a corporation get away with charging your more than what you agreed for, at a higher rate, after the contract expired Slomins also did not bother to call as to when they were making a delivery Very unprofessional and its boderline larceny All I want is money money back for the difference between the market rate and what they charged me on the date of my complaint Slomins is a multi million dollar company I really don't want to hear that they can't charge what a COD company does
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December*, 2014 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. As of 12/**/2014, *** ***’s account has been cancelled.
There has been no early termination fees billed to their account and Slomin’s has credited the $for the Econo Pak Service Plan. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
December*, 2014 The Revdex.com** *** *** *** *** *** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** ***. Although *** *** and I have not spoken, prior
to receiving her complaint, her account was already in review by my office Slomin’s had already agreed to refund *** *** her $deposit On 11/**/Slomin’s retention department *** *** contacted *** *** to advise her of same and that it would take approximately ten business days to process. *** *** refund was mailed on 11/**/2014. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have Your Answer Here]
I have read Slomin's responseCanceling my contract is certainly the easy way out for Slomin'sIs it Slomins policy to cancel all the customers who stick their own tanks only to find out Slomins has not delivered the amount of oil promised? *** should understand that I was not inconvenienced by Slomin's, but I was a victim of theftI have already went ahead and paid the invoice for the gallons Slomin's said they delivered in hopes this issue would be resolved in good faithObviously it has not*** *** also mentions the Department of Weights and measureI have no doubt the equipment installed on Slomins oil trucks are checked for accuracyI also have no doubt that the same equipment can be manipulatedLet me Explain this in a way *** *** may understandEvery house is equipped with an Electric meter which monitors electric consumptionThese meters are highly accurate and for the most part tamper proofHowever, every year people find ways to steal electricityThey accomplish this by bypassing the electric meter similar to what an Oil truck driver can doIt is my hope that the Revdex.com will down grade Slomins status and turn this case over to the DA's officeSlomins customers should also be notified to either stick their own tanks or have an outside consultant perform this task.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***
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*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** ***. Slomin’s V.Pof marketing Chris has been in contact with *** *** and was able to resolve *** ***’s issue. If you should have any questions, please contact me at ###-###-####. Sincerely, *** *** *** ***Slomin’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still cannot access my money in my bank account and do not see the justification for Slomin's action...freezing my account for non-payment which may total $is ridiculous. I insisted that they come by and get their equipment but no one has...this is not resolve. My salary goes through this account. I also have critical bills that need to be paid, not to mention that this is a major holiday season and for them to hijack my salary is bullying...also, who will be responsible for any late fees incurred for paying my mortgage and utility bills late. Please help me resolve this...thanks
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***